Facilities

Fitness facilities
Free WiFi
24-hour front desk
Terrace
Sauna
Wheelchair accessible
Elevator
Fitness facilities
Free airport transportation
ATM/banking
See all facilities

Review Highlights

Pros:
Pool was the only thing that was ok
Cons:
Dirty and stained bathrooms
Foul damp stench in rooms
Poor service accountability

Categories

Cleanliness
3
Guests consistently mentioned cleanliness issues with dirty and stained bathrooms, foul stench in rooms, and stinky hallway.
Service
2
Poor service noted with staff holding guests accountable for mistakes, sauna issues, and unhelpful attitude during check-out.
Location
5
Location feedback not provided in the reviews.
Room Quality
2
Rooms described with foul damp stench, broken items, and overall dissatisfaction.
Amenities
5
Amenities feedback not provided in the reviews.
Value for Money
2
Guests expressed dissatisfaction with service quality and accountability issues affecting the overall value for money.
Food and Beverage
5
Food and Beverage feedback not provided in the reviews.
Overall Experience
3
Overall experience marred by cleanliness issues, poor service, and dissatisfaction with room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-08-28 13:33

Property Description

Discover the perfect retreat at Ratana Apart Hotel at Chalong, where comfort meets convenience.

Recreational Amenities
Dive into relaxation with our outdoor pool, or unwind in the sauna. Stay active in our state-of-the-art fitness center, ensuring every moment of your stay is invigorating.

Comfortable Accommodations
Enjoy our air-conditioned rooms featuring private balconies, refrigerators, and LCD televisions. With complimentary Wi-Fi and rainfall showerheads, everything you need is at your fingertips for a restful stay.

Convenient Location
Strategically positioned near Chalong Bay and beautiful beaches, adventure is just moments away. Explore local attractions or indulge in a culinary experience at our on-site restaurant.

Don’t miss out on a memorable stay; book your room at Ratana Apart Hotel at Chalong today!

Important information:

  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • Contactless check-out is available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: HKT

Property Policies

  • Pets

    Pets not allowed

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

7.6
Based on 50 reviews
Cleanliness: 3
Service: 2
Location: 5
Room Quality: 2
Amenities: 5
Value for Money: 2
Food and Beverage: 5
Overall Experience: 3
T
Teo family
2
Pros:

Ultimate you get what you pay for but here are some key points contributing to a bad experience.

- Bathrooms are dirty and stained
- Room stink, there is foul damp stench in our room as we arrived
- Sauna is always switched off, you have to ask to turn it on and they will put it on a 1.5hr timer. The sauna is also not sealed to maximum temp after one hour was 50C.... absolute bust
- Lastly as we checked out the staff checked our room and found a can opener with a broken handle so they insisted on keeping part of the bond, I can assure you that it was broken when we arrived but they would not budge, they showed me a photo of it not broken dated 2 weeks before we arrive. I pointed out that it was an old photo but they wouldn't have any of it. I dont care about the money it was only 200 Baht, its a matter of principle, its there mistake and they are holding us accountable. Easily the worst place we stayed on our entire trip. Pool was the only thing that was ok.
- The hallway stinks of weed

2025-03-01 via Nuitee
M
MAY KEE family
6
Pros:

The beds are comfy but old. Looks dated. Walking distance to the nearby eateries and massage parlors are great. No breakfast provided. Turn into the hotel need to make a long U turn along the busy main road which was pretty jam at peak hours.

2025-02-10 via Nuitee
A
Astare friends
6
Pros:

Not a bad stay. In a very busy location hard access during any traffic times. No breakfast included and not a very comfortable bed.

But beautiful and very helpful staff & lovely house keeping!

2025-01-31 via Nuitee
N
Neil
6
Good clean Hotel
Pros:

Nice hotel with small but nice pool area rooms we're good with plenty of storage and kept clean shame restaurant and bar wasn't open.
Area not the best as no beach nearby but short walk to pier bars and restaurants and cab's to many beaches cheap and about 20 minutes

2025-01-08 via Nuitee
V
Vanessa friends
8
Pros:

Nice enough place, was a bit on the expensive side for what it was but the staff were really lovely and the pool was nice. Chalong pier is a 15 min walk away.

