citizenM Glasgow

Hotels
CitizenM
8.8 (7807 reviews)
60 Renfrew Street (corner of Hope Street) , Glasgow , gb

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Express check-in/check-out
Facilities for disabled guests
Ironing service
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable bed
Cons:
Cleanliness issues
Lift problems
Inadequate amenities

Categories

Cleanliness
8.05
There were mentions of cleanliness issues, including hairs in the bed and suspicious stains.
Service
9.55
Staff were generally praised, with specific mentions of helpfulness in resolving booking issues.
Location
9.55
Great location with easy access to theatres and city amenities.
Room Quality
8.55
Rooms were noted to be comfortable, but some issues with compactness were mentioned.
Amenities
8.05
Missing tea/coffee facilities and limited room amenities were highlighted.
Value for Money
9.05
Good value noted, though some amenities were lacking.
Food and Beverage
8.55
Breakfast was praised, though limited food amenities were noted.
Overall Experience
9.05
Overall a positive experience with minor issues that didn't significantly detract from the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-25 01:04

Property Description

Stylish and Convenient Accommodation
This citizenM Glasgow hotel, situated just 400 metres from Glasgow’s Royal Concert Hall, offers modern rooms with free Wi-Fi and innovative features. Guests can easily explore the city with key attractions within walking distance, such as George Square and Buchanan Galleries shopping centre.

Smart Room Technology
Guests can personalize their experience using the in-room iPad or the citizenM app, controlling various room settings and entertainment options. The ability to stream from personal accounts via Chromecast enhances the entertainment experience at no extra cost.

24-Hour Amenities
CanteenM, the hotel's self-service canteen, provides around-the-clock dining options, while the contemporary lounge offers a stylish setting to unwind. The hot & cold breakfast buffet caters to diverse dietary preferences, ensuring a satisfying start to the day.

Experience modern comfort and convenience at citizenM Glasgow – book your stay now for a memorable visit.

Important information:

Guests can also prepay the reservation before arrival, free of charge.

Check-in and check-out is done at the self-service terminal.

· Early check-in is free of charge (before 14:00) upon availability

· Supplement for late check-out is 29 GBP (11:00-14:00) upon availability The property has a nonsmoking policy.

This policy prohibits use of all types of cigarets, including electronic cigarets.

Please note that all guests have to provide a valid photo ID.

Please note that not all rooms have bathroom facilities for the disabled.

Please contact the hotel before your trip to inquire about the availability of mobility-accessible room features.

Registered Guests only.

No visitors allowed in the room.

We do not allow animals, only service animals are allowed.

Guests need to inform about the service animal before arrival.

Please note that this property does not accept cash payments.

When booking more than 10 rooms, different policies and additional supplements may apply.

Due to a refurbishment in the canteenM, you will receive a "B'fast in a bag" for £9.95 from 26.10.2024 until 15.12.2024.Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GLA

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

8.8
Based on 7807 reviews
Cleanliness: 8.05
Service: 9.55
Location: 9.55
Room Quality: 8.55
Amenities: 8.05
Value for Money: 9.05
Food and Beverage: 8.55
Overall Experience: 9.05
J
James family_with_children gb
10
Pros:

The decor was amazing, the staff were extremely friendly and helpful. I had my nephew with me and he asked if we could stay there from now on after being in afew other hotels within the city

2026-04-11 via Nuitee
C
Charles couple gb
4
Style over substance Citizen M
Pros:

Location perfect.

Cons:

You really do need to revisit the lack of a kettle in the room. Waking up during the night and wanting a cuppa? Not happening.
In our room the tv was terrible. The iPad or remote would not 'talk' to the tv. It took ages to get a programme on. Then it pixelated. Try for another channel and you went straight back to the beginning....no picture. Wait for ten minutes then the whole system starts again.
I told the person at reception about it when we checked out. She, correctly, asked if I had phoned reception to get it sorted. No I hadn't. We had had a very long day and we were in bed by 9pm to relax and watch some telly. It wasn't appropriate at that time to get someone to the room to fix it.

