Eastwell Manor, Champneys Hotel & Spa

Hotels
7.2 (2914 reviews)
Eastwell Park, Boughton Lees , Ashford , gb

Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Beautiful grounds
Excellent breakfast
Nice location
Cons:
Poor staff communication
Cleanliness issues
High pricing for basic stay

Categories

Cleanliness
5.28
Issues with cleanliness noted, such as dirty bathroom door and a mould patch on ceiling.
Service
7.75
Service experiences varied; some staff were kind and polite, but there were complaints about the reception staff.
Location
8.79
Great location mentioned multiple times, contributing positively to the stay.
Room Quality
6.74
Rooms described as okay but had specific issues like cold bathrooms and insufficient plug sockets.
Amenities
7.27
Amenities like the spa were available but had scheduling issues, limiting access for non-members.
Value for Money
6.23
Concerns regarding pricing given the basic services and the issues reported.
Food and Beverage
8.28
Breakfast was praised, but the dinner experience had mixed reviews.
Overall Experience
7.25
General sentiment is mixed; some highs and lows but overall an okay experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:02

Property Description

Luxurious Accommodation Options
Eastwell Manor Hotel offers a choice between Classic and Superior rooms in the Manor, as well as standard accommodation in Eastwell Mews. Each room is elegantly furnished to provide a comfortable and relaxing stay.

Fine Dining Experience
Indulge in exquisite French and modern English cuisine at the Manor restaurant, where dishes are prepared using the finest local ingredients. The culinary experience at Eastwell Manor is sure to delight even the most discerning palate.

Relaxation and Recreation
Guests can unwind at the Champneys Spa, work out at the fully-equipped gym, or enjoy outdoor activities like tennis. With access to a pool during specified hours, the hotel provides ample opportunities for relaxation and recreation.

Experience luxury and tranquility at Eastwell Manor Hotel - book your stay now for an unforgettable getaway.

Important information:

Standard bedrooms allocated are located within the Mews.

All bedrooms have private facilities. Guests can pre book access to the Spa facilities (subject to availability) daily between 07:00 and 10:00 and between 17:00 and 21:00.

Charges for spa access during session times is £15.00 per person, per session.

Dress code: Smart dress code only, except for breakfast. Gentlemen do not have to wear a tie.

Please note that dinner reservations cannot be guaranteed unless booked prior to arrival.

Breakfast inclusive rates offer a complimentary continental breakfast, with a supplement applied for a cooked English breakfast.

No under 16's are allowed in the spa, including the pools.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 5 years old stay for free when using an existing bed.
    Children up to and including 15 years old stay for £50 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.2
Based on 2914 reviews
Cleanliness: 5.28
Service: 7.75
Location: 8.79
Room Quality: 6.74
Amenities: 7.27
Value for Money: 6.23
Food and Beverage: 8.28
Overall Experience: 7.25
C
chris solo_traveller gb
7
Pros:

Overpriced food and bar lets this place down

2026-07-18 via Nuitee
L
Lesa couple gb
5
First time it was a disappointment
Pros:

It was very stately

Cons:

Needs a fair bit of refurbishing not quite up to scratch. No hot water. Windows didn’t close, stains on sofa, mildew on wall.

2026-07-17 via Nuitee
F
Fabrizio couple it
10
Pros:

Premetto che abbiamo già soggiornato in questa struttura e siamo voluti tornare perchè siamo siamo stati molto bene. A distanza di tre anni le cose non sono cambiate: bellissimo posto, bellissima ambientazione, ottimo cibo. Abbiamo solo usufruito della piscina. Per un rinfresco va benissimo.

Cons:

Rispetto alla volta scorsa, non ho trovato il campo da cocket allestito senza mazze. Punterei a ripristinarlo oltre che ad ammodernare i giochi da tavolo che sono pochi e manca qualche elemento.

2026-07-17 via Nuitee
D
Dr. Michael couple de
8
Sehr schönes Hotel und ebenso schöner Garten, da Wellness sind weisse Bademäntel ubiquitär
Pros:

Frühstück entfiel wegen früher Abreise, das Hotel ist wunderschön, da aber alle Gäste im weissen Bademantel rumrennen, wirkt alles ein wenig deplatziert. ABer insgesamt gerade wegen des korrekten Preises empfehlenswert

Cons:

Hunderte mit weissen Bademänteln

2026-07-15 via Nuitee
K
Kelly couple gb
10
2026-07-14 via Nuitee
V
Victoria solo_traveller gb
7
A very mixed bag
Pros:

Great for Dogs ( we had treats toys & a bed waiting for our dog )which is high up on my list , it meant I could relax & enjoy my time there . I had read some terrible reviews on booking . Com , but the price of the room swayed me to give it a go . Very pleasantly surprised . We had the ground floor of a little cottage , this was really lovely . Very clean & comfortable.
I really enjoyed the outdoor pool , unfortunately they didn't have any towels so I had to run back to my room to get one . I didn't have a robe either. 
As we arrived on a Sunday it felt quite quiet , which was lovely .
The terrace bar is very pleasant , but no lighting out there when dark . 
My partner had massage before he left. Very professional and just what he needed. Unfortunately there were 2 complaints from other guests, in the 5 minutes that he was waiting. Generally,  there seemed to be a lack of cohesion amongst the staff.The manor house & gardens are wonderful .

