Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Restaurant
Room service
Heating
Terrace
Family rooms
Garden
Hiking
See all facilities

Review Highlights

Pros:
Excellent Service
Stunning Views
Cons:
Inconsistent Restaurant Service
Heating Issues in Room

Categories

Cleanliness
8.92
Some concerns noted in reviews, but overall satisfactory.
Service
10
Staff received high praise for friendliness and attentiveness.
Location
10
Perfect location mentioned multiple times.
Room Quality
9.92
Great rooms with Matterhorn views highlighted.
Amenities
9.72
Nice amenities mentioned, including the spa.
Value for Money
9.92
Overall good value based on positive reviews.
Food and Beverage
9.92
Breakfast and dinner options praised for quality and variety.
Overall Experience
10
Exceptional experiences shared; highly recommended for return visits.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:27

Property Description

Luxurious Spa Area and Gourmet Dining - Europe Hotel & Spa offers a tranquil spa area with saunas, steam bath, hot tub, and massage room, perfect for unwinding after a day of adventure. Indulge in a delightful buffet breakfast and exquisite dinners paired with fine wines from an extensive selection.

Stunning Views and Elegant Rooms - Each room at our hotel is uniquely designed, featuring a minibar, flat-screen TV, and a luxurious bathroom with premium amenities. Wake up to breathtaking views of the Matterhorn Mountain from your private balcony, or opt for a room with an open plan bathroom for a touch of sophistication.

Convenient Location and Exceptional Service - Situated just 700 meters from Zermatt Train Station, our hotel provides easy access to Zermatt-Furi Ski Lift and Matterhorn Glacier Paradise Station. Enjoy complimentary WiFi throughout the property and top-notch service from our friendly staff.

Escape to Europe Hotel & Spa for a blissful retreat in the heart of Zermatt. Book now to experience luxury and relaxation at its finest!

Important information:

Please note that Zermatt is a car-free village. You can park your car at a parking garage in Tess and take a train or taxi to Zermatt.

Please note that for fire and safety reasons cooking is not allowed in the rooms. The property offers dinner menu in the restaurant on site every evening.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GVA

Location

Guest Reviews

9.8
Based on 423 reviews
Cleanliness: 8.92
Service: 10
Location: 10
Room Quality: 9.92
Amenities: 9.72
Value for Money: 9.92
Food and Beverage: 9.92
Overall Experience: 10
C
Christiane • couple • ch
10
Gerne wieder, es war alles perfekt.
Pros:

Wir haben uns von der ersten Minute willkommen gefühlt. Herzlicher Empfang, tolles Zimmer mit Matterhorn-Blick und ein sehr feines Frühstück.

Cons:

Es war alles wunderbar.

2026-10-25 • via Nuitee
K
Kerstin • family_with_children • de
10
Pros:

Tolles Design, freundliche Menschen, sehr leckeres Essen, wir waren begeistert von dem Hotel

2026-10-19 • via Nuitee
G
Graehame • couple • au
9
Luxury stay in Zermatt
Pros:

family run hotel and very friendly staff , fully renovated luxury bathroom
Is in a quieter section of Zermatt , with Free pickup from Zermatt railway station
Excellent breakfast with plenty of fresh food and gluten free options , Lidia made very good coffee for us
Had dinner every night and food was excellent , didnt charge for tap water and had gluten free bread
Even though we had been to Zermatt multiple times over decades , Katrin at front desk was able to give us up to date recommendations for our daily walks

Cons:

Not directly related to hotel , but whole of Zermatt is a construction site at the moment , we counted 15 cranes , and there is noise from demoltion and helicopters deliverying materials , Did not affect us much as we were out for most of day , but not good if you were going to stay mainly at hotel

2026-10-15 • via Nuitee
D
Debra • couple • au
10
Europe Hotel & Spa exceeded our expectations
Pros:

Amazing view of the Matterhorn from our room. Generous size room. Perfectly clean. Staff were friendly and helpful, they even picked us up from the station when we arrived late.

