La Palma Princess

Gran resort en Fuencaliente, la parte más al sur de la isla. El desayuno de buffet tenía de todo, bebidas incluidas. Las zona de piscinas impresionante, con mini club para los niños. Tiene entretenimiento por el día y por la noche.

Spędziliśmy 5dni w hotelu, w części dla dorosłych. Zakończyliśmy pobyt 2dni wcześniej, bo na tyle byliśmy rozczarowani i zawiedzeni.

Plusy:
-przepiękny widok z basenu
-duży, zadbany teren hotelu, roślinność

El entorno y la localización en el borde de un acantilado de lava. Las instalaciones bien cuidadas

El personal del comedor superprofesional y amable. Asimismo la gente de recepción. Pudimos contratar facilmente las excursiones en la oficina que hay en el hotel.

Lovely hotel but some areas lack what you expect from a TUI Platinum hotel.

Pools are beautiful and weren't overly busy.
Staff at main restaurant were really friendly.
Sunbeds hit and miss...had to put towels down at 8am if you wanted shade too. No parasols at all.
Food very samey, poor choice for children.
Certain foods ran out and not replaced.

On arrival towel and pillow stained, drawers broken and fridge not cold.

Evening entertainment was hit and miss

Altitude to and from hotel on transfer was awful with lots being sick on coaches

Lovely relaxed setting but would not return

I visited La Palma for 7 days in late June-early July with my fiancee. This review will break down some of the elements of the hotel section by section. My ratings will be out of 5 stars.

Check-in/out: 3/5⭐️⭐️⭐️

Due to our evening flight being delayed, we arrived at the hotel later than usual at 10pm. We were told that we’d still be able to eat at the buffet and we appreciated that they kept it open for longer rather than closing at usual time. We stood and queued to check in for about 10 minutes.

However, due to this late hour, check in felt very rushed. We were told to sign a form and then given our room key along with a map which had our room circled. No details of towel information (more to follow below) and breakfast time/check out time were given. The staff member who checked us in was nice and friendly. At the end of our stay, we stood in line for 15-20 minutes waiting to check out of the hotel. Others ahead in line were naturally checking in which takes a while. We reached the front of the line only to just hand the key card over and that was that, over in seconds. Perhaps the hotel could have a key drop system implemented to save the queuing? The bag drop room was welcomed, as check out was at 12 midday and our flight was in the evening.

Room & ensuite: 4/5⭐️⭐️⭐️⭐️
The room we were given was a room with a balcony on a higher floor, as requested. The room was very clean, although slightly dated looking. All appliances in the room were of good working order such as the hairdryer and fridge. However, the air conditioning in the room, despite the numbers on the thermostat dial going down to lower than 10 degrees, stayed at roughly 23 degrees. It wasn’t the strongest of breezes, therefore after a long day sunbathing, it would have been nice to come back to a very cold hotel room. That being said, the room wasn’t exactly sweltering hot. The ensuite was clean and the shower was surprisingly powerful. The ensuite also included a bath which we did not use but was a ‘nice to have’. Also, WiFi from the hotel room was good and reliable.

Pools & Pool area: 3.5/5⭐️⭐️⭐️.5
The pools were very large and kept in good, clean condition. Most pools were gradient pools and therefore the shallow end heated up in the sun a lot quicker than the deep end. Very refreshing! On our first day, we headed to reception to ask where we find our pool towels, as none were given to us in the room. We were told to find them in the spa with no other details. We walked to the spa, queued in line only to find out at the front of the line that a €15 Cash deposit is needed to rent a pool towel. We brought no cash with us, nor our own towels and although a cash machine is in reception, we did not feel like walking all the way back up to reception to take some cash out (it would have been nice if the receptionist had told us the towels required cash either at check-in or when we enquired about towels the following day). Nevertheless, we decided to use our shower towels over the course of the week, not the best first impression of the hotel for an all inclusive resort… On a separate point, and one that the hotel cannot do much about, we found you had to get up at 7:30am in the morning to guarantee a sun-bed in the shade(this would be earlier if you are a family of 3+). This is, of course, standard across many hotels over Europe, however, the main issue we had was many families and couples were leaving their towels on the sun-beds all day, only never to use them once! (the whole day). This was frustrating, and although difficult to do, it might be something the hotel can change in future. The pool bar was great, friendly staff with the whole drinks menu available. Slushies, self-serve soft drinks, beer and wine. Spirits can be ordered too. An idea the hotel could implement, is to put signs up with either a relax zone or music zone sun bed area as during the aqua aerobics and other fun ‘animacion’ activities , the speakers blare out bass-ey music which can make relaxing in the sun or reading a book a little difficult for some. WiFi signal weakened quite a bit towards the back of the hotel by the coast but still worked.

