Tokyu Stay Yotsuya - Shinjuku Area

Hotels
8 (1333 reviews)
Shinjuku-ku Yotsuya 2-1 , Tokyo , jp

Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Staff adhere to local safety protocols
Fire extinguishers
Smoke alarms
See all facilities

Review Highlights

Pros:
Good location
Helpful staff
Cons:
Poor cleanliness
High price for the condition

Categories

Cleanliness
5.19
Significant complaints about unclean rooms and lack of detailed cleaning.
Service
9.99
Staff were praised for their helpfulness and responsiveness.
Location
10
Convenient location close to transportation and amenities.
Room Quality
7.15
Rooms described as tired and old with multiple cleanliness issues.
Amenities
9.18
Adequate amenities provided but lacking complimentary food options.
Value for Money
6.14
Pricing considered high given the quality of cleanliness and maintenance.
Food and Beverage
8.19
Limited food options and no complimentary food provided.
Overall Experience
8.18
Overall experience impacted negatively by cleanliness issues, despite good service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:53

Property Description

Prime Location near JR Yotsuya Railway Station

Well-Equipped Rooms with Kitchenette
Experience the convenience of a flat-screen TV, safety deposit box, and a private washing machine in every room. The kitchenette includes a microwave, fridge, and electric kettle for your comfort.

Convenient Amenities and Services
Enjoy free Wi-Fi, nightwear, and slippers during your stay. Take advantage of services like dry cleaning, photocopying, and courier services at the 24-hour front desk.

Ready to experience comfort and convenience at Tokyu Stay Yotsuya? Book your stay now and explore Tokyo hassle-free!

Important information:

The full amount of the reservation must be paid at check-in.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Additional charges apply for early check in before 15:00.

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.


We will be carrying out renovation work on the lobby and courtyard as shown below.
During this period, noise and vibration may occur depending on the time of day.


An accommodation tax per person, per night is not included in the price and must be paid at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs JPY 1500 per day.

Location

Guest Reviews

8
Based on 1333 reviews
Cleanliness: 5.19
Service: 9.99
Location: 10
Room Quality: 7.15
Amenities: 9.18
Value for Money: 6.14
Food and Beverage: 8.19
Overall Experience: 8.18
F
fabrice couple fr
10
Top à refaire
Pros:

Tout la localisation le personnel très professionnel la chambre et la literie

Cons:

Ras

2026-05-09 via Nuitee
W
Willis couple au
10
A clean and convenient place to stay, amazing/helpful staff and great facilities
Pros:

I stayed on the 8th floor and the view from my room was beautiful. On a nice clear day I could see mt Fuji!! Made the money very worth it

Cons:

Nothing

2026-05-09 via Nuitee
R
Ricardo couple cl
8
2026-05-08 via Nuitee
A
Airi family_with_children jp
7
良かった
Pros:

ドライヤーがリファで乾かしやすかった!

Cons:

床にほこり、コップが汚れていた

2026-05-08 via Nuitee
B
Benjamin couple us
4
Decent for long stays but I wouldn’t use it again as a tourist
Pros:

Fridge with a freezer was a nice surprise. Also had a washing machine. So for those doing a longer stay a good option. The balcony was nice and being able to open outside door for lots of fresh air.

Cons:

Too far from night life, resteraunt options, and activities. The metal cabinets on balconies were not properly secured and banged all night long in the wind.

2026-05-07 via Nuitee
H
Helen couple au
8
2026-05-06 via Nuitee
E
Elma couple si
10
Very good!
Pros:

Very nice location with well connected trains, I liked the balcony very much and comfortable bed and tv with YT and Netflix!

Cons:

Maybe more detail cleaning after each costumer.

2026-05-05 via Nuitee
A
Alexander couple au
1
This place is dirty. Do not stay
Pros:

Nothing

Cons:

Our room was filthy on arrival. Mold in multiple spots in bathroom. Hairs scattered around the bathroom - on the bath, on the ground, on the walls, on the ceiling! Behind the toilet lid also dirty and with a urine stain… The room was cleaned to an acceptable level the next day upon request. Staff were disinterested and unapologetic for the level of filth. No offer to change rooms or any sort of fix other than a mediocre clean

2026-05-04 via Nuitee
P
Peter couple au
9
Convenient location with comfortable room with very accomodating staff
Pros:

Great budget hotel in a convenient location between Tokyo station and Shinjuku so easy to get to the Royal Palace gardens and the shopping at Shinjuku. The staff were very accommodating, kind and friendly with service with a smile. It has an onsite self serve cafeteria, a Family Mart right next door and a fantastic Pizza Pasta restaurant across the road not to mention many more choices.

Cons:

Make sure you get a room with a City view not street. Everything was great!.

2026-05-03 via Nuitee
M
Michael couple cz
9
2026-05-02 via Nuitee
F
FATMA extended_group tr
6
2026-05-01 via Nuitee
M
Melissa couple us
10
2026-04-28 via Nuitee
I
Inoue couple jp
10
2026-04-28 via Nuitee
O
Olga Paola family_with_children fr
10
2026-04-28 via Nuitee
A
Ana Maria solo_traveller co
6
Good location that requires best cleaning
Pros:

I liked the location of the hotel. It was really good

Cons:

It was not too clean. The air-conditioner, the extractor of the bathroom smells really bad. The thing in the rooms were not so clean I was able to see that for example the bathroom like the shower, or where the toilet paper was placed was dusty, the carpets were not so clean. The thing of daily use like towels or blankets was clean but evidently the other things are not deeply clean with frequency which was not enjoyable.

2026-04-25 via Nuitee
O
Omair family_with_children gb
9
Pros:

Very spacious room, in a quiet and safe location, 5mins from metro, room had powerful Air conditioning, fridge, freezer, washing machine, microwave, cooker etc so very convenient. There is a family mart next door if you need anything. Hotel has 24hr access to free tea/coffee. Staff very friendly and helpful.

Cons:

Staff struggled with English but wasn't a big issue as you just use a translator app to get message across. Breakfast comes as frozen that you heat up in your own room - pricey for what it is.

2026-04-25 via Nuitee
B
Bruno couple fr
9
Bon séjour.
Pros:

Bien équipé et endroit agréable. Bonne situation géographique, proche ligne de train, métro.

Cons:

Bonne idée les chocolatines et croissants en libre service de 15 h à 19 h mais le créneau n'est pas vraiment adapté quand on part en visite toute la journée.

2026-04-24 via Nuitee
M
Melissa solo_traveller us
7
Pros:

Decent size for a room in Tokyo. Close to the train station. In room laundry.

2026-04-22 via Nuitee
L
Lynda family_with_children gb
8
2026-04-21 via Nuitee
L
Lai Yee couple sg
8
Clean and comfortable.
2026-04-20 via Nuitee