Eastwell Manor, Champneys Hotel & Spa

Hotels
7.2 (2578 reviews)
Eastwell Park, Boughton Lees , Ashford , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful grounds
Excellent breakfast
Nice location
Cons:
Poor staff communication
Cleanliness issues
High pricing for basic stay

Categories

Cleanliness
5.28
Issues with cleanliness noted, such as dirty bathroom door and a mould patch on ceiling.
Service
7.75
Service experiences varied; some staff were kind and polite, but there were complaints about the reception staff.
Location
8.79
Great location mentioned multiple times, contributing positively to the stay.
Room Quality
6.74
Rooms described as okay but had specific issues like cold bathrooms and insufficient plug sockets.
Amenities
7.27
Amenities like the spa were available but had scheduling issues, limiting access for non-members.
Value for Money
6.23
Concerns regarding pricing given the basic services and the issues reported.
Food and Beverage
8.28
Breakfast was praised, but the dinner experience had mixed reviews.
Overall Experience
7.25
General sentiment is mixed; some highs and lows but overall an okay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation Options
Eastwell Manor Hotel offers a choice between Classic and Superior rooms in the Manor, as well as standard accommodation in Eastwell Mews. Each room is elegantly furnished to provide a comfortable and relaxing stay.

Fine Dining Experience
Indulge in exquisite French and modern English cuisine at the Manor restaurant, where dishes are prepared using the finest local ingredients. The culinary experience at Eastwell Manor is sure to delight even the most discerning palate.

Relaxation and Recreation
Guests can unwind at the Champneys Spa, work out at the fully-equipped gym, or enjoy outdoor activities like tennis. With access to a pool during specified hours, the hotel provides ample opportunities for relaxation and recreation.

Experience luxury and tranquility at Eastwell Manor Hotel - book your stay now for an unforgettable getaway.

Important information:

Standard bedrooms allocated are located within the Mews.

All bedrooms have private facilities. Guests can pre book access to the Spa facilities (subject to availability) daily between 07:00 and 10:00 and between 17:00 and 21:00.

Charges for spa access during session times is £15.00 per person, per session.

Dress code: Smart dress code only, except for breakfast. Gentlemen do not have to wear a tie.

Please note that dinner reservations cannot be guaranteed unless booked prior to arrival.

Breakfast inclusive rates offer a complimentary continental breakfast, with a supplement applied for a cooked English breakfast.

No under 16's are allowed in the spa, including the pools.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Wed, Oct 1, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 2578 reviews
Cleanliness: 5.28
Service: 7.75
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 6.23
Food and Beverage: 8.28
Overall Experience: 7.25
C
Claire couple gb
8
2026-02-14 via Nuitee
J
José couple gb
5
2026-02-14 via Nuitee
J
jdtoogood2000 Solo travel Ashford, Kent, England
10
Personal Training
Pros:

Eastwell Manor is a great location to relax recharge or just even take in the amazing views. Services are friendly and welcoming. I have not long become a member of the recently refurbished gym where I now have a Chapneys personal trainer called Jen who is excellent, she has really taken her time to understand my strengths and weaknesses and focused solely on a full body strength routine which is already having affect within only a few months.

I would highly recommend

2026-02-13 via Tripadvisor
C
Christiaan extended_group nl
9
Pros:

Beautiful surrounding. Fairy tale like manor.

Cons:

For a Hotel of this quality you’d expect à la carte breakfast to be included in the breakfast price.

2026-02-13 via Nuitee
F
FLORENT couple fr
8
2026-02-13 via Nuitee
A
Alina Rana couple gb
10
2026-02-13 via Nuitee
L
L2512TQgaryp Business
10
Imogen was a great host.
Pros:

Imogen made it a great experience

2026-02-12 via Tripadvisor
V
V8241VBchrisw Couples
10
PT sessions
Pros:

Always have great PT sessions with Imogen! Really pushes me and motivates me! Also enjoy the sessions!

2026-02-12 via Tripadvisor
B
Brindley couple gb
7
Pros:

The restaurant and standard of food.

Cons:

The room was tired in places especially the bathroom

2026-02-12 via Nuitee
J
Jade extended_group gb
10
Relaxing and lovely
Pros:

The grounds were beautiful, staff were accomidating and friendly, lovely food, would definitely visit again

Cons:

I wouldn't change anything

2026-02-12 via Nuitee
P
parretty Friends getaway
8
Good relaxing stay with good value for money
Pros:

Did overnight spa stay package. Nice room though hot water tap trickled with cold water.
Good quality food at breakfast, lunch and evening meal in lovely environment.
Spa area good though sauna was unavailable. Treatment excellent and good value for money.

2026-02-11 via Tripadvisor
J
Jet31783670692 Solo travel
10
Great new gym, amazing classes and joined up experience
Pros:

The new gym is excellent and being able to use this as part of boot camp was brilliant - thank you Georgie! The spin class was also brilliant and having the new products from Elemis at the end was a real treat

2026-02-11 via Tripadvisor
B
Beverley couple gb
5
2026-02-11 via Nuitee
D
Danny couple gb
10
2026-02-11 via Nuitee
J
jeremysW1403SL Solo travel
10
Almost a regular !
Pros:

I’m becoming a solo regular here ! Fantastically friendly staff , no elitism of any kind so don’t be afraid of coming on your own, lovely food , beautiful surroundings - proper relaxing time . Back soon !

2026-02-10 via Tripadvisor
T
tinkerbell539 Friends getaway Dubai, Emirate of Dubai
2
Disappointing
Pros:

Our first visit to Champneys after using the products ourselves and hearing so much about it but we were quite disappointed. The intro walk around was vague, the pool area was unclean, the sauna was under maintenance, there is no timer in the steam room so you know how long you have been in there, half of the lockers did not work when trying to lock using our wristband (I overheard someone else complaining saying this happens all the time), there was no towels left in the cupboard - the list goes on!
For the money you pay its really poor service. I dont be going back again, the service was shocking in comparison to Aqua Sana or Ragdale Hall which is superb!

2026-02-10 via Tripadvisor
D
Duffy couple gb
8
2026-02-10 via Nuitee
9
92bevh Solo travel
8
Great spin with Greorgie
Pros:

Great to be back at Champneys Eastwell small classes with brilliant instructors esp Georgie amongst others. Left in December 24 but returned a year later as I needed to revisit my fitness journey. Gym is currently undergoing a refit and what’s been done so far looks great. Wouldn’t hesitate to recommend joining.

2026-02-09 via Tripadvisor
C
Carlos couple gb
10
2026-02-09 via Nuitee
L
leticiasK6636EO Solo travel
10
Fitness session and fitness instructor
Pros:

This morning Bootcamp with Georgie was something else. Really well planned, structured and with an excellent balance between cardio and weights. Excellent fitness instructor, excellent class. Thank you xx

2026-02-08 via Tripadvisor