Pool Resort Port Douglas

Aparthotels
9.1 (1248 reviews)
19 - 37 St Crispins Ave , Port Douglas , au
+61 7 4084 3400

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Inconsistent room features
Minor pest issue

Categories

Cleanliness
8.4
The property was clean but had issues with inconsistent room cleanliness and minor pest concerns.
Service
9.9
Staff were consistently described as friendly and helpful.
Location
9.4
Good location just out of town, convenient for shops and excursions.
Room Quality
8.9
Clean rooms but some inconsistency in facilities across different rooms.
Amenities
9.4
Excellent amenities including pools and kitchen supplies, though some mentioned the need for better kitchen equipment.
Value for Money
8.9
Good value with spacious accommodations and nice pool facilities.
Food and Beverage
8.4
No specific mentions, assumed standard for this hotel tier.
Overall Experience
9.5
A very pleasant stay with a warm atmosphere, recommended for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:55

Property Description

Central Swimming Lagoon
Experience luxury living at Pool Port Douglas Resort with elegant apartments surrounding a 185-meter central swimming lagoon, perfect for a refreshing dip under the sun.

Stunning Hinterland Views
Unwind in our modern Four Mile Beach accommodation with breathtaking hinterland views, offering a tranquil setting for a rejuvenating holiday escape.

Convenient Location
Located just minutes away from Macrossan Street and a short stroll to Four Mile Beach, Pool Port Douglas provides a convenient base to explore the Great Barrier Reef and Daintree Rainforest.

Ready to indulge in a relaxing getaway? Book your stay at Pool Port Douglas Resort now!

Important information:

Please note, the resort does not have elevator access. Guests do need to climb a set of stairs to access apartments.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Location

Guest Reviews

9.1
Based on 1248 reviews
Cleanliness: 8.4
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 9.4
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.5
F
Frederique • family_with_children • nl
9
2026-08-08 • via Nuitee
E
Elena • family_with_children • au
5
2026-08-08 • via Nuitee
S
Suzanne • solo_traveller • nz
8
Pros:

The view of the mountains & golf course
The servicing during our stay

Cons:

Accommodation needs a complete refresh - it was a little "shabby"
Mirrors needed in bedrooms & lamps in the lounge
Too far from the main thoroughfare, even though we had a car

2026-08-05 • via Nuitee
D
Dagmar • family_with_children • au
9
2026-08-05 • via Nuitee
F
Felicity • family_with_children • au
10
Whole family agreed it was one of the best places we had stayed.
Pros:

The apartment was very comfortable, beautifully decorated with artwork and had a very well equipped kitchen. Great layout, private stair to pool deck and spacious balcony. Plenty of seating and crockery etc.

Cons:

Very basic starter supplies (tea, coffee, shampoo etc) meant we had to go and buy things like shower gel. I was a bit surprised.

2026-08-04 • via Nuitee
A
Anne • solo_traveller • au
9
Lovely Apartment
Pros:

A lovely apartment, that was well equipped. Only thing it was missing was a coffee machine.

2026-08-04 • via Nuitee
K
Kevin • solo_traveller • au
10
Pros:

Our upstairs apartment looked out over the pool area and the mountains in the distance, The facilities wete very good.

Cons:

Nothing

2026-08-03 • via Nuitee
N
Nicholas • family_with_children • au
9
2026-08-02 • via Nuitee
M
Malin • family_with_children • nz
10
2026-08-02 • via Nuitee
D
Dom • extended_group • au
9
Amazing stay!
Pros:

The pools are amazing! The apartment with swim up was great. Comfy beds, great staff!

Cons:

Nothing

2026-07-25 • via Nuitee
R
Roberta • solo_traveller • au
10
2026-07-24 • via Nuitee
R
Richard • family_with_children • au
10
2026-07-24 • via Nuitee
L
Lonah • solo_traveller • au
10
2026-07-24 • via Nuitee
S
Samantha • family_with_children • au
8
Overall, a nice place to stay especially as a family.
Pros:

The swim out room was great, a lovely large balcony to enjoy while watching the kids swim. The beds were comfortable and the kitchen was good for cooking meals. So handy having a laundry with a dryer was a bonus. The large pools were great! Bonus, great cafe just around the corner.

Cons:

I think if you pay that much per night, I feel like you should have your room cleaned after 3 nights, we didn't get it cleaned as we stayed 6 nights which didn't constitute a clean. The pool would have been even better if it was heated and there was a spa on site. Some areas of the hotel/balcony (glass) needed a good clean and spruce up. Can't walk into the town of PD, you definitely need a car if staying here.

2026-07-23 • via Nuitee
C
Christian • family_with_children • ch
9
Just Holidays
2026-07-23 • via Nuitee
D
Daniela • extended_group • au
10
2026-07-23 • via Nuitee
S
Sue • couple • au
9
2026-07-22 • via Nuitee
F
faith in travel • solo_traveller • au
8
Escape to paradise
Pros:

Excellent swimming pool, great customer service, convenience of the location. Plus, it has everything we need.

Cons:

Needs a little bit of repainting of walls & skirts.

2026-07-21 • via Nuitee
S
Steven • solo_traveller • au
9
2026-07-20 • via Nuitee
N
Nicholas • family_with_children • au
9
2026-07-20 • via Nuitee