Holiday Inn Express and Suites Urbandale Des Moines by IHG

Hotels
•
Holiday Inn Express
9 (345 reviews)
8789 Plum Drive , Urbandale , us
+1 515-278-9000

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
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Review Highlights

Pros:
Friendly staff
Clean and modern environment
Great breakfast options
Cons:
Issues with cleanliness of towels and carpets
Minor complaints about food temperature

Categories

Cleanliness
8.25
Multiple reviews indicated cleanliness, but some highlights mentioned issues with cleanliness, such as the condition of towels and a few stains on carpets.
Service
9.75
Staff was consistently described as friendly and helpful across multiple reviews, reflecting a strong service level.
Location
9.25
Reviews highlight convenient locations for travelers, particularly for accessing I80.
Room Quality
8.25
Overall good quality with some comments on room amenities, but noted issues with wet carpets affecting the experience.
Amenities
9.25
Guests appreciated the pool, breakfast options, and amenities provided, especially the breakfast variety.
Value for Money
9.25
Overall sentiment indicates guests feel they received good value for their stay considering the services offered.
Food and Beverage
8.75
Breakfast was frequently praised, although there were minor complaints regarding specific food items.
Overall Experience
9.25
General sentiment conveys guests had a positive experience at the hotel, with only minor issues noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 23:41

Property Description

Modern Comfort and Convenience

Located just off I-80 in Des Moines, Holiday Inn Express and Suites Urbandale Des Moines offers affordable luxury with an indoor pool, whirlpool, and a state-of-the-art fitness center.

Well-Appointed Rooms

Each guest room is equipped with satellite TV, a spacious work desk, and a tiled en suite bathroom for your comfort and convenience.

Deluxe Amenities

Enjoy a hot complimentary breakfast in the spacious dining area and take advantage of on-site laundry facilities, free Wi-Fi, and free parking. Plus, with a Ruby Tuesday’s restaurant next door, dining options are always convenient.

Book your stay at Holiday Inn Urbandale Des Moines today and experience the perfect blend of relaxation and convenience.

Important information:

Please note the property is offering only a limited breakfast at this time.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

9
Based on 345 reviews
Cleanliness: 8.25
Service: 9.75
Location: 9.25
Room Quality: 8.25
Amenities: 9.25
Value for Money: 9.25
Food and Beverage: 8.75
Overall Experience: 9.25
A
Amanda • family_with_children • us
10
Great experience & easy access to the interstate.
Pros:

Staff were extremely friendly & accommodating. Place was clean. Location was great and easily accessible to the interstate.

2026-08-19 • via Nuitee
L
Lynne • family_with_children • us
10
Pros:

Cleanliness

2026-08-15 • via Nuitee
J
Joan • solo_traveller • us
9
👍
Pros:

Loved it felt comfortable.

Cons:

My only negative was the frig froze up.

2026-07-25 • via Nuitee
A
Audrey • family_with_children • us
10
Everything was great except the two things stated above.
Pros:

We stay here every time we come to the area!

Cons:

The refrigerator buzzed loudly all night and the light in the bathroom blinked bright to dim.

2026-07-18 • via Nuitee
2
245rosies • Friends getaway • Fort Wayne, Indiana
8
Nice place….but
Pros:

Very nice hotel. However, they do not have coffee in the rooms. If they prefer not to use single-use plastic pods, install the units that use disc-shaped brewing.

2026-07-13 • via Tripadvisor
M
Mobile43049569988 • Couples
10
Great stay
Pros:

Clean, friendly staff. Good breakfast. Would definitely stay again

2026-07-07 • via Tripadvisor
D
Doris • couple • us
10
Even though it was a short stay we found it exceptional.
Pros:

The room was very nice, spacious and comfortable.
Breakfast was very good.

2026-07-05 • via Nuitee
D
Daniel • couple • us
7
2026-07-01 • via Nuitee
S
Smith • solo_traveller • us
10
2026-06-27 • via Nuitee
N
Nelly • family_with_children • us
10
2026-06-22 • via Nuitee
K
Ken • couple • us
9
2026-06-22 • via Nuitee
M
Moise • family_with_children • us
10
2026-06-21 • via Nuitee
J
John • couple • us
7
2026-06-15 • via Nuitee
N
Nikki • couple • us
9
Quite pleasant.
Pros:

Nice and clean.

Cons:

Lack of fresh fruits at breakfast, the oranges looked shriveled and old and the apples, too.

2026-06-02 • via Nuitee
C
Carolyn • solo_traveller • us
10
Pros:

Location, staff was friendly, room was clean and comfy.

Cons:

N/A

2026-05-27 • via Nuitee
W
Wilder • family_with_children • us
7
2026-05-21 • via Nuitee
S
Shari • family_with_children • us
10
It was very good.
Pros:

Loved the friendliness of your staff.

Cons:

The children above us running back and forth all morning and early evening

2026-05-19 • via Nuitee
D
Donna • solo_traveller • us
9
Enjoyable. Will stay again
Pros:

The staff was friendly always daid hi. I had an issue with tub but was corrected immediately. The breakfast is amazing

Cons:

Beds are talk to get onto

2026-05-16 • via Nuitee
J
Jennifer • couple • us
7
Great except for shower being too slick
Pros:

Clean easy to get to and lots of places to eat near by

Cons:

The tub was so slick I was unable to shower after my husband slipped. He was afraid I’d hurt myself.

2026-05-16 • via Nuitee
K
Kirby • solo_traveller • us
10
2026-05-15 • via Nuitee