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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Pets allowed
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Special diet menus - on request
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Outdoor pool - seasonal
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Lockers
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Electric vehicle charging station
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Indoor pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Pet bowls
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Pet basket
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation Options
Eastwell Manor Hotel offers a choice between Classic and Superior rooms in the Manor, as well as standard accommodation in Eastwell Mews. Each room is elegantly furnished to provide a comfortable and relaxing stay.
Fine Dining Experience
Indulge in exquisite French and modern English cuisine at the Manor restaurant, where dishes are prepared using the finest local ingredients. The culinary experience at Eastwell Manor is sure to delight even the most discerning palate.
Relaxation and Recreation
Guests can unwind at the Champneys Spa, work out at the fully-equipped gym, or enjoy outdoor activities like tennis. With access to a pool during specified hours, the hotel provides ample opportunities for relaxation and recreation.
Experience luxury and tranquility at Eastwell Manor Hotel - book your stay now for an unforgettable getaway.
Standard bedrooms allocated are situated within the Mews.
All bedrooms have private facilities. Guests can pre book access to the Spa facilities (subject to availability) daily between 07:00 and 10:00 and between 17:00 and 21:00.
Charges for spa access during session times is £20.00 per person, per session.
Dress code: Smart dress code only, except for breakfast. Gentlemen do not have to wear a tie.
Please note that dinner reservations cannot be guaranteed unless booked prior to arrival.
Breakfast inclusive rates offer a complimentary continental breakfast, with a supplement applied for a cooked English breakfast.
No under 16's are allowed in the spa, including the pools.
A deposit may be required at the property.
Location
Guest Reviews
Everything
Nothing
Amazing place to stay. The staff couldn't have done more for us. They really made this a great stay for my other half's 40th birthday.
The location and nature arrouds
The rom was desty' cooffe macine dosen't work breackfast was including but the coffe was extra charge also 75£ per person extra for day spa was expensive for the service offer
Property is stunning
Spa is only open in the morning and evening. That should be advertised clearer. I paid for the booking inc breakfast but that doesn’t cover the full cost of breakfast. Also breakfast menu was limited.
The location is fantastic, the gardens, the house and pretty easy to get to.
Very badly managed, there are lots of young keen staff who I can't fault except they are not trained or managed. Arriving at reception I was met by staff who didn't really know what they were doing, as more people arrived some had to wait over 30 minutes just to check-in. The rooms are OK, more travel lodge than luxury, expect to hear your neighbours and they'll also hear you. I was given a room in the mews. We then had an event dinner which from the staff side was chaotic, some people didn't get their food, people had to chase and then received the wrong food as they'd given their order to someone else. Food wasn't hot, luke warm at best. Constantly chasing staff, no one was overseeing. It was a very poor effort and a shame for somewhere which could be very good. I would suggest management visit a successful and luxury hotel and spa to learn how to provide a good service.
The architecture is beautiful, the views lovely.
The service was not great, there were lots of small issues with attention to detail in the room - a leaky tap, a rucked rug, a rusty radiator
Location, Ambience
Advertised with bath but not in the room given
Mille, Carlton and the dog treats!
Everything else. Tired, badly maintained poor night's sleep no pre departure probing as to why it was such an awful stay.
Its history, location, views,
It wasn’t kept up to date ie decorated in last ten years, tv that worked properly, electrical from the same era rather than at least three different updates including round pins. Terrible bathroom and awful water pressure which meant toilet took ages to re fill and affected shower - hand held over the bath which was the first we’ve encountered
Great location .
Mews cottages very tired , carpets stained and loose, poor paintwork, mould in bathroom. Knob missing on stained furniture. Checkin staff booked us into wroung restaurant for breakfast at 10:15 . When we arrived we were told breakfast had finished.
Gardenia staff got the meal choice wrong twice despite being required to pre order for only 8 people . No apology. Bill was wrong on both champagne and wine. One restaurant server rude.
For a Champneys hotel overall poor.
Nous n'étions pas venu à Eastwell Manor depuis plusieurs années et hésitions à revenir à la lecture des mauvaises critiques émises par certains clients. Certes, l'hôtel a perdu une partie de son charme (quelques éléments de décoration et musique inadaptée) depuis les travaux d'il y a quelques années. Cependant, nous ne regrettons absolument pas d'être revenus car la magie des lieux opère toujours. Loger dans le château reste une expérience exceptionnelle. Nous avons bénéficié d'une chambre sur l'arrière avec une vue magnifique sur la campagne. Cette chambre était immense, tout comme la salle de bains équipée à la fois d'une baignoire et d'une douche. La qualité de la literie et la propreté étaient également au rendez-vous. Le petit déjeuner est servi dans la grande salle à manger du château. Nous avons eu la chance d'être placés à côté de la fenêtre avec la vue sur le parc.
L'accueil a été excellent tant lors de l'arrivée à l'hôtel qu'au petit déjeuner avec un personnel très aimable.
Nous reviendrons certainement.
Des détails mais qui ont leur importance:
La musique d'ambiance devrait être plus adaptée et plus en sourdine et si possible supprimée sur la terrasse extérieure. On vient à Eastwell pour une certaine quiétude.
Les cloisons mobiles de la salle à manger du château sont assez inesthétiques.
La piscine est moins accueillante avec les immenses matelas placés tout autour. Leur retrait serait bienvenu.
Stunning grounds and location
Accommodation falls well short of the standard expected . Tired room and uncomfortable bed
Breakfast was OK
When we arrived we were taken to our room and in the corridor outside our room there was a terrible smell of damp and in our room the maid had sprayed a freshener to try to reduce the smell of damp. We were then offered a tiny room instead which we had to take as if I had slept in the room that we had booked I would have suffered from Asthma and been unwell.
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