Holiday Inn Express Montgomery East I-85 by IHG

Hotels
•
Holiday Inn Express
8.6 (369 reviews)
5135 Carmichael Road , Montgomery , us

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Nice breakfast options
Cons:
Location safety issues
Missing room amenities

Categories

Cleanliness
8.43
Specific sentiment indicates clean facilities but with some complaints about room cleanliness such as leaking AC.
Service
9.2
Many positive sentiments about the staff's friendliness and attentiveness, with a notable exception regarding one rude front desk encounter.
Location
7.94
Negative sentiment regarding the location due to safety concerns and proximity to a club-like environment.
Room Quality
8.89
Positive remarks about room cleanliness and comfort overall.
Amenities
7.92
Multiple mentions of missing amenities like coffee makers and microwaves.
Value for Money
8.58
Good feedback on overall comfort but some guests express feeling they paid too much for what they received.
Food and Beverage
8.93
Generally positive feedback on breakfast, particularly cinnamon rolls and variety.
Overall Experience
8.9
General sentiment leans positive, though some guests have significant concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 21:43

Property Description

Convenient Location
Holiday Inn Express Montgomery East I-85, an IHG Hotel, is strategically located within close proximity to popular attractions such as Fitzgerald Museum, Alabama Capitol, Rosa Parks Museum, and Montgomery Zoo.

Comfortable Accommodations
Experience a comfortable stay in our 2-star hotel rooms equipped with essential amenities including a desk, flat-screen TV, private bathroom, fridge, bed linen, and towels.

Nearby Landmarks
Immerse yourself in history by visiting Civil Rights Memorial and Dexter Avenue Baptist Church, both just 11 km away from the property. For travelers, the Montgomery Regional Airport is conveniently situated 20 km from the accommodation.

Book your stay at Holiday Inn Express Montgomery East I-85, an IHG Hotel, now for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MGM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.6
Based on 369 reviews
Cleanliness: 8.43
Service: 9.2
Location: 7.94
Room Quality: 8.89
Amenities: 7.92
Value for Money: 8.58
Food and Beverage: 8.93
Overall Experience: 8.9
R
Robin • family_with_children • us
10
2026-07-04 • via Nuitee
A
Alicia • family_with_children • us
7
The hotel was decent for a quick trip.
Pros:

Overall, the hotel was good. We stayed 1 night for a baseball tournament, so not much time was spent in the room. Water pressure was good, and the beds were comfortable. My husband, who always complains about pillows, said that he loved the pillows. Both my husband and grandson liked the breakfast. It had plenty of options, including a machine to make fresh pancakes. It stayed well stocked, and the entire area was very clean. I had a cup of coffee, and the coffee there was very good.

Cons:

The room was a little small for the price paid. The showerhead definitely needs to be cleaned more thoroughly. It appeared not to have been cleaned in some time. The parking lot is small, and it can be difficult to find parking, especially if you have a larger truck or SUV.

2026-06-29 • via Nuitee
K
Kathy • solo_traveller • us
10
Pros:

The staff were all kind, friendly, respectful and doing a great job. The breakfast staff was keeping everything in good shape. The front desk workers were very helpful.

2026-06-27 • via Nuitee
K
Kathy • solo_traveller • us
10
Pros:

We were so well treated that we chose to stay here again on our way home.

2026-06-27 • via Nuitee
A
Alexander • couple • us
9
2026-06-23 • via Nuitee
C
CHANGRAK • extended_group • kr
8
2026-06-21 • via Nuitee
G
GUJUNG • extended_group • kr
5
2026-06-21 • via Nuitee
R
Reggie • solo_traveller • us
5
Pros:

I like how the staff member handled my situation getting me out of room 1 and upgrading my room to a suite when room 1 was infested with gnats, and ants.

Room 2:
This room was very nice in that it was layed out nice, and had a nice view outside. I loved the shower and the supplies in the bathroom. They had hand soap, shampoo, conditioner, and body wash.

Plenty of towels was provided.

Cons:

My first room after I got settled in I noticed gnats and ants. At first I was going to try to stick it out, but once I got in bed, I noticed they were crawling in bed as well. I took a video and showed the staff. He initially told me they were booked and couldn't move me, and offered me linen to change the bed, which he tried to contact management to see what needed to be done to accommodate. Then he went up with me and saw for himself and he said this is unacceptable and I'll be right back with a key to another room. He handled it with.

Room#2
I was upgraded to a suite, and it was nice. However, the AC was only in the bedroom portion and the sitting area was hot as a result of that. Additionally, the refrigerator had an odor, and the room itself had an odor. Luckily, I always travel with air freshener, so I was able to handle that.

2026-06-15 • via Nuitee
A
Anderson • extended_group • us
9
2026-06-11 • via Nuitee
T
Tanisha • solo_traveller • us
10
Always a pleasure
Pros:

Everything

Cons:

Na

2026-06-08 • via Nuitee
K
Kendarious • couple • us
10
2026-06-06 • via Nuitee
P
Patricia • family_with_children • us
10
Very happy with my stay- 2nd time there
Pros:

Very happy with my stay- 2nd time there

Cons:

none

2026-05-15 • via Nuitee
C
Cinthia • extended_group • us
10
2026-05-11 • via Nuitee
C
Cleckler • solo_traveller • us
10
Great stay for a work conference. Breakfast was great and we weathered the tornado warnings together
Pros:

Tameka had the best customer service and helped me at check in. She went above and beyond to help me with my reservation.

Cons:

N/A

2026-05-08 • via Nuitee
L
Loryn • couple • us
1
never stayed refused my pay and won’t reissue my funds
Pros:

0/10 don’t recommend

Cons:

!! LOCATION IS STEALING MONEY !!
On 02/14 I went in to pay at this location for my online booking a caucasion lady short white/grey hair stated that they don’t really accept in-town residents they really deal with out of town people coming in town , I then let her know that’s the first I’ve ever had to deal with that from any hotel and asked if I had to go about booking elsewhere she then stated she would have to get further clarification from her manager .. I haven’t received a call nor did anyone answer my call when i attempted to call for confirmation in regards to the stay i genuinely was interested in buying the room and intended on the services but I took my services elsewhere , on 02/16 i received a charge to my account that’s never been over drafted before for 160.15 which brought my account to a negative I’ve called the hotel and they stated since I’ve booked with booking.com i had to contact them so I did and as I’m going about initiating a refund booking.com sent and email to this location and called the location while i was on the phone , Holiday Inn location did not answer for the booking.com company booking.com company stated i would have to get the proper confirmation from the location but this location has yet been able to help me .. on 02\17 my mom contacted the manager and the manager stated the reason why my payment was not accepted when i walked into the hotel was due to an issue with my ID and i was trying to pay too early ..

2026-04-03 • via Nuitee
W
Winters • couple • us
9
Very good stay and would stay there again.
Pros:

Good selection

Cons:

Nothing, everything was good.

2026-04-02 • via Nuitee
• couple • us
10
2026-04-02 • via Nuitee
R
Rachel • family_with_children • us
10
2026-03-23 • via Nuitee
S
Susan • couple • us
8
Nice facility
Pros:

Convenient
Safe area

Cons:

Wish cost was lower

2026-03-06 • via Nuitee
T
Teresa • family_with_children • us
10
It was excellent and i would stay there again!
Pros:

Nice!

Cons:

Ppl was really!

2026-01-20 • via Nuitee