Bumi Surabaya City Resort

Hotels
8.7 (1707 reviews)
Jl. Jend. Basuki Rakhmat, 106-128 , Surabaya , ID
+62 31 5311234

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
Garden
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Beautiful and clean hotel
Great breakfast options
Cons:
Cleanliness issues in bathrooms
Need for facility upgrades

Categories

Cleanliness
7.84
Some concerns about cleanliness, especially in bathrooms and common areas.
Service
9.31
Incredibly friendly staff were highlighted throughout the reviews.
Location
8.85
Convenient location near Tunjungan Plaza and accessible amenities.
Room Quality
8.3
Spacious rooms but with some mention of outdated decor.
Amenities
8.83
Decent amenities including a nice pool and breakfast options.
Value for Money
9.29
Great value for a five-star hotel, especially for longer stays.
Food and Beverage
8.34
Breakfast praised for variety, though some issues noted with quality.
Overall Experience
8.81
Generally positive stay with friendly service and good facilities.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 19:09

Property Description

Elegant Getaway with Premium Amenities

Outdoor Swimming Pool and Free WiFi
Hotel Bumi Surabaya provides a luxurious escape with an inviting outdoor swimming pool, perfect for relaxation. Stay connected with complimentary high-speed WiFi available throughout the property, ensuring you are always connected during your stay.

Variety of Dining Options
Indulge in a culinary journey at Hotel Bumi Surabaya with a selection of on-site restaurants. From Indonesian and Chinese delicacies at Arumanis Restaurant to Japanese specialties at Kizahashi Restaurant, there's something to satisfy every palate. Don't forget to explore the Mediterranean flavors at Cascade Restaurant or savor authentic Indonesian cuisine at Siti Inggil Restaurant.

Convenient Location and Comfortable Accommodations
Located just minutes away from Tunjungan Plaza Shopping Mall, this hotel offers easy access to popular attractions like Bambu Runcing Monument and Joko Dolog Statue. Retreat to air-conditioned rooms featuring plush amenities such as a personal safe, en suite bathroom with hot/cold shower, and cozy seating area.

Book your stay at Hotel Bumi Surabaya now for an unforgettable experience!

Important information:

Please note that the name on the credit card used to make reservations must be the same with the guests name. The hotel's staff will also ask guests to present the credit card used to make the booking.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Location

Guest Reviews

8.7
Based on 1707 reviews
Cleanliness: 7.84
Service: 9.31
Location: 8.85
Room Quality: 8.3
Amenities: 8.83
Value for Money: 9.29
Food and Beverage: 8.34
Overall Experience: 8.81
J
Juraj • solo_traveller • sk
8
2026-10-29 • via Nuitee
D
Dewi • extended_group • nl
6
Zou hier niet voor een 2x heengaan
Pros:

Aardig personeel en het ontbijtbuffet was echt geweldig!

Cons:

Airco werkt niet goed, badkamer is klaar voor renovatie en de kamer voelde vochtig aan alsof alles beetje klam was.

2026-10-28 • via Nuitee
C
Cameron • solo_traveller • au
10
2026-10-27 • via Nuitee
C
Catherine Cale • solo_traveller • ph
9
Great value for the money!
Pros:

I like the ambiance. It's clean and green. Breakfast is good, and paid luch is very good, with lots of choices. The staff are friendly.

Cons:

I lost my watch in my room.

2026-10-27 • via Nuitee
M
M • family_with_children • nl
9
2026-10-27 • via Nuitee
M
Michael • solo_traveller • fr
10
Incontournable
Pros:

Tout

Cons:

Rien

2026-10-26 • via Nuitee
M
Michael • solo_traveller • fr
10
Superbe
Pros:

J’y ai séjourné plusieurs fois et le service y est toujours excellent. L’endroit est superbe. L’emplacement est central il y a de beaux espace verts des bassins des piscines une salle de sport. L’accueil est excellent et le restaurant est excellent. Il y en a pour tous les goûts.

2026-10-26 • via Nuitee
S
Steffen Wolf-Holger • couple • de
9
Hotel mit schönem Garten und Service auf 5-Sterne-Niveau
Pros:

Das Hotel atmet die Atmosphäre einer glanzvollen Vergangenheit eines 5-Sterne-Hotels.
Das Personal war sehr aufmerksam und freundlich, der Garten und der Lobbybereich sehr schön.
Das Frühstück ist ein riesiges Buffet mit Ständen im schicken Restaurant und im Garten.

Cons:

Im Poolbereich (schlecht gepflegte Gartenanlage) und in den Zimmern (löchrige Gardinen, dreckige Ecken, gammeliges Plastikklo) merkt man, dass die glanzvollen Zeiten allmählich vorbei sind. Trotz allem würde ich aufgrund des niedrigen Preises, der eleganten Möbel, dem schönen Restaurant, dem Lobbybereich und dem wirklich tollen Personal das Hotel wieder buchen. Es ist ein Hotel mit einer Seele.

2026-10-23 • via Nuitee
H
Heath • solo_traveller • au
8
Always a pleasant stay at this hotel. It's showing its age somewhat but gracefully I would say!
Pros:

Always a treat for breakfast in the outdoor Arumanis.

Cons:

Taxi rank did not appear to hold any taxis so I had to hail from the street.

2026-10-21 • via Nuitee
J
Jonas • couple • nl
8
Pros:

Looked very nice, and we had an amazing view over surabaja in our hotel room. We did only stay a few hours because of a flight we had to catch, therefore we did not experienced all facilities

2026-10-21 • via Nuitee
A
Angela • family_with_children • us
10
2026-10-21 • via Nuitee
P
Petermax • family_with_children • nl
9
Pros:

De personeel

Cons:

Niks

2026-10-20 • via Nuitee
A
Annett • family_with_children • de
9
2026-10-14 • via Nuitee
J
Josephine Pricila • couple • jp
3
they are stingy in everything. cannot ask for plates more than 2 if staying only in 1 room. we cant even ask for MORE t
Pros:

the location

Cons:

very low hospitality

2026-10-13 • via Nuitee
P
Paul • solo_traveller • au
8
2026-10-11 • via Nuitee
M
Monique • family_with_children • nl
3
Pros:

De ligging is goed.

Cons:

Het ontbijt was verschrikkelijk slecht en het zwembad was ook beroerd.

2026-10-09 • via Nuitee
J
Justine • couple • ca
10
It was great, the staff was amazing.
Pros:

Beautiful clean property

2026-10-08 • via Nuitee
M
Marco • couple • it
8
Pros:

La struttura è da 10, la camera è spaziosa e pulita (peccato per la moquette). Dovevamo partire alle 5 e ci hanno fatto trovare un box colazione

Cons:

Abbiamo avuto vari problemi dopo la prenotazione, con messaggi spam che arrivavano su whatsapp chiedendo di fare pagamenti per confermare. Credo sia un problema sia di Booking ma anche dell’hotel perché avevano le date dell’alloggio e i miei contatti

2026-10-08 • via Nuitee
D
Damayanti • extended_group • jp
10
Pros:

I love it so much! The staff are really nice. I want to stay here again 🥰

2026-09-19 • via Nuitee
J
Jurgen • couple • nl
9
2026-09-19 • via Nuitee