Tokyu Stay Shibuya

Hotels
8.7 (2800 reviews)
Shibuya-ku Shinsencho 8-14 , Tokyo , jp

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Lift / Elevator
Luggage storage
Fax/photocopying
Non-smoking throughout
Shared lounge/TV area
Staff adhere to local safety protocols
Fire extinguishers
See all facilities

Review Highlights

Pros:
Great location
Helpful staff
Spacious rooms for Tokyo
Convenient amenities
Cons:
Noise issues reported
Limited housekeeping services
Room size may vary

Categories

Cleanliness
8.16
Most reviews highlight cleanliness; however, some experienced noise issues that impacted their stay.
Service
9.13
Guests frequently praised the helpfulness of the staff and their attentive service.
Location
9.17
The hotel is well-located near Shibuya and various amenities, making it a prime spot for exploration.
Room Quality
8.62
Rooms are reported as spacious by some, but some found them small; generally well-appointed.
Amenities
8.65
Several amenities, including washer/dryer and toiletries, were well-received; certain noise issues were noted.
Value for Money
8.61
Most guests felt the value was good, though some raised concerns about high prices in relation to services.
Food and Beverage
8.66
Unable to draw specific sentiments; however, free coffee in the lobby adds to guest satisfaction.
Overall Experience
8.63
Overall reviews indicate a positive experience, with many guests expressing a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:49

Property Description

Convenient Location near Shibuya Station
Located just a 10-minute walk from Shibuya Station, Shibuya Tokyu Stay Hotel offers a prime spot for travelers to explore the vibrant city of Tokyo.

Modern Amenities for a Comfortable Stay
The air-conditioned rooms are equipped with a flat-screen TV, a washing machine, and a kitchenette with essential appliances. Guests can enjoy complimentary Wi-Fi throughout the property and relax in nightwear and slippers provided for their comfort.

Convenient Services and Nearby Attractions
Guests can take advantage of services like dry cleaning and luggage storage at the 24-hour front desk. With easy access to Harajuku and Shinjuku areas, as well as Yoyogi Park and Meiji Shrine, there's no shortage of attractions to explore during your stay.

Book your stay at Shibuya Tokyu Stay Hotel now for a memorable Tokyo experience!

Important information:

There are 2 Tokyu Stay properties in Shibuya area. Please check the property name and address before arrival.

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 and late check out after 11:00 is available at a surcharge. Please contact the property for more details.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.7
Based on 2800 reviews
Cleanliness: 8.16
Service: 9.13
Location: 9.17
Room Quality: 8.62
Amenities: 8.65
Value for Money: 8.61
Food and Beverage: 8.66
Overall Experience: 8.63
L
Layne couple us
10
Spacious stay pn a quiet street close to everything in Shbuya!
Pros:

I loved the kitchenette and washing machine in the room—that was super nice to be able to make tea and wash our clothes halfway through the trip! Our room was also very spacious for Tokyo stays (balcony, full bathroom with door not off of bed, kitchenette). Staff was incredibly friendly and the location was on a quiet street close to everything.

2026-04-11 via Nuitee
J
Jayde couple au
10
2026-04-10 via Nuitee
C
Catherine family_with_children us
9
Loved our stay here and would definitely return
Pros:

This was our first place in Japan (arrived via cab from Haneda). It has comfortable and spacious family style rooms with bunks with balcony, both bathtub and shower with separate sink area, a market right across from hotel lobby and is on a quiet side street with a variety of restaurants. Also a quick and easy 10min walk to the famous Shibuya crossing, one of the coolest districts in Tokyo as well as the beautiful Yoyogi park (and “pignic”cafe if you have kids).. From hotel we were easily able to be picked up for a private highlights of Tokyo day trip. Everything was comfortable and quiet, handy magnets outside door to indicate service needed. Fridge and kettle. Pajamas as well as many extras included. Staff was very nice and helpful. Would definitely recommend.

Cons:

Can’t think of much. Maybe balcony was small with limited view but still So nice to have an outdoor space.

2026-04-10 via Nuitee
J
Joshua couple gb
7
Convenient location and comfortable bed
Pros:

Hotel was well located in Shibuya whilst still being quiet, close to local amenities and small bars/restaurants. Room was an okay size and included in-suite laundry.

Cons:

No coffee in room, no breakfast included and the room was smaller than similar prices in Osaka and Kyoto which also had far greater facilities on offer.

2026-04-10 via Nuitee
T
Tiffany couple au
7
Good stay, all the basic needs will be met
Pros:

Bed was comfortable, has all the basic things you need.

Cons:

Though the location seems close to all the main shops, getting back is quite a walk (going uphill/ incline) and if you do a lot of shopping like we did, carrying it all back was a bit of a workout. Something to consider if you’re not a fan of incline walks! Great news if you want to get your steps in though!

2026-04-10 via Nuitee
A
Alice couple fr
6
2026-04-10 via Nuitee
I
Iain couple gb
9
It’s a great choice
Pros:

The room size, the bath, the balcony. The lobby and coffee shop. Also quiet location but close to everything

Cons:

Nothing

2026-04-09 via Nuitee
C
chiarelli extended_group it
7
2026-04-09 via Nuitee
J
Jan family_with_children se
7
2026-04-08 via Nuitee
C
Carlo couple gb
8
A great well priced hotel in the heart of Shibuya
Pros:

Great location, lovely staff, clean

Cons:

Bed was uncomfortable and pillows were flat

2026-04-08 via Nuitee
D
debby couple sg
6
Comfortable city hotel
Pros:

In a nice neighbourhood with cool restaurants at night. 5 minute walk to the train station. Bathroom was bigger than the usual Japanese standard.

Cons:

Staff at the reception spoke English fluently but wasn’t helpful when asked for suggestions on the best transportation mode to the airport.

2026-04-07 via Nuitee
L
Lili couple id
8
2026-04-06 via Nuitee
U
uzi family_with_children il
7
2026-04-06 via Nuitee
N
NRosma family_with_children de
9
2026-04-05 via Nuitee
H
Harmeet extended_group au
8
2026-04-05 via Nuitee
O
Or couple il
7
2026-04-05 via Nuitee
S
Shekinah couple ae
10
Pros:

I loved the convenience of having their own money exchange in the lobby. Saved us a lot of time. And 2 convenience stores are near the hotel.

Cons:

I loved our stay but it would have been nice if daily cleaning is arranged, not just the changing of towels. But overall, would still recommend and would definitely stay here again.

2026-04-05 via Nuitee
C
Caroline couple dk
10
great hotel in the heart of the city with everything you need to have a comfortable stay
Pros:

great hotel located in a great area of shibuya about 10-minutes walk from shibuya station and the crossing, and 4 minutes from shinsen station. The area around it is packed with everything you need to be comfortable. The hotel is modern and with very friendly and accommodating staff, and the room were a comfortable size with great amenities available.

2026-04-04 via Nuitee
A
Alessandra couple us
10
2026-04-04 via Nuitee
M
Mara family_with_children gb
10
We had a great stay. The customer service is excellent and the facilities immaculate. The location males the hotel very
Pros:

The stuff has been superb! Great support for any little or big issue

Cons:

Nothing

2026-04-04 via Nuitee