Holiday Inn Express - Tullahoma by IHG

Hotels
•
Holiday Inn Express
8.2 (296 reviews)
2030 North Jackson Street , Tullahoma , US
+1 931-222-1414

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly/front desk staff and helpful manager
Clean and comfortable rooms (many mentions)
Convenient location close to shops/distilleries
Good coffee and easy check-in/out
Pool noted as nice by some guests
Cons:
Inconsistent housekeeping (missed cleans, towels issues)
Breakfast frequently understocked or slow; pancake machine out
Hallway mildew/odor and occasional pool smell
Maintenance problems in some rooms (toilet, torn blind, AC issues)
Billing issue reported (charged multiple times)
Noise from rooms above reported by some guests

Categories

Cleanliness
8.4
Generally described as clean rooms and comfortable; however there are repeat operational cleanliness issues (missed room cleans/towels, towels left on floor, torn blind, occasional hallway mildew smell) so slight deduction from perfect.
Service
9
Staff repeatedly described as friendly and helpful (front desk compliments, helpful manager, breakfast staff assistance). Some understaffing noted causing delayed room cleaning, but overall service sentiment is strongly positive.
Location
9.2
Consistently praised for being convenient and close to stores, attractions and local distilleries; parking and lighting noted positively.
Room Quality
8
Rooms described as comfortable and roomy with good TV selection, but occasional maintenance issues (non-functioning toilet, torn blind, misplaced towels, some units with poor AC) lower this slightly.
Amenities
7.6
Mixed amenities: coffee machines praised, pool described as nice by some but also reported with mildew/odor and occasional maintenance; pancake machine/outlet at breakfast was out of order, reducing amenity reliability.
Value for Money
7.4
Several guests found the price reasonable/affordable while at least one guest felt the rate was too high; there was also a serious billing complaint (charged 3 times) that negatively impacted perceived value.
Food and Beverage
7
Coffee repeatedly praised, but hot breakfast offerings were frequently understocked or slow to be replenished (pancake machine broken, sparse items across multiple days), leading to notably lower F&B sentiment.
Overall Experience
9
Majority of stays described as very enjoyable: friendly staff, comfortable rooms and convenient location dominate reviews. Operational issues (breakfast quality, occasional cleanliness/maintenance, billing) occur but do not outweigh broadly positive experiences.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Dive into relaxation with our indoor saltwater pool and enjoy a complimentary breakfast daily. Stay connected with free Wi-Fi and unwind in our classically decorated rooms equipped with modern essentials.

Fitness and Business Facilities: Keep up with your fitness routine in our well-equipped fitness center and take advantage of the on-site business center. Our 24-hour reception is always ready to assist you, ensuring a seamless stay.

Explore Nearby Attractions: Conveniently located near Arnold Air Force Base, Lakewood Golf and Country Club, Jack Daniel's Distillery, and the Bonnaroo Music Festival at Great Stage Park. Book your stay at Holiday Inn Express Tullahoma for a perfect blend of comfort and adventure.

Important information:

Kindly note the hotel will be undergoing a full renovation starting November 1st through January 2020.

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNA

Location

Property Accessibility

Total Disability Score: 42.86
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.2
Based on 296 reviews
Cleanliness: 8.4
Service: 9
Location: 9.2
Room Quality: 8
Amenities: 7.6
Value for Money: 7.4
Food and Beverage: 7
Overall Experience: 9
D
David • solo_traveller • us
8
2026-11-02 • via Nuitee
T
Travis • solo_traveller • us
10
Pros:

Clean rooms friendly staff and good breakfast

2026-10-22 • via Nuitee
M
Maritza • couple • us
6
We enjoyed the coffee, it was very tasty.
Pros:

It was a convenient location. Front desk staff always friendly.

Cons:

The toilet in our room was not functioning properly. Also they must of been under staff because it took them a couple of days to clean our room. For breakfast, the pancake machine was out of order during our stay.

