Hotel Portonovo Plaza Centro

Hotels
8.4 (220 reviews)
Calzada Independencia Sur, 482 Colonia Centro , Guadalajara , mx

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Luggage storage
Fax/photocopying
Tour desk
Non-smoking throughout
Staff adhere to local safety protocols
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
In-room coffee service
Cons:
Cleanliness issues
Noise in rooms
Bathroom conditions

Categories

Cleanliness
7.85
Multiple reviews noted cleanliness issues, including odors and poor bathroom conditions.
Service
9.35
Staff were consistently described as friendly and attentive.
Location
8.85
Location is highlighted positively in several reviews for convenience.
Room Quality
7.35
Several comments regarding poor room conditions such as noise and cleanliness.
Amenities
8.35
Amenities were mentioned favorably, including coffee service.
Value for Money
8.35
Generally seen as adequate for the price, considering positives and negatives.
Food and Beverage
8.35
Comments on food quality were mostly positive, with some criticism.
Overall Experience
8.75
Mixed reviews but balanced by good service and location.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 12:46

Property Description

Modern Rooms with Free Wi-Fi
Hotel Portonovo Plaza Centro offers modern rooms with contemporary décor in warm colors. Enjoy the convenience of free Wi-Fi, air conditioning, flat-screen TV, and a private bathroom with free toiletries. Iron facilities are available upon request.

Convenient Location and Amenities
Located in the city center of Guadalajara, the hotel is just a short walk from the cathedral, main square, shopping centers, and restaurants. Guests can also enjoy the on-site restaurant, bar, business room, and meeting facilities.

Delicious Daily Breakfast and Nearby Attractions
Start your day with a complimentary hot and cold breakfast featuring fruit, bread, yogurt, cereal, and authentic "chilaquiles". Don't miss out on visiting nearby attractions such as Degollado Theatre and the Wax Museum, both within walking distance. Book your stay at Hotel Portonovo Plaza Centro for a memorable experience.

Important information:

Please note that all guests must pay the reservation directly at the hotel in cash. The credit card number is only used to make the booking.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: GDL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible at a location nearby (reservation is not needed).

Location

Guest Reviews

8.4
Based on 220 reviews
Cleanliness: 7.85
Service: 9.35
Location: 8.85
Room Quality: 7.35
Amenities: 8.35
Value for Money: 8.35
Food and Beverage: 8.35
Overall Experience: 8.75
L
LAlo • family_with_children • mx
10
2026-03-08 • via Nuitee
A
Ana Lilia • family_with_children • mx
9
Pros:

La ubicación

Cons:

El wc como que no se había usado en un tiempo y al llegar se veía como sucia la taza

2026-03-05 • via Nuitee
M
Mayra • couple • mx
7
Worth the price for the stay
Pros:

The bed was very comfortable and the location was great

Cons:

The lack of elevator and the tv not being seeing well

2026-02-25 • via Nuitee
카카오라이언 • family_with_children • kr
1
Pros:

The evening security guard was very friendly.

Cons:

booked a rate on Booking.com that included breakfast and a hairdryer, but they charged me for breakfast again, and there was no hairdryer in the room. The front desk staff explained that some rooms were available and others weren't, and that it was all a matter of luck. I was incredibly flustered.

2026-02-23 • via Nuitee
O
Ortiz • family_with_children • mx
9
Pros:

El personal muy atento en especial el Bell boy Miguel, una felicitación

Cons:

Un poco descuidado el baño pero limpio

2026-02-23 • via Nuitee
E
Eric • solo_traveller • es
8
Bien
Pros:

Cama

Cons:

Olor en el baño

2026-02-10 • via Nuitee
M
Mario Alberto • family_with_children • mx
7
Pros:

La ubicación y personal atento

Cons:

Olía a drenaje el cuarto, se oía mucho la calle y no tenía elevador

2026-01-22 • via Nuitee
B
Bryan González • family_with_children • mx
10
Viaje a Guadalajara
Pros:

La cercanía a lugares importantes de Guadalajara

Cons:

Solo que noe ofrecieron el servicio de restaurante a la hotbade hacer mi check in

2026-01-21 • via Nuitee
M
Martin Fausto • solo_traveller • mx
4
Mala
Pros:

La atención poca empatía
La TV no servía lo reporte y no hicieron nada mala calidad del hotel
Solo buena calificación en la limpieza

Cons:

El servicio y la habitación

2026-01-20 • via Nuitee
E
Erika • family_with_children • us
6
Para descansar está bien
Pros:

Que está cerca del centro

Cons:

Los cuartos muy chicos y el baño tenía sarro y subir escaleras fue muy difícil

2026-01-19 • via Nuitee
A
Aldo Esteban • family_with_children • mx
10
2026-01-19 • via Nuitee
F
Fernando • family_with_children • mx
7
Pros:

La ubicación y el personal fue amable.

Cons:

Las habitaciones muy pequeñas, un poco descuidado y que todo del exterior se escuchaba.

2026-01-19 • via Nuitee
J
Jesus • couple • mx
6
Cons:

No me pude bañar, descompuesta la regadera.
No hubo agua caliente

2026-01-19 • via Nuitee
D
Diana • couple • us
10
Pros:

Muy limpio todo el personal muy atento siempre y muy buena zona

2026-01-19 • via Nuitee
I
Iris isabel paula • family_with_children • mx
9
2026-01-19 • via Nuitee
S
Salomón Andrés • extended_group • mx
8
2026-01-19 • via Nuitee
I
Irma Inez • family_with_children • us
10
Pros:

Muy limpio y el personal muy amables

2026-01-18 • via Nuitee
R
Rodrigo • family_with_children • mx
8
Pros:

La atención del personal y la ubicación

Cons:

No hay elevador y la limpieza no fue mala sino que pudo ser mejor

2026-01-18 • via Nuitee
A
alonso • couple • mx
9
muy tranquilo
Pros:

ubicacion

Cons:

falta elevador

2026-01-16 • via Nuitee
G
Gonzalez • family_with_children • mx
10
Pros:

El trato del personal.. todos son muy amables y resolutivos además de respetuosos.

Cons:

La escalera 😬, y que no cuenta con elevadores...

2026-01-14 • via Nuitee