SureStay Plus Hotel by Best Western Keyser

Hotels
•
Best Western
8.8 (123 reviews)
70 N Tornado Way, Keyser, West Virginia, 26726 , Keyser , US
1-304-597-1400

listing image 1
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Pets allowed

Facilities

Free breakfast
Meeting rooms
Fitness facilities
Express check-out
Free WiFi
24-hour front desk
Express check-in/check-out
Elevator
Fitness facilities
Conference space
See all facilities

Review Highlights

Pros:
Friendly staff
Clean and quiet rooms
Good location
Cons:
Limited breakfast choices
Odd smell in some areas of the hotel

Categories

Cleanliness
8.45
Some reports of cleanliness issues with room preparation and smells.
Service
9.45
Many guests praised the staff for being friendly and accommodating.
Location
8.95
Conveniently located near the Potomac Eagle Train and other attractions.
Room Quality
8.45
Some comments about room size and noise, but overall satisfactory.
Amenities
8.95
Adequate amenities including breakfast and snacks throughout the day.
Value for Money
8.95
Overall, guests feel they received good value for their stay.
Food and Beverage
7.95
Breakfast options noted as limited, and coffee quality criticized.
Overall Experience
9.25
Most guests found their stay enjoyable despite minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 08:10

Property Description

Escape to the picturesque SureStay Plus Hotel by Best Western Keyser, where comfort meets convenience in the heart of the mountains.

Relax and Rejuvenate
Our spacious guestrooms are designed for your relaxation, featuring pillowtop beds, microwaves, and flat-screen TVs for your entertainment. Unwind in private bathrooms equipped with deep soaking bathtubs for the ultimate soothing experience.

Exceptional Amenities
Start your day with a complimentary self-serve breakfast served daily from 5:30 AM to 9:00 AM. Plus, stay active in our well-equipped fitness center or enjoy a barbecue in our serene outdoor space. Complimentary high-speed internet ensures you stay connected during your stay.

Versatile Event Space
Planning a meeting or event? Our hotel offers 517 square feet of versatile conference space, perfect for any occasion. With easy access to local attractions and free self-parking, your guests will appreciate the convenience.

Don't miss out on this perfect getaway—book your stay today!

Important information:

  • Up to 17 children stay free when occupying the parent or guardian's room, using existing bedding.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGW

Property Policies

  • Pets

    Maximum number of pets per room 2

  • Pets

    Service animals are exempt from fees/restrictions

  • Children and extra beds

    No rollaway/extra beds available

  • Noise policy

    Noise-free rooms not guaranteed

  • Check-in & Check-out

    Contactless check-out is available

See all policies

Location

Property Accessibility

Total Disability Score: 7.14
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 123 reviews
Cleanliness: 8.45
Service: 9.45
Location: 8.95
Room Quality: 8.45
Amenities: 8.95
Value for Money: 8.95
Food and Beverage: 7.95
Overall Experience: 9.25
D
Denise • extended_group • us
7
OK, but I wouldn't stay there again.
Pros:

The check in staff were lovely, the checkout staff not so much :O(

Cons:

The breakfast area was not monitored. Items ran out and were not refilled.

2026-05-11 • via Nuitee
R
Raymond • couple • us
8
Pros:

The only saving grace you had was your staff they were wonderful the hotel was clean and your mattresses and pillows were very comfortable

Cons:

The only complaint I have which is why I WONT BE stay again. NO COFFE POT IN THE ROOM!!!! I DON'T WANT TO GO DOWN IN THE LOBBY WITH A BUNCH OF STRANGERS BEFORE I HAVE MY COFFEE ,THE REMOVAL OF THE COFFEE POTS WAS A STUPID IDEA, AND THAT PERSON SHOULD BE DEMOTED. THEY HAVE KNOW IDEA WHAT PEOPLE WANT, WHEN THEY STAY AT A $200. A NIGHT HOTEL.
ASLO THERE ARE 3 FLOORS, I HAVE NEVER STAYED AT A HOTEL THAT DIDNT HAVE AN ICE MAKER ON EVERY FLOOR WHAT ARE YOU PEOPLE THINKING YOU ARE IN THE HOSPITALITY BUSINESS, THIS HOTEL IS SUPPOSED TO BE ACCOMMODATING. EVEN THE MOTEL 6 HAS COFFEE POTS IN THERE ROOMS 😳

2026-04-28 • via Nuitee
F
Farmer • solo_traveller • us
10
2026-04-27 • via Nuitee
A
Andrew • solo_traveller • us
10
Very nice hotel, room was next to stairwell and was a little loud. Other than that, excellent
2026-04-16 • via Nuitee
P
Patricia • couple • us
10
2026-04-06 • via Nuitee
F
Farmer • family_with_children • us
8
Pros:

Convenience, really clean, comfortable, nice employee's

Cons:

Just not enough counter space in bathroom but that's fine, its workable

2026-04-06 • via Nuitee
H
Heather • family_with_children • us
10
2026-04-02 • via Nuitee
M
Mindy • solo_traveller • us
10
2026-03-20 • via Nuitee
B
Bobbi • couple • us
8
2026-03-02 • via Nuitee
C
Charles carr • family_with_children • us
9
2026-02-27 • via Nuitee
P
Peter • solo_traveller • us
10
Great Place, Great People
Pros:

Great place and people.

2026-01-19 • via Nuitee
J
Joslynne • family_with_children • us
10
We had a great time visiting friends
Pros:

The bed , pillows and A/C
The staff
The view
Coffee, breakfast and cookies

2026-01-19 • via Nuitee
R
Randy • solo_traveller • us
10
Convenient local, great staff and facilities
Pros:

Very friendly staff and a clean, comfortable room.

Cons:

N/A

2026-01-19 • via Nuitee
S
Susan • solo_traveller • us
8
Pros:

Staff was great

Cons:

Would have like to receive fresh towels and clean up trash in our second night.

2026-01-19 • via Nuitee
R
Robert • family_with_children • us
8
satisfied my basic needs
Pros:

Location

Cons:

Breakfast was adequate, nothing exceptional.

2026-01-19 • via Nuitee
T
Tammy • couple • us
8
I’d stay again!!
Pros:

Very cozy and staff super friendly

Cons:

People above us stomped as they walked no matter what time it was.

2025-12-12 • via Nuitee
D
Douglas • family_with_children • us
9
Nice place to stay if you're visiting Keyser
Pros:

Beds and pillows were comfortable. The rooms and hotel were clean and the breakfast provided was very good. Staff was very friendly.

2025-11-29 • via Nuitee
W
Will • extended_group • us
10
Pros:

..

2025-11-19 • via Nuitee
M
michelle • couple • us
10
Pros:

We had a king room was very spacious and clean. Great water pressure in shower. Had 24 hour coffee/tea set up in lobby and in afternoon had cookies and flavored water set up was great for hot breakfast in morning. Make your own waffles eggs bread cereal and drinks to eat made day start nice.

Cons:

Only bad was could hear all the noises in hallway seem door had slight gap

2025-11-09 • via Nuitee
D
Debra • couple • us
10
Most comfortable quick stay I've been on with friendly folks and good food.
Pros:

The place was well-maintained and clean. The room was spacious, clean and comfortable with calming lighting available. The staff was very friendly and helpful and the breakfast had good options.

Cons:

That I couldn't stay longer.

2025-11-03 • via Nuitee