I thoroughly  enjoyed my stay.

Cons:

On entering the drive way of the Eastwell Manor , we discovered very poor signage , something very much lacking on the whole site . 
There is a lack of lighting , which for me made getting back to the cottage very difficult, as I am visually impaired .
I was really tempted to dead head the roses !!!!

2026-07-14 via Nuitee
C
Callum couple gb
10
2026-07-14 via Nuitee
H
Hannah couple gb
5
Not sure we will ever stay at the property again, room was riddled with mosquitoes and the shower plug was all blocked u
Cons:

The room was full of mosquitos and the shower plug was blocked and not draining the water properly, my partner and I ended up checking out the same night, apparently no duty manager on site at night so refunds was unavailable, mosquitos kept landing on us and I am heavily pregnant. I have been waiting a couple of weeks for someone to get back to me and I only had a refund of £23 today? Does that even cover breakfast!! Very poor service. Not happy with our stay at all.

2026-07-14 via Nuitee
L
Laura couple gb
9
Pros:

The location

2026-07-14 via Nuitee
C
Claudia couple gb
5
Disappointing
Pros:

Food is good at the spa restaurant

Cons:

Dirty and unliked after. Lots of drinking at the pool during daytime. Many small things not working/ in need of repair.

2026-07-13 via Nuitee
J
Jane solo_traveller gb
6
A few issues.
Pros:

A beautiful hotel and surroundings. The staff were all really friendly and nice. The outdoor pool was lovely.

Cons:

Not enough staff on duty - arrivals took ages, tables were uncleared. Corridors and stairs were tatty, both blinds in my room were broken, my phone was broken, the ironing board was dirty and the shower cubicle was tiny with a huge shower head - very difficult to use. Breakfast was very basic and the toast was sliced packaged white bread. There was a very loud fitness session with banging music at the outdoor pool at 9.30am that you could hear inside the room.

2026-07-12 via Nuitee
V
van Doormaal family_with_children nl
7
mooi,leuk
Pros:

de locatie en omgeving...........goed voorzien van water en koffie en theematerialen in de kamer.

Cons:

onderhoud in onze kamer, de tegeltjes lieten los in badkamer en bleven aan je voeten plakken. Kozijnen erg slecht in de verf. geen horren in de ramen, erg veel last van muggen in de kamer.

2026-07-12 via Nuitee
J
John couple gb
1
Would definitely not go back
Pros:

An amazing property, but in desperate need of updating

Cons:

Property isn’t desperate need of updating, breakfast room is covered in cobwebs on the ceiling, corridors and worms are in desperate need of painting. No air-conditioning in the Rooms just a little fan.

2026-07-12 via Nuitee
A
Alison solo_traveller gb
6
Disappointing
Pros:

Stunning in the main hotel, although we didn’t view a bedroom! the location was beautiful.

Cons:

The Mews accommodation, we were for some reason put in an accessibility room, we were not told this on arrival, the bathroom was old and needed updating the shower was not suitable for the able bodied. the toilet was to high. The room was extremely hot due to a heat wave no aircon but we were given a small fan, we asked for mosquito plug in as the room was full of them but were not given one.

2026-07-12 via Nuitee
C
Colin couple gb
4
Very disappointed
Pros:

Grand location with lovely grounds

Cons:

Beds were very uncomfortable & room was unbearably hot with no aircon. Breakfast in the main house was lovely, but switched us to the spa on Monday & breakfast was horrible.

2026-07-11 via Nuitee
E
E8771OEluciec Couples
6
Tired facilities and slow service but treatments very good
Pros:

The location is beautiful, but the price does not reflect the facilities or services. Facilities are very tired - half the showers and changing rooms are out of order. We did enjoy the pool and the outdoor jacuzzi was lovely. However service leaves a lot to be desired. Waited ten minutes to ‘check in’ for the spa day, then at breakfast again waited ten minutes to be sat down. Then half an hour went by and our tea and juice wasn’t bought, and we couldn’t get anyone’s attention to get it so we just left. Same with lunch - it took ages to order, and when it came to wanting dessert or coffees we had to wait twenty minutes just to order. Incredibly poor. Not enough staff. One of the waitresses was run off her feet running in and out of the kitchen with food etc, but I think for busy days there need to be more staff with more training about what luxury service looks like.

The massage therapists we had, Ella and Amy, however were fantastic!

2026-07-09 via Tripadvisor
S
sarphati solo_traveller gb
8
2026-07-09 via Nuitee
K
Kalaivani couple gb
8
very good short break with spa facilities
Pros:

all facilities had easy access for wheelchair user

Cons:

afternoon tea had to be booked 24 hours before.

2026-07-09 via Nuitee
C
Cecilie solo_traveller no
8
2026-07-08 via Nuitee
G
Getaway39041016527 Couples
2
Covered in bed bugs
Pros:

Covered in bed bug bites from a stay in one of the cottages from Saturday. The venue,location and staff were all lovely, but come on guys this is not acceptable. The rooms were not clean at all but for 1 night i thought i could live with that. But bed bugs !!!! And i really am covered, i have had someone look at them. Eastwell manor you must get this sorted it looks like you may have had this issue before looking at your reviews.

2026-07-07 via Tripadvisor