Hotel Santander Plaza

Hotels
8.7 (655 reviews)
15 Calle 3 -52 Zona 10 , Guatemala , GT
+502 2384 9300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Dated facilities
Noise issues
Lacking amenities

Categories

Cleanliness
8.84
General consensus on cleanliness being positive, but some mentions of dated facilities.
Service
9.31
Staff was consistently mentioned as friendly and accommodating across multiple reviews.
Location
9.35
Frequent mentions of excellent location in a convenient area for amenities.
Room Quality
8.3
Mixed reviews with some mentions of dated rooms and noise issues.
Amenities
7.83
Some amenities are lacking such as a restaurant and gym as noted in several reviews.
Value for Money
8.29
Some reviews suggest the prices are high for the quality of the hotel.
Food and Beverage
8.84
Positive comments about breakfast quality and variety.
Overall Experience
8.81
Generally a positive experience with room for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:38

Property Description

Convenient Location
Hotel Santander Plaza is ideally situated just 2 km from the La Aurora Zoo and a short 10-minute drive from the Modern-Art Museum.

Modern Amenities
Enjoy complimentary Wi-Fi, a well-equipped gym, and a delicious complimentary breakfast during your stay. The rooms feature contemporary décor, a desk, safety box, cable TV, and more.

Dining Options
Indulge in a variety of international cuisines at the on-site restaurant bar, or opt for room service available from 6:30 to 21:00. Additionally, explore nearby dining establishments within walking distance.

Book now to experience the perfect blend of comfort and convenience at Hotel Santander Plaza!

Important information:

If you expect to arrive outside reception opening hours from 6:00 until 23:00, please inform Hotel Santander Plaza in advance.

Airport shuttle has an additional cost of US$ 15.00 airport shuttle per transfer

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Guest Reviews

8.7
Based on 655 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.81
D
David • solo_traveller • cr
8
2026-09-16 • via Nuitee
O
Oscar • solo_traveller • pa
7
2026-09-15 • via Nuitee
L
Lucia Alejandra • solo_traveller • gt
10
Pros:

Me encantó el área para descaso tipo sala y la cocina equipada, útil para estancias prolongadas

2026-09-14 • via Nuitee
M
Mirna • couple • gt
10
Es una experiencia única cada vez que llego
Pros:

Es mi hotel favorito cuando debo viajar a Guatemala

2026-09-14 • via Nuitee
S
Sofía • solo_traveller • cr
10
2026-09-13 • via Nuitee
J
Jennifer • couple • hn
10
2026-09-10 • via Nuitee
L
LESLY KARYNA • family_with_children • gt
10
Bien agradecidos
Pros:

Buen desayuno lo disfrutamos

Cons:

No tengo ningún obsesión

2026-09-10 • via Nuitee
D
David Alejandro • solo_traveller • sv
9
Pros:

La situacion y la amplitud de habitaciones.

Cons:

Se oye el tráfico. Los hoteles y alojamientos en centroamérica ganarían mucho si tuviesen vidrios dobles con cámara de aire para amortiguar el ruido que llega por ventanas y ventanales.

2026-09-09 • via Nuitee
L
Livia • couple • br
8
Bem confortável!
Pros:

Confortável, com bom café da manhã!

Cons:

Edifício um pouco antigo, precisando de alguns reparos!

2026-09-09 • via Nuitee
N
Nicolas Santiago • solo_traveller • ec
1
PÉSIMA, RECOMIENDO ALQUILAR UN AIRBNB, MAS ECONÓMICO Y MÁS LINDO
Pros:

El hotel no cumplió con las expectativas, tenia malos olores y sobre todo la mayoría de su adecuación era sumamente antigua.

Cons:

El lugar, el control de limpieza, olores, mueblería, no atribuye al precio pagado cuando un airbnb cuesta 50% menos.

2026-09-07 • via Nuitee
B
Barboza • solo_traveller • cr
10
Pros:

Habitaciones

Cons:

No tengo comentarios

2026-09-07 • via Nuitee
D
Daniel de Wasseige • extended_group • co
9
Pros:

Tremenda relacion precio calidad. Muy buen hotel para los que buscan confort, amplitud y un buen precio, algo no tan sencillo de conseguir en esa zona

2026-09-07 • via Nuitee
M
Marco • solo_traveller • cr
8
2026-09-06 • via Nuitee
P
Paola • couple • gt
9
2026-09-06 • via Nuitee
J
Johnny.Tafur • couple • pe
8
Buena opción de alojamiento
Pros:

Comenzando por el personal, muy amables y solícitos a resolver cualquier duda. Buen desayuno, aunque no hay variedad, pero cumple con la alimentación básica de la mañana. La habitación grande y las camas muy cómodas.

Cons:

Nada q indicar.

2026-09-05 • via Nuitee
M
MASATOSHI • solo_traveller • jp
8
2026-09-03 • via Nuitee
J
Julio Caballero • solo_traveller • co
8
Buena ubicación en la Zona 10 de C de Guatemala
Pros:

Ubicación en la zona 10

Cons:

El servicio de internet era pesimo

2026-08-31 • via Nuitee
Y
Yadhira • couple • sv
10
Feliz
Pros:

la habitacion con su sala y pared de vidrio en encanto !!

Cons:

el parquo nada mas un tanto extrecho

2026-08-31 • via Nuitee
F
Frankz • solo_traveller • sv
10
Pros:

All

2026-08-28 • via Nuitee
S
Santiago • couple • do
8
2026-08-28 • via Nuitee