Restaurants (Food market & El Mirador): 4.5/5 ⭐️⭐️⭐️⭐️ .5
The restaurants were surprisingly very good and despite being here for a week, we never became tired of the food due to the variety and how often they changed things up. We would have breakfast and lunch at the Mirador which is the pool side restaurant. The variety for these two meals, despite this restaurant being the smaller of the two was great! Hot and cold food, full English and continental, fresh fruit, desserts and ice cream! We ate dinner at the food market every day and the food was faultless. As we went in late June, the restaurant became very full from 7pm onwards, the staff run a tight ship with walkie talkies to ensure guests are seated efficiently to reduce queue times and crowding in the restaurant. This worked, however, a drawback of this, is as a couple, sometimes it became a little frustrating not being able to sit where we would like. For example, many of the tables seating two were pushed up against others of the same kind adjacently, this did not provide us with the most privacy and lead to many couples eating *mostly* in silence as to not disturb others (very) close by. Another pet peeve, was again, not so much the hotels fault but nevertheless a problem of guest behaviour, and that was people queuing in the hot food section. I saw a couple signs addressing this behaviour which nobody followed, but for example, this meant if you wanted to grab some fresh fish, you’d have to pass(whilst still in the line) the sausages, mashed potato, steaks, roasted veg even if you didn’t want those items of food, just to grab one thing; as to not “queue jump” and upset other hungry guests. Perhaps this is a British/German bad habit but it lead to a lot of unnecessary waiting. A highlight of the food was the desserts. Many all inclusive hotels have dessert that all tastes the same, a foamy creamy, tasteless combination. Not this hotel, honestly some of the best all inclusive desserts we have had! (the Profiteroles being a standout).

Sports activities: 2/5 ⭐️⭐️
The hotel has pool tables, table tennis tables, a beach volleyball area, mini golf and probably lots more. The issue is, despite the hotel being all inclusive, you have to pay to participate in all of these (if you’re not part of the animacion activities itinerary and want to do these activities without any other guests)! This also, may have been cash only like the towel deposit. A little disappointing. I’d also say the Palma princess “app” that runs on a webpage, does not work very well on mobile and loads very slowly on the hotel WiFi. This made knowing what activities are on such as yoga, quite difficult.

Entertainment: 2/5 ⭐️⭐️
The entertainment nights were like many all inclusive hotels, fun in nature but nothing truly great; some being better than others… Good variety of acts throughout the week though from pop, rock, magic, circus and dancing. The disco, where the entertainment was held had a bar, with an another bar situated not too far away in reception if the disco one is busy. The stage for the entertainment has very large columns either side of it, therefore viewing angles on busy nights were limited but generally there was enough seating for all. Football and sports fans are in luck as they showed all the World Cup games in dedicated sports bars and in reception.

Surrounding area: 5/5 ⭐️⭐️⭐️⭐️⭐️
One of the best things about the hotel is where it is situated, with the Atlantic Ocean to the west with views of El Hierro on a clear day and the volcanic landscapes that surround Las Indias to the east. You couldn’t ask for a more breath taking view whilst sat in the pool, on your balcony or sun lounger. The coastal running path around the hotel is a brilliant touch too to escape the busy all inclusive resort and walk by (and on) the numerous volcanic cliffs that lie beside the hotel, which itself is surrounded by banana trees. You understand, whilst you are there why the locals and mainland Spaniards aptly name it “La Isla Bonita”.

Coach transfers: 5/5 ⭐️⭐️⭐️⭐️⭐️
On time, air conditioned, clean with clear instructions given. The coach journey from and to the airport was seamless, with TUI reps providing all the information you need to know in a friendly, enthusiastic manner.

