Ambassador Thermal Motel

Hotels
Independent
8.4 (154 reviews)
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040 , Rotorua , NZ

Facilities

Free WiFi
Luggage storage
Designated smoking area
Street parking
Wheelchair accessible
Outdoor furniture
Bicycle rentals nearby
Safe-deposit box at front desk
Free newspapers in lobby
Tours/ticket assistance
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Thermal pools
Cons:
Cleanliness issues
Room condition

Categories

Cleanliness
7.69
Some reviews mentioned the room was run down and the shower was dirty.
Service
9.16
Multiple reviews noted that the staff were friendly and helpful.
Location
9.2
Great location for access to the lake and city.
Room Quality
7.15
Rooms reported to be run down and needed updating.
Amenities
8.68
Thermal pools and good facilities, although room renovations are needed.
Value for Money
8.14
Affordably priced, reflecting its current condition.
Food and Beverage
8.59
Standard quality for this hotel tier.
Overall Experience
8.56
Pleasant stay overall with a few areas for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 01:22

Property Description

Welcome to Ambassador Thermal Motel, your gateway to relaxation and adventure in the heart of Rotorua!

Recreational Haven
Dive into our indoor pool or enjoy our rejuvenating amenities, including complimentary Wi-Fi and tour/ticket assistance to explore the local attractions.

Comfortable Accommodations
Choose from one of our 19 spacious guestrooms, each equipped with kitchens featuring refrigerators and stovetops, alongside essential conveniences like microwaves and electric kettles.

Prime Location
Nestled just moments away from iconic landmarks like Government Gardens and Eat Street, our motel offers seamless access to Rotorua's vibrant culture and natural beauty.

Don’t miss the chance to experience all that Ambassador Thermal Motel has to offer—book your stay today!

Important information:

Take advantage of recreation opportunities such as an indoor pool, or other amenities including complimentary wireless internet access and tour/ticket assistance.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ROT

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Accessibility

    No elevators

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.4
Based on 154 reviews
Cleanliness: 7.69
Service: 9.16
Location: 9.2
Room Quality: 7.15
Amenities: 8.68
Value for Money: 8.14
Food and Beverage: 8.59
Overall Experience: 8.56
J
Jennifer friends
8
Pros:

Didn’t use laundry. Kitchen well equiped

2025-10-10 via Nuitee
M
Mahesh family
10
Pros:

Friendly, helpful and courteous staff. Value for money.

2025-10-08 via Nuitee
M
marco
8
Pros:

Clean rooms and nice thermal pool

2025-10-03 via Nuitee
C
Calum
10
Pros:

Johns who checked me in, helped me with my laundry and gave lots of advice couldn't have been more helpful

2025-10-02 via Nuitee
G
Gay
8
Pros:

Motel could do with a refresh, but was clean and tidy enough with good facilities and service.

2025-09-21 via Nuitee
N
Ngaio
10
Pros:

Great location to lake, playground & wating facilities. Children loved their stay. Will definitely book yhere again.

2025-09-21 via Nuitee
K
Kevin partner
10
Pros:

Love the themal pools. The staff are friendly and helpful. Walking distance to eat street and the lake.

2025-09-05 via Nuitee
P
Pamela
8
Pleasant stay at the Ambassador
Pros:

The location was great for strolling along the lake front, as well as access to the city, being a few short blocks away. The hotel was perfect for our stay with comfortable beds, a kitchenette, heated floors in bathroom, unlimited hot water and a hotel thermal pool. The motel itself could do with a revamp, however its present condition was reflected in the very affordable price we paid for our stay.

2025-09-04 via Nuitee
J
Johanna
10
Pros:

Great large family accomodation, friendly, informative staff, would stay again if in the area. Close to water front and play ground for families with children.

2025-09-01 via Nuitee
D
David family
8
Pros:

Está cerca del lago 2 min a pie , cerca del centro 5min. Andando , el chico se recepción muy amable !!!

2025-08-23 via Nuitee
N
Nitya family
6
Pros:

The room was quite run down, shower was dirty. It needed a bit of work to update it. We were disappointed considering the price per night.
Otherwise the thermal pool was great!

2025-08-11 via Nuitee
J
Jordan
10
Pros:

The bed was really comfortable and the staff are friendly and easy going. Felt really at home.

2025-07-31 via Nuitee
K
Karina
2
Pros:

No like

2025-07-20 via Nuitee
A
Abby family
8
Pros:

Warm pool and lovely thermal pool. Rooms are big

2025-07-17 via Nuitee
S
Sifaga family
10
Pros:

Everything was perfect

2025-07-14 via Nuitee
R
Rebecca family
6
Pros:

Perfect location as you can walk to restaurants, the lake etc. Staff were friendly. The bathroom ceiling was covered in mould and the curtains ripped so if you’re wanting luxury, this is not the place to stay however you get what you pay for.

2025-07-11 via Nuitee
R
Ruth
10
Family stay
Pros:

Lovely clean room. Warm and comfortable. Great location, lovely view. Very friendly.

2025-07-06 via Nuitee
R
Robyn family
10
Pros:

Nice and comfortable, clean and warm, very polite and helpful staff. We will definitely be back

2025-07-05 via Nuitee
M
Mariam family
10
Pros:

Superb location , super fast internet and big rooms with lovely staff.

2025-07-04 via Nuitee
K
Kirsty family
8
Pros:

Great staff. Loved the view from the room.

2025-07-01 via Nuitee