Holiday Inn Express & Suites - Mason City by IHG

Hotels
•
Holiday Inn Express
9.1 (154 reviews)
3041 4th Street SW , Mason City , US
+1 641-424-1200

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms / high cleanliness
Friendly / pleasant staff
Excellent breakfast (varied and tasty)
Convenient location near restaurants and shopping
Working pool and family-friendly for kids
Comfortable rooms
Cons:
No outdoor pool / no hot tub
Check-in confusion / unfriendly check-in experiences
Air conditioning loud and inconsistent temperature
Key/card issues (stopped working)
Non-refund / charged for cancelled reservation (Diamond member complaint)
Surveys / minor administrative annoyances

Categories

Cleanliness
9.6
Multiple reviewers explicitly praise cleanliness: 'Very clean', 'Clean rooms', 'Cleanliness' and 'A very nice and clean hotel.'
Service
8.6
Mostly positive remarks about friendly and pleasant staff and a praised breakfast attendant, but some service negatives (confusing check-in, unfriendly check-in clerk, a non-refund/charge incident for a Diamond member) lower the score slightly.
Location
9.4
Several mentions of being close to restaurants and shopping; 'right next to two good restaurants and close to shopping' indicates a strong location.
Room Quality
8.8
Rooms described as clean, comfortable and in good condition with some 'cool quirks', but issues noted with loud air conditioning, temperature control and occasional key failures.
Amenities
8.3
Pool is mentioned positively by some (working, swimming for kids) but the absence of an outdoor pool/hot tub and some amenity expectations not met are noted.
Value for Money
8.9
Guests indicate satisfaction (would stay again, good breakfast) but the non-refund/charge complaint and survey annoyance slightly reduce perceived value.
Food and Beverage
9.7
Breakfast is repeatedly praised (delicious, very good, great breakfast, lots of choices) and the breakfast staff is commended.
Overall Experience
9.5
Predominantly positive overall impressions: 'Great stay', 'we will stay there again', 'highly recommended', with a few isolated negatives that do not dominate the overall sentiment.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:24

Property Description

Conveniently Located Property

Modern Amenities and Comfortable Rooms

Relaxing Facilities and Nearby Attractions

Book your stay at Holiday Inn Express Mason City for a perfect blend of convenience and comfort. Enjoy modern amenities like a gym, indoor pool, and free internet during your stay. The comfortable rooms feature cable TV, work desk, and private bathrooms, with some upgraded rooms offering a kitchenette and spacious living area. Unwind with a visit to the indoor pool or explore nearby attractions like Music Man Square and North Iowa Fairgrounds. Don't forget to take advantage of the onsite laundry services and free private parking. Experience a relaxing stay at Holiday Inn Express Mason City.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
In the event of an early departure, the property will charge you the full amount for your stay.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MCW

Location

Guest Reviews

9.1
Based on 154 reviews
Cleanliness: 9.6
Service: 8.6
Location: 9.4
Room Quality: 8.8
Amenities: 8.3
Value for Money: 8.9
Food and Beverage: 9.7
Overall Experience: 9.5
W
Waller • family_with_children • us
8
2026-09-11 • via Nuitee
A
ANDREW • couple • us
10
2026-09-08 • via Nuitee
W
Wallace • couple • us
10
Pros:

“

2026-09-02 • via Nuitee
M
Mary Beth • solo_traveller • us
10
2026-08-21 • via Nuitee
M
Mary Beth • solo_traveller • us
10
Clean comfortable
Pros:

Very clean. Friendly staff.

2026-08-16 • via Nuitee
K
Karen • family_with_children • us
10
A wonderful time and great place to stay!
Pros:

Clean rooms
Kind staff
Delicious breakfast

Cons:

My daughter lost her night light in the hotel room
No outdoor pool

2026-08-15 • via Nuitee
A
Ashley • extended_group • us
9
2026-08-13 • via Nuitee
L
Larry • couple • us
10
Pros:

Cleanliness, comfortable and condition of the room. Good breakfast.

Cons:

Nothing

2026-08-08 • via Nuitee
C
CYNTHIA • solo_traveller • us
8
2026-08-03 • via Nuitee
C
CYNTHIA • solo_traveller • us
8
2026-08-03 • via Nuitee
J
Jessica • family_with_children • us
9
2026-08-02 • via Nuitee
J
Jessica • family_with_children • us
9
The stay overall was good. We had a good room, swimming for kids. Breakfast was good
Cons:

Just the confusion with check in was kind of a mess.

2026-08-02 • via Nuitee
C
chadmistip • Business
2
Non-Refund
Pros:

It is pathetic that a diamond elite member is charged for a room that they tried to cancel because of flight delays.

2026-07-27 • via Tripadvisor
G
Gina • family_with_children • us
9
Great hotel, we will stay there again on our next visit.
Pros:

The hotel is right next to two good restaurants and close to shopping.

Cons:

No hot tub/spa.

2026-07-20 • via Nuitee
G
Goodwin • solo_traveller • us
10
2026-07-19 • via Nuitee
M
Mary • family_with_children • us
10
2026-07-08 • via Nuitee
C
Catherine • couple • us
9
Great choice, great breakfast.
Pros:

What I expect from Holiday Inn Express. Clean, appeared new. I love the choice of soft pillow. Close to restaurants. Breakfast lady was wonderful.

Cons:

Air conditioner was loud, room vacillated between too hot and too cold. Check in clerk needs to learn how to welcome people with a smile.

2026-06-29 • via Nuitee
J
JNC-CT-RI • Couples • Sandy Hook, Connecticut
10
Very Nice
Pros:

A very nice and clean hotel. All staff were very pleasant. A great breakfast. What else do we need. Highly recommended.

2026-05-31 • via Tripadvisor
B
Bryant • solo_traveller • us
6
Pros:

the pool was working, the rooms had some really cool quirks to it.

Cons:

my key stopped working more than once.

2026-05-30 • via Nuitee
• couple • us
10
Great stay and we’ll stay there again on future trips.
Pros:

Breakfast was very good. Lots of choices and the food was very tasty.

Cons:

There were absolutely no negatives about this hotel.

2026-05-24 • via Nuitee