Excursions: 5/5 ⭐️⭐️⭐️⭐️⭐️
I highly, highly recommend going on the Roque de Muchachos guided tour. Rudi, our tour guide was extremely knowledgable about the island and a good laugh. You simply cannot visit La Palma without seeing the island from its summit, above the clouds

This my 4th visit to this fantastic hotel and I am confident I will return again. The resort is a little remote but I understand taxis and buses are easy available.
However as a solo traveler who appreciates life by the pool and bar this place is perfect.
The Esencia part is the ADULTS ONLY part of the princess hotel in La Palma.
Dining in the morning and evening is far superior to the usual all inclusive deals you often find and both the service and the quality of food is simply amazing .
The rooms I've e stayed in have always been beautiful and clean. Great views over the pool and sea (a little noise sometimes travels from the children's area) Or a room set back means you can ensure silence and enjoy the flowers and plants. (watching the birds zoom in and out at dusk is an experience in itself )
As others have mentioned the main resort is uphill so not easy for some.
The value for money compared to the other canary islands is amazing. I do enjoy a drink in the evening and the house spirits are not great but Ive always taken and added my own discretely with no issues.
Highly recommend

100% recomendable! Un verdadero paraíso con vistas al mar

The hotel was very clean and beautifully presented. The grounds were kept spotless and the areas around the pool were cleaned regularly. The food choice was amazing, there were so many options to suit all tastes and it is well catered for people with allergies. The bar and restaurant staff are incredibly friendly and helpful.
The rooms are quite spacious and very clean. They have everything you need and we had a gorgeous view overlooking the pools and sea.
The walk around the outside of the hotel is a great opportunity to get some exercise and offers some great cliff views.
The hotel put on the World cup football matches in a separate bar for everyone which was great but they also show other sporting events during the day (like the F1) in the main bar.
Special thanks to the animation team who are so much fun - in particular Alex, Flávio and Jorges.

