Eastwell Manor, Champneys Hotel & Spa

Advertised with bath but not in the room given

Everything else. Tired, badly maintained poor night's sleep no pre departure probing as to why it was such an awful stay.

Des détails mais qui ont leur importance:
La musique d'ambiance devrait être plus adaptée et plus en sourdine et si possible supprimée sur la terrasse extérieure. On vient à Eastwell pour une certaine quiétude.
Les cloisons mobiles de la salle à manger du château sont assez inesthétiques.
La piscine est moins accueillante avec les immenses matelas placés tout autour. Leur retrait serait bienvenu.

Mews cottages very tired , carpets stained and loose, poor paintwork, mould in bathroom. Knob missing on stained furniture. Checkin staff booked us into wroung restaurant for breakfast at 10:15 . When we arrived we were told breakfast had finished.
Gardenia staff got the meal choice wrong twice despite being required to pre order for only 8 people . No apology. Bill was wrong on both champagne and wine. One restaurant server rude.
For a Champneys hotel overall poor.

It wasn’t kept up to date ie decorated in last ten years, tv that worked properly, electrical from the same era rather than at least three different updates including round pins. Terrible bathroom and awful water pressure which meant toilet took ages to re fill and affected shower - hand held over the bath which was the first we’ve encountered

When we arrived we were taken to our room and in the corridor outside our room there was a terrible smell of damp and in our room the maid had sprayed a freshener to try to reduce the smell of damp. We were then offered a tiny room instead which we had to take as if I had slept in the room that we had booked I would have suffered from Asthma and been unwell.

Accommodation falls well short of the standard expected . Tired room and uncomfortable bed

The service was disappointing. The hotel had lost some of the character and soul which one would have expected from a property of this calibre. Our meal was underwhelming and overpriced. The wines were expensive without offering quality or value.
Our room was tired which made for an uncomfortable night’s sleep.

The service at dinner was very poor, and the price didn't reflect the local area.

Very chilled out

No running water, no hot water on the first morning - staff were disjointed between the two main buildings, room was so tired - the wardrobe was disgusting! So disappointing as the grounds are stunning!

If you have mobility problems, it’s a bit tricky to move on the gravel leading to the main house . Access is much easier to the mews cottages though.

Arrived after large wedding had departed , outside terraces dirty and strewn with aftermath , consent cushions . Rowdy people outside the hotel in early hours , restaurant food very good but service poor

Room too hot and no fridge. For the money would expect that

Booked an overnight stay, wanted to just use the pool and had to pay an extra £20.00, most hotels allow use of pool if you stay, shower cold but contacted reception who sorted problem but had to wait 30/45 minute to have hot water,not a large amount of cold breakfast variety, expensive but I think your booking just for the name of the hotel.

Although it was in the communication I still feel the pool access (7-10am & 5-9pm) for non spa package guests is restrictive. It’s at times when you’re sleeping / eating, so for the £20pp fee we wouldn’t have had very much time to enjoy. This is a negative for me.
The restaurant supervisor / manager was ‘pleasantly rude’ about us not booking a time for breakfast stating the restaurant was full. I have never in 40 years booked for breakfast & even if managing guest times is helpful with demand etc we would have happily sat at a small table in adjacent room. As it was there was plenty of room.
I know things cost a lot now but I expected a little more for £350

The receptionist in the Manor House was offhand and unwelcoming upon check-in.
The room was outdated, tired, shoddy and in desperate need of a refurbishment. No robes in the room.
The Champneys Spa had NO ROBES! Instead, they gave us ONE towel each.
We could not enjoy lunch at the Sage Spa Restaurant wrapped in a towel.
We were expected to go from the spa to the outdoor pool wrapped in a towel.
Spa Reception was rude, unapologetic, and argumentative, as if the failure to provide robes at a spa was our problem. This was disgraceful and embarrassing.
Champneys are resting on their laurels of once being a luxurious spa, which is now equivalent to an overcrowded local Leisure Centre. In addition, the spa was grubby in places and would benefit from a deep clean, with housekeeping on hand to tidy dirty towels and clean the dressing room areas.