Atria Hotel Gading Serpong

Hotels
•
Independent
8 (75 reviews)
CBD Gading Serpong, