Comfotel GRN

Hotels
6.6 (1916 reviews)
120 Shepherds Bush Road , London , gb

listing image 1
Show all photos
Children allowed

Facilities

Non-smoking rooms
Family rooms
Luggage storage
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
Fire extinguishers
See all facilities

Review Highlights

Pros:
Location convenience
Friendly staff at times
Good value for money
Cons:
Unclean rooms
Rude service
Noise issues

Categories

Cleanliness
5.3
Multiple negative mentions of unclean conditions and unsanitary experiences in the room.
Service
7.27
Varied comments on service quality; some positive but also mention rude staff.
Location
8.8
Frequent positive remarks on the convenient and safe location.
Room Quality
5.26
Consistent complaints about room quality, including issues with furnishings and cleanliness.
Amenities
6.79
Mixed feedback on amenities but some positive thoughts on cleanliness and provided essentials.
Value for Money
6.25
Some guests found it good value, but significant complaints affect overall perception.
Food and Beverage
6.3
Not mentioned in reviews; assumed standard for this hotel tier.
Overall Experience
6.86
Mixed reviews; overall experience reflects both high and low sentiments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 03:06

Property Description

Convenient Location in West London:
Located in the heart of West London, Comfotel GRN is a mere 500 metres away from the iconic O2 Shepherds Bush Empire. With easy access to major underground stations, shopping centers, and free public parking on weekends, our hotel is the perfect choice for both leisure and business travelers.

Modern and Well-Equipped Rooms:
Experience comfort and convenience in our modern rooms equipped with free Wi-Fi, flat-screen TVs, tea/coffee facilities, and mini refrigerators. Each room also features a private bathroom and ironing facilities, ensuring a pleasant stay for all our guests.

Close Proximity to Major Attractions:
Take a leisurely 10-minute stroll to the renowned Westfield Shopping Centre or explore the city with the Hammersmith and Shepherds Bush Underground Stations just a few minutes away. Book your stay at Comfotel GRN now and experience the best of West London hospitality.

Important information:

Please note that all bookings are made for the room only. We are not serving any breakfast until further notice. Thank you.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:30 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs GBP 15 per day.

Location

Guest Reviews

6.6
Based on 1916 reviews
Cleanliness: 5.3
Service: 7.27
Location: 8.8
Room Quality: 5.26
Amenities: 6.79
Value for Money: 6.25
Food and Beverage: 6.3
Overall Experience: 6.86
C
Claudio • couple • gb
6
Very cosy place ideal for a non-frills stay
Pros:

Proximity to destination, clean but not very comfortable

Cons:

The room size, the bed and the front door lock had issues to open.

2026-02-28 • via Nuitee
M
Muneer • solo_traveller • gb
10
2026-02-28 • via Nuitee
M
Maria Fiorella • family_with_children • ar
10
Estuvimos dos noches con mi familia. Lindisima habitación de 4, limpio, ordenado, moderno. Simple de acceder, bien ubica
Pros:

La ubicación es excelente

Cons:

Nos gustó todo!!!

2026-02-28 • via Nuitee
S
Sara • family_with_children • se
1
Ett billigt boende men inte värt de pengar man sparar för en annan service och en annan standard.
Pros:

Billigt

Cons:

Trångt. Ofräscht. Dålig luft. Luktade illa. Otrevlig personal. Dålig tillgänglighet. Dålig information

2026-02-27 • via Nuitee
T
Tamuka • solo_traveller • gb
3
Pros:

The location

Cons:

It was not clean, there was dust on the fridge and when I went to sleep in a brand new shirt I woke up the next day with a lot of towel fabric from on the sheets which suggests sheets and towels are washed together. The fridge did not operate effectively. The walls are too thin it was noisy. I did not sleep well because another guest made intentionally made noise throughout the night banging the wall to the point the vibrations were shaking the floor of my room. The room had a mould issue near the cupboard wall

2026-02-25 • via Nuitee
F
Faisal • solo_traveller • gb
10
2026-02-24 • via Nuitee
C
Cláudia • family_with_children • pt
7
Tive uma agradável estadia.
Pros:

O quarto era razoável, para uma viagem de poucos dias serve.

Cons:

O chuveiro não estava a funcionar bem.
Não ter pequeno-almoço.

2026-02-24 • via Nuitee
A
Angie • extended_group • gb
8
Went to London for a gig in cambden assembly. Short walk from Hammersmith Bus station, easy for taxi, definitely value f
Pros:

Walking distance from Hammersmith Bus Station. Clean,
Good value for money. Helpful staff.

Cons:

Not really a dislike just could do with a bit of a spruce up.

2026-02-23 • via Nuitee
D
dz.matti6 • extended_group • be
8
2026-02-23 • via Nuitee
C
COTTE42 • family_with_children • cl
4
Pros:

Tenía agua caliente, realizan el aseo y cambio de toallas, accesible a locomoción

Cons:

Nos dejaron en un tercer piso con escaleras angostas, fallo todos los días la llave tarjeta, dormitorio nada parecido a la foto, camas chicas e incómodas, del personal solo ví a una persona un día.

2026-02-23 • via Nuitee
M
Masatoki • solo_traveller • jp
2
2026-02-22 • via Nuitee
T
Trifonas • family_with_children • cy
10
2026-02-22 • via Nuitee
K
Karl • family_with_children • at
8
Absolut empfehlenswert :-)
Pros:

Gute Lage, u-bahn, diverse Lokale, Nahversorger und ein riesiges einkaufszentrum in der nähe, unkompliziertes check in/check out, saubete zimmer mit zweckmässiger ausstattung, freundliches personal :-)

Cons:

eine der matratzen war leider durchgelegen, doppelbetten haben eine gemeinsame decke (das hat bei einem teil der familie zu kritik geführt)

2026-02-22 • via Nuitee
C
Charlston • family_with_children • br
8
Uma boa estada.
2026-02-14 • via Nuitee
K
Kacper • solo_traveller • gb
8
2026-02-12 • via Nuitee
J
Julia • extended_group • pl
10
2026-02-11 • via Nuitee
M
Marilyn • solo_traveller • gb
9
Pros:

Very good

Cons:

All good

2026-02-11 • via Nuitee
D
Darío • family_with_children • es
8
2026-02-11 • via Nuitee
J
Jason • solo_traveller • ie
9
Very enjoyable and comfortable.
Pros:

Great location and friendly staff. A warm and comfortable room. Easy access to all the local amenities and sights.

2026-02-10 • via Nuitee
S
Siham • extended_group • fr
8
J’ai passé un très bon séjour, c’etait agréable très chaleureux, propre, il y aucun vol vous pouvez laisser vos affaires
Pros:

C’était calme, propre, une température dans la chambre au top, les lits confortables

2026-02-09 • via Nuitee