Eastwell Manor, Champneys Hotel & Spa

Hotels
7.2 (2578 reviews)
Eastwell Park, Boughton Lees , Ashford , gb

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
See all facilities

Review Highlights

Pros:
Beautiful grounds
Excellent breakfast
Nice location
Cons:
Poor staff communication
Cleanliness issues
High pricing for basic stay

Categories

Cleanliness
5.28
Issues with cleanliness noted, such as dirty bathroom door and a mould patch on ceiling.
Service
7.75
Service experiences varied; some staff were kind and polite, but there were complaints about the reception staff.
Location
8.79
Great location mentioned multiple times, contributing positively to the stay.
Room Quality
6.74
Rooms described as okay but had specific issues like cold bathrooms and insufficient plug sockets.
Amenities
7.27
Amenities like the spa were available but had scheduling issues, limiting access for non-members.
Value for Money
6.23
Concerns regarding pricing given the basic services and the issues reported.
Food and Beverage
8.28
Breakfast was praised, but the dinner experience had mixed reviews.
Overall Experience
7.25
General sentiment is mixed; some highs and lows but overall an okay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation Options
Eastwell Manor Hotel offers a choice between Classic and Superior rooms in the Manor, as well as standard accommodation in Eastwell Mews. Each room is elegantly furnished to provide a comfortable and relaxing stay.

Fine Dining Experience
Indulge in exquisite French and modern English cuisine at the Manor restaurant, where dishes are prepared using the finest local ingredients. The culinary experience at Eastwell Manor is sure to delight even the most discerning palate.

Relaxation and Recreation
Guests can unwind at the Champneys Spa, work out at the fully-equipped gym, or enjoy outdoor activities like tennis. With access to a pool during specified hours, the hotel provides ample opportunities for relaxation and recreation.

Experience luxury and tranquility at Eastwell Manor Hotel - book your stay now for an unforgettable getaway.

Important information:

Standard bedrooms allocated are located within the Mews.

All bedrooms have private facilities. Guests can pre book access to the Spa facilities (subject to availability) daily between 07:00 and 10:00 and between 17:00 and 21:00.

Charges for spa access during session times is £15.00 per person, per session.

Dress code: Smart dress code only, except for breakfast. Gentlemen do not have to wear a tie.

Please note that dinner reservations cannot be guaranteed unless booked prior to arrival.

Breakfast inclusive rates offer a complimentary continental breakfast, with a supplement applied for a cooked English breakfast.

No under 16's are allowed in the spa, including the pools.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Swimming pool: Closed from Wed, Oct 1, 2025 until Thu, Apr 30, 2026

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 2578 reviews
Cleanliness: 5.28
Service: 7.75
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 6.23
Food and Beverage: 8.28
Overall Experience: 7.25
J
Jack • couple • gb
7
Great value for money, great first experience of a spa.
Pros:

Spa was great, The grounds were lovely and staff were more than helpful

Cons:

The main pool in the spa was freezing, the bed was not comfortable and it was a little bit small.

2026-04-18 • via Nuitee
S
steven • solo_traveller • gb
8
2026-04-18 • via Nuitee
D
Dionne • couple • gb
10
2026-04-18 • via Nuitee
S
Sarjan • couple • gb
1
2026-04-18 • via Nuitee
P
Paula • couple • gb
10
Eastwell Manor blends timeless English elegance with tranquil luxury and impeccable service.
Pros:

Eastwell manor is stunning. Beautiful grounds and a fantastic Manor steeped in history. It is full of British charm. Service is attentive and staff are brilliant (particularly Annie and Imogen who looked after us so well.)

Cons:

There is nothing we didn’t like about the property - however booking.com must be clear in their room description locations as we were disappointed with our original room that we had booked - simply because it wasn’t where we thought it would be. We were very lucky to be offered an upgrade after speaking with one of the brilliant members of staff. If you don’t mind where you are then ‘The Mews’ could be the perfect option for a less expensive stay. If you want to be in the Manor House, please make sure you’re getting this on your booking. (Ours had no mention of ‘The Mews’ so we wrongly assumed we’d be in the house.) First two pics show our first room ‘with garden view.’ Third pic was our upgrade - which was stunning.

2026-04-18 • via Nuitee
Y
Yves • couple • gb
8
Beautiful weekend stay, we will be back!
Pros:

We had a fabulous overnight stay for two. The hotel staff were lovely and accommodating. We had a superb evening meal (thanks to our waiter Andrew(?) in particular!) and a great time at the spa. The room was really comfortable and tranquil.

Cons:

The spa itself was a little over capacity, and so it felt more overrun than relaxing on the Valentine’s weekend, but still lovely

2026-04-18 • via Nuitee
J
Jessica • couple • gb
10
2026-04-17 • via Nuitee
S
sophie • extended_group • gb
10
Pros:

Beautiful hotel. We got married here and will be visiting for the foreseeable future. This is by far our favourite hotel. The grounds are stunning, the rooms are spacious and luxurious. The food is delicious and the staff are friendly, welcoming and super helpful. Highly recommend!

2026-04-16 • via Nuitee
D
Dr Val • solo_traveller • au
7
Overrated judging from my experience there
Pros:

Surrounding parklands
The chimneys

Cons:

Shower was barely warm - tried evening and next morning
Room cold
No PowerPoint near bed
Very sterile room

2026-04-16 • via Nuitee
S
Scott • couple • gb
5
Cons:

Spa booking system and breakfast

2026-04-15 • via Nuitee
S
Sarah • solo_traveller • gb
8
Pros:

The quiet location and the gardens.

Cons:

The restaurant was expensive and the portions were tiny.

2026-04-15 • via Nuitee
A
Anis Samy • couple • gb
6
2026-04-14 • via Nuitee
J
Jennifer • couple • gb
7
Would like to return but would hope for a better room
Pros:

The building and grounds were beautiful spa was lovely

Cons:

Our room wasn’t the cleanest we found hairs on the floor and in the cupboards !
Rooms are very dated in mews cottage

2026-04-13 • via Nuitee
C
Christopher • couple • gb
8
Very good value but seemed more down at heel than I was expecting
Pros:

Great spot quiet and beautiful

Cons:

A bit drafty and some areas tatty. Like curtains in our room

2026-04-12 • via Nuitee
N
Natalie • family_with_children • gb
9
Restorative
Pros:

Lovely helpful staff, beautiful room with stunning views. The grounds are immaculate!

Cons:

Early morning vacuuming

2026-04-12 • via Nuitee
E
Edward • couple • gb
10
2026-04-12 • via Nuitee
J
Julie • family_with_children • gb
5
Lovely grounds, maybe unlucky with the room.
Pros:

Very pretty venue and lovely spa.

Cons:

Our room was so very hot and only had a tiny window to open which I had to stand on a chair to reach and jump up to open.
Quite a few spiders and wasps in the room too!!

2026-04-11 • via Nuitee
B
Brown • couple • gb
10
2026-04-11 • via Nuitee
J
Jayne • solo_traveller • ie
6
Pros:

Location, house, garden and facilities were all beautiful

Cons:

Cleanliness of the room - around the tea and coffee facilities was covered in spilt milk and coffee from previous guests and the room was quite dusty in places

2026-04-11 • via Nuitee
S
sean • couple • gb
10
Very good price for the quality of the hotel
Pros:

Beautiful building . Great outdoor pool

Cons:

N/a

2026-04-10 • via Nuitee