Hotel Santander Plaza

Hotels
8.7 (655 reviews)
15 Calle 3 -52 Zona 10 , Guatemala , GT
+502 2384 9300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Dated facilities
Noise issues
Lacking amenities

Categories

Cleanliness
8.84
General consensus on cleanliness being positive, but some mentions of dated facilities.
Service
9.31
Staff was consistently mentioned as friendly and accommodating across multiple reviews.
Location
9.35
Frequent mentions of excellent location in a convenient area for amenities.
Room Quality
8.3
Mixed reviews with some mentions of dated rooms and noise issues.
Amenities
7.83
Some amenities are lacking such as a restaurant and gym as noted in several reviews.
Value for Money
8.29
Some reviews suggest the prices are high for the quality of the hotel.
Food and Beverage
8.84
Positive comments about breakfast quality and variety.
Overall Experience
8.81
Generally a positive experience with room for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:38

Property Description

Convenient Location
Hotel Santander Plaza is ideally situated just 2 km from the La Aurora Zoo and a short 10-minute drive from the Modern-Art Museum.

Modern Amenities
Enjoy complimentary Wi-Fi, a well-equipped gym, and a delicious complimentary breakfast during your stay. The rooms feature contemporary décor, a desk, safety box, cable TV, and more.

Dining Options
Indulge in a variety of international cuisines at the on-site restaurant bar, or opt for room service available from 6:30 to 21:00. Additionally, explore nearby dining establishments within walking distance.

Book now to experience the perfect blend of comfort and convenience at Hotel Santander Plaza!

Important information:

If you expect to arrive outside reception opening hours from 6:00 until 23:00, please inform Hotel Santander Plaza in advance.

Airport shuttle has an additional cost of US$ 15.00 airport shuttle per transfer

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Guest Reviews

8.7
Based on 655 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.81
J
Jessie • extended_group • pr
10
2026-10-19 • via Nuitee
P
Pellico • couple • es
9
Pros:

La ubicación

2026-10-16 • via Nuitee
E
Eliza • solo_traveller • us
5
Rundown! There are better options nearby for similar value
Pros:

Location

Cons:

Very outdated/rundown facilities and didn’t feel clean

2026-10-13 • via Nuitee
C
Camilo • solo_traveller • co
10
2026-10-12 • via Nuitee
J
Jeff • solo_traveller • gt
8
Pros:

Quiet and Confortable

Cons:

Breakfast was stale, breads where moldy

2026-10-11 • via Nuitee
P
Pellico • solo_traveller • es
9
2026-10-11 • via Nuitee
C
CJ • solo_traveller • cr
9
2026-10-10 • via Nuitee
F
Franklin • solo_traveller • hn
7
Muy bien !
Pros:

Instalaciones limpias me encantó eso el personal atento !!

Cons:

Desayuno muy básico ! Me gustaría más variedad

2026-10-10 • via Nuitee
L
Leonely • solo_traveller • hn
5
Instalaciones se ven deterioradas
Pros:

Ubicacion

Cons:

Comida

2026-10-10 • via Nuitee
J
Jiménez • solo_traveller • gt
8
Pros:

Ubicación

2026-10-10 • via Nuitee
L
Luis • solo_traveller • gt
10
Pros:

Las habitaciones

Cons:

Se escucha lo que se habla de cuarto a cuarto

2026-10-07 • via Nuitee
D
David • solo_traveller • cr
8
2026-09-16 • via Nuitee
O
Oscar • solo_traveller • pa
7
2026-09-15 • via Nuitee
L
Lucia Alejandra • solo_traveller • gt
10
Pros:

Me encantó el área para descaso tipo sala y la cocina equipada, útil para estancias prolongadas

2026-09-14 • via Nuitee
M
Mirna • couple • gt
10
Es una experiencia única cada vez que llego
Pros:

Es mi hotel favorito cuando debo viajar a Guatemala

2026-09-14 • via Nuitee
S
Sofía • solo_traveller • cr
10
2026-09-13 • via Nuitee
L
LESLY KARYNA • family_with_children • gt
10
Bien agradecidos
Pros:

Buen desayuno lo disfrutamos

Cons:

No tengo ningún obsesión

2026-09-10 • via Nuitee
J
Jennifer • couple • hn
10
2026-09-10 • via Nuitee
D
David Alejandro • solo_traveller • sv
9
Pros:

La situacion y la amplitud de habitaciones.

Cons:

Se oye el tráfico. Los hoteles y alojamientos en centroamérica ganarían mucho si tuviesen vidrios dobles con cámara de aire para amortiguar el ruido que llega por ventanas y ventanales.

2026-09-09 • via Nuitee
L
Livia • couple • br
8
Bem confortável!
Pros:

Confortável, com bom café da manhã!

Cons:

Edifício um pouco antigo, precisando de alguns reparos!

2026-09-09 • via Nuitee