Hotel Atlantico Praia

Almohadas con mal olor, muy sucio.

Tenía solamente un ascensor disponible, los otros estaban malos

Nada a reclamar.

Infelizmente a experiência no hotel não foi boa. Assim que entrei no primeiro quarto senti um forte cheiro de cigarro, então precisei solicitar a troca de quarto. Fui transferida para um quarto maior, porém os problemas continuaram. Achei a limpeza abaixo do esperado, os móveis desgastados cortinas e janelas muito sujos e muito antigos, sujos e com aparência de mal cuidados, descaso total com a limpeza além do ambiente em geral parecer bastante desleixado. Também ocorreram quedas de energia no quarto durante a estadia, o que causou bastante desconforto. O atendimento foi apenas mediano e, pelo valor e pela proposta do hotel, esperava uma experiência muito melhor.

During my check-in, I presented them with my booking confirmation email, which included the type of room I had booked and the amount the hotel had already charged. The staff proceeded to charge me the full amount for the room. However, they informed me that I had received an upgrade to a different room, which I hadn’t requested.

Initially, I had booked two queen-sized beds, but the staff provided me with a room that had three twin beds and a queen-sized bed. I went to complain about this the next day, but the staff refused to switch my room. Additionally, the queen-sized bed was actually two twin beds placed together, which kept separating them, making it difficult for me to get a good night’s sleep. To ensure my toddler’s comfort, I had to connect the three twin beds and the other two together.

Furthermore, the bathroom had mold, and I showed them a picture of it. The staff who had handled my check-in, who seemed to be the only one fluent in English, consistently avoided addressing the issues I had and refused to change my room to the one I had booked.

By the third day, the staff finally decided to change my room to something I hadn’t requested. This was because I had been complaining to them in front of a long line of people. They informed me that the hotel had no more rooms available, but I questioned how they could accommodate more than ten people in that line.

As a result, they changed my room to a queen-sized bed and a twin bed, which I ultimately decided not to take because I needed two queen-sized beds.

Another issue I encountered was the poor quality of the cleaning. While they did make my bed, the bathroom and the floor were dirty and unhygienic. Additionally, the water inside the fridge was not free.

Café da manhã muito repetitivo.

Cleanliness, didn’t get the room I paid for, hidden charges, value for the money, overall quality of facilities and the room.

Het is een hotel in verval en dient nodig gerestaureerd te worden. ‘s avonds veel lawaai op de gangen.

O quarto deixou a desejar, não condiz com as fotos do Booking.

Barulho forte devido obra do lado

Solicitamos limpeza de bitucas de cigarro que estavam em nossa janela , a qual nao foi realizada. Cortinas encardidas.

A sauna não estava funcionando. E o equipamento de acessibilidade da piscina também não.

Bouteille d’eau dans le frigo sans notre accord payante à la fin du séjour