Tokyu Stay Gotanda

Hotels
8.4 (1525 reviews)
Shinagawa-ku, Higashigotanda 1-12-2 , Tokyo , jp

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Staff adhere to local safety protocols
Front desk (limited hours)
Free wired internet
Internet access

Review Highlights

Pros:
Great location
Friendly staff
Convenient amenities
Cons:
Need for better cleaning
Room size issues
Soft pillows

Categories

Cleanliness
7.56
Some guests mentioned the need for better cleaning routines, especially in bathrooms and common areas.
Service
9.03
Guests highlighted the friendliness and helpfulness of the staff consistently throughout the reviews.
Location
9.07
Many guests praised the hotel's excellent location near transport and dining options.
Room Quality
8.02
Rooms were considered comfortable but some guests found them small and noted issues with furnishings.
Amenities
8.55
Washing machines and kitchens in rooms were well received, adding convenience for guests.
Value for Money
8.51
Guests felt they received good value due to amenities and location, despite concerns about room size.
Food and Beverage
8.06
Not explicitly mentioned, but access to nearby restaurants was appreciated.
Overall Experience
8.43
Overall, guests reported a positive experience with a few points for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:46

Property Description

Modern Accommodation with Kitchenette
Tokyu Stay Gotanda, just a 2-minute walk from Gotanda Station, offers modern rooms with a kitchenette. Enjoy the convenience of free Wi-Fi throughout the property and amenities like a flat-screen TV, microwave, and washer/dryer in each air-conditioned room.

Convenient Location and Services
Explore Tokyo easily with the nearby stations connecting you to popular areas like Shibuya and Shinjuku in under 15 minutes. Take advantage of services like dry cleaning and luggage storage available 24/7 at the front desk.

Diverse Dining Options and Easy Airport Access
Start your day with Japanese and Western breakfast options at Jonathan restaurant. With Haneda Airport just a 30-minute train ride away, and Narita International Airport accessible within 90 minutes, traveling is a breeze.

Book your stay at Tokyu Stay Gotanda for a seamless Tokyo experience.

Important information:

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 is subject to availability and at an additional charge.

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.

In the case of consecutive nights, "simple cleaning" is a request system. If you wish, please put out a cleaning request tag in front of the door.
Simple cleaning means collection of face towels, bath towels, bath mats, nightwear, and trash in trash cans.

If the stay is 7 nights or more, "room cleaning" will be done once a week in addition to the above simple cleaning. Bed making, changing towels and nightwear, replenishing room equipment, cleaning the room, and collecting garbage from the trash can.
*Additional room cleaning is available for an additional fee. Please contact the front desk for details.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.4
Based on 1525 reviews
Cleanliness: 7.56
Service: 9.03
Location: 9.07
Room Quality: 8.02
Amenities: 8.55
Value for Money: 8.51
Food and Beverage: 8.06
Overall Experience: 8.43
Y
Yumiko solo_traveller us
8
2026-03-14 via Nuitee
P
Paul Jeremy family_with_children au
10
2026-03-14 via Nuitee
K
Kheng Hoe solo_traveller sg
8
Pros:

Good location, very close to train station and food options

Cons:

Full room cleaning is only once a week, perhaps 2x a week might be a better frequency

2026-03-14 via Nuitee
A
ATSUSHI family_with_children jp
9
2026-03-13 via Nuitee
P
Ping Fong Shelby couple hk
10
Pros:

Convenient location

Cons:

Nothing

2026-03-13 via Nuitee
K
Kaoru solo_traveller jp
8
駅近で、飲食店も近くに多数あり、宿泊料金設定も手ごろで、できれば定宿にしたい。
Pros:

駅近で、周囲に飲食店やコンビニなど施設が充実しており非常に便利だった。朝食は少食の自分にはちょうど良い量感であった。部屋は清掃が行き届いており、気持ちよく使えた。

Cons:

深夜営業の飲食店が多いためか、9階に滞在したが、深夜の酔客の大声が聞こえてきた。また、繁華街なので仕方がないとは思うが、早朝4時頃に大型バイクの空ぶかし音や、救急車、警察車両のサイレンが度々聞こえた。空調の利きが今一で、寒く感じられた。

2026-03-12 via Nuitee
E
Elton couple us
9
Pros:

Amazing location surrounded by a lot of awesome food spots and close to the station. Would definitely rebook in the future when visiting Japan again.

