Worcester Bank House Hotel Spa & Golf, BW Premier Collection

Hotels
•
Best Western
8.8 (130 reviews)
A4103, Bransford, Worcester, England, WR6 5JD , Worcester , GB
44-1886-833551

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Facilities

Meeting rooms
Full-service spa
Fitness facilities
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
Sauna
See all facilities

Review Highlights

Pros:
Kind staff
Well equipped spa
Cons:
Outdated rooms
Poor meal quality

Categories

Cleanliness
8.5
The carpets felt tired and some mattresses were starting to feel a little old.
Service
9.7
The staff were amazing, especially the reception team and spa staff, providing kind and lovely service.
Location
9.5
Convenient location for trips and easy to find.
Room Quality
8.2
Room quality was poor; uncomfortable bed, peeling wallpaper, and outdated bathroom.
Amenities
9.4
Well equipped spa and generally good facilities.
Value for Money
8.2
Not what was expected for the price, with issues in room quality and services.
Food and Beverage
7.7
Breakfast was good but the evening meals were poor quality and overpriced.
Overall Experience
9.2
Overall a lovely stay with some shortcomings but some staff exceeded expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 12:51

Property Description

Experience unparalleled luxury at Worcester Bank House Hotel Spa & Golf, BW Premier Collection, where relaxation and recreation merge seamlessly.

Spa Indulgence
Pamper yourself at our exquisite spa, offering rejuvenating massages, refreshing body treatments, and soothing facials, ensuring your stay is an oasis of tranquility.

Dining Delights
Savor culinary delights at our on-site Garden Room Restaurant or opt for the convenience of our 24-hour room service. Enjoy refreshing beverages in our welcoming bar/lounge.

Recreational Excellence
Whether you're enjoying a game of golf or unwinding by the indoor pool, our top-tier recreational amenities, including a sauna, promise an unforgettable experience.

Don’t wait to book your serene getaway today!

Important information:

  • Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
  • Cashless payment methods are available for all transactions.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Cashless transactions are available

  • General

    Professional property host/manager

See all policies

Location

Guest Reviews

8.8
Based on 130 reviews
Cleanliness: 8.5
Service: 9.7
Location: 9.5
Room Quality: 8.2
Amenities: 9.4
Value for Money: 8.2
Food and Beverage: 7.7
Overall Experience: 9.2
A
Anjie • couple • gb
8
Enjoyable. Would recommend
Pros:

Good location, lovely and clean and friendly staff.

Cons:

Was disappointed that the spa swimming pool was extra at a ridiculous cost of £15/person/day.
Only wanted an hour.

2026-05-14 • via Nuitee
K
Kimberley • family_with_children • gb
8
Pleasant, would return if in the area.
Pros:

The property was spacious and clean. The toiletries provided were excellent quality. The staff were friendly, checkin and out was quick. The tea and biscuits were well received.

Cons:

It was a little chilly in the room, breakfast lacked organisation as there was a wait for a lot of things to be replenished. This included food and crockery.

2026-05-13 • via Nuitee
K
KEN • solo_traveller • gb
8
2026-05-13 • via Nuitee
C
Colleen • family_with_children • gb
9
Had a very enjoyable stay. Staff very friendly and helpful. Would stay here again
Pros:

Breakfast was very good. Only problem was when we came down to Breakfast around 9.00am there was hardly any fresh fruit and it did not get replenished.
The beds were very comfortable and the room very quiet.

2026-05-13 • via Nuitee
H
Hendrik • solo_traveller • nl
7
2026-05-12 • via Nuitee
S
Sue • couple • gb
9
Comfortable pleasant stay with exceptional staff
Pros:

Pleasant comfortable hotel made better by excellent friendly helpful staff
Especially Sarah, the restaurant manager who went out of her way to ,make sure we well looked after
Extremely comfortable bed

Cons:

The superior king room was a little basic for the price
The restaurant menu was a little limited
Both main restaurant and bar restaurant served almost the same menu

2026-05-12 • via Nuitee
P
Phillip • couple • gb
8
Very good throughout
Pros:

Excellent accommodation

Cons:

Green and tidy and staff are very polite

2026-05-12 • via Nuitee
M
Mamatha • couple • gb
8
2026-05-12 • via Nuitee
J
Janet • couple • gb
9
Excellent
Pros:

The size of the room & bed

Cons:

Had poached eggs or scrambled at breakfast

2026-05-11 • via Nuitee
B
Bevan • solo_traveller • gb
5
Below what we expected for a Best Western
Pros:

Location was great, breakfast was average.

