Hacienda de Castilla

Hotels
7.4 (203 reviews)
Calle 17 Norte Mza. 23 Lotes 9 al 14, SM 64 , Cancún , mx

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Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Pets allowed
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Cleanliness issues
Poor service experiences

Categories

Cleanliness
6.69
Multiple reviews mention cleanliness issues, including cockroaches and dirty amenities.
Service
8.66
Most reviews highlight the friendly and helpful staff.
Location
7.2
Central location but described as in a dodgy area, affecting perceived safety.
Room Quality
7.15
Some rooms have issues like poor water pressure and maintenance, though generally acceptable.
Amenities
7.68
Facilities like the pool and billiards table are appreciated, though some are in need of upkeep.
Value for Money
7.54
Mixed reviews on value due to issues with service and cleanliness, but some found it satisfactory.
Food and Beverage
6.69
Comments about food cleanliness and lack of variety suggest room for improvement.
Overall Experience
7.56
Mixed experiences overall; some guests enjoyed their stay, but significant issues reported.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:59

Property Description

Outdoor Swimming Pool and Free Wi-Fi
The hotel boasts an inviting outdoor swimming pool perfect for a refreshing dip after a day at the beach. Stay connected with complimentary Wi-Fi available throughout the property.

Mexican Cuisine at La Hija de Villa
Indulge in authentic Mexican flavors at the on-site bar-restaurant, La Hija de Villa. Immerse yourself in the vibrant culinary scene while enjoying live entertainment and sporting events.

Convenient Location and Shuttle Service
Located just a short drive from Playa Blanca Beach and Puerto Juarez Harbour, the hotel offers easy access to nearby attractions. Take advantage of the shuttle service for a hassle-free journey.

Experience the best of comfort and convenience at our hotel. Book your stay now for a memorable getaway.

Important information:

Please note that the Hotel features the distinctive "M" of Moderniza certificate.

Please note that a "$79.00 MXN" environmental fee will be charged upon arrival.

Groups generated on this platform and/or hidden groups through different agencies, a charge of $250.00 MXN per room per night will be made at the time of check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7.4
Based on 203 reviews
Cleanliness: 6.69
Service: 8.66
Location: 7.2
Room Quality: 7.15
Amenities: 7.68
Value for Money: 7.54
Food and Beverage: 6.69
Overall Experience: 7.56
J
julio cesar • family_with_children • mx
1
Pros:

Disponibilidad

Cons:

El personal de recepción muy grosero para ser exactos el recepcionista de nombre Josh no me pusieron toallas para le baño cuando le comenté solo me ignoro y me dijo no las solicito

2026-02-14 • via Nuitee
N
Nazarij • couple • cz
8
Ubytování bylo fajn. Měli vlastní hlídané parkoviště a personál byl velmi fajn a ochotný.
Pros:

Hodný personál.

2026-02-08 • via Nuitee
S
Shakira estefania • couple • es
10
2026-01-24 • via Nuitee
K
Kelly • couple • fr
7
Un très bon hôtel avec un personnel accueillant et un excellent confort, malgré un petit déjeuner perfectible.
Pros:

L’hôtel était globalement très bien. Les lits étaient très confortables. À notre arrivée, nous avons apprécié les petites bouteilles d’eau ainsi que les gels douche mis à disposition, un geste attentionné. Le personnel était également très gentil, accueillant et serviable. L’établissement est situé à proximité du centre, ce qui est un vrai plus.

Cons:

Le petit déjeuner manquait de variété. Il y avait principalement du café ; pour ceux qui n’en boivent pas, le chocolat chaud ou le jus étaient en supplément et non inclus dans la formule choisie. Le petit déjeuner se composait de fruits, d’une assiette avec une omelette, deux tranches de pain de mie et de la purée de haricots rouges, ce qui reste assez limité en choix.
Autre point à noter : il n’y a pas d’ascenseur, ce qui peut être contraignant pour les personnes avec des valises lourdes ou à mobilité réduite, même si l’hôtel ne compte que deux étages. Enfin, pour se rendre à pied vers le centre, il faut être vigilant car l’une des routes n’est pas très sécurisée ; il est préférable de prendre un Uber ou d’emprunter un itinéraire plus sûr.

2026-01-22 • via Nuitee
P
Paulina • family_with_children • pl
6
Jeśli nie masz dużego budżetu i potrzebujesz hotelu na jedną noc to polecam.
Pros:

Obsługa była bardzo miła. Hotel posiada wewnętrzny parking, więc nie trzeba się martwić o samochód. Pokoje są odnowione i spore, a łóżka naprawdę duże.