2026-03-12 via Nuitee
C
Chris couple us
10
Pros:

The staff is excellent, theres complimentary coffee and refreshments and the location is very convenient.

2026-03-12 via Nuitee
M
MENGQIN solo_traveller cn
7
下次还入住
Pros:

酒店整体都很不错

Cons:

被子不是用被套套着的,睡觉时老跑一边

2026-03-09 via Nuitee
J
joyce family_with_children tw
8
2026-03-09 via Nuitee
淑卿 couple tw
9
Pros:

地點

2026-03-09 via Nuitee
K
Kayla couple ca
10
Great stay for a short change over!
Pros:

The room had everything you could need, including a washer and dryer. It was clean and comfortable and the staff were super accommodating as we had a cancelled flight and got to the hotel at 2am. We were communication through email and they were very responsive. It was very close to the a train line.

2026-03-08 via Nuitee
D
Daniel Sing Chye family_with_children sg
9
Pros:

Service level is exemplary! They accommodated our changes in room type expeditiously, without any fuss and bother.
Room amenities (at least in the larger twin rooms) are great with a small kitchenette, microwave and cutlery for 2 open up more breakfast options. Washing machine with easy to read instructions and operation was another added bonus.
Location has it all. Food & beverage options are plentiful, access to the public transport convenient (Yamanote and Asakusa lines).

Cons:

The moderate double can be small and squeezy for two people and it's better suited for one person to be honest because 2 people with 2 large bags will find it difficult to move around the room

2026-03-08 via Nuitee
J
J solo_traveller sg
9
It was a great stay. Location is wonderful n rooms were comfortable. Staff were friendly n helpful .
Pros:

Unfortunately I didn’t wake up early enough for breakfast but I did see that the location is very close nconvinient.

Cons:

Everything was good.

2026-03-08 via Nuitee
Y
Yuii couple sg
9
The staff are very friendly and helpful. The room is very clean and has a microwave and washing machine which is well ma
Pros:

It’s just 5 mins walk from Gotanda station and there is a Don Quijote just behind the property, small but just right to find some stuff for the trip.

Cons:

None

2026-03-07 via Nuitee
A
Alani family_with_children us
9
Perfect location and amenities for a long visit to Tokyo!
Pros:

This was our second time visiting Tokyu Stay Gotanda and our first time doing our reservation via Booking.com. The reservation through booking was super smooth and we got the best price available. There were no issues when checking in at the hotel and we already knew we liked the hotel based on our last trip to Tokyo. The location is also perfect, only 5 minutes from the Yamanote line and literally right in front of the Asakusa line.

Since we were staying for 3 weeks, the amenities in the room were the reason we chose to stay with a Tokyu Stay location in the first place. The in-room washer/dryer allowed us to pack lighter and wash outfits daily. It's also amazing to have a microwave in the room as well, since that was not a common (in-room) amenity I saw in other Japanese hotels. The kitchenette was a welcome addition, and though we didn't use it for cooking, it was nice to have the option. I think we would consider renting the rice cooker and pans next time we visit to try cooking ourselves. You also get a larger sized mini-fridge than a normal hotel with a dedicated freezer section for any ice cream you bring back!

The rooms were clean, there was a decent amount of space compared to other Japanese hotels, and the bathroom was great, even though the toilet was in the bath area. The only downside is that the beds can be a bit difficult to get used to if you're used to a softer bed at home. They're pretty firm, enough so that it took a few days to properly adapt and get a good nights rest, but that seems to be common across most Japanese hotels, so we accepted it here. They also offered full cleanings 1x a week with ad hoc towel changes/trash collection done as needed based on a sign system on the door.

Aside from the room itself, the hotel lobby was nice, if a bit small. The staff were always very nice and helpful every day of our stay. Overall, we really enjoyed our stay!

Cons:

Beds are a bit firm and hard to get used to. Room is a tad small compared to western hotels.

2026-03-07 via Nuitee
Y
YU HSIANG solo_traveller tw
8
2026-03-06 via Nuitee
S
shusuke solo_traveller jp
10
2026-03-06 via Nuitee
N
nakamura couple tw
10
2026-03-05 via Nuitee
M
Mayumi solo_traveller au
9
2026-03-05 via Nuitee