Eastwell Manor, Champneys Hotel & Spa

Hotels
7.2 (2751 reviews)
Eastwell Park, Boughton Lees , Ashford , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
See all facilities

Review Highlights

Pros:
Beautiful grounds
Excellent breakfast
Nice location
Cons:
Poor staff communication
Cleanliness issues
High pricing for basic stay

Categories

Cleanliness
5.28
Issues with cleanliness noted, such as dirty bathroom door and a mould patch on ceiling.
Service
7.75
Service experiences varied; some staff were kind and polite, but there were complaints about the reception staff.
Location
8.79
Great location mentioned multiple times, contributing positively to the stay.
Room Quality
6.74
Rooms described as okay but had specific issues like cold bathrooms and insufficient plug sockets.
Amenities
7.27
Amenities like the spa were available but had scheduling issues, limiting access for non-members.
Value for Money
6.23
Concerns regarding pricing given the basic services and the issues reported.
Food and Beverage
8.28
Breakfast was praised, but the dinner experience had mixed reviews.
Overall Experience
7.25
General sentiment is mixed; some highs and lows but overall an okay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation Options
Eastwell Manor Hotel offers a choice between Classic and Superior rooms in the Manor, as well as standard accommodation in Eastwell Mews. Each room is elegantly furnished to provide a comfortable and relaxing stay.

Fine Dining Experience
Indulge in exquisite French and modern English cuisine at the Manor restaurant, where dishes are prepared using the finest local ingredients. The culinary experience at Eastwell Manor is sure to delight even the most discerning palate.

Relaxation and Recreation
Guests can unwind at the Champneys Spa, work out at the fully-equipped gym, or enjoy outdoor activities like tennis. With access to a pool during specified hours, the hotel provides ample opportunities for relaxation and recreation.

Experience luxury and tranquility at Eastwell Manor Hotel - book your stay now for an unforgettable getaway.

Important information:

Standard bedrooms allocated are located within the Mews.

All bedrooms have private facilities. Guests can pre book access to the Spa facilities (subject to availability) daily between 07:00 and 10:00 and between 17:00 and 21:00.

Charges for spa access during session times is £15.00 per person, per session.

Dress code: Smart dress code only, except for breakfast. Gentlemen do not have to wear a tie.

Please note that dinner reservations cannot be guaranteed unless booked prior to arrival.

Breakfast inclusive rates offer a complimentary continental breakfast, with a supplement applied for a cooked English breakfast.

No under 16's are allowed in the spa, including the pools.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 2751 reviews
Cleanliness: 5.28
Service: 7.75
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 6.23
Food and Beverage: 8.28
Overall Experience: 7.25
H
Hannahlee.b solo_traveller gb
8
Definitely would recommend
Pros:

Absolutely stunning grounds. Dinner in the Spa was delicious.

Cons:

Breakfast service was not great, definitely not worth the money unfortunately.

2026-05-14 via Nuitee
C
Christy couple gb
6
Beautiful setting but needs a refurb
Pros:

The setting is absolutely beautiful and the newly refurbished room was lovely & the bathrooms are gorgeous.
It’s got lots of potential!!

Cons:

I think the hotel is extremely dated, the room service food & bar food was awful.
We were originally given a room that was very dated & not clean, there was no hot water and the sink wouldn’t drain. You can really hear the people upstairs so we had to ask to move rooms and I had to call myself multiple times for that to happen.
The gym was good but they didn’t sell bottled water, not even in the spa restaurant.
I didn’t go to the spa but even paying for the most expensive room you have set hours you can visit the spa which I found inconvenient.
And when we went for dinner the member of staff seemed extremely put out we hadn’t booked and the customer service wasn’t great even tho the restaurant wasn’t busy at all at the time.

2026-05-14 via Nuitee
S
Stefan family_with_children be
8
2026-05-14 via Nuitee
S
Sydney couple gb
8
2026-05-12 via Nuitee
S
Sam couple gb
5
2026-05-12 via Nuitee
D
David solo_traveller gb
9
Pros:

Superb location. Excellent staff. Great food. Comfortable room.

Cons:

Room was good but looked a bit tired.

2026-05-11 via Nuitee
I
Ivan solo_traveller gb
7
Pros:

The spa centre and the size of our room

Cons:

The main house is not it's best condition.

2026-05-10 via Nuitee
I
Irene couple gb
10
Lovely relaxing stay
Pros:

This was our second overnight visit to Eastwell Manor. Lovely building and gardens. Relaxing, peaceful location. We had a leisurely lunch in the bar area , food was excellent and good value. Cocktails were delicious. The bar man was courteous and very polite. Wish we had noticed his name.
We stayed in a mews room, lovely room,the room was spacious, clean and roomy. Bonus it was a short walk to the spa. We paid £20.00 each so we could use the pool facilities . Breakfast was at the sage restaurant within the spa, very fresh and tasty.
A very enjoyable stay.

Cons:

Nothing really.

2026-05-08 via Nuitee
J
jessica solo_traveller gb
9
Wedding Anniversary Visit,
Pros:

Our 1st wedding anniversary celebration, and we had a wonderful time. Staff from waiters, to bar staff were congratulating us throughout our stay which was so personal. Food was quite pricey, however worth the money. Rooms and grounds are beautifully kept, a very relaxing and calm atmosphere. Looking forward to returning already.

Cons:

Our lady at reception who checked us in was quite un-friendly, not rude at all but not very welcoming. The one tiny comment I could make about our room, was that the mattress was too small for the bed and we needed to stuff pillows down the back of the frame.

2026-05-06 via Nuitee
J
John solo_traveller nl
9
2026-05-06 via Nuitee
K
Keith couple gb
10
Eastwell Manor Firstly I must say Eastwell Manor is the most beautiful of buildings both inside and out. The landscape
Pros:

Lovey location

Cons:

Impressive building

2026-05-05 via Nuitee
J
Judith solo_traveller gb
5
2026-05-05 via Nuitee
D
David couple gb
10
Spoiled rotten
Pros:

Lovely ambiance and surroundings

Cons:

4 poster bed

2026-05-04 via Nuitee
T
Tina couple gb
10
2026-05-04 via Nuitee
D
David couple gb
10
So relaxing I didn’t want to leave
Pros:

Lovely spa and excellent treatment

Cons:

Pool and facilities

2026-05-04 via Nuitee
C
Claus solo_traveller gb
7
2026-05-04 via Nuitee
E
Ellison couple gb
6
Was nice but could be alot better
Pros:

Cock tails nice area nice staff polite

Cons:

That 2 of the lights didnt work in the room
No air con in the room
No anti slip matt in shower
2 single beds sliding around the room

2026-05-03 via Nuitee
M
Marietta couple gb
10
Overall good
Pros:

Wonderful weather, great garden, terraces and views

Cons:

Lack of storage in bathroom, no shelves or hooks (for robes supplied) nor in room either

2026-05-01 via Nuitee
N
Nicola couple gb
10
2026-04-30 via Nuitee
D
Debbie couple gb
9
Highly recommend. Very relaxing stay in luxurious surroundings. Would definitely return one day.
Pros:

It was all better than expected, the room was beautiful and comfortable. The spa was great. The main house and gardens very grand. Had lovely food and friendly service.

Cons:

There was some confusion about offers - overheard a few others questioning during dinner. However, sorted efficiently.

2026-04-28 via Nuitee