Hotel Santander Plaza

Hotels
8.7 (643 reviews)
15 Calle 3 -52 Zona 10 , Guatemala , gt
+502 2384 9300

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Restaurant
Business center
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Friendly staff
Good breakfast
Great location
Cons:
Dated facilities
Noise issues
Lacking amenities

Categories

Cleanliness
8.84
General consensus on cleanliness being positive, but some mentions of dated facilities.
Service
9.31
Staff was consistently mentioned as friendly and accommodating across multiple reviews.
Location
9.35
Frequent mentions of excellent location in a convenient area for amenities.
Room Quality
8.3
Mixed reviews with some mentions of dated rooms and noise issues.
Amenities
7.83
Some amenities are lacking such as a restaurant and gym as noted in several reviews.
Value for Money
8.29
Some reviews suggest the prices are high for the quality of the hotel.
Food and Beverage
8.84
Positive comments about breakfast quality and variety.
Overall Experience
8.81
Generally a positive experience with room for improvement noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:38

Property Description

Convenient Location
Hotel Santander Plaza is ideally situated just 2 km from the La Aurora Zoo and a short 10-minute drive from the Modern-Art Museum.

Modern Amenities
Enjoy complimentary Wi-Fi, a well-equipped gym, and a delicious complimentary breakfast during your stay. The rooms feature contemporary décor, a desk, safety box, cable TV, and more.

Dining Options
Indulge in a variety of international cuisines at the on-site restaurant bar, or opt for room service available from 6:30 to 21:00. Additionally, explore nearby dining establishments within walking distance.

Book now to experience the perfect blend of comfort and convenience at Hotel Santander Plaza!

Important information:

If you expect to arrive outside reception opening hours from 6:00 until 23:00, please inform Hotel Santander Plaza in advance.

Airport shuttle has an additional cost of US$ 15.00 airport shuttle per transfer

Please note that the property can only accommodate pets with a maximum weight of 10 kg or less.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GUA

Location

Guest Reviews

8.7
Based on 643 reviews
Cleanliness: 8.84
Service: 9.31
Location: 9.35
Room Quality: 8.3
Amenities: 7.83
Value for Money: 8.29
Food and Beverage: 8.84
Overall Experience: 8.81
J
jcamilotg • solo_traveller • co
10
2026-08-08 • via Nuitee
C
Cuevas • solo_traveller • mx
9
Buena Estancia
Pros:

El hotel cumple con sus funciones y los servicios basicos, para un viaje de negocios muy corto

2026-08-06 • via Nuitee
M
Marco Enrique • extended_group • cr
10
2026-08-06 • via Nuitee
V
Victor • couple • pe
9
Muy cómodo
Pros:

Su ubicación

Cons:

No es muy moderno

2026-08-05 • via Nuitee
M
Martinez • solo_traveller • gt
10
Pros:

Ubicación, limpieza y atención.. todo muy bien.

Cons:

Aveces el ruido de otras habitaciones se escucha, por ejemplo la TV encendida.

2026-07-25 • via Nuitee
A
Arriaza • solo_traveller • gt
10
2026-07-25 • via Nuitee
P
patrick • solo_traveller • dk
10
2026-07-25 • via Nuitee
M
magali • couple • es
8
2026-07-24 • via Nuitee
M
Mirna • extended_group • gt
10
Me siento como en casa
Pros:

Ya somos clientes continuos y nos encanta el lugar

2026-07-22 • via Nuitee
G
Gustavo • solo_traveller • gt
10
Pros:

Habitacion.

2026-07-15 • via Nuitee
X
Xiomara • extended_group • sv
10
2026-07-13 • via Nuitee
L
Lacasta2 • solo_traveller • es
9
Pros:

Era un amplio apartamento climatizado con todas las comodidades. El edificio cuenta con seguridad 24h

Cons:

Quizá por decir algo, algunas partes del baño necesitan mantenimiento pero no es nada importante

2026-07-12 • via Nuitee
M
magali • couple • es
9
2026-07-12 • via Nuitee
V
Vanne86 • solo_traveller • co
10
Pros:

Excelente hotel, bien ubicado.
Las personas muy amables en el restaurante.
Restaurantes cerca.
Tiene mini gimnasio, buena trotadora, bici y pesas.
Me encanto la estación de café en la habotación.

Cons:

Nada

2026-07-09 • via Nuitee
X
Xiomara • couple • sv
6
Cómodo pero desagradable
Pros:

La limpieza

Cons:

El encargado, no me dió opción de solución de un problema.

2026-07-09 • via Nuitee
G
Glaidy • solo_traveller • us
8
2026-07-07 • via Nuitee
E
Eddie • solo_traveller • ca
10
Pros:

The beds were comfortable and clean sheets, the breakfast was fresh and proper portions.

Cons:

The front desk cloth couches could use a little cleaning.

2026-07-06 • via Nuitee
J
Jennifer • family_with_children • gt
9
2026-07-03 • via Nuitee
M
Mirna • couple • gt
10
Dormí tan bien, disfruté mi estancia
Pros:

La habitación tan elegante, cómoda y limpia

2026-07-03 • via Nuitee
V
Vanne86 • solo_traveller • co
10
Pros:

Muy atentos nos recogieron, muy amables las personas.
Las instalaciones muy buenas.
Me encanto la mini cocina.

Cons:

Quería lonchera en lugar de desayuno, viajamos temprano.

2026-07-03 • via Nuitee