Tokyu Stay Nishi Shinjuku

Located on the business side of Shinjuku. Comfortable walk to main areas for shopping and social activities. Three metro stations close by so very easy to get around Tokyo including to the airport. As to be expected for Tokyo, room was small but could have been configured better to accomodate luggage and clothes for a a couple. Rubbish and towel service took a while to be understood but worked.

I had an excellent stay at Tokyu Stay Nishi Shinjuku and would happily stay here again when I return to Tokyo later this year.

We booked a corner room, and I was honestly surprised by how spacious it was. Not only was it large by Japanese standards, but it was also very comfortable by Western standards. The room included a sink and a small kitchen area, with a separate toilet room and a proper shower area rather than just a shower inside the bathtub, something we really appreciated.

The bed was super comfy, and despite being in Tokyo, the room was surprisingly quiet, which made for a very restful night’s sleep. Having a washer-dryer in the room was also a great touch.

The location worked very well for us. There were several konbinis nearby and a CoCo Ichibanya just down the street. We could easily walk to the nearest subway station, and the Airport Limousine Bus stop at the Hilton was only about a 7-minute walk away, making airport transfers very convenient.

The amenities were excellent. The amenity bar at reception offered a wide selection of toiletries and extras to choose from, while slippers and pajamas were already provided in the room. The coffee and ice machines were fantastic and something we used regularly throughout our stay.

The staff were wonderful throughout our stay, but one member of the reception team in particular left a lasting impression. Unfortunately, I forgot his name, but he provided some of the best customer service I’ve ever experienced!

My fiancé was trying to contact a company regarding a piece of equipment he hoped to purchase, and we were having difficulty communicating and sorting everything out. This staff member not only helped us make the initial call, but contacted the company multiple times in an effort to assist us. His kindness, patience, and willingness to help were truly remarkable. He absolutely did not have to go to such lengths for us, and I was genuinely touched by how invested he was in helping us solve the problem.

Excellent accueil du personnel, l hotel est tres situé pres du métro et de la gare de Shinjuku la chambre est spacieuse et tres bien équipée et confortable
Je le recommande vivement

Eerst en vooral het personeel, die zijn super vriendelijk en behulpzaam! Wij hadden wat bookingsproblemen doordat onze vluchtdatums en tijden veranderd waren en wij dus twee dagen langer in het hotel moesten verblijven. Desondanks dat alles volgeboekt was, hebben zij het toch klaargespeeld om onze booking te verlengen, twee kamers btw! Waarvoor nog eens veel dank aan de manager! Verder was alles perfect voor ons, de ligging van het hotel, rustig en toch overal dichtbij en maar 10 min stappen van Schinjuku station. De kamers waren proper, goede bedden, wasmachine, waterkoker en microwave voorzien. Wij hadden een grote kamer in het begin, maar door de bijboeking zijn we moeten verhuizen naar een kleine kamer, maar dat is de maatstaaf in Japan en dus helemaal niet erg. In ieder geval is dit hotel zeker onze keuze als wij terug naar Tokyo komen.

It was clean, convenient to 2 subway stations, McDonalds next door, Coco Ichiban Curry House next door, 2 Family Mart and a 7-11 in 5 minutes walking distance. Heart of Shinjuku is a 15 minute walk. The room was clean, efficient, and quiet. Staff was amazing and so helpful.

The staff were great, the room was comfy and clean, and the location is perfect - the station is very close to the hotel so travelling anywhere is super easy. There's a washer/dryer which was very useful on a 15 day trip!

Breakfast was bad! In fact, let us not call it a breakfast when compared with what we had at the other hotels. It was a morning snack.

Our room was amazing! Equipped with washing machine, sink, microwave, fridge and freezer. Very comfy bed and pillows. Toiletries and tea/ coffee supplied and more in reception. Staff were friendly and went above and beyond to help us with a delivery we got to the hotel. Also in walking distance to train station, 7/11 and family mart, mcdonalds etc. Highly recommend

Well located and well run. Comfortable room and washer dryer in the room was a great asset for my stay.

The property looked nice and the staffs were friendly and helpful. The room was nice and clean, and well equipped.

Super bien ubicado , muchas tiendas para comer Alrededor

Metroya yakin guzel bir tesis etrafinda acil ihtiyaclar icin 7/24 acik bir suru yer var.