Cons:

Everything was great

2026-10-15 • via Nuitee
L
Leslie • couple • us
10
A perfect stay in a wonderful hotel.
Pros:

One of the most well thought out hotels we’ve ever stayed in. So much attention to detail in the design and layout of the room, including an amazing view of the Matterhorn from the bed. The staff were friendly, and the facilities were clean and comfortable. The breakfast was delicious and extensive. The fruit and vegetables were delicious and the options felt endless. Having an electric teakettle in the room was lovely.

2026-10-13 • via Nuitee
D
Dianne • couple • au
10
A fabulous stay at the most beautiful boutique hotel. The views of the Matterhorn from our room were just incredible. Th
Pros:

The hotel is devine. The location is fabulous and the rooms, views and staff are exceptional.

Cons:

Nothing, everything was perfect.

2026-10-09 • via Nuitee
V
Vinay • couple • in
9
Pros:

Nice Cozy clean and good staff

2026-10-09 • via Nuitee
X
Xander • family_with_children • es
9
Pros:

Great place

2026-09-19 • via Nuitee
B
bob • couple • us
10
Z best experience in Zermatt !!
Pros:

All aspects were great. Location. Staff Food. Loved the shuttle service from train station

Cons:

No negative aspects

2026-09-19 • via Nuitee
T
Thomas and Connie • couple • us
10
We had a wonderful three nights!
Pros:

It was in a quieter area of town, the breakfast was wonderful, the staff were friendly, and the hotel had a sitting area, library, and beautiful flowers in the windows!

Cons:

The construction in the back, but we were exploring much of the day, so we weren’t bothered by it.

2026-09-17 • via Nuitee
Y
Yu • couple • jp
10
ナイスマッターホルンビュー！
Pros:

すごく綺麗でした。
朝食もテンションがあがる良い料理と雰囲気です。

Cons:

ティッシュがなかったところくらいです。

2026-09-17 • via Nuitee
K
Kumpei • couple • jp
10
definitely come back again
Pros:

all

Cons:

nothing at all

2026-09-15 • via Nuitee
S
Sandrine • family_with_children • ch
9
Très agréable!
Pros:

L’emplacement et les
Chambres sont bien conçues. Le petit déjeuner excellent

Cons:

Le personnel est en général très avenant et serviable, mais celui du petit déjeuner est stressé. Un employé n’était pas très sympathique. Dommage car c’est la seule fausse note.

2026-09-14 • via Nuitee
K
Keiji • couple • jp
9
また泊まりたい
Pros:

夕食付きで泊まりましたが、4日間違うメニューでどれも美味しかった。朝食もパン、ハム、果物、ジュース全て種類豊富で楽しめました。

Cons:

無し

2026-09-14 • via Nuitee
Y
Yuh-Jong • couple • us
10
2026-09-14 • via Nuitee
A
Alison • solo_traveller • gb
10
Best views of Matterhorn
Pros:

Matterhorn view room was exceptional, food and comfort of the room made our stay wonderful

Cons:

Nothing at all.

2026-09-11 • via Nuitee
S
SITI ROBIAH • couple • my
10
Perfect stay at Europe Hotel!
Pros:

Everything!!!

Cons:

Not suitable for people with mobility impairment.

2026-09-08 • via Nuitee
C
Cyprian • couple • cz
10
2026-09-06 • via Nuitee
M
MASAYUKI • solo_traveller • jp
9
毎年来ているけどこういう年があってもいいはず！！
Pros:

朝食も夕食もとてもおいしかった。
多少高くてもマッターホルンビューが絶対いい！
宿の人の対応はいつも親切で感じがいい。
バスタブがあるので入浴剤が役に立った。
奇跡的にすべて晴れていたので大満足だった。

Cons:

もう少し安かったらなー(笑)

2026-09-03 • via Nuitee
F
Federico • couple • br
9
Recomendable a pocos pasos del centro
Pros:

Excelentes instalaciones. Desayuno completisimo

Cons:

Todo ok

2026-08-28 • via Nuitee