The St. Regis Toronto

My husband and I recently travelled through Canada. Our first stop was in Toronto which we visited extensively. We booked accommodation at the St. Regis Hotel Toronto where we were pleasantly surprised with the wonderful atmosphere and welcoming staff from all over the world.
I would like to pay a special tribute to some of the fantastic workers we encountered on our one week stay at the St. Regis Toronto. In particular, Mr. Siddhanth Chaudhary, the Assistant Director of Food and Beverages. We greatly appreciated his assistance. Moreover, Rishi, the Chief Concierge at reception was also of an impeccable standard. His outstanding work in the trips he organised for us were all highly enjoyable and appreciated.
My husband is Italian and was over the moon to have met Alister from Iran in the lobby whom he spoke to in Italian every time we encountered him. Kevin from Jamaica was extremely friendly and polite. We also thank him for his help.
All the Butler, Restaurants and Engineering staff assisted us in many ways and made our stay one of the best we have ever seen around the world. A special mention to Glen (engineering), Michelle and Riva (housekeeping), Liona and Aaron (31st floor restaurant).
Our visit to the Niagara Falls was organised for us by Rishi with Suliman from Afghanistan as our driver and tour guide. Suliman made our journey an excellent experience and worthwhile.
Our trip to Little Italy was organised for us by Rishi with Hashim who was also extremely reliable and friendly.

Location only

Our two night stay at the St. Regis was exceptional in every way! I was a little hesitant based on spotty reviews on here, but the service was by far the best I’ve experienced anywhere. The staff throughout the hotel went above and beyond to make us feel valued and special. From bottles of wine and special gifts left in our room, to above and beyond service at the onsite bars and restaurants, we were treated like royalty. We stayed in the grand deluxe suite and were thrilled by both the size and quality of our room. Everything about our stay was spectacular. Highly recommended!!!

What a beautiful hotel. Amazing service and outstanding in every way.

I've stayed here 30+ times and today was my last stay. We have multiple friends staying in multiple rooms and we all had the delight of getting woken up by the sounds of hammering and drilling into concrete - at 6am!!! Turns out we each called down to the front desk to inquire and were both told it is the building next door - we insisted it isn't since the sound was so obvious, and eventually my friend got dressed and went down to the lobby where they admitted it was building engineering and they asked them to stop.

They stopped for an hour and then started up again - I called once again and they then again asked them to stop. I asked the manager what the hotel's policy is as to when trades are allowed to start, they said they don't have a policy but "usually they don't start until after 10am."

For a hotel of this calibre (and price point) this is completely unacceptable, from the initial event to the gas lighting us to then it recurring and then management basically shrugging and saying tough luck. I also asked whether they'd be back tomorrow - management said they don't know.

Total farce. Go to the Ritz or FS or any of the other top tier hotels in town that still care about customer service and comfort at $700+ a night.

My girlfriend and I spent a couple nights here as a staycation. We stayed in a Deluxe Suite. Overall it was pleasant but I feel they’ve missed the mark on a “luxury” experience.

- The room is pretty bland, with some large bare walls that could really use some art. In fact, there was no art anywhere except the bathrooms.

- The pantry minibar and fridge minibar are both really bare

- Wine glasses in the room are small and very cheap. I’m not asking for Zaltos but a glass that costs more than $2 would’ve been nicer

- There was no corkscrew in the room. When I requested a corkscrew, they brought some dinky knife/bottle opener that didn’t have a screw. I called back and they brought a proper corkscrew but even that was pretty cheap feeling.

- Room service was meh. The burger was a bit overcooked (but quite flavourful) and the club sandwich was nothing special, and the bread for it was like basic Dempsters bread. Fries were great, though. I was tempted by the buffalo wings, but the photo on the room service app showed about 4-5 wings for $35…

Add all this together, while not one of them is fatal, there is not a true feeling of luxury.

On the bright side - the room is spacious and cozy; the bed is among the most comfortable I’ve slept it (and the overall quality of sleep here was excellent - we didn’t hear *any* hallway noise from our bedroom); the bathroom and shower are fantastic; and the room is all in good condition.

Все

One of the worst experiences we’ve ever had.
We were charged over $1,000 for a New Year’s Eve event that was completely misleading and did not match what was advertised. There was no DJ, no live jazz, and the event was extremely poorly organized. Music was played from a laptop, and unbelievably, the countdown happened after midnight.

Even more serious: we were served expired food, and despite clearly informing staff about food allergies, this was ignored. As a result, we suffered food poisoning. This is a serious health and safety violation.

We feel scammed and deeply disappointed. We are seeking a full refund and compensation for this unacceptable experience. I strongly advise others to think twice before booking events here.

I did like their bar and restaurant. Food was excellent. Friendly staff.

It was relaxing and beautiful.

La chambre les lits moelleux, la piscine au 32eme étage et les installations sont impécablea et pratiques. Très bon petit déjeuner.

Месторасположение хорошее, в центре, пешком до всех достопримечательностей. Кровать удобная. Больше плюсов нет.

Excellent hotel! The staff is so incredibly attentive. My daughter got sick on our trip and they did everything they could to assist us. We will absolutely be back and highly recommend this hotel!