Lee Boutique Hotel Tagaytay

Our stay was unfortunately not smooth at all.
We arrived around 11 AM and there was no one at the reception. The guard still had to call the receptionist. We were very tired from the trip and hoped to check in early if available. They also charge ₱250 per hour for early check-in.
We came back around 1 PM, and the room was already available. We were willing to pay the ₱250/hour fee just to rest early. However, the family room (2-bedroom) we booked had a major issue: one bedroom’s aircon was leaking badly.
I called reception and was only told to wait for maintenance. They simply gave us a bucket first. When I followed up again, I was told: “Ma’am hindi po namin alam kung darating yung maintenance at tawag na lang po kayo ulit kasi bago pa lang ako dito.”
The leak was not minor at all — one bucket would fill up every 2–3 hours. On top of that, the sound of dripping water was extremely loud the entire time, making it impossible to properly rest.
Since it seemed like the issue would not be fixed anytime soon, we requested to transfer rooms. Because there were no more available family rooms, we ended up moving to a single room instead. They simply locked the bedroom with the leaking aircon in the original family room.
This became very inconvenient because we had to transfer our things around, even though we specifically booked a family room for comfort and convenience. There were actually many other hotels or condos in Tagaytay where we could have just booked two separate rooms for a lower price, but we chose this property because of the family room setup.
We paid more than ₱7,000 for 4 adults and 1 child, yet there was no compensation or even consideration for the hassle we experienced.

The pool was also disappointing. The water looked dirty and was only half-filled, so our child was unable to swim.

Additional issues we experienced:
-The bidet would not stop once pressed.
-One of the fans was not working.
-The WiFi connection was very weak.

Put up more apps in tv like netflix

No food

On first arriving at the hotel I noticed that the front door was two sliding doors but 3 of the 4 handles were missing so you had to open/close the two doors by holding onto the screws that were still in the doors even though the handles were long gone. It's all about first impressions! I'm sure replacement handles are not expensive or difficult to fit.
We checked in and were given Room 210 and were shown to the room. After putting all our luggage down we were told that the key card was not working for this room and that whenever we wanted to re-enter our room we would have to get a member of staff to come and unlock the door for us. Not impressed! Why give a guest a room with a broken door? It's a good job we were only there for two nights otherwise I would have asked for a different room.
The bedroom had been painted kermit the frog green on the walls and the doors were painted orange. Horrible!
No teaspoons were provided in the room so I asked for some and got given two tablespoons instead. Oh well. Only one of the ceiling fans worked.
We were never shown where their restaurant was so we went out for meals instead.
The 3 of us walked past the security guard and he was fast asleep. This was at 10am!
It was obvious to us that this hotel was under staffed. It looked like the girl on reception that booked us in did pretty much everything else as well.
We didn't bother with their swimming pool as it is not attached to the hotel.
We had a pretty disappointing stay at Lee Boutique and will not be returning.

Several inconveniences affected our stay: the swimming pool was left half‑filled, our room key card never worked (requiring staff to open the door each time), one ceiling fan was unusable, and the televisions offered only limited channels with streaming unavailable. We also noticed the security guard asleep in the lobby late at night, and a light bulb that was replaced became busted again after just two days. These recurring issues made the overall comfort of our stay fall short of expectations.

Poor internet- walang signal kaht wlang wifi 1/10😕

tv reception and poor wifi

Pool unavailable during our stay.

I booked for 2 beds, when we checked in there’s no available room that has 2 beds, Only 1 queen bed so disappointed we’re charged with extra bed.

Wifi connection was not good. Charging ports are hidden. No slippers provided.

We stayed for 4 days, and despite spending days checking emails, messages, and the phone number listed on the website before arrival, we couldn't reach anyone, neither an authorized person nor anyone else, to guide us. We couldn't even reach the manager to explain the difficulties we faced getting there from the day we checked in until the day we checked out. We left a note at reception stating that we wanted to speak with the manager, but no one contacted us. No one listened to our problems... I think this is a major shortcoming. I would have definitely wanted the manager to contact us and listen to us. But it didn't happen. They told us he was out and would pass on our note when he returned, but for 4 days there was no manager or anyone we could speak to... I give them full marks for their indifference and apathy, 10 out of 10.

Pool down a step hill, not on site.