JW Marriott Panama

Hotels
JW Marriott Hotels & Resorts
8.8 (1179 reviews)
Calle Punta Colon, Punta Pacífica , Panama City , pa

Children allowed
Pets allowed

Facilities

Health or beauty spa nearby
Nightclub
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Exceptional service
Great location
Good food quality
Nice amenities
Cons:
Cleanliness issues
Room size expectations

Categories

Cleanliness
7.01
Poor reviews regarding cleanliness, indicating significant issues with room and patio maintenance.
Service
9.98
Exceptional service highlighted in multiple reviews, making guests feel welcomed and cared for.
Location
9.52
Frequently mentioned as a strong point, with good access to local attractions.
Room Quality
7.97
Mixed reviews, some praising comfort while others cite issues with cleanliness.
Amenities
9
Facilities received positive feedback, especially the gym and views.
Value for Money
8.96
General perception of good value, but specific issues with cleanliness may detract from overall value.
Food and Beverage
9.01
Food quality received positive remarks; specifically, the MasiMasi restaurant was praised.
Overall Experience
8.98
Generally positive experience despite some issues; guests enjoyed their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 18:23

Property Description

Luxurious Accommodations
The JW Marriott Panama offers spacious modern rooms with private balconies and ocean views, providing a comfortable and elegant stay for guests. Each room is equipped with a 42-inch flat-screen HDTV, CD/DVD player, marble floors, granite countertops, and a deep soaking tub.

Gourmet Dining
Indulge in a culinary journey at the hotel's three restaurants and bars, where the Executive Chef prepares exquisite dishes for guests to enjoy. From diverse gastronomy to creative mixology, the dining experience at JW Marriott Panama promises to delight your palate.

Relaxation and Entertainment
Unwind by the infinity pools overlooking Panama Bay or enjoy waterfront dining at the large pool and deck area. For those who love shopping, a full floor of designer shops awaits guests, offering a luxurious retail experience.

Experience luxury, fine dining, and relaxation at JW Marriott Panama. Book your stay now for an unforgettable getaway.

Important information:

Renovations are in progress at Sky Lobby and reception area through December 2019. An alternate space has been set up for check-in and check-out during this time.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PTY

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and charges may be applicable.

  • Groups

    No special conditions apply for groups.

Location

Guest Reviews

8.8
Based on 1179 reviews
Cleanliness: 7.01
Service: 9.98
Location: 9.52
Room Quality: 7.97
Amenities: 9
Value for Money: 8.96
Food and Beverage: 9.01
Overall Experience: 8.98
C
Corinne couple fr
10
Hotel magnifique aux prestations de haute qualité
Pros:

L'architecture extérieure de l'hotel, la déco des chambres très désign avec douche et baignoire.
La propreté de l'ensemble de l'hotel, chambre, restaurant, piscines etc
Le buffet du petit dej avec possibilité de le prendre en terrasse moins bruyante et moins climatisée
Les piscines sont magnifiques

Cons:

pas de chambre de courtoisie pour les départs tardifs, impossible de prendre une douche avant le départ.

2026-02-14 via Nuitee
N
NancyWaters Couples Byron, Georgia
10
PHENOMENAL!
Pros:

Where do I begin! This place is absolutely amazing! The staff are incredible! I want to send a shout out to Alexandra LaCalle, Guest Experience Expert! She is by far the best concierge we have ever come across! I had several conversations with her before our stay and she helped get everything we needed, including a car to pick us up at the airport! Outstanding! Every staff member we came across had a smile on their face and were more that willing to assist us.

The room was very spacious. The soaking tub is kind of in the middle of the room with a wooden slat wall dividing the room. There is a huge vanity and 2 sinks. The bed, as always with Marriott, was fabulous! There are quite a few light switches in the room and it took a minute to figure them all out. Shower is huge and has a rainfall showerhead. There is a shelf to put your personal items on.

As in previous reviews, the elevators and "different". There is one bank of elevators that goes from the street to the Lobby and then there is another bank of elevators that go to the rooms/pool/restaurants/etc. After the first day we had it nailed down!

The breakfast is well worth the add-on. Large assortment of items hot and cold. There is an egg station for omelets, etc. The best croissants I have ever had! And the coffee is delicious! And, again, staff is amazing!

We ate at the pool restaurant 3 times and every meal was delicious! Hamburgers were excellent, wings were crunchy and yummy and my club sandwich was wonderful! So easy to just walk down there and eat. We did eat dinner one night at the same restaurant that breakfast is served. I wanted to have the shrimp, but I didn't want the head attached when it came to my plate. The chef removed the heads for me and presented it beautifully!! There was a curry sauce that was out of this world! The Chef came out to meet us and I thought that was super nice.

There is a very high end mall not 1/2 mile from the hotel (walking distance). They have Louis Vuitton, Gucci, Cartier, Tiffany and many more luxury lines.

We did one tour through Viator to the Canal and it was excellent. Our tour guide was very good and spoke excellent English.

All in all, we will be back! I can't wait!

2026-02-12 via Tripadvisor
O
Octav Claudiu couple ro
8
2026-02-12 via Nuitee
S
salvatore couple it
4
Cons:

il personale della Reception. Incapace . Sto ancora aspettando il rimborso del deposito cauzionale che ho pagato il giorno del Ceck In. E non riesco a parlare con nessuno che sa' dirmi quando mi arriva. Una vergogna.

