Holiday Inn Express and Suites Urbandale Des Moines by IHG

Hotels
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Holiday Inn Express
9 (318 reviews)
8789 Plum Drive , Urbandale , us

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Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Lift / Elevator
Express check-in/check-out
Safety deposit box
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Review Highlights

Pros:
Friendly staff
Clean and modern environment
Great breakfast options
Cons:
Issues with cleanliness of towels and carpets
Minor complaints about food temperature

Categories

Cleanliness
8.25
Multiple reviews indicated cleanliness, but some highlights mentioned issues with cleanliness, such as the condition of towels and a few stains on carpets.
Service
9.75
Staff was consistently described as friendly and helpful across multiple reviews, reflecting a strong service level.
Location
9.25
Reviews highlight convenient locations for travelers, particularly for accessing I80.
Room Quality
8.25
Overall good quality with some comments on room amenities, but noted issues with wet carpets affecting the experience.
Amenities
9.25
Guests appreciated the pool, breakfast options, and amenities provided, especially the breakfast variety.
Value for Money
9.25
Overall sentiment indicates guests feel they received good value for their stay considering the services offered.
Food and Beverage
8.75
Breakfast was frequently praised, although there were minor complaints regarding specific food items.
Overall Experience
9.25
General sentiment conveys guests had a positive experience at the hotel, with only minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:41

Property Description

Modern Comfort and Convenience

Located just off I-80 in Des Moines, Holiday Inn Express and Suites Urbandale Des Moines offers affordable luxury with an indoor pool, whirlpool, and a state-of-the-art fitness center.

Well-Appointed Rooms

Each guest room is equipped with satellite TV, a spacious work desk, and a tiled en suite bathroom for your comfort and convenience.

Deluxe Amenities

Enjoy a hot complimentary breakfast in the spacious dining area and take advantage of on-site laundry facilities, free Wi-Fi, and free parking. Plus, with a Ruby Tuesday’s restaurant next door, dining options are always convenient.

Book your stay at Holiday Inn Urbandale Des Moines today and experience the perfect blend of relaxation and convenience.

Important information:

Please note the property is offering only a limited breakfast at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

9
Based on 318 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 9.25
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 9.25
S
steve • extended_group • us
10
Great place breakfast was great.
Pros:

Location

Cons:

Nothing

2026-05-01 • via Nuitee
P
Paul • solo_traveller • us
10
Great one night stay
Pros:

Very clean, pleasant and helpful team
Excellent breakfast

Cons:

Nothing

2026-05-01 • via Nuitee
M
Margie • solo_traveller • us
10
2026-04-27 • via Nuitee
• family_with_children • us
10
2026-04-24 • via Nuitee
S
SEAN • solo_traveller • us
8
Pros:

The staff was very friendly. Breakfast was good.

Cons:

The swimming pool water is not very warm for an indoor swimming pool. The hot tub was warm which is great. However, the hot tub had way too many chemicals. It was burning our eyes.

2026-04-22 • via Nuitee
R
Ryan • family_with_children • us
1
Smells like a bar
Pros:

The location is near where we needed to be for the weekend.

Cons:

This room was disgusting. The bathroom reeked like an ashtray and if we left the door open the whole room smelled like it. We were staying with our young kids and had to wash all of their belongings when we got home because they stunk like a bar. The hotel staff was unresponsive and told us it was a know issue. They also offered to "spray" to mask the smell but that was the best they could do.

2026-04-20 • via Nuitee
G
grecia • family_with_children • us
10
Best stay in Iowa for me
Pros:

The cinnamon rolls were a hit. I even heard others make that comment. I had pancakes and cereal because I am very basic. But their was oatmeal, yogurt, eggs, sausage, biscuits and gravy to choose from.

Cons:

Honestly I didnt really have a complaint. It was one of the best places I have stayed at. I did not use the pool facilities so can’t talk on that.

2026-04-20 • via Nuitee
E
Elia • solo_traveller • us
9
2026-04-01 • via Nuitee
M
Michelle • family_with_children • us
9
Would definitely stay here again.
Pros:

Decent breakfast and helpful staff. Room was very nice. The hot tub was nice to have in the pool area.

Cons:

The pool was freezing. Outside of pool was extremely slippery, but my grandkids still had a great time.

2026-03-26 • via Nuitee
B
Barbara • family_with_children • us
10
2026-03-17 • via Nuitee
G
Gina • family_with_children • us
10
2026-03-15 • via Nuitee
G
Gina • family_with_children • us
10
2026-03-15 • via Nuitee
8
848heidib • Friends getaway
10
Thank you Margaret!
Pros:

Came for a scrapbooking weekend! Great scrap room, breakfast and hotel room!!! Margaret was great and checked on us often!

2026-02-08 • via Tripadvisor
C
Christopher • solo_traveller • us
8
Cons:

breakfast used to be better

2026-01-19 • via Nuitee
S
Sanjay • family_with_children • us
8
2026-01-19 • via Nuitee
D
Diantha • couple • us
9
2026-01-19 • via Nuitee
A
Arreaga • family_with_children • us
10
Relajante
Pros:

Limpieza

Cons:

Todo es muy bonito

2026-01-19 • via Nuitee
L
Lorrie • couple • us
10
2026-01-19 • via Nuitee
A
Abigail • solo_traveller • us
4
Cons:

The room was not the cleanest. The sheets had some staining on them, pillow looked used (looked like dirt was on it). Toilet paper in bathroom was halfway rolled down to floor.

2026-01-19 • via Nuitee
L
Leslie • family_with_children • us
8
Overall, nice.
Pros:

Breakfast had a nice variety of foods. Friendly staff.

Cons:

At breakfast, the turkey sausage was cold. The phone was not clean. The fitted sheet was inside out.

2026-01-19 • via Nuitee