2026-04-11 via Nuitee
M
Mauro couple it
10
Rilassante
Pros:

Posizione

Cons:

Niente

2026-04-10 via Nuitee
V
victoria couple gb
10
compared to other properties in area this hotel is number 1 for comfort, service and leisure location 🫶
Pros:

Staff, Break out relaxation spaces, room layout, proper location. The staff were especially amazing, so helpful and lovely! 🥰

2026-04-10 via Nuitee
H
Helen solo_traveller gb
8
Compact and clean
Pros:

Great central location, near enough to transport links that it’s convenient, but not so close that the road is noisy (in fact I heard zero traffic noise!). Friendly helpful staff, and clean space efficient room. Great for a solo traveller!

Cons:

I’m grateful I was on my own, this would have been a much less pleasant experience if I was sharing the room. The rooms also do lend themselves to short stays as there isn’t a kettle or fridge. This wasn’t much of an issue for me but I know it would irk others! As previously mentioned, I couldn’t hear the traffic outside but wowee you certainly can hear other people in their rooms. It sounded like people were treating the floor above like a trampoline!

2026-04-10 via Nuitee
L
Lorna couple gb
10
Brilliant wee overnight stay good food lovely cocktails very friendly staff
Pros:

It was so quirky excellent location

Cons:

N/A

2026-04-09 via Nuitee
L
LYNNE family_with_children gb
6
Ok
Cons:

The ipads were a pain. Ours stopped worked in the end the staff moved us rooms. Handled quickly, but it was an inconvenience. There were no cups in the room and the TV channels were a very boring selection. We were moved to a higher room, called a city View where the view was just scaffolding. So worse than before the TV worked which was great until 8.30am and then stopped working again due the the iPad.

2026-04-09 via Nuitee
E
Elaine couple gb
9
Pros:

I liked being able to relax in the lounge with a cuppa. I liked the books in the room.

Cons:

Not having a kettle or anything to drink from, even a plastic cup by the sink when cleaning teeth would be good.

2026-04-09 via Nuitee
solo_traveller gb
1
2026-04-09 via Nuitee
R
rowan5000 Couples
10
Brilliant
Pros:

Amazing, loved it. Massive bed, super clean, great shower great venue and view. Bar and chilling areas pretty cool too. I wasn't super keen on having to work the lights/TV with the iPad but my partner took charge...and did enjoy that bit. Shame there's no kettle.

2026-04-08 via Tripadvisor
A
ALEXANDRA couple gb
8
Great value for money and enjoyable.
Pros:

Casual yet efficient

2026-04-08 via Nuitee
L
Leon couple gb
9
2026-04-08 via Nuitee
W
westerweel solo_traveller nl
8
2026-04-08 via Nuitee
L
Lucinda solo_traveller gb
5
Ok but not the best vfm.
Pros:

Good location

Cons:

The room was fine. I find it very poor not to have water glasses in the bedroom or even a kettle. The iPad was very tired and didn’t work properly which was very frustrating

2026-04-07 via Nuitee
D
Dylan couple gb
10
2026-04-07 via Nuitee
A
andrew couple gb
8
Cons:

Unhelpful receptionist

2026-04-06 via Nuitee
N
Natalie Mackellar family_with_children gb
10
2026-04-06 via Nuitee
S
Sarahlouise couple gb
10
2026-04-06 via Nuitee
V
Viktor couple gb
3
Pros:

Really friendly staff, food location fairly good bed.

Cons:

The cleanliness of the room was so poor, the shower hose was leaking, dust in the room, controls for the air con, TV and blinds as well as curtains through the tablet which was nearly with flat battery and the charging lead wasn't working. No kettle in the room, no wardrobe, limited space. For 101£ for the 1 night stay it's way too much for these facilities and overall room conditions.

2026-04-06 via Nuitee
D
Driscoll couple gb
9
Long weekend
Pros:

It was just right both of us.

Cons:

Shame both lifts were not available.

2026-04-06 via Nuitee