2026-02-10 via Nuitee
S
Sandra extended_group fr
10
2026-02-10 via Nuitee
D
Dorina couple ro
10
2026-02-08 via Nuitee
M
markdmpls Friends getaway Plymouth, Minnesota
8
5 star hotel - would rank 4.5 if an option
Pros:

Overall this hotel lived up to expectations. The room was well put together with a wonderful large king size bed, two sinks, a nice shower and plenty of drawers for clothes . We spent 5 nights at the hotel. The breakfast at the restaurant was always plentiful and tasted fresh and wonderful. The pool was a great spot for our group to hang out during the day. The location was not as centrally located as other hotels, but that did not bug us. The only thing I would share is that the last couple of nights our room on Floor 30 smelled a little but like rotten eggs. We were not sure why and we were too deep into the trip to ask to pack and move - but that was definitely a negative.

2026-02-01 via Tripadvisor
F
Fernanda solo_traveller ar
6
Todo genial.
Pros:

La ubicación. Las vistas. El desayuno

Cons:

Tener que subir 2 ascensores para ir al cuarto

2026-01-30 via Nuitee
S
Samir family_with_children br
10
Maravilhosa, Panamá e a localização do hotel excelente, lugar belíssimo, funcionários educados.
Pros:

Do atendimento, do acolhimento. Equipe treinada e responsável.

Cons:

A comida dos restaurantes do hotel. O cardápio dos restaurantes do hotel são muito reduzidos, com poucas opções e quando vc fica 9 dias como ficamos, realmente fica difícil até passar pela porta.

2026-01-29 via Nuitee
D
Derrick1230 Family Hong Kong
4
Great location… strong moldy smell
Pros:

So I booked a long term stay rate here… I had to return to Canada for medical reasons and getting permission to leave early was a challenge. Given my ambassador status did not seem to mean much at this property!!!
The biggest issue for me was the intense mold smell throughout the property. From the lobby to my room 3412 the smell was overwhelming at times. Even the pillows on the beds had this smell!!!
I stayed at the Le Meridian which is under renovation so I do not recommend staying here unless the renovations are completed but it did not have as strong smell of mold or musty as the JW.
The Westin Panamá had zero smell!! Location is not as good but love the friendly staff here!!! I recommend this property for sure!!

JW Marriott was formerly a Trump Hotel, I don’t know why the musty smell is so strong but it is!!

2026-01-27 via Tripadvisor
F
Florence couple fr
10
2026-01-25 via Nuitee
J
Jackie couple gb
10
Great hotel, lovely location
Pros:

The gym was great and the pools excellent. The staff were incredibly helpful and friendly. The views were wonderful. Breakfast was good.

Cons:

The cost was very high for the trip.

2026-01-22 via Nuitee
L
Lisandra solo_traveller pa
10
Very clean, great service, comfortable.
Pros:

Everything.

Cons:

I liked everything

2026-01-20 via Nuitee
O
OMAR couple co
8
2026-01-19 via Nuitee
F
Fearless282104 Family Lancaster County, Pennsylvania
8
Interesting Hotel!
Pros:

Just returned from a great trip to Panama. We stayed at the JW last year as well....rooms are nice! Bathing situation is rather awkward.....tub in the middle of the room that probably is never used. Food service this year was slow and just OK. Room service was great as well as the guys greeting you when you arrive with excellent bag service. Negative this year.....we are not gamblers, but went to the casino to watch the NFL playoffs. The prostitutes are everywhere. Very young ladies looking for fun with any man. Great location to take a few mile walk through the city. The Foodie market is a few blocks away and they have a great selection of fruits and stacks. Overall....JW is nice for a short stay! Pick and choose what you want to do there!

2026-01-18 via Tripadvisor
T
tdr36 Family
8
An Iconic Property in Need of Some Remodeling
Pros:

As Bonvoy Platinum members who stayed at this hotel as the final stop on a multi-week trip across LATAM, this iconic property largely lived up to our expectations.

Check in took a bit longer than one would prefer, but we were taken care of by the amazing Leonardo who continued to go above and beyond throughout our stay. Many thanks to him for making our time at the JW Panama so fantastic.

We arrived to our room which was quite comfortable for sleeping but quite uncomfortable from a bathroom perspective. We were prepared for this after looking at pictures of the rooms ahead of time, but if privacy from your roommates (be that spouse, friend, children, etc.) while using the bathroom or bathing is an important factor while choosing a hotel, this property is likely not a good choice.

Happy hour in the lounge was very generous and the view from the lounge was stunning. The service in the lounge was consistently amazing.

Breakfast in the main restaurant was fantastic and among the best we've had in LATAM. There were some issues with bug bites while eating outside, so strongly recommended to either wear repellent or sit indoors.

The hotel is located in a really comfortable and safe neighborhood that offers malls, pharmacies, grocery stores, and restaurants within walking distance. Ubers were readily available and rather reasonable for when we were interested in venturing to other areas of the city.

The hotel is starting to show its age and is in need of a facelift in general. There is a strong musky scent throughout the property, a clear indication of an under-maintained water-front property in need of some remodeling. However, the service and soft product offerings at the hotel were great, and we would gladly consider a return to this property in the future.

2026-01-18 via Tripadvisor
F
fernandez family_with_children pa
10
Pros:

El desayuno excelente y la habitación muy cómoda

2026-01-18 via Nuitee
R
Reinaldo couple us
10
2026-01-17 via Nuitee
M
Michael couple ca
9
Will come back
Pros:

Very friendly staff and location the best in town

Cons:

Elevators

2026-01-17 via Nuitee
F
francia family_with_children do
10
viaje fabuloso en familia
Pros:

muy cómodo y limpio, excelente comida

Cons:

todo muy bien

2026-01-16 via Nuitee