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Facilities
Property facilities
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Fitness facilities
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WiFi available
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Free WiFi
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Parking
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Free Parking
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Non-smoking rooms
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Fitness center
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Terrace
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Garden
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Pets allowed
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Meeting/banquet facilities
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Tennis court
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Hot tub/Jacuzzi
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Sauna
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Dry cleaning
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Breakfast in the room
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Massage services
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Spa/wellness center
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Non-smoking throughout
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Outdoor pool
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Sun terrace
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Board games/puzzles
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Special diet menus - on request
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Outdoor pool - seasonal
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Lockers
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Electric vehicle charging station
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Indoor pool
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Outdoor furniture
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Sun loungers or beach chairs
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Wine/champagne
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Pet bowls
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Steam room
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Beauty Services
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Fitness/spa locker rooms
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Yoga classes
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Pet basket
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Fitness classes
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Personal trainer
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Key access
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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Delivered food - securely covered
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Luxurious Accommodation Options
Eastwell Manor Hotel offers a choice between Classic and Superior rooms in the Manor, as well as standard accommodation in Eastwell Mews. Each room is elegantly furnished to provide a comfortable and relaxing stay.
Fine Dining Experience
Indulge in exquisite French and modern English cuisine at the Manor restaurant, where dishes are prepared using the finest local ingredients. The culinary experience at Eastwell Manor is sure to delight even the most discerning palate.
Relaxation and Recreation
Guests can unwind at the Champneys Spa, work out at the fully-equipped gym, or enjoy outdoor activities like tennis. With access to a pool during specified hours, the hotel provides ample opportunities for relaxation and recreation.
Experience luxury and tranquility at Eastwell Manor Hotel - book your stay now for an unforgettable getaway.
Standard bedrooms allocated are situated within the Mews.
All bedrooms have private facilities. Guests can pre book access to the Spa facilities (subject to availability) daily between 07:00 and 10:00 and between 17:00 and 21:00.
Charges for spa access during session times is £20.00 per person, per session.
Dress code: Smart dress code only, except for breakfast. Gentlemen do not have to wear a tie.
Please note that dinner reservations cannot be guaranteed unless booked prior to arrival.
Breakfast inclusive rates offer a complimentary continental breakfast, with a supplement applied for a cooked English breakfast.
No under 16's are allowed in the spa, including the pools.
A deposit may be required at the property.
Location
Guest Reviews
External garden
Poor service, getting charged to use the pool even though I booked overnight stay, paying for hot chocolate as additional charge for breakfast taking funds from my bank before I had checked out.
Lovely grounds, spacious room, decent spa
Very understaffed so all a bit slow on the service
Amazing
Lovely building.
It’s be institutionalised. Awful ground floor- poor decor It appears it has just become a function venue.
We loved the beautiful views, especially watching the sunset from the hotel. It was such a peaceful and relaxing way to end the day.
Firstly, our room did not have the garden view that was stated when booking. We were also disappointed that there were no robes or slippers provided, despite these being advertised as part of the stay.
We were also extremely disappointed to discover that use of the swimming pool required an additional £20 per person!!.
The breakfast experience was another major disappointment. We expected a traditional English breakfast and a reasonable choice of food, but the selection was extremely limited. To pay the amount we did for our stay and then receive such a poor breakfast offering was very disappointing. The toast we were served wasn't even fresh, which, quite frankly, is an absolute disgrace given the price of the stay.
We also had breakfast in the spa area rather than the main dining area, which was not what we expected. Furthermore, there were no staff available to purchase a drink, which only added to the feeling that the level of service was far below what should be expected at a hotel of this standard.
Beautiful location, friendly and efficient staff.
Some of the decor needed improving, for example the ceiling was peeling in out room and there was some water stains on the curtains
Country side location. The Manor House is simply beautiful on the outside .
The cleanliness is something they need to look into, we had to move room due to the cleanliness. I understand it’s the countryside, but there were bugs and dirt on our carpets, the lack of cleaning is an issue . Thankful we were only saying for 1 night .
Everything
Nothing
The location the beauty of the house and gardens the outdoor pool
It was far too busy people could not find beds around the pool area. The main restaurant was closed on a Monday and Tuesday and also was not told that bar food would stop at 6 pm.
Beautiful area, wonderful buildings, excellent staff .
Room , tired and worn . Bathroom , dirty grouting, stained bath and sink , carpet stained and old . Not up to the usual standard needed lots of maintenance doing . Breakfast not as described on booking. com . No buffet , restricted to choosing an item from the menu.
Disappointing from previous stays.
De locatie is prachtig, hoewel er hier en daar wat opfrissingswerken nodig zijn.
Personeel was niet attent, tafels in bar waren vuil, facturatie liep fout, laders voor EV werken niet
The reception staff were excellent ,and extremely helpful.
Rooms were very comfortable.
Beautiful property in lovely location
Easy parking
Location is great, however some parts are worn such as stains of moisture on ceiling in rooms and wall plaster falling off in lobby. The service is poor: tables in the bar are dirty, when you ask for help at reception they promise support but don’t do it. EV chargers: none of the 3 working.
Just awful from start to finish. My husband had made it clear to staff that I have a disability, but our room was miles from reception. It was ok, could have been lovely, but was so tired and dated. The curtains were frayed and faded - tip to housekeeping here, is you just turned them round so the inner edge becomes the outer, it would have been a quick fix. We asked for coffee pods five or six times but never got them.
The grounds start off well but as you walk further down, the walls are broken and decaying.
Evening meal - ok, not great, and a very limited menu which appears to never change.
The straw that broke the camel's back - my husband had checked that breakfast was in the main house where our room was, as I cannot walk far. The next morning we went to the restaurant for breakfast only to find that we had to walk to the spa for breakfast. We pointed out that we could not do so - no suggestions, no solutions offered, just ~"oh dear". not helpful, so we had to leave and find a cafe to get breakfast. We asked for a refund for the breakfast and were told it could not be done.
Such a disappointment - I came to this hotel thirty years ago when it was amazing, now it is decaying and the service appalling
We put in two complaints to the email address given for complaints - asking for our breakfast to be reimbursed - and perhaps not surprisingly there has been an overwhelmingly silent response to both.
If the management do read this review - please just refund our breakfasts!!!!
Arrived for a much needed spa day / day off and some downtime.
Reception handed robe and flip flops Little attention to detail or customer care to pressure she was under with sheer volume of guests and club members.
Turned up for treatment at 12 to be told it was cancelled. They had tried to contact me at 09.30 by which time we had arrived for visit having driven 2 hours.
So not impressed with lunch, the state of the outdoor terrace area, jacuzzi being closed for the duration.
Basically paid for a swim!
Wouldn’t recommend and the thing I wouldn’t recommit was customer care and management oversight. No one could care less about the experience we were or weren’t having in the day.
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