Cons:

Room tired overall decor needed redecorating, shower in room didn't work,
Restaurant dead flowers on tables sitting in dirty water we had to ask for them to be removed,
Serving staff needs more instruction on what they are serving food and drink.

2026-05-11 • via Nuitee
S
Susan • solo_traveller • gb
8
Cheerful staff, all areas were very clean, and excellent choices for breakfast . Spa was good too , great way to start
Pros:

Location, cheerful staff , tiny room and breakfast

Cons:

Nothing really without being picky.

2026-05-10 • via Nuitee
B
Broadhead • solo_traveller • gb
7
Pros:

Breakfast was lovely and restaurant room
Location
Friendly staff

Cons:

Room was very basic for the price. It was not value for money.
TV small and unable to get a guide as to what was on throught the day/evening
Our bath/shower tap was broken and the water temperature was too hot had to call reception for assistance before could shower, they did a temprary repair to set the water at for us to shower and were very accommodating about this. We were up early so this did not affect our plans for the day.

2026-05-10 • via Nuitee
T
Tom • solo_traveller • gb
10
Great stay great staff
Pros:

The staff were amazing! Very helpful polite and welcoming.
The restaraunt staff were very ettentive and made every effort with us.
The pool was very helpful for the kids.

Cons:

We stayed in a family room which was very big and perfrct for 2 adults and 2 kids. Although started to look maybe s touch tired, a few rips in the curtains.
However its a big old spot so couldnt expect it to be all updated at once.

The cost of the pool was £40 for 2 adults and 2 kids. We thought this was a little expensive considering we were in less than an hour. Instead of doing a day rate maybe introduce an hourly rate say?

2026-05-10 • via Nuitee
C
Christina • couple • au
8
Comfortably
Pros:

Beautiful surroundings

Cons:

N/a

2026-05-09 • via Nuitee
C
Charlie • solo_traveller • gb
10
Will definitely stay again.
Pros:

The breakfast was very good. The food available at a buffet breakfast is never going to be as hot or as fresh as table service, but if you can get past that, the breakfast quality was good.

Cons:

It was all good.

2026-05-09 • via Nuitee
J
Jean • solo_traveller • gb
6
Ok for an overnight stay
Pros:

Useful location for the Malvern Show. In the past we have cycled easily to the 3 counties showground. Our bedroom was large. The hotel was nice and quiet.

Cons:

Very disappointed at the idea of paying for a swim. To be honest we'd have paid more for the room rather than pay to swim. Not something we've encountered in other hotels. The breakfast was disorganised. Waited so long for eggs to appear that my daughter had eaten her cooked breakfast. No scrambled, poached or boiled eggs. Similarly in the restaurant my husband ordered an aperitif. He waited ages then it appeared immediately followed by his starter. The bathroom was small my husband had difficulty showering without getting the floor wet.

2026-05-09 • via Nuitee
V
Vivienne • extended_group • gb
10
2026-05-09 • via Nuitee
J
Jennie • couple • gb
8
Enjoyable stay
Pros:

Spa was lovely. A bit disappointing to have to pay per person to use it, but it was worth it. Dinner was good and do was breakfast. The room was enormous and comfortable

Cons:

The shower temperature control was stuck so we had to ask reception to assist as the water was too hot to use it. They managed to fix it quickly

2026-05-07 • via Nuitee
R
Richard • couple • gb
6
Good hotel but don’t eat there !!
Pros:

Well appointed beautiful garden and super views oh Malvern hills.

Cons:

Low staff levels left inattentive staff ESPECIALLY at meal time.
Lunch burgers were very poor and expensive. Patties were dry and burnt as was bun. Served with interest and never checked on. Minimal staff levels and disinterested staff even when reported at checkout.

2026-05-07 • via Nuitee
J
Jenny • solo_traveller • gb
8
Pros:

24 hour reception

Cons:

No access to pool without paying more

2026-05-06 • via Nuitee