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Facilities
Property facilities
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Meeting rooms
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Fitness facilities
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Health or beauty spa nearby
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Newspapers in lobby (surcharge)
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Health club
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Free WiFi
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24-hour front desk
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Garden
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Luggage storage
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Concierge service
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Wheelchair accessible
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Elevator
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Fitness facilities
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ATM/banking
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Gift shops or newsstand
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Shopping on site
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Breakfast available (surcharge)
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Health club
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Multilingual staff
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Porter/bellhop
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Meeting rooms
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Smoke-free property
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Wedding services
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Tours/ticket assistance
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Free wired internet
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Assistive listening devices available
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Braille or raised signage
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Free area shuttle
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Newspapers in lobby (surcharge)
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Ballroom
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Banquet hall
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Reception hall
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Covered parking
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Secured parking
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Health or beauty spa nearby
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Wheelchair-accessible public washroom
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Wheelchair-accessible spa
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Wheelchair-accessible fitness center
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Visual alarms in hallways
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Stair-free path to entrance
Review Highlights
Categories
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Property Description
Experience the pinnacle of luxury at The Towers at Lotte New York Palace, where elegance meets convenience in the heart of Manhattan.
Indulgent Wellness Services
Pamper yourself with our onsite spa offering luxurious massages, body treatments, and rejuvenating facials designed to melt your stress away.
Gourmet Dining Options
Savor delectable meals at Pomme Palais, our exquisite restaurant, or grab a quick bite at our cozy coffee shop. Enjoy room service during limited hours and unwind at the bar/lounge with your favorite cocktail.
Unmatched Comfort & Connectivity
Relax in our elegantly appointed rooms featuring pillowtop beds, down comforters, Egyptian cotton sheets, and state-of-the-art entertainment with 42-inch plasma TVs. Stay connected with complimentary wired and wireless internet access throughout your stay.
Book your stay today and indulge in the ultimate New York experience!
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- Contactless check-in and contactless check-out are available.
Property Policies
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Pets
Service animals are exempt from fees/restrictions
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Check-in & Check-out
Contactless check-out is available
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Pets
Pet max weight (per pet) in kg is 11
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Pets
Pets allowed
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General
Professional property host/manager
Property policies
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Pets
Service animals are exempt from fees/restrictions
-
Check-in & Check-out
Contactless check-out is available
-
Pets
Pet max weight (per pet) in kg is 11
-
Pets
Pets allowed
-
General
Professional property host/manager
-
Check-in & Check-out
Contactless check-in is available
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Pets
Pet max weight (per pet) in lb is 25
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Children and extra beds
No cribs (infant beds) available
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Pets
Only dogs are allowed
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Pets
Service animals are allowed
Location
Guest Reviews
Loved our stay
Nice hotel great location
Nice hotel!
Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
Just wow
We loved our stay!
Location
This hotel is classic NYC and is top tier in service and quality!
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park.
For a 5 star hotel, the room showed quite of bit of wear and tear.
Had a wonderful time. Would highly recommend
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Great staff
This is always a GREAT place for Christmas time. Best service, location and accommodations.
Such beautiful decor and views, generous room size and friendly professional service
Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do
it was a very nice and large room with excellent service and location was fantastic.
Not exactly a 5 star experience. Location good. Views very good
This property is very unique.
Beautiful historic place.
Wonderful Hotel and the staff were all amazingly helpful and kind.
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