The Holiday Inn Amarillo West Medical Center by IHG

Hotels
•
Holiday Inn Hotels & Resorts
8 (402 reviews)
8231 Amarillo Boulevard West , Amarillo , us

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Children allowed
Pets allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Staff was friendly
Good location and nice appearance
Cons:
Numerous cleanliness issues
Poor service in certain areas
High additional fees

Categories

Cleanliness
6.89
Room smelled like animals and various issues with cleanliness mentioned.
Service
8.86
Staff was generally accommodating but some were overwhelmed or unhelpful.
Location
9.4
Convenient location with good accessibility.
Room Quality
7.85
Room had issues with bright light and curtain functionality.
Amenities
7.38
Pool and hot tub were closed; high pet charge not reasonable.
Value for Money
8.34
High additional charges noted; overall value questioned.
Food and Beverage
6.89
Breakfast not free as advertised; restaurant issues reported.
Overall Experience
8.36
Mixed experiences with significant issues reducing satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 17:46

Property Description

Indulge in Comfort and Convenience

Luxurious Accommodations: Unwind in stylish guest rooms equipped with modern amenities and plush bedding for a restful stay.

Relaxation and Recreation: Take a rejuvenating swim in the indoor heated pool, work out at the fitness center, or pamper yourself in the whirlpool or sauna.

Delightful Dining Experience: Savor delectable American cuisine, succulent steaks, and Texan specialties at the on-site restaurant and bar.

Experience the perfect blend of comfort and convenience at Holiday Inn Amarillo West Medical Center. Book now for an unforgettable stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: AMA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs USD 5 per day.

Location

Guest Reviews

8
Based on 402 reviews
Cleanliness: 6.89
Service: 8.86
Location: 9.4
Room Quality: 7.85
Amenities: 7.38
Value for Money: 8.34
Food and Beverage: 6.89
Overall Experience: 8.36
T
Tammy • family_with_children • us
10
2026-02-11 • via Nuitee
S
Shannon • extended_group • us
10
2026-01-29 • via Nuitee
O
Oritz • couple • us
10
It was nice and we felt very safe
Pros:

Location and the staff was very professional

2026-01-21 • via Nuitee
E
Essence • couple • us
2
In general it is the worst IHG hotel I’ve ever seen and when I called to switch to another hotel, the Indian call servic
Pros:

I liked the General Manager. She was nice even though the hotel was terrible.

Cons:

Well let’s see. The bar is closed(no staff). The pool is closed. The rooms have rust in the tubs, and the first room I was in the bed smelled like cheap men’s cologne. The breakfast is pay only. The restaurant is closed. The movie theater across the lot is boarded up.

2026-01-21 • via Nuitee
E
Essence • couple • us
1
2026-01-21 • via Nuitee
L
Levi • family_with_children • us
1
Greed
Pros:

We arrived to find the pool was out of service and we would not have booked had we known. They refused to refund, booking.com also has refused to issue a refund and we had to pay for a room elsewhere. I guess customers do not matter.

Cons:

Send us a refund

2026-01-20 • via Nuitee
V
Valerie • solo_traveller • us
8
Love the value and decor of this hotel.
Pros:

The location is convenient. The properties well maintained but could use new mattresses

2026-01-20 • via Nuitee
D
Debbie • solo_traveller • us
9
2026-01-19 • via Nuitee
K
Kimberly • family_with_children • us
1
Pros:

Nothing everyone was very rude

Cons:

The people were so rude

2026-01-19 • via Nuitee
M
Martha • couple • us
6
2026-01-19 • via Nuitee
J
Janette • couple • us
5
It was just ok for the price
Pros:

Location was good. Was clean and nice.

Cons:

Pool was closed and bed was hard

2026-01-19 • via Nuitee
G
GUSTAVO • couple • us
10
Excellent
Pros:

Beds are comfortable i like theres a lot of pillows

Cons:

Nothing

2026-01-19 • via Nuitee
C
Cynthia • family_with_children • us
10
2026-01-19 • via Nuitee
D
David • couple • us
9
Pros:

The hotel did not offer free breakfast. There was a restaurant where you could purchase a breakfast.

Cons:

The check-in agent was not familiar with how to program the card keys. There was a very long line waiting to check in as she tried to program card keys.

2026-01-19 • via Nuitee
K
Kimberly • family_with_children • us
8
2026-01-19 • via Nuitee
C
Crystal • family_with_children • us
1
Disappointed with Holiday Inn and Booking.com
Pros:

It was beautiful

Cons:

First off, when I looked for a hotel I had the filter for having breakfast and an indoor pool. We did not get breakfast. Our room smelled of urine, front staff was mildly rude, wifi was terrible, had to get our own towels from the lobby (leaving 4 kids unattended in the mean time-my husband said I should have just let them drip all the way back to our room). The dove body wash, shampoo and conditioner were terrible and I absolutely love that brand! But something was off with it like it was watered down or lotion or something, it was just weird. And it was so much more pricey compared to other hotels, I was just told that holiday in was better. I will not be choosing holiday in or possibly booking.com because it was disappointing to see that I paid for a room (a more expensive room) and specifically asked for breakfast and not get it.

2026-01-19 • via Nuitee
R
Rosie • couple • us
9
I had a nice bed to rest after a looong drive
Pros:

Checking in was smooth and fast

Cons:

It was all good

2026-01-14 • via Nuitee
G
Garcia • family_with_children • us
1
Do not stay there
Cons:

Run down amenities

2026-01-08 • via Nuitee
L
Linda • couple • us
6
2026-01-05 • via Nuitee
Z
Zack • couple • us
5
Cons:

It smelled awful.

2026-01-03 • via Nuitee