Pool Resort Port Douglas

Hotels
9.1 (1188 reviews)
19 - 37 St Crispins Ave , Port Douglas , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Inconsistent room features
Minor pest issue

Categories

Cleanliness
8.4
The property was clean but had issues with inconsistent room cleanliness and minor pest concerns.
Service
9.9
Staff were consistently described as friendly and helpful.
Location
9.4
Good location just out of town, convenient for shops and excursions.
Room Quality
8.9
Clean rooms but some inconsistency in facilities across different rooms.
Amenities
9.4
Excellent amenities including pools and kitchen supplies, though some mentioned the need for better kitchen equipment.
Value for Money
8.9
Good value with spacious accommodations and nice pool facilities.
Food and Beverage
8.4
No specific mentions, assumed standard for this hotel tier.
Overall Experience
9.5
A very pleasant stay with a warm atmosphere, recommended for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:55

Property Description

Central Swimming Lagoon
Experience luxury living at Pool Port Douglas Resort with elegant apartments surrounding a 185-meter central swimming lagoon, perfect for a refreshing dip under the sun.

Stunning Hinterland Views
Unwind in our modern Four Mile Beach accommodation with breathtaking hinterland views, offering a tranquil setting for a rejuvenating holiday escape.

Convenient Location
Located just minutes away from Macrossan Street and a short stroll to Four Mile Beach, Pool Port Douglas provides a convenient base to explore the Great Barrier Reef and Daintree Rainforest.

Ready to indulge in a relaxing getaway? Book your stay at Pool Port Douglas Resort now!

Important information:

Please note, the resort does not have elevator access. Guests do need to climb a set of stairs to access apartments.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1188 reviews
Cleanliness: 8.4
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 9.4
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.5
K
Katie • family_with_children • au
10
2026-04-28 • via Nuitee
A
Ashley • extended_group • au
8
It was pleasant didn’t spend much time in the room
Pros:

Quiet, clean
Friendly staff
Pool and amenities where clean

Cons:

No mirrors in the rooms only the bathroom
Extra towels
Bedroom doors that lock

2026-04-27 • via Nuitee
K
Karen • family_with_children • au
9
Pros:

The room was clean and the view of the lap pool with the golf course and rainforest in the background was idyllic. With the property being out of town, it was quiet but still a short distance from the main street via our hire car.

Cons:

The room was missing some essential items. For example, in the main bedroom, there were no bedside lights. A minor thing, but dimmer switches in the main living area would also be an added bonus. Besides these fixable issues, everything else was great.

2026-04-25 • via Nuitee
A
Aaron • family_with_children • au
9
Pros:

The friendly staff and facilities

Cons:

Location, however shuttle bus was great

2026-04-21 • via Nuitee
D
Domenico • family_with_children • au
9
2026-04-20 • via Nuitee
B
BlueSky • solo_traveller • ch
10
We enjoyed it a lot
Pros:

The receptionist as well as the ambience in the apartment made us feel very comfortable. The pool was amazing.

Cons:

As mentioned before: be aware that there is no indoor dining table (which bothered us little to none).

2026-04-20 • via Nuitee
B
BRIDGET • family_with_children • au
10
2026-04-18 • via Nuitee
L
Lisa • solo_traveller • au
9
Pros:

The space. And it was quiet. Had everything you need.

Cons:

Pools were amazing. Big enough that even when there were a lot of people around. Bedrooms were a little tight but very serviceable. Kitchen/laundry was well appointed.

2026-04-17 • via Nuitee
V
Vijay • family_with_children • au
8
2026-04-17 • via Nuitee
J
Janice • family_with_children • au
8
Pros:

Pool access from unit

Cons:

Too far from main centre

2026-04-16 • via Nuitee
S
Simone • extended_group • au
9
We would definitely recommend property and would stay again
Pros:

The pool is huge we had a swim up room very convenient to the pool of course with a Mountain View. It’s in a nice quiet location very clean and there is also a great cafe just around the corner. The whole complex is maintained to a very good standard and reception very friendly and helpful

Cons:

If you do not have car it’s not a walkable distance to the Main Street of port Douglas but we had a car and if you are on second floor no lift so you will have to carry bags up a short flight of stairs

2026-04-15 • via Nuitee
G
Glenn • family_with_children • au
9
We had a fantastic time in Port Douglas, the pool straight off the back was a winner & the beds were very comfortabl
Pros:

We all loved the lap pool directly off the living
The unit had almost everything we needed for the week to be self sufficient
The beds were comfy & we even had a room refresher mid stay

Cons:

The only downside for us as a family of two teenagers was no dryer, I had assumed that the laundry would include one

2026-04-14 • via Nuitee
F
Fiona • family_with_children • au
9
Pros:

Large apartments perfect for families, all with a view. The pool was incredible, and the staff couldn't have been more friendly or helpful. Will stay again.

Cons:

The beds were very soft

2026-04-13 • via Nuitee
L
Lisa • solo_traveller • au
10
Pros:

We loved absolutely everything. We stayed in a 2 bedroom with pool access, and it was amazing. Super modern, clean and absolutely everything you need in the room. We're able to wash our clothes before we went home.

2026-04-13 • via Nuitee
W
Wella • family_with_children • au
9
Great stay & location for kids to experience FNQ.
Pros:

Close to everything with or without a car. Comfortable 2 bedroom. All amenities to cook & wash in. Beautiful views. Pool view & accessible.

Cons:

Would like some lounge chairs on balcony. A bit in the expensive side.

2026-04-12 • via Nuitee
E
Erikka • family_with_children • au
10
2026-04-09 • via Nuitee
L
Lilian • family_with_children • au
6
Pros:

The pool was nice. Nice quiet area.

Cons:

No table and chairs inside unit. Need a table inside due to heat and it was raining.
Acess to pool was very limited. Leave your belongings at the gate. If you wanted to laze around the pool on the sun lounge you would need to swim to the chairs. Or walk 150 mtrs to gain acess. No railings on swimout or pool side for the elderly. The first step from inside the pool is very high then no railings to help you to get out of the pool.
The tiles in the unit are very drummy when you walk you could hear them, waiting for them to explode under your feet.
The lounge was very worn with sagging seats and showed very dirty arms.
I think its overpriced at $444 per night i will not be going back.

2026-04-05 • via Nuitee
P
Pam • family_with_children • au
10
Pros:

Absolutely fabulous
Great location to restaurants and shops
Stunning 😍

Cons:

Having to leave 😆

2026-04-03 • via Nuitee
G
Gail • family_with_children • au
9
2026-04-02 • via Nuitee
J
Jason • family_with_children • au
10
Relaxing place, not too busy or noisy, it was very nice.
Pros:

From the moment we arrived we were made to feel so welcome. Staff were fantastic, knowledgeable about local attractions and restaurants.

Cons:

The pools were fantastic, perfect temperature, not too cold like some up here.

2026-04-01 • via Nuitee