Citrus Hotel Cheltenham by Compass Hospitality

Hotels
•
Compass Hospitality
7.3 (119 reviews)
Wellington Street , Cheltenham , GB
+44 1242 696999

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Excellent location / central
Helpful and friendly staff
On-site parking
Comfortable beds / good sleep
Good value for price
Cons:
Cleanliness issues (stained mattress, some areas not clean, odor)
Breakfast problems (stale pastries, limited options, occasional no breakfast)
Rooms described as tired/basic in places
Lift not working for heavy luggage
Parking sometimes charged additionally

Categories

Cleanliness
5.5
Mixed/negative: several reviewers noted hygiene issues (mattress stained, 'mostly clean but there were areas', 'smelt'), indicating below-average cleanliness.
Service
8.3
Positive: multiple mentions of very helpful/friendly/pleasant staff; service is a clear strength for the property.
Location
9.2
Very positive: consistently praised as 'perfect', 'ideal', 'central' and convenient to town centre; location is a major asset.
Room Quality
7
Mixed: beds repeatedly described as comfortable, but rooms also called 'very tired', 'very basic' and with stained mattresses—average-to-above for comfort but worn overall.
Amenities
6.6
Mixed: on-site parking and large TV noted positively, but issues reported (lift not working, parking sometimes additional cost) reduce the score.
Value for Money
8
Positive: reviewers commented on good value and inexpensive central location; several said they'd stay again for the price.
Food and Beverage
6.2
Below average: multiple complaints about breakfast (stale pastries, limited choices, one guest told no breakfast available, 'could be improved').
Overall Experience
7.6
Generally positive: many guests would stay again and highlighted location and staff; negatives (breakfast, some cleanliness/room wear) temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-15 03:32

Property Description

Modern Accommodations
Enjoy the fresh and modern rooms and suites at our award-winning hotel, just a short walk from Cheltenham's center. Each room features a flat-screen TV, free WiFi, and tea/coffee facilities. Plus, wake up to a delicious continental breakfast included in your room rate.

Dining Discounts
Indulge in the local dining scene with up to 25% off at selected restaurants in town. Explore Cheltenham's culinary delights while enjoying savings during your stay at Citrus Hotel.

Conference Facilities and Parking
Whether you're here for business or pleasure, take advantage of our new conference facilities and private parking. Host successful meetings or explore the area with ease, knowing your car is secure. Book your stay now for a memorable experience!

Important information:

Guests booking 5-9 rooms and guests booking 28 nights or more will be charged a 10% deposit at the time of booking.

Guests booking 10 rooms or more will be charged a 20% deposit at the time of booking.

This payment is non-refundable and non-transferable.

Please note that the name on the credit card used for the booking should correspond to the guest staying at the property or guest may be asked to pay with alternative method.

Guests are required to show a photo identification and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Bookings of 4 rooms or more are subject to a different cancellation policy, with a 14-day notice period prior to arrival.

Limited parking is available at the hotel on a first-come, first-parked basis, and charges apply.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BHX

Location

Guest Reviews

7.3
Based on 119 reviews
Cleanliness: 5.5
Service: 8.3
Location: 9.2
Room Quality: 7
Amenities: 6.6
Value for Money: 8
Food and Beverage: 6.2
Overall Experience: 7.6
J
Jennifer • extended_group • gb
10
Pros:

Not applicable

Cons:

My mattress was rather lumpy and springs beginning to come through

2026-10-17 • via Nuitee
F
Fredi • extended_group • de
4
Pros:

Das Hotel liegt sehr zentral.

Cons:

Das Frühstück war am ersten Tag schon sehr überschaubar und am nächsten Tag war es noch weniger.(fast gar nichts)

2026-10-17 • via Nuitee
L
Leonard • couple • gb
6
Not great
Pros:

Decent location & a good shower

Cons:

Room very jaded

2026-10-17 • via Nuitee
P
Peter.genius • couple • gb
8
Convenient!
Pros:

Breakfast v basic. Juice too sweet, pastries like lead!
Very convenient for high street, facilities and the Literature Festival.

Cons:

See above.
The ghastly view of the wrecked building opposite the room was depressing.
The parking was very tight.

2026-10-16 • via Nuitee
I
Ingrid • solo_traveller • gb
10
2026-10-16 • via Nuitee
J
Judith • couple • gb
10
Clean, comfortable and good value in good location
Pros:

Clean and comfortable with a good shower and good value for money

2026-10-16 • via Nuitee
J
John • solo_traveller • gb
9
Friendly knowledgeable staff+great location
Pros:

Location superb for the Literary Festival.
Didn’t eat at the hotel

Cons:

Unavailability of taxis between 7 and 9 am

2026-10-15 • via Nuitee
R
Roger • solo_traveller • gb
7
2026-10-14 • via Nuitee
L
Louise • solo_traveller • gb
10
Friendly staff , terrific location , value for money .
Pros:

Clean comfortable and excellent value . Great location .

Cons:

Could do with a makeover … a bit dated

2026-10-14 • via Nuitee
M
Monika • couple • de
8
Günstiges Stadthotel
Pros:

Die günstige Lage in der Innenstadt sowie die vorhandene Garage.

Cons:

Das Frühstück war sehr, sehr einfach!

2026-10-14 • via Nuitee
D
Daniel • family_with_children • gb
6
One night only
Pros:

The location, there was a bath.

Cons:

The breakfast was very poor. The hotel is dated.

2026-10-14 • via Nuitee
T
Terri • extended_group • gb
8
An excellent location and very helpful staff
Pros:

The location was perfect for us.

Cons:

The pastries at breakfast were a little stale, but overall it was good.

2026-10-14 • via Nuitee
R
Richard • couple • gb
8
2026-10-13 • via Nuitee
M
Mulholland • couple • gb
8
2026-10-11 • via Nuitee
S
Samantha • couple • gb
5
We had a nice time in Cheltenham. The hotel was convenient
Pros:

Proximity to the town centre and had a car park. Staff were very pleasant - bed very comfy

Cons:

Very tired - room
Told no breakfast available
Mostly clean but there were areas
Mattress stained

2026-10-11 • via Nuitee
C
Carly • extended_group • gb
8
Would stay again… value for what I paid.
Pros:

Good to have parking on site, good location and bed was comfy.

2026-10-11 • via Nuitee
S
Samuel • solo_traveller • gb
10
2026-10-10 • via Nuitee
R
Richard • couple • th
8
Great location and convenient (additional cost) parking
Pros:

Location, parking and price

2026-10-10 • via Nuitee
Álvaro • solo_traveller • es
5
Ashtray dreams
Pros:

Location and friendly staff. Parking.

Cons:

.

2026-10-09 • via Nuitee
J
Johan • solo_traveller • gb
10
2026-10-09 • via Nuitee