Hotel AMBiANCE

Hotels
9.1 (317 reviews)
Riedstrasse 98 , Zermatt , CH
+41 27 967 23 38

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Heating
Terrace
Garden
Pets allowed
Hiking
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Beautiful location
Great breakfast
Cons:
Small room size
Limited amenities
Expensive breakfast
Unfriendly incident with lost item

Categories

Cleanliness
9.49
Rooms and bathrooms were very clean and well-maintained.
Service
8.46
The staff was friendly and accommodating, although some guests found them to be unfriendly in certain situations.
Location
10
Excellent location with nice views of the Matterhorn and close to the center.
Room Quality
8.95
Rooms were cozy with a comfortable bed, but some guests found them small.
Amenities
8.48
Limited amenities with sauna and whirlpool access only until 5pm.
Value for Money
8.44
Breakfast was considered a bit expensive at 25 Swiss Francs.
Food and Beverage
9.49
Good breakfast with a regional selection, but no hotel bar available.
Overall Experience
9.47
A lovely stay with a beautiful view, despite some minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 00:31

Property Description

Luxurious Renovation
Completely renovated in June 2014, Hotel Ambiance Superior in Zermatt offers free WiFi. Zermatt Train Station is a 10-minute walk away, and the Sunnegga Express funicular is only 600 metres away.

Elegant Rooms with Views
All rooms have an en-suite bathroom and a cable TV. Most of them also feature a balcony. Some rooms offer unobstructed views of the Matterhorn.

Convenient Location
Nestled just a short stroll from Zermatt Train Station and Sunnegga Express funicular, Hotel Ambiance Superior offers a perfect blend of comfort and accessibility.

Book now for an unforgettable stay at Hotel Ambiance Superior in picturesque Zermatt!

Important information:

Construction work will be carried out from 07:00 to 19:00. Some rooms may experience noise disturbance during this time.

Please note that Zermatt is a car-free village. You can park your car in Täsch (indoor parking) and continue to Zermatt by train or taxi.

Please let Hotel Ambiance know your expected arrival time in advance. You can use the Special Requests box when booking or contact the property directly.

When traveling with dogs, please note that an extra charge of CHF 25 per dog, per night applies.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GVA

Location

Guest Reviews

9.1
Based on 317 reviews
Cleanliness: 9.49
Service: 8.46
Location: 10
Room Quality: 8.95
Amenities: 8.48
Value for Money: 8.44
Food and Beverage: 9.49
Overall Experience: 9.47
J
Julie • solo_traveller • us
10
Fantastic visit in Zermatt!
Pros:

Room was lovely. Perfect view of the Matterhorn!

Cons:

Zermatt is very hilly. Lots of up and down hikes.

2026-10-16 • via Nuitee
J
Jessica • solo_traveller • ae
10
It was really great and wished I stayed longer.
Pros:

I stayed at Hotel Ambience on my birthday, and Stephanie was so amazing and informative,I requested a taxi 30 minutes before my arrival with no expectation if it will be arranged and was so happy that the driver greeted me at the train station. I checked in at around 4pm and Stephanie made sure I have all information I need, and prepared the sauna and whirlpool experience for me, their sauna is a great experience with its own bath, leisure area with coffee and tea. They also have a room with security pass if you leave your luggage after check out and wants to explore Zermatt for the day which is very conveniet with shower and locker options. Their breakfast is also great with many variants to choose from I love the soup and breads especially. Plus I got a room upgrade with balcony matterhorn view for 20CHF! I love how modern the room is and cozy at the same time,I'd definitely come back and I also ask recommendation for my birthday dinner from Stephanie and the restaurant she recommended turns out so lovely and she also happily share the restaurant's history and the best food to eat on the said restaurant. Thank you to Stephanie and the entire Hotel Ambience for making my stay and my birthday feel so special!!

Cons:

None

2026-10-13 • via Nuitee
D
David Odermatt • solo_traveller • ch
10
Pros:

Sehr herzliches Personal.

Wunderbares Frühstück
Hervorragende Matterhorn Sicht.

Sehr nahe am Zentrum und doch ruhig gelegen!

2026-10-13 • via Nuitee
P
Pang • couple • us
10
We had a wonderful stay at Hotel Ambiance!
Pros:

The room was spacious and had a great view of the Matterhorn. Staff was very kind and helpful. Their breakfast had a great selection of food. The hot tub was a great way to wind down after hiking.

Cons:

N/A

2026-10-12 • via Nuitee
S
Scott • couple • us
10
Wonderful stay! Lara went out of her way to ensure we have a great stay!
Pros:

Room & facilities were perfect!

Cons:

Nothing

2026-10-11 • via Nuitee
J
JunHao • solo_traveller • sg
10
Hotel Ambience
Pros:

1. Full kitchen
2. Matterhorn view
3. discounted taxi ride to zermat station
4. comfortable bed

Cons:

None

2026-10-11 • via Nuitee
K
kuibo • couple • cn
10
Pros:

阳台就可以看到马特洪峰

Cons:

如果早餐可以免费提供就好了，一个人25瑞士法郎确实有点贵了

2025-10-15 • via Nuitee
D
Dills • couple • us
9
2025-10-12 • via Nuitee
C
Cindy
6
Pros:

Unfortunately, the room I was given was right next to a construction site.
When I called to inform the staff, the female staff member told me that I couldn’t change rooms unless I upgraded and paid extra. The hotel wasn’t even half full at the time, so it was quite disappointing. It would have been a great opportunity to create a positive impression for a first-time guest, but instead, I was met with unhelpful response. On the other hand, the male receptionist was very kind, polite, and welcoming — I appreciated his attitude.
It’s a pity, because I had planned to come back during the ski season, but after this experience, I don’t think I’ll be staying at this hotel again.
Also The room still had some dust on the phone and the desk.