We visited for two weeks from 11 June to 25 June 2026, in Suite 5106S. As we are mother and son, the suite worked really well for us, as it's basically two connected guest rooms, one set up as a lounge area with a sofa bed, and the other a double bedroom. Both areas have their own bathrooms and their own keycard operated entry doors. There are connecting doors between the two rooms both of which need to be open to allow entry into the other room. This was perfect as we both wanted privacy but with the convenience of being together. I took the sofa bed as I have a single bed at home, and despite having really low expectations and quite a few reservations about spending 14 nights on what might feel like a camp-bed, I was very pleasantly surprised at how comfortable the sofa bed was and what great nights' sleep I had throughout my stay. I wouldn't hesitate to book a suite again.
I have been to the hotel 8 times now, and my son 5, but this is the first time we've been in Summer. The welcome we received at the hotel door by Yoyo and Alex was exceptional. They really made sure we felt valued, and that our holiday fun started immediately. Check-in was efficient and friendly.
We were surprised and delighted to find a bottle of wine, water, and some chocolates in our room.
We spent our days by the pool, which was always clean and fresh, and the poolside was regularly patrolled and cleaned. The Animation team at the sports area were fantastic, especially Alex who was such fun, and kept us on our toes with his playful sense of humour. A real asset to the La Palma Princess team. We also had fun with Jorge and Flavio, who were both great to get along with and we always enjoyed the activities.
I use a mobility scooter which helps me negotiate the resort as I'm unable to repeatedly walk the distances and slopes between the rooms, restaurant, pools and bars. Using a scooter has meant that I can continue to visit this amazing hotel, and having knowledge of the best routes is invaluable in making my stay practicable. Even so, and even with a scooter, some of the slopes are not possible for those with mobility issues. However, if you're willing to compromise a bit and have an adventurous streak you can access most of the resort in a scooter, including the pathway outside the hotel perimeter. There are lifts up to the restaurant level which makes things easy, but beware the lift doors take no prisoners and my scooter has a few more dings in the paintwork as a result of over-enthusiastic door closures. I soon opted for the ramped access (quite steep) up to the restaurant level and my scooter coped with it surprisingly well, both going up and coming back down. It was a relief to not have to run the gauntlet of the lift doors.
I must mention Giovani in the Food Market, who made me feel so welcome and looked after at every mealtime, helping me to locate a table where I could park my scooter nearby. He was also so full of fun and smiles. Thank you Giovani.
The one area that disappointed us this year was the quality of the food at dinner. There appeared to be much less variety than previously, which meant long queues for the fish and meat dishes. There weren't as may alternatives as usual, and on a couple of occasions there was nothing that we really wanted and what we got we didn't enjoy. We found many dishes lacked flavour or basic seasoning. This is a bit of a deal-breaker for us as we've always loved the food offerings and have in the past been spoiled for choice. But not this time. I do hope that this element improves. We missed the lovely chilli con carne on Mexican night (though there was a smaller serving available as a filler for the burritos, but I didn't feel able to take enough of it to make it a main meal, as it was clearly just for putting in the burritos), the rich dark curry on Asian night, and the special touches that used to appear, such as the almond brittle, the chocolate fountain, and the blue cheese pasta on Italian night. These have been staples for many of our visits, but sadly not this time.
We found every single staff member to be attentive, willing, friendly and polite. Every single one. Whilst in past visits the service has always been good, this time it was exceptional from start to finish, with several instances where staff had anticipated our needs and delighted us with unexpected kindness. One such instance occurred by the pool, where we moved from our normal spot to make way for some boisterous lads in the vicinity (not a problem). I had been using one of the wicker chairs as an alternative to a sun bed or plastic chair, as I found it much more comfortable for reading in, but when I moved away to the other side of the pool where there were no wicker chairs, but hey ho no worries. Within 5 minutes one of the lifeguards picked up the wicker chair and carried around the pool and placed it next to me. What an absolute gem of a young man. I was so moved by his thoughtfulness. I'm sorry I didn't get his name. He made my day.
On another day I was sitting in a wicker chair with my feel up on a plastic chair (I have a medical need to sit like this sometimes, but nobody would know that), when one of the tradesmen working on the new bar/kids area brought over a cushion from another chair and placed it on the plastic chair to rest my legs on to be more comfortable. I was absolutely blown away by this.
These people - Yoyo, Alex, Giovani, my Lifeguard, and my Tradesman - are such a credit to the hotel. And as I've said before, every staff member was lovely.
We did have some issues with our room keys which took a bit too much energy to sort out. Our keys were deprogrammed in error after the first week, which required three visits to reception to resolve and get two keys reprogrammed to open both doors to our suite.
Having been looked after so well, I intend to visit the hotel in January on my own. The service I received has given me the confidence to know that I will be well looked after especially of there's anything I'm struggling with or need sorting out. I do hope that the food offering at dinner can be improved, but welcome the opportunity to find out soon.
Thank you again for an amazing two weeks and I look forward to my next visit with anticipation.

Es un lugar muy bonito, con muchas actividades para disfrutar, y el área de las piscinas fenomenal. La comida es muy buena y cada día el buffet prepara una temática de diferentes comidas.

La zona de la piscina y los animadores

The hotel is beautiful,stunning gardens,great food,staff were very helpful and our TUI rep very efficient with the trips we went on.

It is quite remote and hilly but we knew this,and there’s a regular local bus pick up outside the hotel making visiting the city and the volcanoes easy,local taxis are also very reasonable.

Les équipements et la diversité des buffets

This was hands down, the best all inclusive I’ve ever been to. Stunning hotel in a beautiful location. Views over the sea from every restaurant. The rooms were spacious, comfortable and clean. The air conditioning could have been a bit cooler for my preference but it was still comfortable. Staying in the adult only area was perfect for me as I was looking for a peaceful experience. This was absolutely perfect. Quiet and uncrowded. The facilities in the adult only section were great: the sauna, steam room and area that allowed less bathing suits was a real bonus. Each restaurant had a private section for guests on the adult only package. This made a real difference.
The quality of food and drinks was far superior than I have previously experienced in all inclusive hotels. It was very high quality and catered to many different tastes. The staff were so friendly and helpful. Anytime I had a question or request, it was answered/fulfilled quickly, professionally and always with a smile.
My only recommendation would be to add a few more hooks in the toilets and by the sauna (in the relax area) so people can hang their towels/handbags.
It has been a wonderful holiday. I highly recommend this hotel. Thank you to all the staff for making it such a lovely experience.

El alojamiento es un paraíso, la comida deliciosa y la atención 10/10. Superó expectativas!