Dover Marina Hotel & Spa, Tapestry Collection by Hilton

Hotels
Hilton Worldwide
8.6 (271 reviews)
Waterloo Crescent, Dover, England, CT179BP , Dover , GB

Facilities

Full-service spa
Boat tours nearby
Fitness facilities
Express check-out
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Decent food
Cons:
Small rooms
Cleanliness issues
Elevator problems

Categories

Cleanliness
7.99
Several reviews mention marks on the walls and dated interiors.
Service
9.46
Friendly staff mentioned frequently, though some service delays noted.
Location
9.5
Great location close to the beach and tourist attractions.
Room Quality
7.45
Rooms were small and had issues like dated interiors.
Amenities
8.48
Positive aspects like a spa and food, but issues with the elevator.
Value for Money
7.94
Complaints about pricing relative to hotel facilities.
Food and Beverage
8.99
Generally good food and breakfast, praised by numerous guests.
Overall Experience
8.96
Mixed feelings due to some negative aspects, but overall positive stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 14:08

Property Description

Luxurious Spa and Wellness Amenities

Relax and rejuvenate at our full-service spa, offering a range of body treatments and facials. Unwind further in our health club, spa tub, and sauna for the ultimate pampering experience.

Culinary Delights and Dining Options

Indulge in international cuisine at Mr White's Chophouse, one of our two top-rated restaurants. For a more intimate dining experience, take advantage of our 24-hour room service. Don't forget to visit the bar/lounge for your favorite drink.

Convenient Location and Event Spaces

Situated on the beach and near popular attractions like Dover Castle and the White Cliffs of Dover, our hotel is the perfect base for exploring. With a 24-hour business center and ample event space, we cater to both leisure and business travelers alike.

Plan your escape to seaside serenity at Best Western Premier Dover Marina Hotel & Spa.

Important information:

  • Only registered guests are allowed in the guestrooms.
  • Construction is underway at a neighboring building and there may be noise disturbance from the construction work.
  • This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals are exempt from fees/restrictions

  • Guest type

    Essential workers only - NO

  • General

    Professional property host/manager

  • Pets

    Service animals are allowed

Location

Guest Reviews

8.6
Based on 271 reviews
Cleanliness: 7.99
Service: 9.46
Location: 9.5
Room Quality: 7.45
Amenities: 8.48
Value for Money: 7.94
Food and Beverage: 8.99
Overall Experience: 8.96
K
Kerrie
8
Pros:

Lovely location overlooking the bay. Close to Dover Castle.

2025-10-12 via Nuitee
H
hazel
6
Pros:

Internet good.
Aircon was up way too high in the public areas..cold!..

2025-10-12 via Nuitee
C
Chenggang
2
Pros:

There is not much to say. I came here to relax, away from London. I ended up in a developing country motel, smells, and depressing.

2025-10-09 via Nuitee
E
Edrich family
4
Pros:

the receptionist was unhelpful, hostile for reasons not clear to me. I hesitate to name the only possibility as it would be difficult to prove

2025-10-08 via Nuitee
G
gary
4
Pros:

Gym was best thing about it

2025-10-08 via Nuitee
A
Alison friends
8
Pros:

Great food and staff

2025-10-08 via Nuitee
E
Edrich family
10
Pros:

really, really convenient

2025-10-06 via Nuitee
J
James
8
Pros:

Firstly I got a email day before asking for my check in time and details which I gave. Only to find out when I get there the hotel is now a Hilton and the info I got was old. Room was clean and comfy. Hotel is semi-fancy. Quite worn in places but had a lick of pain to freshen up. Loved balcony room overlooking water. Disgusted I wasn’t told about breakfast and then I paid for it and I was told it would have been cheaper if I booked with reception. A lot of the staff didn’t really know what they were doing. On a whole, room was great, staff less so. I’d expect more from a Hilton hotel.

2025-10-03 via Nuitee
J
Jeanne partner
10
Pros:

Hotel had a great location by the sea. The staff was friendly and the food was good.

2025-09-29 via Nuitee
J
Jonathan family_with_children
10
Pros:

We arrived late to find the reception manned, and the following morning breakfast was lovely.

2025-09-27 via Nuitee
J
Jill
8
Somewhat posh, but affordable in nice location
Pros:

Rooms were adequate and comfortable. The lift was a plus. The service was slow in the bar, but the setting was nice and food acceptable. The location was good and helpful to have parking on site.

2025-09-21 via Nuitee
J
Johanne
10
Pros:

Fabulous location facing the Channel. A short walk from both the White Cliffs of Dover and Dover Castle. I took advantage of the spa and had great service. The restaurant atmosphere and food were excellent. Overall a great visit.

2025-09-18 via Nuitee
L
Lisa
4
Disappointing to be honest, not value forward mon
Pros:


Room very small too much furniture to navigate to bathroom safely without stubbing toes. Dated interior scratch marks on bedroom wall. Fire alarm went off this morning at 6.44am and 7.30am. So no lie in. Nice food in restaurant for evening meal but not Mitchelin star as promoted. Breakfast expensive, ran out of teabags, milk, only small cups, no teaspoons and had to wait a while for fried eggs. Better option for breakfast and cheaper at table table mins walk away. When questioned about being woken by fire alarm they said it was due to construction works with dust getting into sensors. I actually think they had a lot of guests leaving today and they just wanted us up and out as soon as possible. Friendly staff but had to constantly ask for drinking glasses or food plates to be taken away
Lovely outside area at front of hotel so would be nice in summer.

2025-09-18 via Nuitee
C
Candace partner
2
Pros:

Very good breakfast. Wonderful staff

2025-09-17 via Nuitee
F
Fernand family
6
Pros:

Room was very small.
Floor was very slanted

2025-09-16 via Nuitee
M
Marcos
4
Hot (as in bad)
Pros:

Terrible elevator. No air conditioning. Impossible to sleep.

2025-09-15 via Nuitee
R
Ron
4
Pros:

Very disingenuous staff… and quite expensive facilities … the drink from a bar not 1 min away was half the price of the hotel bar

2025-09-15 via Nuitee
M
Michael friends
10
Pros:

Propert located right on the beach and short distance to cruise port. Wish i had stayed an extra day to explore the castle on the hill. People were very friendly and they had live music on the patio after dinner.

2025-09-14 via Nuitee
D
David
10
Clean, Comfy and Safe
Pros:

The staff were amazing. Provided guidance and felt safe. Room was comfortable and clean.

2025-09-14 via Nuitee
E
Emma
2
AVOID!
Pros:


This was supposed to be a perfect birthday weekend for my partner.
Arrived on Friday at about 8pm to a room that was covered in marks on the wall (see photos) and the room that felt like 30°, the air con wasn't on and I couldn't turn it on from the control on the wall.
I spoke with the front desk and they offered to switch us rooms and gave me a key but after checking the second room there was a drainage issue and the room smelt so bad.
I was given a fan for the heat in the room.
When asked today how the stay was, I said disappointing and all I got was OK sorry to hear that.
I will never return to this hotel. The only good point about this hotel is that the breakfast is decent.

2025-09-14 via Nuitee