Tokyu Stay Shibuya Shin-Minamiguchi

Hotels
8.1 (2264 reviews)
Shibuya-ku Shibuya 3-26-21 , Tokyo , jp

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Massage services
Private check-in/check-out
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Great location
Laundry in room
Helpful staff
Cons:
Cleanliness issues
Limited food options
Room size

Categories

Cleanliness
7.6
Cleanliness of physical room was lacking; some areas mentioned as dirty or moldy.
Service
9.1
Staff were helpful and friendly, with quick resolution of issues.
Location
9.1
Great location in Shibuya, very accessible to attractions and amenities.
Room Quality
7.6
Room quality varied; some mentioned small size and uncomfortable beds.
Amenities
8.6
In-unit laundry was a notable positive, contributing to convenience.
Value for Money
8.1
Decent value given the location and amenities, despite cleanliness concerns.
Food and Beverage
6.6
Breakfast options were limited and considered mediocre by some guests.
Overall Experience
8.1
Overall favorable experience with key positives, despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 11:10

Property Description

Prime Location near Shibuya Station

Modern Apartment-Style Rooms with Kitchenette

Discover the convenience of staying at Tokyu Stay Shibuya Shin-Minamiguchi, just a stone's throw away from Shibuya Station. Indulge in our newly renovated apartment-style rooms featuring a fully equipped kitchenette and in-room washing machine. Unwind in comfort with amenities such as a flat-screen TV, free Wi-Fi, and a safety deposit box.

Convenient Amenities and Services

Savor the freedom of having a kitchenette with a fridge, microwave, and electric kettle in your room. Benefit from our en suite bathroom with complimentary toiletries and a hairdryer. Explore nearby attractions like Harajuku and Shinjuku easily with the hotel's proximity to public transportation.

Exceptional Guest Services

Experience a hassle-free stay with services like dry cleaning, photocopying, and courier services available at our 24-hour front desk. Take advantage of complimentary luggage storage during your stay. Book now for a memorable stay at Shin-Minamiguchi Shibuya Tokyu Stay Hotel.

Important information:

There are 2 Tokyu Stay properties in Shibuya area. Please check the property name and address before arrival.

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 is subject to availability and at an additional charge.

For guests staying 6 nights or less, rooms will be cleaned daily (bed-making and floor cleaning services are not available).

For guests staying 7 nights or more, rooms will be cleaned once a week only (bed-making and floor cleaning services included).

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.1
Based on 2264 reviews
Cleanliness: 7.6
Service: 9.1
Location: 9.1
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8.1
Food and Beverage: 6.6
Overall Experience: 8.1
C
Camilo • couple • co
10
2026-04-11 • via Nuitee
A
Andrew • couple • au
8
2026-04-11 • via Nuitee
L
Lucien • couple • us
3
Dirty and greedy Hotel wants to charge more money to just change the bed sheets
Cons:

The lobby was always cold because the doors aren’t working. The bed is extremely hard and uncomfortable after more than one night. average pillows.

2026-04-11 • via Nuitee
S
Sharon • couple • us
8
2026-04-10 • via Nuitee
K
Katerina • couple • de
8
2026-04-09 • via Nuitee
S
Sol • couple • us
8
Pros:

5 min walk to Shibuya Station.

Cons:

Room had a smell and bathroom was a bit dusty.

2026-04-09 • via Nuitee
T
Tayla • couple • au
6
2026-04-08 • via Nuitee
A
Amber • couple • au
8
Great staff, great location! Comfortable for a couple of nights exploring the city.
Pros:

Staff very friendly, great location.

Cons:

Small room, as expected in Shibuya but means value for money slightly less.

2026-04-08 • via Nuitee
E
Eddy Nassar • couple • us
10
2026-04-08 • via Nuitee
C
Caroline • couple • au
7
Decent hotel for short stays.
Pros:

hotel was clean and included an in-room washing machine.

Cons:

Location is a bit further from main Shibuya area for tourists. Room was also small but expected for Japan.

2026-04-08 • via Nuitee
B
Brigitte • solo_traveller • ch
8
zentrales, angenehmes Hotel
Pros:

zentral, ruhig, gute Betten, sauber, Wasser, & Kaffee in Lobby

Cons:

(Kaffee war nur teilweise in Betrieb)

2026-04-07 • via Nuitee
• family_with_children • th
9
2026-04-07 • via Nuitee
D
Diana • family_with_children • it
4
Pros:

Posizione rispetto alla stazione.

Cons:

Stanze davvero piccole, bagno molto antico, non vengono fatte le pulizie giornalmente, solo se soggiorno più di 6 notti le stanze vengono pulite, onestamente non avevo letto nulla a riguardo altrimenti avrei cercato un’alternativa, soggiornare 4 notti nella stessa stanza ( inferiore a 15 MQ) senza pulizie giornaliere e nemmeno il letto fatto non rientra nel nostro concetto di vacanza.
Complessivamente non ci tornerei.

2026-04-07 • via Nuitee
M
merve • couple • tr
6
2026-04-07 • via Nuitee
B
Benjamin • family_with_children • au
7
2026-04-06 • via Nuitee
M
Marzieh • couple • au
9
2026-04-06 • via Nuitee
I
Isabelle • couple • us
9
Pros:

Location was fantastic! Room was small but that’s what we paid for and it had everything we needed in it.

2026-04-06 • via Nuitee
V
Vivian • couple • au
10
2026-04-06 • via Nuitee
K
Kim • extended_group • us
5
Overall, the stay was average, with limited services that did not match the price
Pros:

They offered umbrellas on rainy days.

Cons:

Housekeeping services were limited, with additional charges for bed-making and cleaning. Standard service only included trash removal and towel replacement. Breakfast consisted of frozen sandwiches and soups that could be taken to the room. Given the price of the stay, I expected a higher level of service and amenities, especially compared to other accommodations that offered more for less.

2026-04-06 • via Nuitee
J
Judy • extended_group • us
9
Pros:

Cleanliness, location and professional staff

Cons:

Not applicable

2026-04-05 • via Nuitee