Sanctuary Hotel New York

Location

the staff were awesome

Friendly and helpful staff. Quick service.

Great location just off Times Square. Room was simple - deluxe king, had everything we needed for sleeping and showering before exploring the city. Breakfast included, however was the same each day - we wasn’t too bothered but some variety would have been nice!

The location was perfect! (Except for driving into the city- ugh.) Everything was within walking distance. We had an interior room, so it was unexpectedly quiet.

Accommodating upon arrival. Close to everything. Bed was comfortable. Shower was great. Bellman were outstanding. Food and drink options good.

It is confortable, cute and nice.

This place is truly a hidden gem, it's beautiful cozy, and clean. The Haven rooftop dining is top-notch. Everything about my stay was excellent.

The ambiance, location, the time will spent, comfortable

We booked this hotel for a large group trip to celebrate a friend’s birthday, and unfortunately, the experience was far from what the name “Sanctuary” suggests.
The stress started at check-in. The rooms were not ready at 3:00 PM, and after waiting, the front desk offered bar credit for the inconvenience.
When we tried to use that credit later, it suddenly became a problem. It was met with resistance and a very unfriendly attitude, as if we were asking for something unreasonable instead of what had been promised.
Mornings were another issue. Housekeeping begins loudly around 7:00 AM, banging doors repeatedly. Because the hallways are small, they don’t use carts from room to room, but every time they go back to the supply room, the door slams so hard it’s impossible to sleep past 7 AM. For a hotel that calls itself “Sanctuary,” there is very little peace or quiet.
Breakfast is $25 per person and absolutely not worth it. Very limited options for that price. On top of that, there is a $50 destination fee. Still, only $25 per day can actually be used, and that’s only if the restaurants are open.
Which brings me to the biggest issue: during a massive NYC blizzard, all four of the hotel’s restaurants closed. We are tourists from Florida with no car and canceled flights.
We literally could not leave safely. A hotel of that size should make basic accommodations for stranded guests during a weather emergency. Instead, it felt like, “Figure it out yourselves.” With restaurants closed and mini refrigerators in the rooms being extremely small, stocking up wasn’t even realistic.
When our flights were canceled, we tried to extend our stay. We were told that only two of our rooms could be extended, and we were jokingly told we should “cuddle.” That was incredibly inappropriate given the situation. When it came time to finalize the extension, the front desk had only one employee dealing with a long line of stressed guests. She was overwhelmed, nearly yelling, and asking people to step away from the desk. It was chaotic.
Because the restaurants were closed, we could use the $25 daily destination credit only once during the five-day stay. Again, no flexibility, no accommodation.
The final frustration: I accidentally left my Earbuds in the room. The location shows they are still there, charged, and another device keeps pinging the signal. I called at least eight times after realizing it at the airport. The response was simply that nothing was found, and they are not responsible for lost items. While I understand hotels are not liable for forgotten belongings, the complete lack of effort or concern was disappointing.
To be fair:
The rooms were clean.
The bed was comfortable.
The location is great
The rooftop staff, food, and drinks were excellent.
The porters were super nice and helpful
Unfortunately, the overall experience, especially the handling of basic guest care during a weather emergency.... overshadowed the positives. For a group trip and a special occasion, this hotel added stress instead of comfort.

I have stay here before and will say its a great vibe. The roof top bar was wondrful and George at the roof top was so nice. The door man was so personable and helpful. He went out of his way to help us.

Proximité avec Times square
Déco très chouette
Personnel très sympathique et disponible

We came to NYC for my daughter’s 9th birthday. Leni, Asmaa, and Derreck made her experience unforgettable by leaving a slice of chocolate cake in the room when we got back. She was over the moon and so were we. The location was convenient, the room was clean, and we had a great night’s sleep. We would definitely stay here again.

Loved the room. And the facilities like the rooftop and restaurant

Thank you so much for making the visit so enjoyable . Especially thank you to Leni and Jaydee. You guys are the best! Cutest hotel. Location is awesome next to everything. The bed was so comfortable and restaurants in the hotel were amazing!!

I had a fantastic stay at the Sanctuary Hotel in NYC and cannot recommend it enough. The staff truly makes this place special, always warm, smiling, and genuinely eager to help. They went out of their way to accommodate my needs, whether it was arranging a late checkout or helping me switch rooms while balancing both business and personal travel.

A special thank you to Asman and Derek, who consistently greeted me with a smile and were always ready to assist with anything I needed. Their professionalism, positive attitude, and attention to detail made a real difference and made me feel truly welcome.

This hotel definitely gets it right! Well done.

Great location while attending a seminar in the city. Great experience. Easy check in/out. Great vibe. Terrific rooftop meal. Very clean. Comfy beds/pillows. Very pleased overall. Will be back