2025-10-10 • via Nuitee
U
Ulrike • couple • de
7
Das Hotel hat eine gute Lage und ist absolut empfehlenswert. Herausragend ist das freundliche Person
Pros:

Das Personal war ausgesprochen freundlich und hilfsbereit. Unser Zimmer war zweckmäßig eingerichtet und sehr sauber.Das Frühstück war reichlich und sehr gut.

Cons:

Unser Zimmer war sehr klein, das Bett ausgesprochen schmal für 2 Personen.

2025-10-10 • via Nuitee
S
Samuel • couple • pr
10
Pros:

The staff was excelent

Cons:

Na

2025-10-09 • via Nuitee
Z
ZERUI • couple • cn
10
2025-10-08 • via Nuitee
Y
yanrong • couple • tw
8
2025-10-07 • via Nuitee
• family_with_children • ch
10
On a apprécié notre séjour et on revient avec certitude à Zermatt.
Pros:

chambres et salles de bains très propres
accueil très chaleureux
grand choix au déjeuner avec des produits régionaux
Malheureusement il y avait des chantiers autour de l'hôtel (vous n'y pouvez rien), mais à part ça, la vue est belle et l'hôtel se situe à un endroit calme mais quand même près du centre.

Cons:

L'accès à la douche/baignoire n'est pas très simple. Je ne sais pas comment c'est dans les autres chambres, mais une personne âgée aurait de la peine à "grimper" dans la douche. Le bas de la porte de la douche n'est pas complètement étanche, suite à ça, on avait une petite inondation au sol... :-)

2025-10-05 • via Nuitee
Y
YUANCHI • extended_group • tw
10
2025-10-05 • via Nuitee
林家君 • couple • tw
9
2025-10-05 • via Nuitee
V
Viacheslav • couple • ua
10
Pros:

Очень приветливый персонал. Мы спустились с Хёрнли и нам дали комнату даже немного раньше чек-ина. Внутри безупречный вид на Маттерхорн, но немного портит вид стройка и кран напротив, но радует, что персонал извинился за это и оставил беруши. В комнате стоит кофемашина и 4 капсулы кофе, бесплатная вода 2 бутылки и очень приятный душ с разными режимами. Ну и разумеется ванная посреди комнаты. Просто чудесно. Удобный балкон, хорошая сауна. Жаль только, что персонал работает до 19:30, а сауна и джакузи после 16:00, по незнанию можно не успеть использовать эту возможность. Но в целом, отелю ставлю максимальный бал за все. Плюс я получил ваучер на 10 франков за мой рейтинг в букинге, что порадовало тоже :)

Cons:

Стройка напротив, время работы рецепшн и сауны с бассейном, но это мелочи

2025-09-18 • via Nuitee
P
Patrick • couple • gb
5
Cosy room, great view, but limited amenities and unfriendly staff.
Pros:

Nice room, comfy bed, top view of the Matterhorn (except from the cranes because of the construction site they only told us about after we booked). Very clean and good location. There was no hotel bar unfortunately, so no cocktails available, but there was a self service fridge with a small selection, which was a little bit overpriced tho. Bring your own wine to have a nice drink on the balcony.

Cons:

The sauna and whirlpool were only possible to use until 5pm (why??), so we could not make full use of the amenities in the hotel...
No hotel bar, but it's very close to other bars/hotels where you can have a drink. View of Matterhorn was nice, but had a tall crane right in front of the building. They did tell us summer is construction season, but only after we've booked.

Unfortunately I left a jacket behind in the hotel room, and they did not tell me about it. When I asked a few weeks later they said yes it's here, but started fingerpointing about me making a mistake too when forgetting it, instead of an apology or offering to send it. They then made me pay the postage + 15.- (!) for their effort to bring it to the post office.. All in a very unfriendly manner, and not as you would expect a good friendly hotel to treat their guests, esp. after paying 300.-/night.

2025-09-17 • via Nuitee
H
Hansruedi • solo_traveller • my
9
perfect location , cozy atmosphere
Pros:

close to town, nice cosy atmosophere had an excellent stay at your hotel. The staff were professional and welcoming, the facilities were well maintained, and the room was both comfortable and spotless. I truly appreciated the attention to detail and the high standard of service. Thank you for making my visit such a pleasant experience

Cons:

all good

2025-09-16 • via Nuitee
F
Fritz • couple • ch
9
wir haben die 4 Tage nur geniessen können, War alles Bestens
Pros:

Das Frühstück hatte alles was es braucht am Morgen. tip top
Die Lage ist gut. zu Fuss ab Bahnhof ca.15 Min. (super) oder
mit dem Ortsbus ab Bahnhof bis Kirchbrücke. (grüne Linie) dann noch zu Fuss 5 Min.

Die Baustelle neben dem Hotel hat uns gar nicht gestört.

2025-09-13 • via Nuitee