2026-10-20 • via Nuitee
D
Douglas • couple • us
10
Pros:

Hotel room was comfortable, clean, overall excellent experience

Cons:

Nothing, don’t change anything.👍

2026-10-19 • via Nuitee
S
Stacy • family_with_children • us
7
It was not worth $185
Pros:

Close to everything.

Cons:

Loud. When we walked in the room there were two towels on the floor in front of the mini fridge.

2026-10-18 • via Nuitee
B
Brittney • couple • us
8
2026-09-14 • via Nuitee
M
Mathis • couple • us
9
Perfectly comfortable and friendliest staff.
Pros:

The front desk staff was super friendly, especially the lady who checked us in that evening. There was a "manager from out of town", she was super friendly and helpful. Also the lady who was serving breakfast saw that i was bleeding and she went and got me a bandaid. I live in the south, but the southern hospitality was so refreshing.

Cons:

The hallway on the second floor stunk so bad. I do not know what the smell was, it wasn't like a cigarette smell or marijuana (which is something you would normally smell in a hotel hallway unfortunately.) It was maybe a mildew smell. Idk they need to put some sort of plug in or something to get the stink out.

2026-09-02 • via Nuitee
J
John • solo_traveller • us
10
2026-08-30 • via Nuitee
D
Dustin • family_with_children • us
8
2026-08-27 • via Nuitee
S
Sharyl • couple • us
5
Blind was torn & did not work
Pros:

Location visiting family

Cons:

Location

2026-08-24 • via Nuitee
R
Richard • family_with_children • us
7
Good Hotel
Pros:

Staff was friendly, breakfast was good, pool was nice

Cons:

We requested a low-level room with our reservation, but they put us on the top floor. Several staff members took smoke breaks at the hotel entrance.

2026-07-25 • via Nuitee
M
Mary • couple • us
6
We met out of state family to tour a couple of distilleries, see the local parks and town.
Pros:

The room was comfortable and roomy. Breakfast was ok, filling. Coffee machines made great coffee. Check in/out was easy, great TV channel selection. good parking / lighting

Cons:

We stayed 3 nights, our room was cleaned with fresh towels the first day, but not the second, we had to go to the front desk to get fresh towels mid-afternoon, then someone came in the late evening and kind of made the bed and emptied the trash containers while we were out to dinner. We wanted to use the pool on the first night, the smell prevented us, (mildew???) it wasn't very pleasant.

2026-07-24 • via Nuitee
P
Pat • couple • us
9
2026-07-19 • via Nuitee
N
Norman • solo_traveller • us
1
Pros:

Nice hotel

Cons:

Got Charged 3 times with no refund in sight

2026-07-19 • via Nuitee
D
Deirdre • couple • us
9
Nice and clean. Affordable and convenient.
Pros:

Super friendly staff. Clean Room.

2026-07-13 • via Nuitee
A
Allan • solo_traveller • fk
9
Pros:

We stopped here when we went to the Jack Daniels tour, location was great for local shops and amenities. Front desk staff was great, facilties were good, clean and comfy.

2026-07-12 • via Nuitee
A
Amber • family_with_children • us
10
Great stay
Pros:

All the stores are close to the Hotel. The staff were super friendly and the free breakfast was amazing.

Cons:

N/A

2026-07-07 • via Nuitee
M
Morris • solo_traveller • us
3
Pros:

The room was comfortable. The free breakfast was something of a joke..We went down at 8am and there was very little put out. Cold cereal, bananas, no drinks other than coffee. After 4 days of staying in other Holiday Inn Express we knew what it was suppose to be for food. There was an elderly lady working the dining room but she just couldn't keep the food stations all filled, too slow for that kind of work. We went out and ate our breakfast on the road. This wasn't just 1 day either, it was the same during our 3 day stay. Very disappointing 😞

2026-06-30 • via Nuitee
B
BRANDI • couple • us
2
2 stars
Pros:

The motel was nice and friendly staff.

Cons:

The hallway was HOT! The air conditioner didn't work well or at all. The pool was getting maintenance however, it surprisingly was available to a group of kids. Not at all happy with our stay.

2026-06-29 • via Nuitee
K
Karrie • couple • us
7
2026-06-22 • via Nuitee