SureStay Plus Hotel by Best Western Keyser

Hotels
•
SureStay Plus Hotel by Best Western
8.9 (237 reviews)
70 N Tornado Way , Keyser , US

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (manager and team praised)
Great hot breakfast and 24/7 coffee
Clean, well-maintained property
Ample parking and ADA accessibility
Good value for the price
Cons:
Multiple reports of uncomfortable/very firm mattresses
Breakfast items sometimes ran out or were not immediately refilled
No pool available
Occasional musty smell or A/C control/humidity issues in some rooms
Limited bathroom counter space and some accessibility issues with tub/shower dispensers

Categories

Cleanliness
9.2
Multiple reviewers described the hotel and rooms as very clean with pleasant smells; one mention of a slightly musty room and A/C humidity issues.
Service
9.6
Numerous comments praise staff as friendly, helpful and going above and beyond (manager Nicole called out); a single mention of less-positive checkout staff.
Location
8.8
Generally described as convenient and close to town, parking and services; one reviewer noted a long, winding drive from Romney, WV.
Room Quality
7.8
Mixed feedback: several guests reported very firm or uncomfortable mattresses and rounded sides; other aspects (lighting, plugs, layout) were praised.
Amenities
8.7
Good amenities cited (hot breakfast, 24/7 coffee, workout room, ample ADA parking); lacks a pool and some accessibility issues with tub/shower dispensers were noted.
Value for Money
9
Multiple reviewers said the property was a good value for the price, would recommend and had no major complaints.
Food and Beverage
8.6
Breakfast and coffee received frequent praise as great and convenient, though a few comments mentioned limited items or that items were not promptly refilled.
Overall Experience
9.5
Overall very positive stays reported (helpful staff, comfortable experience for families, recommended); some isolated issues (noise, mattress discomfort).
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Welcome to Microtel Inn & Suites by Wyndham Keyser!

Convenient Amenities: Enjoy free WiFi throughout the property and pet-friendly rooms for a comfortable stay.

Cozy Accommodations: Relax in rooms equipped with a TV and a private bathroom for your convenience.

Ideal Location: Explore nearby shops or take a short trip to Greater Cumberland Regional Airport just 33 km away.

Book now to experience a delightful stay at Microtel Inn & Suites by Wyndham Keyser!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGW

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.9
Based on 237 reviews
Cleanliness: 9.2
Service: 9.6
Location: 8.8
Room Quality: 7.8
Amenities: 8.7
Value for Money: 9
Food and Beverage: 8.6
Overall Experience: 9.5
B
Betsy C • family_with_children • us
9
Nice property and staff, great hot breakfast, very firm bed
Pros:

The hotel was cheerfully decorated and welcoming, had a great hot breakfast and 24-hour coffee, and included a workout room and plenty of ADA parking. The soap and shampoo products were moisturizing and low-scent, the room had plenty of plugs for a CPAP and chargers, and the room was well-lit.

Cons:

The bed was a bit hard, and the ADA bathtub/shower soap and shampoo pumps could not be reached if seated in the tub. For us, the location was a long, winding drive from Romney, WV. However, the hotel is convenient for those traveling to western Maryland and by car to dining, gas, and shopping.

2026-10-28 • via Nuitee
T
Terry • couple • us
8
2026-10-26 • via Nuitee
Y
Yvonne • couple • us
8
2026-10-25 • via Nuitee
D
Dorothy • couple • us
10
Pros:

Close to every thing .

Cons:

Not enough counter space in bathroom.

2026-10-24 • via Nuitee
W
Wolgamott • solo_traveller • us
10
Pros:

Staff was very pleasant and very willing to make our stay as comfortable as possible . Rooms were very clean and breakfast was good.

2026-10-12 • via Nuitee
D
Diana • couple • us
8
Pros:

Best staff I have ever had experience with at a hotel. Breakfast was great.

Cons:

The mattress was very uncomfortable. The sides were very rounded so it felt like you were going to fall out of bed.

2026-09-15 • via Nuitee
M
Mark • couple • us
10
Was a great stay in Keyser loved the area excellent motel I have no complaints would definitely recommend staying there
Pros:

Very open well maintained super easy to access

Cons:

Nothing

2026-09-12 • via Nuitee
D
Daniel • couple • us
10
2026-09-06 • via Nuitee
D
Daniel • couple • us
10
2026-09-03 • via Nuitee
B
Beth • solo_traveller • us
9
2026-08-31 • via Nuitee
C
Christina • couple • us
10
Much better choice than the Keyser Inn!
Pros:

It was very new, clean, and the bed was soft and comfortable. Room was well laid out. Staff was very kind.

Cons:

For the area, it was well above my expectations!

2026-08-31 • via Nuitee
M
Mark • couple • us
10
The Key in Keyser
Pros:

Very clean and comfortable space. Staff was all very helpful and friendly.

Cons:

Breakfast left a lot to be desired.

2026-08-24 • via Nuitee
D
Diego • couple • co
8
2026-08-19 • via Nuitee
A
alicia • extended_group • us
10
2026-08-15 • via Nuitee
A
alicia • extended_group • us
10
Will be using this place a lot for the next two years
Pros:

Friendly staff. Good location

Cons:

Wish it had a pool

2026-08-15 • via Nuitee
B
Broadwater • solo_traveller • us
10
Back home for a funeral.
Pros:

We were there for a funeral and there were a total of 8 family members there. The staff was helpful and made an unfortunate situation easier. It was nice to be able to sit down in the morning and have breakfast with family. The manager Nicole Fazenbaker was great and helped with what ever we needed. One night we had pizza and brought it back and we were able to sit, talk and eat at the tables.

2026-08-12 • via Nuitee
S
Sheridan • solo_traveller • us
9
2026-08-10 • via Nuitee
J
james • couple • us
8
2026-08-06 • via Nuitee
M
Marty • family_with_children • us
8
It was fine.
Pros:

People was nice and hotel
Clean

Cons:

Bed mattress was awful

2026-07-23 • via Nuitee
S
Susan • couple • us
5
2026-07-13 • via Nuitee