Comfotel GRN

Hotels
6.6 (1951 reviews)
120 Shepherds Bush Road , London , gb

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Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
See all facilities

Review Highlights

Pros:
Location convenience
Friendly staff at times
Good value for money
Cons:
Unclean rooms
Rude service
Noise issues

Categories

Cleanliness
5.3
Multiple negative mentions of unclean conditions and unsanitary experiences in the room.
Service
7.27
Varied comments on service quality; some positive but also mention rude staff.
Location
8.8
Frequent positive remarks on the convenient and safe location.
Room Quality
5.26
Consistent complaints about room quality, including issues with furnishings and cleanliness.
Amenities
6.79
Mixed feedback on amenities but some positive thoughts on cleanliness and provided essentials.
Value for Money
6.25
Some guests found it good value, but significant complaints affect overall perception.
Food and Beverage
6.3
Not mentioned in reviews; assumed standard for this hotel tier.
Overall Experience
6.86
Mixed reviews; overall experience reflects both high and low sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:06

Property Description

Convenient Location in West London:
Located in the heart of West London, Comfotel GRN is a mere 500 metres away from the iconic O2 Shepherds Bush Empire. With easy access to major underground stations, shopping centers, and free public parking on weekends, our hotel is the perfect choice for both leisure and business travelers.

Modern and Well-Equipped Rooms:
Experience comfort and convenience in our modern rooms equipped with free Wi-Fi, flat-screen TVs, tea/coffee facilities, and mini refrigerators. Each room also features a private bathroom and ironing facilities, ensuring a pleasant stay for all our guests.

Close Proximity to Major Attractions:
Take a leisurely 10-minute stroll to the renowned Westfield Shopping Centre or explore the city with the Hammersmith and Shepherds Bush Underground Stations just a few minutes away. Book your stay at Comfotel GRN now and experience the best of West London hospitality.

Important information:

Please note that all bookings are made for the room only. We are not serving any breakfast until further notice. Thank you.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 15 per day.

Location

Guest Reviews

6.6
Based on 1951 reviews
Cleanliness: 5.3
Service: 7.27
Location: 8.8
Room Quality: 5.26
Amenities: 6.79
Value for Money: 6.25
Food and Beverage: 6.3
Overall Experience: 6.86
C
Christopher • solo_traveller • gb
8
Good location and fine for single night
Pros:

Clean and tidy

Cons:

Although location was ideal for Olympia , lots of traffic noise sirens etc so sleeping was difficult

2026-03-27 • via Nuitee
G
Gary • couple • gb
7
Great value for money
Pros:

Location and ease of booking

Cons:

Traffic noise

2026-03-26 • via Nuitee
J
Jone17 • family_with_children • es
2
Falta de personal.
Pros:

Las dos camas de matrimonio. Nos pusieron en una habitación sin escaleras, al llevar un carro de bebé.

Cons:

Que no había nadie en recepción, para atender tal y como nos dijeron. No pudimos dejar las maletas, tras esperar más de media hora. Avisamos a una señora que estaba limpiando, y nos ignoro.
El primer día el niño sangro de la nariz y cayó una gota en la cama, y no nos cambiaron ni las sábanas.
Y está bastante alejado de la zona turística.

2026-03-26 • via Nuitee
M
Mayra • family_with_children • es
7
2026-03-25 • via Nuitee
D
Dalila • couple • it
7
2026-03-24 • via Nuitee
R
Rebecca • solo_traveller • gb
8
As advertised.
Pros:

Clean & good value for money.
Very comfortable bed.
Super customer service from Bilal

Cons:

Na

2026-03-24 • via Nuitee
A
Alp • family_with_children • fr
8
Qualité prix et personnel au top
Pros:

Emplacement idéal central bien desservis
Le réceptionniste était très gentil professionnel
Nous as bien conseillé et orienté
Qualité prix hôtel top

2026-03-24 • via Nuitee
N
Noelia • extended_group • es
7
Atención del personal excelente
Pros:

La atención del personal

Cons:

Se oía mucho la calle, a veces costaba dormirse, tuvimos que usar tapones.

2026-03-23 • via Nuitee
L
lorna • couple • gb
8
Great accomadation for the money
Pros:

Clean and warm

Cons:

Could have done with a bedside table

2026-03-19 • via Nuitee
A
abraao • solo_traveller • gb
6
2026-03-19 • via Nuitee
C
Cann • solo_traveller • gb
1
Smelly, cold and basic comforts missing. Won’t be staying again.
Pros:

Location. The guy at Checkin was very nice. The bathroom was the cleanest bit.

Cons:

Cold room. No kettle but there was a cup,spoon and coffee/tea. The fridge was old and smelled bad, I didn’t use it in the end. The mattress had really lumpy springs so I used a pile of towels to stop it hurting my hip. No small lamp. I know this room was cheap but a lot of basic comforts were missing. Smelled, the sheets were clean but the pillows them selves smelled. The remote control was greasy and dirty.

2026-03-18 • via Nuitee
H
Hermione • extended_group • gb
8
2026-03-17 • via Nuitee
A
Ana • family_with_children • es
10
Pros:

Es bastante cómodo para un viaje a la ciudad, rodeado de todo tipo de servicios y la habitación está muy bien para lo que se necesita en este tipo de viajes.

Cons:

Por decir algo las persianas que entra mucha claridad

2026-03-17 • via Nuitee
B
Bilal • solo_traveller • in
10
2026-03-17 • via Nuitee
F
Francisco • family_with_children • es
8
2026-03-17 • via Nuitee
A
Adrian • solo_traveller • gb
4
2026-03-15 • via Nuitee
M
María • family_with_children • es
8
Pros:

La ubicación.

Cons:

La recepción.

2026-03-13 • via Nuitee
A
Alejandra • family_with_children • ar
9
Estadía confortable
Pros:

Habitaciones limpias, ropa de cama limpias y hay limpieza a diario. En la puerta pasa una línea de bus y esta muy cerca de todos los medios de transporte. Otro punto importante es que hay muchos lugares cerca para hacer compras.

Cons:

Estuvo todo ok!

2026-03-12 • via Nuitee
M
Margarita • family_with_children • es
9
2026-03-11 • via Nuitee
M
Michela • extended_group • it
7
2026-03-11 • via Nuitee