Comfotel GRN

Hotels
6.6 (2166 reviews)
120 Shepherds Bush Road , London , GB
+44 20 7603 4409

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Luggage storage
Airport shuttle
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Location convenience
Friendly staff at times
Good value for money
Cons:
Unclean rooms
Rude service
Noise issues

Categories

Cleanliness
5.3
Multiple negative mentions of unclean conditions and unsanitary experiences in the room.
Service
7.27
Varied comments on service quality; some positive but also mention rude staff.
Location
8.8
Frequent positive remarks on the convenient and safe location.
Room Quality
5.26
Consistent complaints about room quality, including issues with furnishings and cleanliness.
Amenities
6.79
Mixed feedback on amenities but some positive thoughts on cleanliness and provided essentials.
Value for Money
6.25
Some guests found it good value, but significant complaints affect overall perception.
Food and Beverage
6.3
Not mentioned in reviews; assumed standard for this hotel tier.
Overall Experience
6.86
Mixed reviews; overall experience reflects both high and low sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:06

Property Description

Convenient Location in West London:
Located in the heart of West London, Comfotel GRN is a mere 500 metres away from the iconic O2 Shepherds Bush Empire. With easy access to major underground stations, shopping centers, and free public parking on weekends, our hotel is the perfect choice for both leisure and business travelers.

Modern and Well-Equipped Rooms:
Experience comfort and convenience in our modern rooms equipped with free Wi-Fi, flat-screen TVs, tea/coffee facilities, and mini refrigerators. Each room also features a private bathroom and ironing facilities, ensuring a pleasant stay for all our guests.

Close Proximity to Major Attractions:
Take a leisurely 10-minute stroll to the renowned Westfield Shopping Centre or explore the city with the Hammersmith and Shepherds Bush Underground Stations just a few minutes away. Book your stay at Comfotel GRN now and experience the best of West London hospitality.

Important information:

Please note that all bookings are made for the room only. We are not serving any breakfast until further notice. Thank you.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LHR

Location

Guest Reviews

6.6
Based on 2166 reviews
Cleanliness: 5.3
Service: 7.27
Location: 8.8
Room Quality: 5.26
Amenities: 6.79
Value for Money: 6.25
Food and Beverage: 6.3
Overall Experience: 6.86
S
Sciattella • family_with_children • it
7
Bene
Pros:

Zona tranquilla non molto distante dalla stazione di Hammersmith, camera essenziale. Materassi alti e comodi.Abbiamo trascorso qui una sola notte. Vicino a servizi come bar e ristoranti.Buon rapporto qualità prezzo.

Cons:

Non c'è un armadio nella stanza ma una piccola mensola con delle stampelle, la moquette per terra e stanze non molto insonorizzate.

2026-10-17 • via Nuitee
H
Hayley • family_with_children • gb
10
Pros:

Close access to tubes and Eventrim Apollo

2026-10-15 • via Nuitee
F
Falon210 • family_with_children • gb
6
Would use again but only on ground level
Pros:

It was clean

Cons:

To many stairs

2026-10-15 • via Nuitee
W
Wryght • solo_traveller • it
6
Buona posizione, il resto da rivedere
Pros:

Posizione strategica con diverse metro a pochi minuti.
Quartiere tranquillo e caratteristico della città.
Presenza di ristoranti in zona e grande supermercato Tesco

Cons:

La camera non era quella del foto. La pulizia non era il massimo.
Le scala, fino al secondo piano, strette e difficile da percorrere con una valigia...con un passeggino non ne parliamo

2026-10-12 • via Nuitee
B
Bilal • solo_traveller • gb
10
2026-10-12 • via Nuitee
C
Cléo • extended_group • fr
10
Franchement établissement au top on est venu 4 jour c’était vraiment parfait rien à dire :))
Pros:

Franchement établissement au top on est venu 4 jour c’était vraiment parfait rien à dire :))

2026-10-12 • via Nuitee
S
Sofia • solo_traveller • es
7
2026-10-11 • via Nuitee
B
Brunhilde • solo_traveller • de
1
Es war nur eklig und es roch nach Schimmelteiniger. Das Haus ist nicht zu empfehlen. Die Bilder im Internet versprechen
Pros:

Nichts

Cons:

Das Zimmer ist zu klein, die Bettwäsche war eingerissen. Das Bad war nicht sauber, die Dusche leckte ständig. Bad stand unter Wasser. Mein Handtuch wurde vom Personal vor die Dusche gelegt. Das Zimmer wurde nicht regelmäßig gereinigt

2026-10-11 • via Nuitee
V
vietti • solo_traveller • it
4
Pros:

Lo staff era disponibile

Cons:

La stanza era troppo piccola per 4 persone, non ci si riusciva a muovere e non c'era spazio per sistemarsi. La pulizia era pessima, abbiamo trovato strati di polvere ovunque. Lenzuola e asciugamani (solamente uno per persona, non ce n'era neanche uno per la faccia) erano sporchi e non sempre venivano cambiati. Ci è stata data una sola saponetta piccola (da dividere in 4) e una bustina di gel bagnodoccia a testa il primo giorno, e poi basta. La maniglia della finestra era rotta quindi non si poteva chiudere, per fortuna non faceva troppo freddo. L'ultima notte la serratura della porta si è rotta, abbiamo dovuto lasciare gli oggetti personali di valore alla reception (per fortuna molto disponibile) ma abbiamo dovuto dormire con una porta di fatto aperta, tanto che al mattino la signora delle pulizie ha aperto la porta mentre ci stavamo cambiando. La posizione è abbastanza buona, a circa 10 minuti a piedi da due fermate della metropolitana. Il prezzo più basso rispetto alla media non può giustificare la mancanza di igiene.

2026-10-10 • via Nuitee
E
Emma • couple • gb
5
Pros:

Good location

Cons:

The bathroom was not clean

2026-10-08 • via Nuitee
J
Jason • couple • au
7
Great location, clean and nice bathroom
Pros:

Location

Cons:

Small staircase difficult with luggage

2026-10-08 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-10-07 • via Nuitee
L
Lovejit • family_with_children • ch
1
Cons:

It’s really very very bad experience, it doesn’t expect our expectations. It was something else in pictures and reality is something else. Reallly , toilet was unhygienic, not working properly. Rooms are very stinky.

2026-10-07 • via Nuitee
T
Turnbull • solo_traveller • gb
7
Nice room but next to a road.
Pros:

Easy checkin. Good size room, nice bathroom.

Cons:

On main road, very noisy overnight.

2026-10-07 • via Nuitee
A
Andrea • family_with_children • lu
6
Fin de semana en Londres.
Pros:

Pasamos dos noches en el hotel. La ubicación era conveniente para nuestros planes. A 10/15 minutos caminando de dos estaciones de metro. El barrio es lindo. Tiene varios lugares para comer.

Cons:

La habitación un poco pequeña para 3 personas y el baño muy pequeño. Lo mas molesto fueron los ruidos. Falta de aislación acústica en los pisos y techos. El ruido de los huéspedes del piso superior se escuchaba muy fuerte.

2026-10-07 • via Nuitee
S
Steven • solo_traveller • gb
8
2026-10-07 • via Nuitee
R
rehman • couple • gb
10
2026-10-07 • via Nuitee
P
Paul • solo_traveller • gb
9
2026-10-07 • via Nuitee
B
Bruno • extended_group • it
7
2026-09-18 • via Nuitee
M
María • extended_group • es
5
Pros:

No había desayunado

Cons:

No hay limpieza ninguna

2026-09-18 • via Nuitee