MR Express (ex Hotel Neruda Express)

Hotels
8.6 (4372 reviews)
Vecinal, 40 , Santiago , CL

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
See all facilities

Review Highlights

Pros:
Excellent location near metro, Costanera and attractions
Friendly, attentive staff
Clean and comfortable rooms
Good breakfast and availability of early snack bags
Generally good value for money
Cons:
Frequent elevator problems (often only one small elevator in service)
Old/noisy air conditioning in some rooms
Slow check-out reported by some guests
Occasional room mix-ups and dated furniture (wardrobe)
Breakfast can be simple/repetitive during long stays

Categories

Cleanliness
9
Multiple reviews call the hotel 'limpeza impecável' and highlight comfortable, clean rooms — overall very positive cleanliness impressions.
Service
8.9
Staff repeatedly described as amable, atenciosos and prestativos; good assistance via chat pre-arrival, though occasional slow check-out was mentioned.
Location
9.4
Consistently praised as 'excelente' and very well located near metro, Costanera Center, MUT and other attractions — a clear strong point.
Room Quality
8.2
Rooms described as comfortable and in some cases spacious, but some guests noted old furnishings, an outdated wardrobe, and mixed issues with showers/bed placement and AC positioning.
Amenities
7.6
Notable negatives: frequent reports of one broken/old elevator (causing queues) and noisy/older air-conditioning; limited variation in some hotel facilities noted.
Value for Money
8.4
Many guests highlight good custo-benefício and affordable feel, though at least one review felt the nightly rate was high relative to the condition.
Food and Beverage
8.3
Breakfast generally receives positive remarks (good, tasty, and useful early 'sacolinha'), but some found it simple and repetitive over long stays.
Overall Experience
9
Overall very positive: guests recommend the hotel, praising location, service and cleanliness; main negatives (elevators/AC) affected convenience but did not dominate overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 21:38

Property Description

Modern Accommodation in Santiago's El Golf Area
Located in Santiago's El Golf area, MR Express (ex Hotel Neruda Express) offers comfortable 3-star accommodation with essential amenities. The rooms feature a modern décor with air conditioning, heating, a safety deposit box, and a telephone line. Guests can enjoy cable TV, a minibar, Wi-Fi, and breakfast - all complimentary.

Convenient Facilities for a Relaxing Stay
The hotel provides convenient facilities such as laundry service, a computer room with internet access, and a 24-hour front desk for any assistance needed.

Explore Nearby Attractions
Conveniently situated just 1 block from Apoquindo Avenue and 3 blocks from El Golf Subway, guests can easily explore the vibrant surroundings. Don't miss the opportunity to visit Los Leones Golf Club, located only 7 blocks away.

Book your stay at MR Express for a delightful experience in Santiago!

Important information:

Please note this property pre-authorizes credit cards left on guarantee, this is not a charge/deposit but only a hold or also known as a preauthorization. The credit card entity may reflect it as such (charge/deposit). In the event of a cancellation without penalty, the pre-authorization will be released in accordance with the procedures established by the credit card issuing entity. If the reservation is effective, the pre-authorization will be released also in accordance with the procedures established by the credit card issuing entity.

Parking height is 6.4 feet.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SCL

Location

Guest Reviews

8.6
Based on 4372 reviews
Cleanliness: 9
Service: 8.9
Location: 9.4
Room Quality: 8.2
Amenities: 7.6
Value for Money: 8.4
Food and Beverage: 8.3
Overall Experience: 9
A
alberto • family_with_children • ar
7
Cumpleñ
Pros:

Cumple

Cons:

Todo ok

2026-10-31 • via Nuitee
A
Ana Cristina • couple • br
9
Excepcional
Pros:

Localização maravilhosa, próximo de tudo. Próximo ao Sky Costanera e mercado Mut e a estações de Metrô (Tobalaba e El golf).

2026-10-31 • via Nuitee
M
Mella • family_with_children • cl
10
2026-10-31 • via Nuitee
G
Gracieli • family_with_children • br
10
2026-10-28 • via Nuitee
H
Héctor Hernán • family_with_children • cl
8
2026-10-28 • via Nuitee
I
Inés • solo_traveller • ar
7
Cómodo precio calidad
Pros:

La ubicación y el personal

Cons:

El desayuno

2026-10-28 • via Nuitee
M
Marchi Bonatto • couple • br
10
2026-10-28 • via Nuitee
M
Marchi Bonatto • couple • br
10
2026-10-28 • via Nuitee
A
Andrea • couple • us
10
2026-10-28 • via Nuitee
S
Silvia • solo_traveller • br
10
2026-10-27 • via Nuitee
J
Jaime • couple • cl
8
Buena ubicacion y buen tamaño de la pieza
Pros:

Ubicacion

Cons:

Estacionamiento muy ajustado

2026-10-27 • via Nuitee
R
Rodrigo • couple • cl
10
Excelente
Pros:

Muy bueno todo, la cama y la pieza excelente, desayuno muy rico

Cons:

El aire acondicionado era antiguo y hacia mucho ruido, todo lo demás increíble

2026-10-26 • via Nuitee
E
Elena • couple • cl
9
Inmejorable ubicación y excelente relación calidad-precio
Pros:

Inmejorable ubicación. Buena relación precio calidad

Cons:

No hay letreros de no molestar en las habitaciones y el personal de limpieza entró los dos días estando nosotros adentro sin tomar en cuenta que se les respondió ocupado
Deberían tener letreros para respetar la privacidad de los huéspedes e instruir al personal para ello

2026-10-26 • via Nuitee
U
Ulisses • family_with_children • br
10
Custo benefício excelente.
Pros:

Custo-benefício excelente. Localização privilegiada, fiz tudo a pé. Atendimento nota 10 de toda a equipe, extremamente educados e profissionais. Quarto muito confortável (cama, travesseiros e chuveiro excelente, forte e quente) e a internet funciona perfeitamente. Com certeza voltaria!

Cons:

Café da manhã é gostoso e de boa qualidade, mas achei um pouco repetitivo e com pouca variedade de opções ao longo dos dias.
Mas no geral , recomendo a hospedagem.

2026-10-25 • via Nuitee
V
Viviana • couple • cl
5
Podría mejorar
Pros:

La ubicación

Cons:

El personal no tiene un concepto claro de lo que significa atención al cliente, lo cual lo hace atender en forma deficiente.

2026-10-25 • via Nuitee
P
Pamela • solo_traveller • cl
9
2026-10-24 • via Nuitee
J
Jose • extended_group • py
8
Normal
Pros:

La ubicación y el desayuno

Cons:

Realizamos la reserva a través de Booking para dos personas, cada una en una habitación distinta, pero ambas habitaciones quedaron a nombre de una sola persona. Esto generó una confusión al momento del cobro, ya que pretendían cobrarle el total a la persona titular de la reserva, cuando el pago correspondía realizarlo por separado, inclusive de distintas nacionalidades. Pero fue resuelto.

2026-10-24 • via Nuitee
L
LAERCIO • family_with_children • br
9
Pros:

Localização, custo benefício e equipe excelentes!

Cons:

O quarto estava com um mal odor no primeiro dia, mas que depois normalizou.

2026-10-23 • via Nuitee
M
Marcos Vinícios • couple • br
10
Custo benefício excelente
Pros:

Café da manhã otimo. A equipe de limpeza está de parabéns.

2026-10-23 • via Nuitee
E
Emmanuel • couple • br
10
2026-10-23 • via Nuitee