Bel Aire Motel

Hotels
6.8 (305 reviews)
300 East Broadway Street , Missoula , us

Facilities

Offsite parking discounted rates available
Parking
Non-smoking rooms
Air conditioning
Pets allowed
Non-smoking throughout
Staff adhere to local safety protocols
Fire extinguishers
Smoke alarms
Free wired internet
See all facilities

Review Highlights

Pros:
Hardworking cleaning staff
Rooms seemed very clean except for hair
Cons:
Terrible management
Noise from construction
Insufficient amenities

Categories

Cleanliness
6.38
There was some hair in the tub and sink, indicating cleanliness issues.
Service
5.35
The managers were rude and unwelcoming, leading to a poor service experience.
Location
8.39
The location is generally considered good, but specific issues were mentioned.
Room Quality
6.34
Problems with room amenities and construction noise affected the quality.
Amenities
5.37
Lack of refrigerator and coffee-making facilities were significant drawbacks.
Value for Money
7.33
Given the issues, the value for money did not meet expectations.
Food and Beverage
8.38
No specific issues were mentioned; typical for hotels of this kind.
Overall Experience
6.85
A disappointing overall experience with several significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 13:43

Property Description

Convenient Location
Modern Amenities
Scenic Views

Important information:

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
This property will not accommodate hen, stag or similar parties.

Check-in and check-out hours:
Check-out: 11:00 AM

Location

Guest Reviews

6.8
Based on 305 reviews
Cleanliness: 6.38
Service: 5.35
Location: 8.39
Room Quality: 6.34
Amenities: 5.37
Value for Money: 7.33
Food and Beverage: 8.38
Overall Experience: 6.85
S
StoneAgerinFastLane Solo travel
2
Terrible Management, Problems with rooms
Pros:

The managers at the Belaire Motel do NOT care about their customers! I have traveled for many years and this is one of the worst motel experiences I've ever had. In the morning, a construction worker was sawing and pounding loudly outside on the back wall of my room. (He may have been replacing the A/C which was malfunctioning.) The manager said he'd tell him to stop for awhile, when I complained, but it was too late, as it was too late to get back to sleep. The light switches for the lamps were behind the bed backboards, so you couldn't find them or use them without pulling the beds out. There was no refrigerator, nothing to make coffee or tea with. The manager said they've had 6 refrigerators stolen in the past month. Really? Is that MY fault? The manager offered NO apology, rather, he made excuses and was just rude and annoyed. There was some hair in the tub and in the sink, otherwise the rooms seemed very clean. The lady cleaning the room was working very hard and was kind. The check-in woman was entirely rude and unwelcoming. The current Belaire Motel does NOT reflect Missoula! I was very disappointed.

2025-07-20 via Tripadvisor
M
Mendez young couple us
10
Exceptional
2025-07-20 via Nuitee
S
Sam young couple us
1
A dump
Pros:

Nothing

Cons:

Too noisy and the smell of food cooking in the middle of the night

2025-07-12 via Nuitee
B
Ben young couple au
7
Good
2025-07-10 via Nuitee
C
Chen young couple us
10
Cute and snuggly.
Pros:

Soft bed was very comfortable.

Cons:

Not a lot of lightning for the night and not enough towels for two people, we were only given one towel. When checking out early there was no front desk worker.

2025-07-04 via Nuitee
R
Rebecca with friends us
1
They take your money and give away your room
Pros:

Nothing

Cons:

We made this reservation a year in advance, and they charged my card. We arrived at the motel to find they'd given our room away and had no vacancies. They gave us keys to another room and when we entered we realized it was already occupied! Returned those keys to the office where they "didn't know what I wanted them to do for me."
Ended up at another motel begging for a room even tho they said no vacancies and they found space for us. Shout out to Motel 6! Now I have to figure out how to get my money back from Bel Aire!. Crappy motel, save yourself some pain and don't stay.

2025-07-01 via Nuitee
A
Autumn family
2
Pros:

Filthy, dirty sheets, only one towel, no wash cloths, shower full of mold, sink and bath wouldn’t drain, smelled terrible. There was not one place to hang anything, no closet, no coat hooks, nothing. It was very strange.

2025-06-30 via Nuitee
M
Maribeth family_with_children
4
Pros:

I booked through Expedia and was charged both by Expedia and the hotel. Still waiting to hear back on my refund. The hotel was in a transition period between owners and might be partially the cause of the issues, but found the hotel to be very basic in ammenities, our TV did not work, and the floor was very dirty. The location was nice and the staff was friendly however.

2025-06-30 via Nuitee
D
Darcy young couple us
1
Absolute dump at a premium price.
Pros:

It had 4 walls and a roof…

Cons:

Charged a premium price for a dive with no working TV, no hot water, dirty bathroom, floors coming apart, lights not working, room didn’t even have towels in it…the things you’d expect any hotel room to have, this one seemed to be missing.

2025-06-30 via Nuitee
C
Christian H.
2
Cancelled
Pros:

Stay was cancelled by hotels / Expedia. Allegedly the hotel was not available. Was shown as available on booking, but efforts to reach reception for confirmation of situation failed as phone calls were forwarded to voice mail which in turn was rejected „because full“. Eventually accepted hotels / Expedia offer into a rather distant alternate accommodation. Expedia promised to carry excess travel expenses (too early to tell the outcome)

2025-06-29 via Nuitee
B
Burnett group us
1
Terrible
2025-06-29 via Nuitee
V
Verified traveler
6
Pros:

Apparently they had a management situation two days before we got there. All reservations were lost. Front desk did their best given the situation. Rooms were dirty. I had to wipe everything down w/ sanitizer wipes. Floors had garbage, dog hair, & were filthy.

2025-06-28 via Nuitee
K
Kellie
6
Not bad, not great
Pros:

Pretty basic stay. The room was clean but on the small side. There was no air conditioning which would have been nice. The location was close to the downtown park and places to eat. Overall you could tell it was an old place that they made attempts to update and many looked like DIY projects that definitely were not done by a professional. It was cute but nothing fancy.

2025-06-27 via Nuitee
A
Ashleigh family
6
Pros:

The rooms have been upgraded since I've stayed there in the 90s. The only thing that was annoying was there main lot was full, i had to ask about additional parking. The first room we were given, we opened the door and someones stuff was already in there. We had to wait for her to find an empty room. Rooms were decent and quiet but the sink didnt drain in our room.

2025-06-26 via Nuitee
T
Timothy family
2
Pros:

Pulled in to find this location abandoned. Has been for several months according to someone we spoke to in town.

THIS PROPERTY IS ABANDONED ABD EVEN IF NOT IT DOES NOT MATCH PHOTOS. Dump in bad area!!

2025-06-25 via Nuitee
G
Gloria
10
Pros:

Ok

2025-06-23 via Nuitee
L
Lindsay
8
Pros:

Easy check in. Room was clean and bed was super comfortable. TV had wide range of channels.

2025-06-23 via Nuitee
E
Elizabeth family
6
Pros:

Check-in was quick and staff was really helpful. Lobby was cute. The hotel has a lot of potential. It’s been renovated and some of the changes are awesome, some not so much. Bed was comfortable, the room was warm even with ac.

2025-06-23 via Nuitee
N
Naysa
8
Pros:

Clean room with a comfortable bed. The room is smaller and it's an older place that has been partially remodeled. For the price, it's a great place to stay.

2025-06-22 via Nuitee
J
Josh family
2
Pros:

The people were very kind but due to Expedias absolute stupidity, they didn’t have a room for us. Expedia was selling rooms that didn’t exist!!

2025-06-22 via Nuitee