Cons:

Zaraz po wejściu do pokoju zobaczyliśmy wielkiego karalucha. Udało się nam go zabić, ale przez to nie czuliśmy się tam dobrze.

2026-01-19 • via Nuitee
O
Ortiz • family_with_children • mx
1
Puede mejorar muchísimo con un poco mas de atención al momento de reportar alguna incidencia.
Pros:

El personal que me atendió cuando llegué es muy amable, las instalaciones estan bien.
Se ve limpio.

Cons:

La chica que esta en recepcion el dia de hoy por la mañana es pésima en su trato, incluso no esta en recepción y si queremos salir no podemos debido a que no hay quien abra el portón ya que solo ellos lo pueden abrir. Hay cucarachas, la ropa de cama esta sucia, al momento de reportar solo te dicen "una disculpa"

2026-01-15 • via Nuitee
F
Fernanda • couple • co
9
2026-01-13 • via Nuitee
F
FAKHRUDDIN • family_with_children • ca
5
Attention to details is important
Pros:

1. Proximity to shops & restaurants and exchange co.
2. Indoor swimming pool.
3. Indoor restaurant.
4. Pool table.

Cons:

1. No concierge.
2. No on-site sales person for organizing tours.
3. Inside the room, no tap in shower area.
4. Wash basin out side the washroom just in front of cabinet.
5. First day a big 🪳 cockroach was lying on the floor.
6. First day A/C was not working. It was later repaired.
7. A very zigzag way to hotel from main roads. No sign boards.

2026-01-10 • via Nuitee
I
Ivette • couple • de
10
2026-01-10 • via Nuitee
M
Mariagrazia • extended_group • it
4
2026-01-09 • via Nuitee
S
Suzann • family_with_children • ca
10
Pros:

Really good experience with this hotel very clean which was my high priority & great staff good location very central. I will stay here again if I come to cancun.

2026-01-08 • via Nuitee
E
Eva • couple • fr
7
Pros:

bien

2026-01-08 • via Nuitee
L
Luis • family_with_children • mx
8
2026-01-04 • via Nuitee
M
Manon • family_with_children • fr
5
Cons:

Les WC qui se bouchent sans cesse, les prises de courants qui ne fonctionnent pas et le manque de propreté notamment du restaurant. Dommage les serveurs y sont vraiment agréables.

2026-01-02 • via Nuitee
E
ELSA • family_with_children • fr
6
Pros:

Bien placé pour passer une nuit à Cancún avant de repartir. Petit déjeuner correct

Cons:

Le réceptionniste nous a fait croire que son appareil à carte ne fonctionnait pas pr nous payer plus cher...en arrivant à 23h30,, nous attendions un autre accueil. Il a fini par accepter. Nous avions choisi cet hôtel pour la navette et il n'a jamais répondu

2026-01-02 • via Nuitee
D
den burger • couple • nl
9
Pros:

We waren er als overstap we hebben super lekker geslapen op goede bedden en de douche was de beste van 5 weken mexico heet en veel water

2025-12-29 • via Nuitee
G
Gustav • family_with_children • se
5
Pros:

Very nice staff and nice facilities! They have a pool, and a billiards table against a deposit (ID).

Cons:

The wifi login information did not work despite getting help from the staff, which was acceptable as we only stayed for one night while waiting for our flight, and luckily the TV was already connected to the wifi. Quite loud with no isolation toward the hallway. The hotel is in a bit of a dodgy area, run down and dark streets filled with trash - did not feel very safe walking at night.

2025-12-28 • via Nuitee
C
Carlos • family_with_children • mx
10
2025-12-17 • via Nuitee
E
Esther • family_with_children • mx
10
Me gustó
Pros:

Me agrado mucho lo recomiendo

Cons:

Que no hay estacionamiento para autobús

2025-12-12 • via Nuitee
K
Karla Yazmin • family_with_children • mx
10
Amabilidad, seguridad y comodidad
Pros:

Los chicos de recepción son súper amables!! Las camas cómodas, y las habitaciones silenciosas y bien distribuidas

Cons:

Talvez a las personas les incomode el estacionamiento Pero a nuestra familia nos gustó la comodidad y seguridad que nos ofrecieron

2025-12-12 • via Nuitee