Homewood Suites Charlotte Ayrsley

Just disappointed that Hilton would allow guests to continue to reserve rooms when there are substantial issues that fall well below what I would consider Hilton’s standards. First the positive: staff was friendly and management responded after I sent my concerns to Hilton. Negatives: musty smell in room and hallway, hair(s) in the shower, only two towels, stain on couch, incorrect linen on the bed, no hairdryer, microwave was dirty, privacy curtains would not fully close…. Appears that room was not thoroughly cleaned in between guests? I fault myself for not reading more reviews before booking ….. Management noted that they are scheduled for a full renovation in December 2026. Hilton should close this location until renovation is completed …

-5/10 experience. Traveled as a family with one child. For reference I’ve stayed 25 nights with Hilton so far this year so I’m not just a disgruntled traveler with an unreal expectation.
We moved to FOUR different rooms…
Room 1 - Filthy ripped up couch (see photo)
Room 2 - Bedroom carpet was flooded with a leaking AC
Room 3 - Broken fridge
Room 4 - no linens, pillows, and housekeeping didn’t replace towels. We had to go downstairs 4 different times to get settled in.
Damien and McKayla did their very best and were very apologetic. They explained they are due for a remodel Dec 2026. In spite of the embarrassing amount of issues, the hotel made ZERO good faith effort to reimburse any points, or make up for the experience.

Lastly, there are about three or so Hilton properties that share a parking lot. There are people lingering in the parking lot in the evenings, smoking marijuana, which there’s nothing wrong with, but it’s just a situational observation that needs to be considered when you’re traveling with children.

The people were nice

I am extremely disappointed with my experiences at Homewood Suites Charlotte/Ayrsley. I have stayed at this hotel multiple times because of the location, but every stay has come with a different problem.
During one of my previous stays, I had to wait over an hour after the 3:00 PM check-in time because my room still wasn't cleaned. Other past issues included an overflowing dishwasher and power not working on one side of the room.
My current stay has been the worst. The shower doesn't work properly, the bedroom door won't even shut, leaving us with no privacy, the couch is dirty and has holes, there were dirty dishes left in the room, no linens for the pullout sofa, and what appeared to be a shower curtain used on the bed instead of proper bedding. We also found multiple roaches throughout the room.
When we checked in, there was no body wash, shampoo, or conditioner. The front desk said they had run out and only offered bar soap. I requested 5 towels and 5 washcloths for my family but only received 2 towels.
My family has severe allergies and asthma, and I have a 10-month-old daughter with special needs whose immune system is already compromised. Cleanliness and a safe environment are critical for us, and this hotel has failed to provide either.
After reporting all of these issues, I asked to be moved or upgraded to another room. My request was denied, and I was only offered Hilton Honors points. After staying here multiple times and repeatedly experiencing maintenance, housekeeping, and cleanliness problems, points are simply not an acceptable resolution.
I gave this hotel chance after chance, but the repeated maintenance failures, delayed check-ins, poor housekeeping, pest problems, and lack of concern for guest safety and comfort have made this my last stay. I cannot recommend this property to anyone, especially families traveling with young children or anyone with health concerns.

Gute Lage

I honestly cant complain about anything! I stayed 7/4/26 and the staff was great . I made sure to get the names of the two employees that I was in correspondence with. TIA AND MIA lol and they aren't twins. However, both ladies were very pleasant and went beyond to try accommodate. I will be visiting again . Thanks

Śniadanie lepsze od typowego amerykańskiego śniadania, ale super, bo nie na papierowych talerzach i plastikowych sztućcach :). Super obsługa w recepcji, bardzo pomocna i pogodna

The hotel was outdated and definitely not worth the price. The room had a weird dated smell the entire stay, the AC units were old and looked like they were from the 1980s, the bathroom door wouldn’t lock, and the chairs were stained and disgusting (attached photo). Breakfast was good and honestly the only saving grace of the stay. We stayed when the hotel wasn’t even full, and parking was already limited — the small lot is shared by three hotels, so I can only imagine how bad it gets at full capacity. I would not recommend this place at all.

The location,nice rooms

My favorite part about the Homewood Suites is the staff. Ami and David at the front desk greeted me with such a warm welcome that immediately made me feel comfortable there. The rooms are clean and the staff did a great job of making sure the trash was taken out everyday and always had clean towels and small amenities stocked.