Pool Resort Port Douglas

Hotels
9.1 (1156 reviews)
19 - 37 St Crispins Ave , Port Douglas , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Luggage storage
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Inconsistent room features
Minor pest issue

Categories

Cleanliness
8.4
The property was clean but had issues with inconsistent room cleanliness and minor pest concerns.
Service
9.9
Staff were consistently described as friendly and helpful.
Location
9.4
Good location just out of town, convenient for shops and excursions.
Room Quality
8.9
Clean rooms but some inconsistency in facilities across different rooms.
Amenities
9.4
Excellent amenities including pools and kitchen supplies, though some mentioned the need for better kitchen equipment.
Value for Money
8.9
Good value with spacious accommodations and nice pool facilities.
Food and Beverage
8.4
No specific mentions, assumed standard for this hotel tier.
Overall Experience
9.5
A very pleasant stay with a warm atmosphere, recommended for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:55

Property Description

Central Swimming Lagoon
Experience luxury living at Pool Port Douglas Resort with elegant apartments surrounding a 185-meter central swimming lagoon, perfect for a refreshing dip under the sun.

Stunning Hinterland Views
Unwind in our modern Four Mile Beach accommodation with breathtaking hinterland views, offering a tranquil setting for a rejuvenating holiday escape.

Convenient Location
Located just minutes away from Macrossan Street and a short stroll to Four Mile Beach, Pool Port Douglas provides a convenient base to explore the Great Barrier Reef and Daintree Rainforest.

Ready to indulge in a relaxing getaway? Book your stay at Pool Port Douglas Resort now!

Important information:

Please note, the resort does not have elevator access. Guests do need to climb a set of stairs to access apartments.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1156 reviews
Cleanliness: 8.4
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 9.4
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.5
R
Richard • couple • au
10
Pros:

Great facilities, beautiful pool and wonderful staff.

2026-02-14 • via Nuitee
R
Rupinder • family_with_children • au
10
2026-01-30 • via Nuitee
A
Allison • family_with_children • au
10
2026-01-26 • via Nuitee
S
Shu • family_with_children • au
10
2026-01-26 • via Nuitee
C
Campbell • family_with_children • au
10
Pros:

Comfortable clean flat with good amenities and helpful staff.

Cons:

Nil

2026-01-23 • via Nuitee
J
Janelle • family_with_children • us
9
Great value for your money!
Pros:

We loved the staff, the pool areas, the living areas, the beds, having a washer, and the covered parking. Upon arrival, we were given a lot of information about the area, and that was super helpful and got us off to a great start.

Cons:

We wish there had been a dryer or an all-in-one washer and dryer combo.

2026-01-23 • via Nuitee
M
Mark • family_with_children • au
8
Stay was great 👍
Pros:

Pools

Cons:

No pool shade maybe a part of the pool to have a shade sail

2026-01-21 • via Nuitee
L
Lynn • family_with_children • ch
10
Schöne Wohngebäude mit tollem Pool.
Pros:

Die Wohnung war sehr sauber und die Pools riesig. Auch als es geregnet hat, konnten eir baden gehen. Das Wasser war sehr warm. Die Frauen an der Reception waren sehr hilfsbereit und freundlich.

Cons:

Dass es keinen Esstisch im Innenraum hat.

2026-01-20 • via Nuitee
C
Carol • extended_group • gb
10
2026-01-19 • via Nuitee
V
Victoria • family_with_children • au
10
Fantastic for our family and we loved the pools
Pros:

Spacious, modern and clean

2026-01-19 • via Nuitee
A
Alexander • family_with_children • au
9
2026-01-19 • via Nuitee
S
Simon • family_with_children • au
9
2026-01-19 • via Nuitee
S
Steven • couple • gb
10
2026-01-19 • via Nuitee
C
Cristy • family_with_children • au
9
A great place to base the family for exploring Port Douglas and FNQ.
Pros:

Great central location without being caught in the hustle and bustle of town. Quiet surroundings despite lots of guests. Large pools with plenty of space and deck chairs. Beautiful plants. Plenty of aircon and fans. Large fridge. Great shower and bath. Plenty of parking with sensor lights.

Cons:

Bright pool lights stayed on all night which made it difficult to sleep. Dishwasher did not clean the dishes properly. No dining table inside so could not eat together inside.

2026-01-19 • via Nuitee
H
Hayley • family_with_children • au
9
Overall we had a great time
Pros:

The pool was amazing. Very spacious apartment

Cons:

Our bed was uncomfortable and the light shone straight in

2026-01-19 • via Nuitee
C
Channtal • family_with_children • au
10
Hidden Gem
Pros:

Apartments had everything we needed, stunning pool views, exceptionally clean, comfortable beds, entertainment for the kids, easy access to the pool, kids loved the internal stairs, walking distance to local cafe for breakfast and 3 min drive to IGA.

Cons:

Nothing

2026-01-19 • via Nuitee
S
Sarah • family_with_children • au
8
2026-01-19 • via Nuitee
J
Justin • extended_group • au
7
2026-01-19 • via Nuitee
A
Andrew • family_with_children • au
10
Pros:

Room was excellent and clean

2026-01-17 • via Nuitee
D
DPoonoosamy • family_with_children • au
10
Pros:

Pool was massive and the rooms were clean and spacious

2026-01-15 • via Nuitee