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Facilities
Property facilities
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Health or beauty spa nearby
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Free beach shuttle
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Offsite parking discounted rates available
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Clubhouse
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Electric bicycle charging station
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Fitness facilities (surcharge)
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Non-smoking rooms
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Air conditioning
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Restaurant
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Family rooms
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BBQ facilities
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Lift / Elevator
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Safety deposit box
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Fax/photocopying
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Soundproof rooms
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Sauna
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Packed lunches
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Table tennis
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Ski storage
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Karaoke
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Non-smoking throughout
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Kids' outdoor play equipment
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Outdoor furniture
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Coffee Shop on site
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Pet bowls
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Staff adhere to local safety protocols
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Cleaning standards that are effective against Coronavirus
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Smoke alarms
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Property cleaned by professional cleaning companies
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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24-hour security
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Security alarm
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Key card access
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ATM/banking
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Shopping on site
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Ski storage
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Television in common areas
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Billiards or pool table
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Free wired internet
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Golfing on site
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Playground on site
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Ski equipment rentals on site
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Ski lessons on site
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Self parking (surcharge)
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Water park access (surcharge)
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Free beach shuttle
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Offsite parking discounted rates available
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Fitness facilities (surcharge)
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Internet access
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Clubhouse
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Private picnics
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Wine release events
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Reception hall
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Japanese garden
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Snow sports gear
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Electric bicycle charging station
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Accessible shuttle
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No accessible shuttle
Review Highlights
Categories
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Property Description
Luxurious Accommodation
Phoenix Hotel Pyeongchang, a 4-star hotel nestled in the heart of Pyeongchang, offers a serene escape with a garden, non-smoking rooms, and free WiFi. The hotel's restaurant serves delectable cuisine, perfect after a day of adventure.
Family-Friendly Amenities
Families will delight in the children's playground and the proximity to Phoenix Country Club. For a fun-filled vacation, ski equipment hire is available, and Pyeongchang Olympic Plaza is just a short distance away.
Convenient Facilities
With a business centre, shuttle service, and ski pass sales point, Phoenix Hotel Pyeongchang ensures a seamless stay for both leisure and business travelers. Some rooms even feature a kitchenette for added convenience.
Ready to experience the perfect blend of comfort and luxury? Book your stay at Phoenix Hotel Pyeongchang now!
Property Policies
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Internet
WiFi is available in public areas and is free of charge.
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Pets
Pets are not allowed.
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Parking
Free private parking is possible on site (reservation is needed).
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Location
Guest Reviews
It is located right in front of the ski field, so it is very convenient to access the slopes..
Unfortunately, the evening buffet option is no longer available, which was disappointing. Another disappointing aspect is that the hotel does not provide daily cleaning service; guests need to request this.
Clean, ski in ski out
Lage direkt am Skipark
Great view of the slopes so we stayed here again because we loved it end of 2024 but it’s not the same. No restaurant or service or atmosphere downstairs any more - zero apres ski!
Room was poorly cleaned - no sugar, shower gel, spoon replaced after room cleaning (only every 3rd day anyway) and mugs / glasses not washed up. Had to clean room ourselves! Very disappointing when paying top dollar for a room!
As above.
Outdoor valet provided is great. Room is spacious. Next to Ski house and ski school.
Facilities are not updated. F and B is limited. Humidity is insufficient in room especially in winter period. No airport transfer or shuttle service provided. Breakfast buffet everyday is the same variety.
Spectacular view of the ski mountains from the mountain view suite room. Spacious suite room and toilet/shower area. Good breakfast and a good variety.
The safety chain on our room's door was broken upon our arrival. Although we immediately reported this issue to the housekeeping staff, it remained unfixed for the duration of our 5-day stay, compromising our sense of security.
The hotel has adopted a sustainability initiative where room cleaning is scheduled every three days. However, the policy for towel replacement was unclear. We had to personally request fresh towels from housekeeping staff, as they were not proactively changed.
숙소는 작은 스위트룸이였는데
방안에 욕조와 샤워가 있고 거실이 따로 있어서
너무 편했어요~
결혼기념일 여행으로 갔는데
전반적으로 다 괜찮은 편이고
다만 욕실 청소는 조금 더 깨끗했으면 합니다
시설과 청결, 실내 온도 조절, 프론트의 친절함 모두 만족스러웠음
조식 입장시 식권 접수 직원의 웃음기없고 지시조의 응대 태도가 다소 불쾌하였음.
تعامل الطاقم.اتساع الغرفة. الاطلالة الجميلة. الأثاث الجديد. المنطقة تحيط بها العديد من المطاعم و الكافيهات و الأنشطة الترفيهية
إغلاق المكيفات في الساعه ١١ ليلا ( لم أعرف السبب ) . الوسائد خفيفة للغاية
깔끔하고, 조식도 맛있는 곳
It's clean and the breakfast is great. It seems like it would be good to extend the face-to-face check-in.
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