The Holiday Inn Amarillo West Medical Center by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (422 reviews)
8231 Amarillo Boulevard West , Amarillo , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Staff was friendly
Good location and nice appearance
Cons:
Numerous cleanliness issues
Poor service in certain areas
High additional fees

Categories

Cleanliness
6.89
Room smelled like animals and various issues with cleanliness mentioned.
Service
8.86
Staff was generally accommodating but some were overwhelmed or unhelpful.
Location
9.4
Convenient location with good accessibility.
Room Quality
7.85
Room had issues with bright light and curtain functionality.
Amenities
7.38
Pool and hot tub were closed; high pet charge not reasonable.
Value for Money
8.34
High additional charges noted; overall value questioned.
Food and Beverage
6.89
Breakfast not free as advertised; restaurant issues reported.
Overall Experience
8.36
Mixed experiences with significant issues reducing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:46

Property Description

Indulge in Comfort and Convenience

Luxurious Accommodations: Unwind in stylish guest rooms equipped with modern amenities and plush bedding for a restful stay.

Relaxation and Recreation: Take a rejuvenating swim in the indoor heated pool, work out at the fitness center, or pamper yourself in the whirlpool or sauna.

Delightful Dining Experience: Savor delectable American cuisine, succulent steaks, and Texan specialties at the on-site restaurant and bar.

Experience the perfect blend of comfort and convenience at Holiday Inn Amarillo West Medical Center. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Guest Reviews

8
Based on 422 reviews
Cleanliness: 6.89
Service: 8.86
Location: 9.4
Room Quality: 7.85
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 6.89
Overall Experience: 8.36
D
Deborah • couple • us
7
Liked location and price, but not bug bites.
Cons:

Not getting bit by something in the bed. There were no visible bedbugs. Maybe fleas? Room 4/35 on 4/26-27 we washed everything we had on and in the suitcase when we returned home.

2026-04-28 • via Nuitee
E
Erika • family_with_children • us
1
bad experience paid extra for the breakfast and we didn't get to eat breakfast
Pros:

Paid for breakfast then was told there was no breakfast

Cons:

bad customer service

2026-04-27 • via Nuitee
S
Sheila • family_with_children • us
8
Pros:

Clean, modern,comfortable

Cons:

Wi-fi was awful! Not an easily accessible location

2026-04-26 • via Nuitee
H
Hilary • couple • us
10
Pros:

Best blackout curtains. Friendly staff. Quiet.

Cons:

Its the older building of the 3 holiday inns on that short stretch of highway.

2026-04-21 • via Nuitee
M
Marilyn • couple • us
9
All in all it was a good stay.
Pros:

Very comfortable beds

Cons:

Could not get the drapes shut to block out lights

2026-04-16 • via Nuitee
R
Ricardo Antonio • solo_traveller • us
9
2026-04-10 • via Nuitee
J
Jerry • couple • us
5
Good but disappointing tha.
Pros:

Quiet

Cons:

Overpriced room with no breakfast included

2026-04-02 • via Nuitee
B
Bingham • solo_traveller • us
9
Great bed for a weary traveler.
Pros:

The people were awesome. Got there way early and was wiped by 9 hours on the road and they let me check in. Super nice folk.

Cons:

Nothing

2026-03-30 • via Nuitee
K
Keacha • family_with_children • us
9
2026-03-23 • via Nuitee
M
Michael • solo_traveller • us
3
2026-03-22 • via Nuitee
P
Prisci • family_with_children • us
10
2026-03-18 • via Nuitee
M
Michelle • couple • us
10
2026-03-16 • via Nuitee
C
Cowan • family_with_children • us
4
Pros:

No breakfast, no restrant or bar as advertised

2026-03-15 • via Nuitee
R
Robak • family_with_children • us
9
2026-03-13 • via Nuitee
S
Steven • couple • us
8
2026-03-12 • via Nuitee
C
Carmen • couple • us
1
Awful
Pros:

Not much

Cons:

The fire alarms went off all night. Could not get any sleep. The bar and restaurant were closed because no staff to work. The breakfast is usually included in most Holiday Inns I stay i, but not this one.

2026-03-08 • via Nuitee
K
Karen • family_with_children • us
10
2026-03-02 • via Nuitee
S
Steven • solo_traveller • us
10
All was good
Pros:

All was good

Cons:

all was good

2026-03-02 • via Nuitee
T
Tori • couple • us
4
Pros:

The location

Cons:

The staff was always sitting down the pool was closed and the staff watched me and my kids walk by in swimsuits and said nothing just waited for us to walk all the way there and see the sign and the tub did not hold water well

2026-03-01 • via Nuitee
T
Tammy • family_with_children • us
10
2026-02-11 • via Nuitee