Pool Resort Port Douglas

Hotels
9.1 (1156 reviews)
19 - 37 St Crispins Ave , Port Douglas , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Inconsistent room features
Minor pest issue

Categories

Cleanliness
8.4
The property was clean but had issues with inconsistent room cleanliness and minor pest concerns.
Service
9.9
Staff were consistently described as friendly and helpful.
Location
9.4
Good location just out of town, convenient for shops and excursions.
Room Quality
8.9
Clean rooms but some inconsistency in facilities across different rooms.
Amenities
9.4
Excellent amenities including pools and kitchen supplies, though some mentioned the need for better kitchen equipment.
Value for Money
8.9
Good value with spacious accommodations and nice pool facilities.
Food and Beverage
8.4
No specific mentions, assumed standard for this hotel tier.
Overall Experience
9.5
A very pleasant stay with a warm atmosphere, recommended for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:55

Property Description

Central Swimming Lagoon
Experience luxury living at Pool Port Douglas Resort with elegant apartments surrounding a 185-meter central swimming lagoon, perfect for a refreshing dip under the sun.

Stunning Hinterland Views
Unwind in our modern Four Mile Beach accommodation with breathtaking hinterland views, offering a tranquil setting for a rejuvenating holiday escape.

Convenient Location
Located just minutes away from Macrossan Street and a short stroll to Four Mile Beach, Pool Port Douglas provides a convenient base to explore the Great Barrier Reef and Daintree Rainforest.

Ready to indulge in a relaxing getaway? Book your stay at Pool Port Douglas Resort now!

Important information:

Please note, the resort does not have elevator access. Guests do need to climb a set of stairs to access apartments.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1156 reviews
Cleanliness: 8.4
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 9.4
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.5
E
Erikka • family_with_children • au
10
2026-04-09 • via Nuitee
L
Lilian • family_with_children • au
6
Pros:

The pool was nice. Nice quiet area.

Cons:

No table and chairs inside unit. Need a table inside due to heat and it was raining.
Acess to pool was very limited. Leave your belongings at the gate. If you wanted to laze around the pool on the sun lounge you would need to swim to the chairs. Or walk 150 mtrs to gain acess. No railings on swimout or pool side for the elderly. The first step from inside the pool is very high then no railings to help you to get out of the pool.
The tiles in the unit are very drummy when you walk you could hear them, waiting for them to explode under your feet.
The lounge was very worn with sagging seats and showed very dirty arms.
I think its overpriced at $444 per night i will not be going back.

2026-04-05 • via Nuitee
P
Pam • family_with_children • au
10
Pros:

Absolutely fabulous
Great location to restaurants and shops
Stunning 😍

Cons:

Having to leave 😆

2026-04-03 • via Nuitee
G
Gail • family_with_children • au
9
2026-04-02 • via Nuitee
J
Jason • family_with_children • au
10
Relaxing place, not too busy or noisy, it was very nice.
Pros:

From the moment we arrived we were made to feel so welcome. Staff were fantastic, knowledgeable about local attractions and restaurants.

Cons:

The pools were fantastic, perfect temperature, not too cold like some up here.

2026-04-01 • via Nuitee
L
Lara • family_with_children • nl
8
2026-03-30 • via Nuitee
J
Julie • couple • au
9
Much need relaxing, well accomodating place.
Pros:

Exceptionally a clean well managed resort with amazing pool facilities and self contained necessities. One of the best we’ve stayed at.

Cons:

The beds were a little too soft & BBQ facilities would have been great.

2026-03-28 • via Nuitee
G
Gillian • extended_group • je
10
2026-03-22 • via Nuitee
H
Henry • couple • au
8
very enjoyable
Pros:

lap pool was wonderful. Windows all around the living area was beautiful. Unit was very clean.

Cons:

Fan control unit in living area was extremely loose and almost impossible to adjust

2026-03-20 • via Nuitee
R
Rebecca • extended_group • gb
9
We had a lovely stay, reception staff were very friendly and informative, the apartment was lovely very spacious and gre
Pros:

Beautiful view, large 2 bed apartment with everything you may need

Cons:

Mattresses are very hard

2026-03-16 • via Nuitee
D
Daniel Nas • family_with_children • au
10
Fabulous place to stay!
Pros:

The facilities are very well maintained, the staff are super friendly. This is the second time we have stayed at this property and highly recommend it!

Cons:

Nothing

2026-03-11 • via Nuitee
L
Louise • couple • au
8
A lovely stay, good value for money. A few tweaks will make this a fantastic stay!
Pros:

Size of the unit, the location and the pool were great. Fit out and availability of items in the unit also excellent. Air con and fans available are great too

Cons:

The shower needs to be replaced, water was coming out in one stream so like standing under a hose. The mattresses are super soft, didn't sleep very well here as a result of this.

2026-03-11 • via Nuitee
L
Lisa • family_with_children • au
5
2026-03-05 • via Nuitee
P
Parvin • family_with_children • au
9
Great clean place. Family friendly close to centre w shops and cafes. Friendly snd helpful reception😊We will be back!
Pros:

Pool! Well maintained, good location and great value

Cons:

Just shower near pool would be great so ppl dont jump to the pool w all sweat and sunscreen that makes water mirkier🫠

2026-02-28 • via Nuitee
K
Katherine • family_with_children • au
10
Beautiful location, friendly staff and amazing accommodation!
Pros:

We stayed in the 3 bedroom swim out and wow, what a beautiful property with spectacular views!

2026-02-26 • via Nuitee
D
Denise • family_with_children • au
9
Pros:

The beautiful large apartment. Swimming pool.
Access into plunge pool was hard for elderly mother so that was a waste of money in choosing that apartment

Cons:

Access to main pool was by stairs. Hard for elderly people to access.

2026-02-23 • via Nuitee
R
Richard • couple • au
10
Pros:

Great facilities, beautiful pool and wonderful staff.

2026-02-14 • via Nuitee
R
Rupinder • family_with_children • au
10
2026-01-30 • via Nuitee
S
Shu • family_with_children • au
10
2026-01-26 • via Nuitee
A
Allison • family_with_children • au
10
2026-01-26 • via Nuitee