Hotel Santander Plaza

Hotels
8.7 (538 reviews)
15 Calle 3 -52 Zona 10 , Guatemala , gt

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
Safety deposit box
Tour desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Dated facilities
Noise issues
Lacking amenities

Categories

Cleanliness
8.84
General consensus on cleanliness being positive, but some mentions of dated facilities.
Service
9.31
Staff was consistently mentioned as friendly and accommodating across multiple reviews.
Location
9.35
Frequent mentions of excellent location in a convenient area for amenities.
Room Quality
8.3
Mixed reviews with some mentions of dated rooms and noise issues.
Amenities
7.83
Some amenities are lacking such as a restaurant and gym as noted in several reviews.
Value for Money
8.29
Some reviews suggest the prices are high for the quality of the hotel.
Food and Beverage
8.84
Positive comments about breakfast quality and variety.
Overall Experience
8.81
Generally a positive experience with room for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:38

Property Description

Convenient Location
Hotel Santander Plaza is ideally situated just 2 km from the La Aurora Zoo and a short 10-minute drive from the Modern-Art Museum.

Modern Amenities
Enjoy complimentary Wi-Fi, a well-equipped gym, and a delicious complimentary breakfast during your stay. The rooms feature contemporary décor, a desk, safety box, cable TV, and more.

Dining Options
Indulge in a variety of international cuisines at the on-site restaurant bar, or opt for room service available from 6:30 to 21:00. Additionally, explore nearby dining establishments within walking distance.

Book now to experience the perfect blend of comfort and convenience at Hotel Santander Plaza!

Important information:

If you expect to arrive outside reception opening hours from 6:00 until 23:00, please inform Hotel Santander Plaza in advance.

Airport shuttle has an additional cost of US$ 15.00 airport shuttle per transfer

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 538 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.81
8
86771717ed42704a519de2d28977020e • couple • au
10
Best stay in safe area
Pros:

Look no further for a lovely safe stay, big rooms, bath tub & kitchenette & dining, table, cable tv kind staff, perfect safe & quiet location, strong wifi, easy access, very happy to return in the future for a good experience Reception (24hours) had good english & always helpful

2026-04-18 • via Nuitee
E
e01a7aff5e16732473af2f3744dc84c2 • solo_traveller • gt
10
2026-04-18 • via Nuitee
B
be94ccac20e772b3efee152e98d85028 • extended_group • sv
9
Pros:

Lo amplio y limpio de las habitaciones

2026-04-17 • via Nuitee
3
3e87cacca40a70437faab8a8c33ea501 • solo_traveller • gt
10
2026-04-17 • via Nuitee
1
138efdb9b93671a2e3e0b2b703afbc8d • solo_traveller • hn
9
Pros:

El personal muy amable, la ubicación.

2026-04-15 • via Nuitee
3
3f804a3c22db729f71be0d8280884950 • solo_traveller • tr
8
Pros:

Yarın güzeldi

Cons:

Bir miktar eskimiş, yenilenmesi ve modernize edilmesi gerekiyor

2026-04-15 • via Nuitee
P
Pasquale • extended_group • it
10
2026-04-11 • via Nuitee
J
jimebg • couple • cr
9
Me encantó
Pros:

Ubicación: Es una zona muy tranquila, hay centros comerciales cerca que se pueden visitar caminando, está cerca del aeropuerto, del zoológico, esta muy bien ubicado.
Desayuno: Delicioso y hay varias opciones para escoger, no es buffet es a la carta
Habitación: Limpia, espaciosa, bien equipada, todo funciono bien, la cama es cómoda, es como se muestra en las fotos

2026-04-07 • via Nuitee
A
Annie • couple • ca
9
2026-04-06 • via Nuitee
V
Vega • extended_group • cr
10
2026-04-06 • via Nuitee
E
Eduardo • extended_group • sv
10
2026-04-05 • via Nuitee
B
Bagatelas • couple • pa
7
2026-04-03 • via Nuitee
S
Sonia • couple • pr
8
2026-04-02 • via Nuitee
O
Olman • extended_group • cr
8
Pros:

Buena ubicación

2026-03-31 • via Nuitee
L
Liliamor3 • couple • pr
10
Pros:

Localización, amabilidad del staff, cuartos con cocina

2026-03-29 • via Nuitee
E
Eduarda • solo_traveller • br
9
2026-03-29 • via Nuitee
A
ariadna daniela • couple • cr
10
2026-03-27 • via Nuitee
G
Gerardo • solo_traveller • cr
10
Pros:

En realidad todo. La atención del personal es muy buena!

2026-03-26 • via Nuitee
L
Luz Delia • solo_traveller • pa
7
Viaje de trabajo
Pros:

Personal atento y amable. Con disposición de servicio. Buen desayuno, habitación cómoda.

Cons:

El restaurante no está disponible para cenar, solo desayuno.

2026-03-24 • via Nuitee
C
CHRISTIE • couple • do
10
2026-03-23 • via Nuitee