Hotel Santander Plaza

Hotels
8.7 (618 reviews)
15 Calle 3 -52 Zona 10 , Guatemala , gt

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Dated facilities
Noise issues
Lacking amenities

Categories

Cleanliness
8.84
General consensus on cleanliness being positive, but some mentions of dated facilities.
Service
9.31
Staff was consistently mentioned as friendly and accommodating across multiple reviews.
Location
9.35
Frequent mentions of excellent location in a convenient area for amenities.
Room Quality
8.3
Mixed reviews with some mentions of dated rooms and noise issues.
Amenities
7.83
Some amenities are lacking such as a restaurant and gym as noted in several reviews.
Value for Money
8.29
Some reviews suggest the prices are high for the quality of the hotel.
Food and Beverage
8.84
Positive comments about breakfast quality and variety.
Overall Experience
8.81
Generally a positive experience with room for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:38

Property Description

Convenient Location
Hotel Santander Plaza is ideally situated just 2 km from the La Aurora Zoo and a short 10-minute drive from the Modern-Art Museum.

Modern Amenities
Enjoy complimentary Wi-Fi, a well-equipped gym, and a delicious complimentary breakfast during your stay. The rooms feature contemporary décor, a desk, safety box, cable TV, and more.

Dining Options
Indulge in a variety of international cuisines at the on-site restaurant bar, or opt for room service available from 6:30 to 21:00. Additionally, explore nearby dining establishments within walking distance.

Book now to experience the perfect blend of comfort and convenience at Hotel Santander Plaza!

Important information:

If you expect to arrive outside reception opening hours from 6:00 until 23:00, please inform Hotel Santander Plaza in advance.

Airport shuttle has an additional cost of US$ 15.00 airport shuttle per transfer

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: GUA

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for US$5 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.7
Based on 618 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.81
A
Alison • family_with_children • pa
5
Hotel muy céntrico y limpio, lástima que cobren más de lo que figura en tu reserva de Booking.
Pros:

Estaba cerca del Mall Oakland y a tan solo 15 minutos del aeropuerto, las habitaciones eran cómodas.

Cons:

Al momento de hacer el pago, el monto que me cobraron era superior al que figuraba en Booking. Lo cual no me gustó porque yo había ido con un presupuesto en mente. Cuando pregunté porque me iban a cobrar más de lo que estaba en mi reserva de Booking, me informaron que debido a el cambio que ellos utilizan en el alojamiento, lo cual me pareció un abuso porque en Booking el monto siempre se actualiza al cambio del lugar, pero el cambio de ellos era más. Creo que lo ideal es que el huésped pague exactamente la cantidad que figura en su reserva de Booking, para mí esa acción fue como estafar. Pero la chica en recepción fue amable, no fue responsabilidad de ella, si no del Hotel.

2026-06-27 • via Nuitee
B
Bejarano Tortós • solo_traveller • cr
7
Pros:

El desayuno

2026-06-27 • via Nuitee
G
Gonzalez • solo_traveller • us
10
Pros:

Breakfast great

2026-06-22 • via Nuitee
A
ALBERTO • solo_traveller • es
9
Muy agradable, atención del personal muy buena.
Pros:

Desayuno muy completo. Ubicación cercana a restaurantes diverso y tiendas

2026-06-21 • via Nuitee
U
Urs • solo_traveller • sv
8
2026-06-20 • via Nuitee
I
IVONNE ALEXANDRA • extended_group • co
8
Normal
Pros:

El desayuno

Cons:

Instalaciones muy antiguas

2026-06-19 • via Nuitee
E
Erica • solo_traveller • us
8
Pros:

Free breakfast. Free airport shuttle on weekdays. Big room with AC. Safe neighborhood.

Cons:

It's a little dated.

2026-06-15 • via Nuitee
E
Edgar • family_with_children • pa
10
2026-06-09 • via Nuitee
C
Crisandro • family_with_children • do
8
Buena
Pros:

Desayuno aceptable pero el trato del personal excelente . la ubicacion muy buena .

Cons:

Mejorar la limpieza de las habitaciones .

2026-06-09 • via Nuitee
H
Hector • solo_traveller • us
10
Pros:

The room was very nice and spacious!

Cons:

Nothing!

2026-06-06 • via Nuitee
G
Gustavo • solo_traveller • ar
7
2026-06-04 • via Nuitee
M
Mirna • extended_group • gt
10
Me hacen sentir como en casa
Pros:

Siempre es cómodo, limpio y la atención de todos genial, ya somos clientes conocidos

Cons:

Nada todo estaba muy bien

2026-06-02 • via Nuitee
P
Pia • extended_group • gb
8
2026-05-29 • via Nuitee
M
Mauricio • couple • co
10
Buena opción en Ciudad de Guatemala
Pros:

Buena ubicación, buena opción de desayuno y personal muy atento

Cons:

Está en buenas condiciones pero es un hotel que se nota muy antiguo, de pronto mejorar los baños

2026-05-28 • via Nuitee
M
Majhadera • family_with_children • mx
10
Una gran experiencia en la zona 10 de Guatemala
Pros:

La atención del personal de restaurante

Cons:

El menú podría variar un poco

2026-05-27 • via Nuitee
R
Rodriguez • solo_traveller • sv
9
Pros:

La limpieza

Cons:

El parqueo me daba inseguridad por el letrero de que no se hacen responsables por cualquier problema

2026-05-26 • via Nuitee
W
Wilmar Leandro • couple • co
8
2026-05-25 • via Nuitee
J
Jana • extended_group • de
9
Schönes Hotel in der Zona Viva
Pros:

Geräumiges Zimmer. Zentrale Lage. Sehr gutes Frühstück.

2026-05-19 • via Nuitee
M
Manuel Vazquez • solo_traveller • pr
9
Pros:

Todo el trato las atenciones la amabilidad muy valiosa para nosotros incluyendo desde el personal de mantenimiento área del comedor hasta recepción todo super agradable

Cons:

Todo gusto recomendado 100%

2026-05-17 • via Nuitee
R
Rui Juan • couple • us
8
2026-05-14 • via Nuitee