Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Beautiful location
Friendly staff
Delicious food
Cons:
Humidity in rooms
Reception staff less welcoming
Rooms a bit outdated

Categories

Cleanliness
8.6
Some reviews mention issues with humidity in the room, affecting overall cleanliness.
Service
9.57
General positive feedback on staff friendliness, but some mention of the reception being less welcoming.
Location
10
The location by the lake and the beautiful views received consistently high praise.
Room Quality
8.56
Several comments about rooms being a bit outdated, which impacted the score.
Amenities
9.09
No major negatives about amenities, generally well-received but could use improvements.
Value for Money
8.55
Some concerns about the value relative to price were expressed.
Food and Beverage
9.6
Overall excellent reviews about food quality, with specific mentions of great pizzas and cocktails.
Overall Experience
9.6
Despite some issues, the overall experience is viewed positively, with intentions to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 08:55

Property Description

Rustic Bungalows with Lake Views
Hotel Rancho Encantado offers charming rustic-style bungalows with minibars, coffee makers, and private bathrooms. Some units even boast breathtaking lake views, providing a serene and picturesque stay.

On-Site Dining and Free Breakfast
Indulge in delicious meals at the hotel's on-site restaurant, open from 08:00 to 21:30 hours. Start your day right with a complimentary breakfast included in your rate, ensuring a satisfying and convenient dining experience throughout your stay.

Relaxing Amenities and Free Kayak Rentals
Unwind in the tranquil surroundings of the property, featuring a private dock, hot tub, and a garden for ultimate relaxation. Enjoy complimentary kayak rentals to explore the stunning waters of Bacalar and make the most of your stay.

Experience the charm of Hotel Rancho Encantado and book your stay now to enjoy a delightful blend of comfort, nature, and relaxation.

Important information:

There is a transfer to the airport. Please inform the property in advance if you want to use the service, since reservation is needed.

Credit Card as guarantee.- At the time of check in, all guests without exception, must present a valid credit card. If the guest wishes to pay in cash at the time of arrival or departure, must also present a credit card as a guarantee.

Credit cards will be authorized at the time of check in, for the amount that covers the total stay (or the outstanding balance in case of having paid an advance), plus an amount of $ 2,000.00 MXN as guarantee for unforeseen and additional consumption. This amount will be withheld until check out. At that time, your card will be charged for the exact amount of the consumption incurred during your stay.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 12:30 PM
Airport code: CTM

Property Policies

  • Groups

    When booking more than 3 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 12 years old stay for MXN 200 per person per night when using an existing bed.
    Children from 13 years old to 17 years old stay for MXN 800 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

9.2
Based on 322 reviews
Cleanliness: 8.6
Service: 9.57
Location: 10
Room Quality: 8.56
Amenities: 9.09
Value for Money: 8.55
Food and Beverage: 9.6
Overall Experience: 9.6
A
anne • couple • fr
7
2026-02-11 • via Nuitee
E
Eduardo • extended_group • mx
9
Great
Pros:

Nice place in front the lagoon. Beautiful, clean, good staff. 100% recommended.

Cons:

High cost.

2026-01-28 • via Nuitee
N
Nelson • couple • us
10
Pros:

Beautiful, clean and relaxing

2026-01-25 • via Nuitee
M
Maurizio • family_with_children • nl
7
Cons:

Christmas dinner

2026-01-19 • via Nuitee
G
Graciela • family_with_children • mx
7
Bien, pero pudo haber sido increíble
Pros:

¡El hotel es muy bonito y cómodo, fue nuestra segunda vez en este hotel y mejoro mucho, su acceso a la laguna es amplio y limpio, la habitación es amplia y cuenta con todo lo necesario para una estancia agradable, por las instalaciones no me puedo quejar, les dan el mantenimiento necesario! en cuanto al personal, fue muy amable todo el tiempo.

