Tokyu Stay Nishi Shinjuku

Hotels
8.3 (2351 reviews)
Shinjuku-ku, Nishishinjuku 5-9-8 , Tokyo , jp

Children allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Invoice provided
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean and tidy
Good amenities
Cons:
Cleanliness issues
Expensive for what offered
Limited breakfast options

Categories

Cleanliness
7.09
Some reviews noted issues with cleanliness, particularly in the bathroom.
Service
9.36
Staff were frequently described as friendly and polite.
Location
9.1
Convenient location near major attractions, though some felt it was far from Shinjuku station.
Room Quality
8.05
Rooms were small with some complaints on the space, especially for families.
Amenities
8.58
Amenities like washer/dryer and kitchenette were appreciated, though limited housekeeping policies were mentioned.
Value for Money
7.54
Some felt the hotel was relatively expensive for the services offered.
Food and Beverage
7.59
Limited dining options with only convenience foods available for breakfast.
Overall Experience
9.06
Despite some negatives, many enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:49

Property Description

Modern Amenities
Experience convenience and comfort with our modern rooms featuring an in-room washer/dryer, microwave, and fridge. Some rooms even come with a kitchenette for added flexibility during your stay.

Prime Location
Located just minutes away from Nishi-Shinjuku Gochome Subway Station, our hotel offers easy access to popular attractions like Shinjuku Central Park and JR Shinjuku Train Station. Explore the city with direct subway access to Shinjuku and Roppongi.

Personalized Service
Enjoy a hassle-free stay with amenities like free Wi-Fi, flat-screen satellite TV, and breakfast served in your room. Our 24-hour front desk provides services like luggage storage and dry cleaning to cater to all your needs.

Book now and indulge in a seamless blend of comfort and convenience at Tokyu Stay Nishi Shinjuku.

Important information:

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 is subject to availability and at an additional charge.

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Breakfast is served from 07:00 until 09:30.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 2351 reviews
Cleanliness: 7.09
Service: 9.36
Location: 9.1
Room Quality: 8.05
Amenities: 8.58
Value for Money: 7.54
Food and Beverage: 7.59
Overall Experience: 9.06
Y
YuXuan family_with_children tw
8
2026-05-09 via Nuitee
M
Murtatha Martin solo_traveller kw
7
Pros:

New looking rooms. Location close to subway. Washer/dryer in the room. AC in the room.

Cons:

No daily cleaning (only garbage and towels). Small room.

2026-05-09 via Nuitee
S
Shane solo_traveller au
8
2026-05-06 via Nuitee
C
Chieh couple tw
7
2026-05-05 via Nuitee
S
Steven solo_traveller nz
9
Very nice stay.
Pros:

This hotel is in a good location for everything.

Cons:

Nothing, everything is fine.

2026-05-05 via Nuitee
G
Gustavo couple gb
7
Ok
Pros:

Hotel próximo a um parque bastante agradável.

Cons:

Quarto muito pequeno. Não senti auxilio para resolver uma questao durante minha estadia.

2026-05-03 via Nuitee
D
Drazen couple ch
9
2026-05-03 via Nuitee
T
Tamila couple ru
7
2026-05-03 via Nuitee
D
Drazen couple ch
10
2026-05-03 via Nuitee
M
Maite couple es
5
Demasiado pequeño
Pros:

La ubicacion estaba muy bien, y era una zona tranquila. El personal tambien muy atento

Cons:

Era claustrofobico, no hay espacio nada mas que para estar tumbado en la cama

2026-05-02 via Nuitee
couple tw
8
Pros:

房間乾淨,離地鐵站只有五分鐘的腳程,樓下一樓還有麥當勞🍔!,真的是好地點

Cons:

在房務清潔上,似乎無法更新床單?

2026-05-02 via Nuitee
E
Emilia solo_traveller fi
10
2026-05-02 via Nuitee
L
László solo_traveller hu
10
2026-04-30 via Nuitee
T
Takeshi couple jp
8
2026-04-30 via Nuitee
R
Ravijeet Dang solo_traveller au
1
2026-04-29 via Nuitee
J
JUDY couple au
10
Perfect for train travel, restful as in lovely quiet area
Pros:

So close to train station. Love the fresh ground coffee available 7.00am to midnight. Corner room well appointed.

Cons:

Nothing it was just perfect.

2026-04-29 via Nuitee
L
Lai solo_traveller gb
9
Pros:

Location close to metro made it ideal. Coffee machine (not instant coffee) and amenities in reception area fantastic. No wastage and convenient. Friendly and helpful staff. Very clean. Enough hanging space and hangers. Thoroughly enjoyed our stay.

2026-04-28 via Nuitee
M
Md Rajib couple au
10
A smooth, enjoyable stay with great service and unbeatable convenience
Pros:

We spent more than a week at Tokyu Stay Nishi Shinjuku and it truly became one of the best decisions of our trip. The location couldn’t be more convenient — just a 3‑minute walk to the station, with 7‑Eleven, FamilyMart, a chemist, and McDonald’s literally right next door. Everything you need is within a few steps.

The hotel itself is clean, comfortable, and surprisingly quiet for such a central Shinjuku spot. The in‑room washing machine/dryer was a huge bonus, especially for a longer stay, and it runs very quietly.

The staff were exceptionally friendly and attentive. We asked for a manual for the washing machine, and instead of simply handing one over, a staff member came to our room and personally showed us how to use it — a level of service we really appreciated.

We enjoyed our stay so much that we ended up returning for a second stay during the same trip. We’d happily choose Tokyu Stay Nishi Shinjuku again on our next visit to Tokyo. Highly recommended for convenience, comfort, and warm hospitality.

2026-04-28 via Nuitee
M
Md Rajib couple au
10
A wonderfully convenient, clean, and friendly stay that made our Tokyo trip even better
Pros:

We stayed 8 nights at Tokyu Stay Nishi Shinjuku, and it ended up being one of the best choices of our trip. The location is incredibly convenient, only a 3‑minute walk to the station, with 7‑Eleven, FamilyMart, a chemist, restaurants and even McDonald’s literally right next door. Everything you need is within a few steps.

The hotel is very clean, comfortable, and surprisingly quiet for Shinjuku. One of the biggest highlights is the in‑room washing machine/dryer. It’s very quiet and made a huge difference during a longer stay.

The staff were extremely friendly and helpful. We asked for a manual for the washing machine, and instead of just giving us one, a staff member came up to our room and personally walked us through the steps. That level of service really stood out.

We actually ended up staying here twice during our trip, and we’d happily stay again the next time we visit Tokyo. Highly recommended for convenience, comfort, and genuinely warm hospitality.

2026-04-28 via Nuitee
P
Patrik solo_traveller ee
8
2026-04-27 via Nuitee