Tokyu Stay Nishi Shinjuku

Hotels
8.3 (2472 reviews)
Shinjuku-ku, Nishishinjuku 5-9-8 , Tokyo , jp

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Clean and tidy
Good amenities
Cons:
Cleanliness issues
Expensive for what offered
Limited breakfast options

Categories

Cleanliness
7.09
Some reviews noted issues with cleanliness, particularly in the bathroom.
Service
9.36
Staff were frequently described as friendly and polite.
Location
9.1
Convenient location near major attractions, though some felt it was far from Shinjuku station.
Room Quality
8.05
Rooms were small with some complaints on the space, especially for families.
Amenities
8.58
Amenities like washer/dryer and kitchenette were appreciated, though limited housekeeping policies were mentioned.
Value for Money
7.54
Some felt the hotel was relatively expensive for the services offered.
Food and Beverage
7.59
Limited dining options with only convenience foods available for breakfast.
Overall Experience
9.06
Despite some negatives, many enjoyed their stay overall.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 10:49

Property Description

Modern Amenities
Experience convenience and comfort with our modern rooms featuring an in-room washer/dryer, microwave, and fridge. Some rooms even come with a kitchenette for added flexibility during your stay.

Prime Location
Located just minutes away from Nishi-Shinjuku Gochome Subway Station, our hotel offers easy access to popular attractions like Shinjuku Central Park and JR Shinjuku Train Station. Explore the city with direct subway access to Shinjuku and Roppongi.

Personalized Service
Enjoy a hassle-free stay with amenities like free Wi-Fi, flat-screen satellite TV, and breakfast served in your room. Our 24-hour front desk provides services like luggage storage and dry cleaning to cater to all your needs.

Book now and indulge in a seamless blend of comfort and convenience at Tokyu Stay Nishi Shinjuku.

Important information:

The full amount of the reservation must be paid at check-in.

Early check in before 15:00 is subject to availability and at an additional charge.

Charges apply for late check-outs. Late check-out between 11:00-13:00 costs 50% of the room charge. Late check-out after 13:00 costs 100% of room charge.

For guests staying 6 nights or less, cleaning is upon request only and it will be a simple cleaning (only exchanging towels and collecting trash).
For guests staying 7 nights or more, in addition to a simple cleaning, a full room cleaning will be conducted once a week (bed-making and floor cleaning services included). Extra room cleaning can be arranged with fees upon request.

Breakfast is served from 07:00 until 09:30.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8.3
Based on 2472 reviews
Cleanliness: 7.09
Service: 9.36
Location: 9.1
Room Quality: 8.05
Amenities: 8.58
Value for Money: 7.54
Food and Beverage: 7.59
Overall Experience: 9.06
N
Nikola • couple • ch
9
Pros:

Die Lage war top.

2026-07-04 • via Nuitee
A
Ashley • family_with_children • au
7
2026-07-04 • via Nuitee
H
Hsiao Ling • couple • tw
8
Pros:

飯店隔壁是麥當勞，旁邊有全家，對面有7-1，車站走路3分鐘，但要看一下是不是你規劃路線會用到的站別，房間浴缸標準尺寸，房間有微波爐、冰箱雖然小台但是雙層的！櫃子內有碗盤、還有飯匙😂大廳咖啡免費，櫃檯人員都很親切

Cons:

沒有

2026-07-03 • via Nuitee
Y
yuuji • solo_traveller • jp
8
まあ満足です。
Pros:

清潔感です

Cons:

テッシュは置いて欲しいです。

2026-07-01 • via Nuitee
I
Isabela • family_with_children • br
9
2026-06-30 • via Nuitee
R
Rachel • solo_traveller • gb
9
Pros:

The room was a good size for 2 people for Tokyo. The location was great being close to smaller Metro stations, with easy access to tourist destinations, but still walkable to shinjuku. 7eleven and family mart close by.

2026-06-29 • via Nuitee
M
Manuel • solo_traveller • es
8
2026-06-28 • via Nuitee
H
Hung Hoi • solo_traveller • hk
8
2026-06-27 • via Nuitee
M
Matthew • solo_traveller • au
8
Pros:

The service, location and room were really great. In a quieter part of town but very central with some amazing food around.

Cons:

I wouldn't recommend the breakfast option, it's a small meal that you heat up yourself in the room. Good for a work trip or on the go meal but for travellers looking for a decent feed I'd recommend skipping this.

2026-06-27 • via Nuitee
M
Mahali • couple • mx
10
I love the customer service and the free coffee, water and amenities
Pros:

The service and facilities

Cons:

Nothing

2026-06-27 • via Nuitee
C
CHENG CHUN • family_with_children • tw
9
Pros:

住宿地點極佳，隔壁就是麥當勞，過馬路有家印度咖哩特別好吃
另外，過個十字路口就是大公園
走路一下下就能到西新宿五丁目車站

Cons:

房間服務應該要更加仔細，本次入住8天7夜，每晚都付一樣的錢，但卻只有其中一天有鋪床跟詳細打掃
其餘時間都是只有收垃圾(還有忘記收的狀況)跟給新毛巾
這一點建議可以思考是否要改進

2026-06-26 • via Nuitee
J
Jasmine • family_with_children • us
10
Highly recommended
Pros:

Room is spacious for three of us. Very clean and comfortable. We really enjoyed staying there.

2026-06-25 • via Nuitee
J
Juha • couple • fi
9
Cons:

Liian niukka aamiainen

2026-06-25 • via Nuitee
L
Luz • family_with_children • us
7
Pros:

The location was very convenient, not in the center of the Party area, but very close so we don't have any noise and felt pretty safe as I was traveling with a kid.
The room was proper, small as most rooms but enough for being confortable in the 2 beds and open our carryon in the corridor. The complementary towels were very good as well.
The it has washing machines with detergent included, that is very convenient.

2026-06-25 • via Nuitee
S
Simon • couple • au
7
Great to have a washing machine in the room
Pros:

Great to have the washing machine to catch up with our laundry. Room not the cleanest ie under the bed and a cockroach in the bathroom

Cons:

Some staff good some average

2026-06-24 • via Nuitee
金城 • solo_traveller • jp
10
2026-06-23 • via Nuitee
T
Tolu • solo_traveller • us
9
I had a great time! Would stay there again
Pros:

Great location and loved the public bath

2026-06-23 • via Nuitee
Y
YuFeng • family_with_children • tw
8
2026-06-22 • via Nuitee
T
Tien Jui • couple • tw
9
附近機能不錯，有便利商店，松屋跟麥當勞，也有不錯的豬排店與燒肉店，搭公車約10分鐘可到新宿西口。
Pros:

房間內有洗衣機

Cons:

窗外看到的是隔板的公寓，景觀不好

2026-06-21 • via Nuitee
E
Eoin • solo_traveller • ie
7
2026-06-21 • via Nuitee