Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Heating
Family rooms
Garden
Pets allowed
Hiking
See all facilities

Review Highlights

Pros:
Central, walkable location
Friendly and helpful staff
Well-equipped shared kitchen
Good facilities for families
Comfortable beds and good shower pressure (some reports)
Convenient for shopping and town access
Cons:
Poor soundproofing / noisy neighbours and late-night partying
Shared bathroom cleanliness issues and mouldy smells
Limited and hard-to-find parking
Maintenance problems (broken TV, kettle, noisy fan, poor showers)
Some rooms small or with awkward layouts
Overflowing bins and mess in shared areas

Categories

Cleanliness
5.5
Mixed reports: some guests called the place incredibly clean, but multiple mentions of shared-bathroom mouldy smells, overflowing bins and generally 'not clean' reduce the score.
Service
8.8
Generally strong: staff repeatedly described as friendly, accommodating and extremely helpful (assisted with room changes, helpful front desk), supporting a high score.
Location
8.5
Consistently positive: frequently described as central, strategic, walking distance to town, shops and attractions — a key strength.
Room Quality
6
Mixed to below average: issues reported include thin walls/noise, occasional sewage smell, small rooms, broken TV, obstructive bed placement and inconsistent shower quality.
Amenities
7.4
Generally good: shared kitchen praised (well-equipped, labelled fridge), facilities described as great by some, but shared bathroom hygiene and some broken items (kettle, fan) temper the score.
Value for Money
7.6
Mostly positive: several guests found it good value and suitable for families, though others felt issues (noise, cleanliness) hurt the overall value.
Food and Beverage
7.2
Standard quality for this hotel tier (no specific food/beverage service mentioned aside from shared kitchen facilities).
Overall Experience
6.6
Mixed overall: many positives (location, helpful staff, good facilities) but recurring negatives (noise, shared-bath hygiene, maintenance issues) lead to an overall lukewarm impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-08-07 22:00

Property Description

Variety of Accommodation Options
Pinewood Lodge offers a range of budget accommodation options, from dormitory rooms to deluxe cabins, catering to all types of travelers.

Convenient Location and Nearby Attractions
Located just a short walk from town and close to Queenstown Gondolas, guests can easily explore the area and enjoy various activities such as skiing and mountain biking.

Amenities and Services
With barbecue facilities, bicycle washing stations, tour desk for booking activities, and heated rooms with shared lounge access, Pinewood Lodge ensures a comfortable and enjoyable stay for all guests.

Book your stay at Pinewood Lodge for a memorable Queenstown experience!

Important information:

Please note that there is a 2.5% charge when you pay with a credit card.

This credit card must be in the same name as the guest's name on the booking confirmation.

Please note, for bookings made over the period of 30 December to 04 January, guests must be over 20 years of age and provide a valid ID and credit card.Parking is subject to availability due to limited spaces.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: ZQN

Location

Guest Reviews

7.2
Based on 5122 reviews
Cleanliness: 5.5
Service: 8.8
Location: 8.5
Room Quality: 6
Amenities: 7.4
Value for Money: 7.6
Food and Beverage: 7.2
Overall Experience: 6.6
A
Alex • extended_group • nz
8
Cons:

Found out parking was first come first served, after it's advertised as free parking

2026-10-24 • via Nuitee
J
Jessica • extended_group • nz
9
Pros:

Our stay with Pinewood Lodge was beautiful,everything was a walking distance we only used our hired car to go supermarket, driving out of Queenstown and from the airport and back. So yea I would recommend this place to everyone.😊😊😊

2026-10-23 • via Nuitee
S
Scott • extended_group • nz
9
2026-10-23 • via Nuitee
N
Noah • couple • au
8
2026-10-23 • via Nuitee
G
Gordon • solo_traveller • nz
1
Pros:

The receptionists were nice.
The location was nice.

Cons:

I was in 3J I was supposed to stay for 3 nights but only stayed for 1. The room wasn't clean, the heater was bad and had a strong electrical burning smell to it.
The downstairs bathroom and toilet weren't clean either.
I did have a look at another one and it was much nicer, I think I just got the least renovated one in the poorest condition.
I did say after staying the first night I wasn't happy and If I could get any money back for the next 2 nights if I checked out early and I was advised that wasn't possible so I decided to stay somewhere else instead.

2026-10-22 • via Nuitee
H
Huria • family_with_children • nz
10
I always stay at Pinewood. Handy location walking distance to town and gondolas.
Pros:

Nice room. Comfy bed. Warm and cosy. Friendly staff

Cons:

N/A

2026-10-21 • via Nuitee
M
Martin • solo_traveller • nz
7
Pleasurable convenient and outlook
Pros:

The location the fact it's a 10 min walk to town.
Friendliness of the staff. And other quests being hospitable

Cons:

More coffee and tea. Maybe a microwave oven for heating snacks.

2026-10-21 • via Nuitee
R
raajesvp • couple • my
10
Pros:

Location was at walking distance to cruise site and shops. Place was very clean. Shared bathrooms were super clean. Good view too.

Cons:

All good

2026-10-19 • via Nuitee
L
Laura • extended_group • nz
8
2026-10-19 • via Nuitee
A
Alice • couple • us
8
2026-10-19 • via Nuitee
N
NUR FARAH NADIAH BINTI • solo_traveller • sg
8
Would definitely come back
Pros:

The location is gorgeous and the staff were nice!

Cons:

The toilet was a mixed gender toilet, took me by surprise when a guy walked in

2026-10-16 • via Nuitee
C
Chris • extended_group • nz
9
2026-10-14 • via Nuitee
A
Amber • family_with_children • au
8
Great location and value for money!
Pros:

Really good location and very close to the gondolas. It is an easy stroll to the main part of the town. Very good rooms. Cleaners kept the property clean. Good parking.

Cons:

It is basically a hostel type which means sharing bathrooms and toilets - they are unisex. Not a huge issue but some people are not so clean. Also the doors are really heavy on bedrooms and bathrooms, every time someone goes in or out then it is quite loud. Walls are thin so when people are up talking til midnight - you can hear them.

2026-10-12 • via Nuitee
S
Sharma • solo_traveller • in
4
2026-10-12 • via Nuitee
M
Mani Deepa • couple • in
5
2026-10-12 • via Nuitee
L
Linda • extended_group • au
8
2026-10-11 • via Nuitee
M
Melisa • family_with_children • au
9
Lovely area comfy beds and short walk to town
Pros:

Lovely area comfy beds and short walk to town

2026-10-11 • via Nuitee
A
Anitha • family_with_children • au
8
2026-10-10 • via Nuitee
X
XIAOLONG • family_with_children • au
5
Pros:

地理位置优越，前台工作时间从很早到晚上10点，这一点很好，屋子收拾的干净，但是上下铺没有铺被褥，需要自己动手，体验感很差，炉子比电暖器热的都慢，连面条都煮不了，还不如不提供！

Cons:

炉子，烤箱等需要更新！

2026-10-10 • via Nuitee
D
David • couple • au
10
2026-10-10 • via Nuitee