Tokyu Stay Shibuya

Hotels
8.7 (2882 reviews)
Shibuya-ku Shinsencho 8-14 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Spacious rooms for Tokyo
Convenient amenities
Cons:
Noise issues reported
Limited housekeeping services
Room size may vary

Categories

Cleanliness
8.16
Most reviews highlight cleanliness; however, some experienced noise issues that impacted their stay.
Service
9.13
Guests frequently praised the helpfulness of the staff and their attentive service.
Location
9.17
The hotel is well-located near Shibuya and various amenities, making it a prime spot for exploration.
Room Quality
8.62
Rooms are reported as spacious by some, but some found them small; generally well-appointed.
Amenities
8.65
Several amenities, including washer/dryer and toiletries, were well-received; certain noise issues were noted.
Value for Money
8.61
Most guests felt the value was good, though some raised concerns about high prices in relation to services.
Food and Beverage
8.66
Unable to draw specific sentiments; however, free coffee in the lobby adds to guest satisfaction.
Overall Experience
8.63
Overall reviews indicate a positive experience, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:49

Property Description

Convenient Location near Shibuya Station
Located just a 10-minute walk from Shibuya Station, Shibuya Tokyu Stay Hotel offers a prime spot for travelers to explore the vibrant city of Tokyo.

Modern Amenities for a Comfortable Stay
The air-conditioned rooms are equipped with a flat-screen TV, a washing machine, and a kitchenette with essential appliances. Guests can enjoy complimentary Wi-Fi throughout the property and relax in nightwear and slippers provided for their comfort.

Convenient Services and Nearby Attractions
Guests can take advantage of services like dry cleaning and luggage storage at the 24-hour front desk. With easy access to Harajuku and Shinjuku areas, as well as Yoyogi Park and Meiji Shrine, there's no shortage of attractions to explore during your stay.

Book your stay at Shibuya Tokyu Stay Hotel now for a memorable Tokyo experience!

Important information:

There are 2 Tokyu Stay properties in Shibuya area. Please check the property name and address before arrival.

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 and late check out after 11:00 is available at a surcharge. Please contact the property for more details.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 2882 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
A
AMY • family_with_children • gb
7
2026-05-09 • via Nuitee
C
Collins • solo_traveller • au
9
Great bang for buck
Pros:

Good size rooms and the staff were very friendly!

Cons:

We stayed at a tokyu stay in Kyoto that had a drink dispenser, ice dispenser and a free sake. Would be so good if all of tokyu stays had that.

2026-05-08 • via Nuitee
B
Ben • couple • au
8
2026-05-08 • via Nuitee
L
lynne • solo_traveller • au
8
Pros:

Great location staff were great

2026-05-08 • via Nuitee
K
Kageyama • couple • jp
10
2026-05-08 • via Nuitee
J
Julia • couple • de
8
Wir haben uns sofort wohl gefühlt, perfekter Start für die Japanreise
Pros:

Tolle Unterkunft, sehr großes Zimmer für Tokio, super Ausstattung!

2026-05-07 • via Nuitee
L
Linda • couple • nz
9
Great place to stay, staff helpful,
Pros:

Clean, good sized rooms, good location 5 mins walk to Shibuya scramble, lots of nice eating places close by, safe area

Cons:

Did have a small balcony but could get to it because a built in desk in front of sliding door, although able to open door by reaching over to let some air in

2026-05-07 • via Nuitee
E
Elinoar Almagor • couple • us
9
Pros:

quiet, central, close to dinner spots, clean

2026-05-07 • via Nuitee
P
patricia • family_with_children • au
10
2026-05-06 • via Nuitee
O
Olga • extended_group • br
8
2026-05-06 • via Nuitee
I
Ian • family_with_children • us
5
2026-05-05 • via Nuitee
K
Kevin • couple • ch
10
2026-05-05 • via Nuitee
F
Fedele • solo_traveller • it
8
2026-05-05 • via Nuitee
C
Corso • extended_group • au
8
2026-05-04 • via Nuitee
P
Philippe • solo_traveller • fr
9
Pros:

J ai tous aimé.

Cons:

La vue de note fenêtre

2026-05-04 • via Nuitee
T
Thomaswipro • solo_traveller • fr
9
2026-05-04 • via Nuitee
N
Nora • couple • lu
8
Great stay!
Pros:

The room was big enough and the washing machine was just amazing to have! We also loved the fridge (as there wasn’t one in every hotel we stayed in) and we even had a small balcony!
Close to the hotel are lots of restaurants which are not as crazy crowded and everything is very vlose in general!

2026-05-03 • via Nuitee
S
Sutton • couple • au
10
Lovely, comfortable hotel in a quiet street yet so close to everything
Pros:

This is a lovely hotel. The street is so quiet yet the next street is buzzing with lovely restaurants. Fantastic location in Shibuya. The room was spotless with a very comfortable bed. Highly recommend!

2026-05-02 • via Nuitee
T
Tehmina • couple • sg
8
2026-05-01 • via Nuitee
F
Facundo Nahuel • couple • ar
10
No podriamos pedir mas! Buenisimo
Pros:

Tokyu esta un nivel mas arriba en equipamiento y comodidad de las habitaciones.

Cons:

La chica del cafe un poco malhumorada 🙃

2026-05-01 • via Nuitee