SureStay Plus Hotel by Best Western Keyser

Hotels
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SureStay Plus Hotel by Best Western
9 (349 reviews)
70 N Tornado Way , Keyser , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
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Review Highlights

Pros:
Friendly, helpful staff
Clean and well maintained rooms
Good complimentary continental breakfast
24/7 lobby coffee
Convenient in-town location and plenty of parking
Cons:
Uncomfortable/poor mattresses reported multiple times
In-room coffee pots removed (inconvenient)
Occasional breakfast items not refilled/runs out
Some rooms reported musty smell and AC/humidity issues
No ice makers on every floor / limited bathroom counter space

Categories

Cleanliness
9
Multiple guests repeatedly praised the hotel as clean and well maintained; a few reports of a musty smell and one humid/AC control issue slightly reduce perfection.
Service
9.6
Staff and managers are frequently described as friendly, helpful and above-and-beyond; check-in staff singled out as lovely and multiple guests called staff the 'saving grace'.
Location
9.3
Several guests noted a convenient in-town location and plenty of parking; location comments are uniformly positive.
Room Quality
7.5
Repeated complaints about uncomfortable/awful mattresses and at least one report of poor AC control/humidity lower the score despite some mentions of comfortable beds.
Amenities
9
Good complimentary breakfast, 24/7 lobby coffee and parking cited as strengths; deductions for removal of in-room coffee pots, lack of ice makers on floors, and limited bathroom counter space.
Value for Money
9
Several guests explicitly said it's 'good for the price point' though at least one guest expected higher-tier amenities for the rate; overall value perception is positive.
Food and Beverage
9.6
Continental/free breakfast described as amazing/ great by multiple guests and coffee access praised; some instances of items running out or not being promptly refilled slightly lower consistency.
Overall Experience
9
Overall impressions are strongly positive (many say they'd stay again, praise staff and cleanliness) balanced by recurring room-quality and occasional amenity/stock issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-13 01:57

Property Description

Welcome to Microtel Inn & Suites by Wyndham Keyser!

Convenient Amenities: Enjoy free WiFi throughout the property and pet-friendly rooms for a comfortable stay.

Cozy Accommodations: Relax in rooms equipped with a TV and a private bathroom for your convenience.

Ideal Location: Explore nearby shops or take a short trip to Greater Cumberland Regional Airport just 33 km away.

Book now to experience a delightful stay at Microtel Inn & Suites by Wyndham Keyser!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGW

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 349 reviews
Cleanliness: 9
Service: 9.6
Location: 9.3
Room Quality: 7.5
Amenities: 9
Value for Money: 9
Food and Beverage: 9.6
Overall Experience: 9
D
Daniel • couple • us
10
2026-09-03 • via Nuitee
C
Christina • couple • us
10
Much better choice than the Keyser Inn!
Pros:

It was very new, clean, and the bed was soft and comfortable. Room was well laid out. Staff was very kind.

Cons:

For the area, it was well above my expectations!

2026-08-31 • via Nuitee
B
Beth • solo_traveller • us
9
2026-08-31 • via Nuitee
M
Mark • couple • us
10
The Key in Keyser
Pros:

Very clean and comfortable space. Staff was all very helpful and friendly.

Cons:

Breakfast left a lot to be desired.

2026-08-24 • via Nuitee
D
Diego • couple • co
8
2026-08-19 • via Nuitee
A
alicia • extended_group • us
10
2026-08-15 • via Nuitee
A
alicia • extended_group • us
10
Will be using this place a lot for the next two years
Pros:

Friendly staff. Good location

Cons:

Wish it had a pool

2026-08-15 • via Nuitee
B
Broadwater • solo_traveller • us
10
Back home for a funeral.
Pros:

We were there for a funeral and there were a total of 8 family members there. The staff was helpful and made an unfortunate situation easier. It was nice to be able to sit down in the morning and have breakfast with family. The manager Nicole Fazenbaker was great and helped with what ever we needed. One night we had pizza and brought it back and we were able to sit, talk and eat at the tables.

2026-08-12 • via Nuitee
S
Sheridan • solo_traveller • us
9
2026-08-10 • via Nuitee
J
james • couple • us
8
2026-08-06 • via Nuitee
M
Marty • family_with_children • us
8
It was fine.
Pros:

People was nice and hotel
Clean

Cons:

Bed mattress was awful

2026-07-23 • via Nuitee
S
Susan • couple • us
5
2026-07-13 • via Nuitee
K
KEN • couple • us
8
Pros:

The Staff was really friendly. The hotel smells really good and clean.

Cons:

The bed was very uncomfortable

2026-07-08 • via Nuitee
V
Victor • couple • us
9
Pros:

Free Breakfast was amazing...The location in town was very confident.
Plenty of parking, nice clean and comfortable bed.

2026-07-06 • via Nuitee
O
Odabashian • couple • us
10
Pros:

Great continental breakfast. Coffee 24/7 in the Lobby which was wonderful!

Cons:

N/A

2026-07-06 • via Nuitee
N
Nita • solo_traveller • us
7
Cons:

Honestly the room just smelled a bit musty and the A/C was hard to control overnight. It felt humid no matter what I did. Other SureStays are more all around solid, but I know that's a location thing. Good for the price point.

2026-06-28 • via Nuitee
R
Russell • couple • us
10
Will stay again
Pros:

Clean and well maintained

Cons:

Liked everything

2026-06-21 • via Nuitee
R
Robert • couple • us
10
2026-06-12 • via Nuitee
H
Heather • solo_traveller • us
10
2026-06-08 • via Nuitee
W
Willis • family_with_children • us
9
Nice hotel. Clean. Felt pretty safe
Pros:

Everything was good

Cons:

The noice made at 5 AM by the family with several children in the next room. And when I went to grab continental breakfast. There was only 1 yogurt and one bottled water left. I didn't have time to fix something better so I gave it to my daughter. Im sure if I had asked they would have brought out more......

2026-06-07 • via Nuitee