Pool Resort Port Douglas

Hotels
9.1 (1225 reviews)
19 - 37 St Crispins Ave , Port Douglas , au

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Garden
See all facilities

Review Highlights

Pros:
Friendly staff
Clean facilities
Cons:
Inconsistent room features
Minor pest issue

Categories

Cleanliness
8.4
The property was clean but had issues with inconsistent room cleanliness and minor pest concerns.
Service
9.9
Staff were consistently described as friendly and helpful.
Location
9.4
Good location just out of town, convenient for shops and excursions.
Room Quality
8.9
Clean rooms but some inconsistency in facilities across different rooms.
Amenities
9.4
Excellent amenities including pools and kitchen supplies, though some mentioned the need for better kitchen equipment.
Value for Money
8.9
Good value with spacious accommodations and nice pool facilities.
Food and Beverage
8.4
No specific mentions, assumed standard for this hotel tier.
Overall Experience
9.5
A very pleasant stay with a warm atmosphere, recommended for families.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:55

Property Description

Central Swimming Lagoon
Experience luxury living at Pool Port Douglas Resort with elegant apartments surrounding a 185-meter central swimming lagoon, perfect for a refreshing dip under the sun.

Stunning Hinterland Views
Unwind in our modern Four Mile Beach accommodation with breathtaking hinterland views, offering a tranquil setting for a rejuvenating holiday escape.

Convenient Location
Located just minutes away from Macrossan Street and a short stroll to Four Mile Beach, Pool Port Douglas provides a convenient base to explore the Great Barrier Reef and Daintree Rainforest.

Ready to indulge in a relaxing getaway? Book your stay at Pool Port Douglas Resort now!

Important information:

Please note, the resort does not have elevator access. Guests do need to climb a set of stairs to access apartments.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
This property does not accommodate bachelor(ette) or similar parties.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CNS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.1
Based on 1225 reviews
Cleanliness: 8.4
Service: 9.9
Location: 9.4
Room Quality: 8.9
Amenities: 9.4
Value for Money: 8.9
Food and Beverage: 8.4
Overall Experience: 9.5
E
Eric family_with_children nl
9
2026-07-02 via Nuitee
F
fids solo_traveller au
8
Pros:

Huge pool, staff were friendly, spacious rooms conveniently located.

Cons:

TV in bedroom wasn't a smart TV

2026-06-30 via Nuitee
R
Rebecca extended_group au
8
Beautiful property and lovely staff
Pros:

Pools and apartment were great.

Cons:

Location - was a bit far from attractions and town

2026-06-27 via Nuitee
D
Daniel extended_group ar
8
muy buena
Pros:

No teniamos desayuno, me gusto el departamento, me gusto la limpieza y la tranquilidad del lugar

Cons:

las camas , las escaleras

2026-06-27 via Nuitee
K
Kate solo_traveller au
10
Prefect place to say
Pros:

The apartment was clean and a big size. Excellent

Cons:

Nothing really a onsite gym would have been fantastic

2026-06-26 via Nuitee
K
Kayleen couple au
7
2026-06-22 via Nuitee
A
Amy solo_traveller nz
8
2026-06-22 via Nuitee
A
Amanda extended_group nz
10
2026-06-22 via Nuitee
E
Elice family_with_children au
7
2026-06-21 via Nuitee
N
Nicole Clare family_with_children au
9
2026-06-21 via Nuitee
S
Sachini solo_traveller au
7
2026-06-19 via Nuitee
J
Jack solo_traveller au
9
2026-06-19 via Nuitee
J
James extended_group au
8
A nice white modern apartment complex
Pros:

Very well equipped with all the apartment facilities you need. We asked for our twin bedroom to be made into a king as we only had a 27 yr old son joining us.
Fyi the queen bedroom is sort of off the living space (no window) but has 3 aircon units which works well and the twin room/king is much bigger and as you enter the apartment.
The table for breakfast/ lunch etc is situated outside under cover with sun lounges , this works well.

Cons:

I think this could be the case with a lot of properties with very large swimming pools - they are not heated, kids won’t mind, but a little the pool was a little cold for me ,maybe peak summer months when it’s hot, hot, hot, it would be ok

2026-06-18 via Nuitee
K
Karen solo_traveller au
10
Family Holiday
Pros:

Staff made us feel very welcome & provided great information. Apartments were spacious & clean & we easily accommodated 9 adults & 2 children over 2 apartments.

Cons:

Nothing really. Our bed was firm.

2026-06-14 via Nuitee
G
Glyn solo_traveller au
10
2026-06-14 via Nuitee
H
Hrisanthi family_with_children au
10
The pool resort is the perfect place to stay when you are visiting Port Douglas. The staff are exceptional and the walk
Pros:

The resort was located in a perfect location only a short drive or a 20 min east walk to the main part of Port Douglas.
The staff were super helpful and gave multiple recommendations including where I could do my 10km run.
They were also extremely generous and provided additional supplies we needed.

Cons:

The bed in the Master bedroom was a bit uncomfortable. A bit too hard for my liking.
The shutters in the main bedroom also were broken and couldn’t be shut and the lights outside made it a touch hard to go to sleep.
The sliding door to the pool was hard to open and close.

2026-06-13 via Nuitee
D
Dartagnan couple au
9
2026-06-11 via Nuitee
S
Sergiy solo_traveller nz
9
Pros:

Very friendly reception staff.
Clean and equipped 2 bedroom apartment. Balcony with golf course view and mountain behind.
Great place in Port Douglas, compared to the rest of the hotel stock here

Cons:

Bed is on too soft side for us

2026-06-11 via Nuitee
S
Sally family_with_children au
9
Excellent
Pros:

Great facilities, plenty of room for the 5 of us

2026-06-11 via Nuitee
J
Joanne family_with_children au
7
2026-06-11 via Nuitee