Cons:

En esta ocasión quisimos repetir la increíble experiencia que tuvimos hace un tiempo con el restaurante, desafortunadamente nos decepciono.. fue triste encontrarnos con un desayuno sin mucho sabor, frio y servido de mala gana.. al estar a una distancia considerable del centro pues la idea es despertar y tener un desayuno rico ahí cerquita, pero tuvimos que buscar algo de mejor calidad.. ojala mejoren esa parte y vuelvan a ser increíbles

2026-01-19 • via Nuitee
J
Jaime Seoane • family_with_children • us
7
Pros:

Location and some service minded staff

Cons:

A bit outdated rooms and facilities and no so comfortable beds

2026-01-14 • via Nuitee
R
Rodrigo • family_with_children • cl
9
Amazing family vacations
Pros:

The location is amazing, close to the lagoon with a lot of spots to access. The facilitations are great with a pool and jacuzzi for all needs.
We travel with kids and offers a safe and beautiful place to be with the family and the rooms are amazing.

Cons:

I think they could improve on the food offer. The restuarant is great with good food but if you are travelling for more that 5 days theres is lack of variations.
But the food is great!

2026-01-13 • via Nuitee
M
Maria Jose • family_with_children • mx
9
Pros:

El hotel está al lado de la laguna y es precioso, las habitaciones que dan al muelle muy bonitas y cómodas. La comida y cena muy rica. El costo de la comida es cara al igual que las habitaciones. Tienen kayak y paddle board que te prestan y puedes salir a la laguna las veces que quieras, el servicio en general es muy bueno. Puedes pasar unos días llenos de tranquilidad disfrutando de la laguna.

Cons:

El desayuno es un buffet poco variado y muy feo montado. Las quesadillas son más masa que relleno, la sra que las hace muy amable pero no sé si tenga órdenes de no ponerle suficiente queso y demás. Mis hijos se quedaron en una habitación que está atrás de las que salen a la laguna y son totalmente oscuras y muy frías. No están bien distribuidas y poca privacidad para estar en la disque terraza. Vale la pena pagar un poco más por las otras habitaciones.

2026-01-13 • via Nuitee
B
Beatriz • family_with_children • br
10
2026-01-11 • via Nuitee
N
Natacha • family_with_children • uy
10
Estancia increible en Bacalar
Pros:

El lugar es una belleza

Cons:

Nada

2026-01-10 • via Nuitee
S
Simon • family_with_children • ca
10
2026-01-09 • via Nuitee
L
Lisa • couple • se
7
2026-01-06 • via Nuitee
L
Lisa • solo_traveller • se
9
2026-01-06 • via Nuitee
M
marybO9634WN • Family
10
Fabulous experience at Rancho Encantado!
Pros:

I highly recommend a stay at Rancho Encantado! My family of 4 had a fabulous experience. The staff were welcoming and extremely helpful with anything we needed. Accommodations are very nice, with beautiful views of the lagoon. We stayed 6 nights and had a relaxing, stress free vacation!

2026-01-05 • via Tripadvisor
T
Therese • family_with_children • se
8
2025-12-31 • via Nuitee
E
Emmanuel • family_with_children • fr
9
2025-12-29 • via Nuitee
N
Narahaim • family_with_children • be
10
2025-12-28 • via Nuitee
V
VINCENT • family_with_children • fr
10
Superbe hôtel
Pros:

Le cadre, la propreté, l’amabilité du personnel, autant de l’hôtel que du restaurant qui est en proximité directe… Tout !

Cons:

Rien, nous avons tout aimé

2025-12-27 • via Nuitee
A
amitay • couple • il
10
Pros:

הכל. שירות מעולה צוות נהדר אוכל טעים

2025-12-26 • via Nuitee
3
318laetitiah • Family
10
True paradise with amazing Team
Pros:

We’ve been to this amazing place last August - this is a true paradise , everything is well thought - Alexander, the Concierge went above and beyond to help during the stay with some excursions (sunrise kayaking is a must) , and after when we had some questions. Thanks again 🙌🙌🙌🙌 please go without any doubt !

2025-12-23 • via Tripadvisor