2025-01-05 via Nuitee
J
Jie
10
潜水旅行首选
Pros:

作为潜水旅行,这里离码头很近,不用担心一直堵车,可以直接走到查龙码头,非常方便。酒店阳台另有洗衣槽和晾衣杆,方便装备冲洗晾晒,很贴心

2024-12-29 via Nuitee
K
Kristof partner
8
Pros:

Great hotel, pool and gym included with nice rooms. There was a separate gym for 100 Baht per day attached to the building so i used that instead. It is in close proximity to some really good cafes/restaurants but crossing the extremely busy street is a bit of a pain.

2024-12-05 via Nuitee
L
lertora family_with_children
10
Pros:

スタッフの対応もよく部屋もきれいだった!
プールもきれいでした!
水圧も問題なかったです!

2024-11-09 via Nuitee
D
Dejaun
8
Pros:

Good stay

2024-10-08 via Nuitee
S
Sherise family
8
Pros:

Lovely hotel with very spacious rooms and a lovely pool area

2024-08-27 via Nuitee
S
Sierra partner
10
Pros:

Loved this property for the price & a one night stay ! It is a bit older, but so clean & well taken care of. It’s a 10 min walk to the main streets with bars and restaurants. Would stay here again.

2024-03-10 via Nuitee
J
Jonathan family_with_children
4
Pros:

First of all Wifi is horrible. If you plan to stay here be advised

2024-03-08 via Nuitee
A
Angela
10
Good deal for a decent hotel
Pros:

Although the area is not necessarily the best, the hotel itself is quite nice and has everything you could need. The pool is clean and is a decent size with plenty of space to lounge. The rooms are definitely worth the price and the hotel seems to be a great deal overall! The beach is walkable but you cannot swim there. There are still some nice local places to eat along the water though. Bring cash. Most places do not take card.

2024-02-17 via Nuitee
R
Ricky
8
Enjoyed the stay.
Pros:

Beautiful place and had a very pleasant stay in the hotel itself. Staff were friendly and the bed was the comfiest bed I have seen in a hotel, possibly ever.

After staying here for a few days I found the location not good at all. Unless you have transport and use the hotel as a base, or are going to one of the retreats in the nearby area. However the traffic never stopped and the roads were hectic. Fortunately there was no noise in the room.

The facilities were really good, pool and gym, however the sauna didn't work during my stay. Not a huge deal with the temps in phuket, but worth mentioning.

2023-12-18 via Nuitee
J
Joachim
6
Pros:

Located on the noisy main street
building appears less nice as in pictures
rooms are clean
aircondition a bit too loud for sleeping

2023-12-14 via Nuitee
F
Filippa
8
Bra boende
Pros:

Fint, rent men ligger inte speciellt bra

2020-04-02 via Nuitee
ノンキー self
8
Pros:

建物の3Fの並びにプールがあって気軽に利用できて快適であった。
部屋のつくりも良く、一人で過ごすのにはちょうど良い広さだった。
レストランも風通しが良くて気持ちよかった。

2020-03-17 via Nuitee
V
Verified traveler partner
8
Pros:

La gentillesse du personnel , la femme de chambre passe le matin et l’après midi pour faire les chambres, la piscine ferme tard 22h
Si on a un moyen de transport tout est à 20min Max nous sommes au milieu de toute les villes de phuket

2020-02-19 via Nuitee
S
Sanna
8
Great hotel close to chalong circle
Pros:

Great hotel close to chalong circle. Very friendly and helpfull staff, got the biggest smiles in here. Peaceful and clean. Many restaurants nearby and lots to see, Big Buddha, Wat Chalong etc.. easy to go to different beaches, close to everything.

2019-03-22 via Nuitee
V
Verified traveler self
10
Pros:

In this hotel all is very nice but the price i think is very mutch

2019-02-04 via Nuitee