Holiday Inn Express and Suites Urbandale Des Moines by IHG

Hotels
•
Holiday Inn Express
8.8 (231 reviews)
8789 Plum Drive , Urbandale , US
+1 515-278-9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Great location / easy interstate access
Very clean rooms
Friendly, accommodating staff
Good / very good breakfast
Quiet and comfortable stays
Spacious rooms (reported by some guests)
Cons:
In-room refrigerator issues (freezing, buzzing)
No in-room coffee/tea facilities
Occasional maintenance issues (blinking lights, exterior light glare)
Slippery tub surface / shower safety concern
Fresh fruit quality at breakfast poor
Wi‑Fi connectivity problems reported
Noise from other guests/children in some rooms
Higher rates during events (value concerns) and some strong complaints about corporate practices

Categories

Cleanliness
9.2
Multiple reviewers praised the hotel as clean and comfortable; cleanliness was consistently noted as a strong point.
Service
9.6
Staff repeatedly described as friendly, welcoming and accommodating; several guests noted quick resolution of issues.
Location
9.2
Many guests cited the location as excellent—close to amenities and with easy access to the interstate.
Room Quality
7.6
Mixed feedback: rooms described as spacious and comfortable but multiple guests reported issues (fridge freezing/buzzing, blinking lights, very slick tub, exterior light/glare, obstructed views).
Amenities
8.6
Breakfast and basic amenities are available and generally liked, but several negatives noted (no in-room coffee/tea facilities, fridge problems, occasional Wi‑Fi trouble).
Value for Money
8
Many guests felt the stay was worthwhile, but complaints about high event pricing and some perceptions of cost-cutting impacted perceived value.
Food and Beverage
9
Breakfast was frequently called very good or amazing, though some guests flagged poor fruit quality and concerns about milk/hot chocolate ingredients.
Overall Experience
9.2
Overall stays were enjoyable for most guests—quiet, comfortable and repeat stays reported—tempered by a handful of maintenance/noise/value complaints.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:25

Property Description

Modern Comfort and Convenience

Located just off I-80 in Des Moines, Holiday Inn Express and Suites Urbandale Des Moines offers affordable luxury with an indoor pool, whirlpool, and a state-of-the-art fitness center.

Well-Appointed Rooms

Each guest room is equipped with satellite TV, a spacious work desk, and a tiled en suite bathroom for your comfort and convenience.

Deluxe Amenities

Enjoy a hot complimentary breakfast in the spacious dining area and take advantage of on-site laundry facilities, free Wi-Fi, and free parking. Plus, with a Ruby Tuesday’s restaurant next door, dining options are always convenient.

Book your stay at Holiday Inn Urbandale Des Moines today and experience the perfect blend of relaxation and convenience.

Important information:

Please note the property is offering only a limited breakfast at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.8
Based on 231 reviews
Cleanliness: 9.2
Service: 9.6
Location: 9.2
Room Quality: 7.6
Amenities: 8.6
Value for Money: 8
Food and Beverage: 9
Overall Experience: 9.2
C
Christina • family_with_children • us
10
2026-10-23 • via Nuitee
L
LuEllen • family_with_children • us
10
2026-10-22 • via Nuitee
J
Jeff • solo_traveller • us
9
Pros:

Great location, very quiet.

2026-10-15 • via Nuitee
R
Randall • couple • us
9
We enjoyed our stay ,clean, comfy, and quiet
Pros:

Good breakfast black out shades in room, location

Cons:

One of the bed lights was burned out

2026-09-18 • via Nuitee
P
Pulliam • solo_traveller • us
9
Pros:

Close to everything

Cons:

I understand the state fair was going on but it was $190+ night

2026-09-16 • via Nuitee
M
Mario • family_with_children • mx
8
2026-09-03 • via Nuitee
A
Amanda • family_with_children • us
10
Great experience & easy access to the interstate.
Pros:

Staff were extremely friendly & accommodating. Place was clean. Location was great and easily accessible to the interstate.

2026-08-19 • via Nuitee
L
Lynne • family_with_children • us
10
Pros:

Cleanliness

2026-08-15 • via Nuitee
J
Joan • solo_traveller • us
9
👍
Pros:

Loved it felt comfortable.

Cons:

My only negative was the frig froze up.

2026-07-25 • via Nuitee
A
Audrey • family_with_children • us
10
Everything was great except the two things stated above.
Pros:

We stay here every time we come to the area!

Cons:

The refrigerator buzzed loudly all night and the light in the bathroom blinked bright to dim.

2026-07-18 • via Nuitee
2
245rosies • Friends getaway • Fort Wayne, Indiana
8
Nice place….but
Pros:

Very nice hotel. However, they do not have coffee in the rooms. If they prefer not to use single-use plastic pods, install the units that use disc-shaped brewing.

2026-07-13 • via Tripadvisor
M
Mobile43049569988 • Couples
10
Great stay
Pros:

Clean, friendly staff. Good breakfast. Would definitely stay again

2026-07-07 • via Tripadvisor
D
Doris • couple • us
10
Even though it was a short stay we found it exceptional.
Pros:

The room was very nice, spacious and comfortable.
Breakfast was very good.

2026-07-05 • via Nuitee
D
Daniel • couple • us
7
2026-07-01 • via Nuitee
S
Smith • solo_traveller • us
10
2026-06-27 • via Nuitee
N
Nelly • family_with_children • us
10
2026-06-22 • via Nuitee
K
Ken • couple • us
9
2026-06-22 • via Nuitee
M
Moise • family_with_children • us
10
2026-06-21 • via Nuitee
J
John • couple • us
7
2026-06-15 • via Nuitee
N
Nikki • couple • us
9
Quite pleasant.
Pros:

Nice and clean.

Cons:

Lack of fresh fruits at breakfast, the oranges looked shriveled and old and the apples, too.

2026-06-02 • via Nuitee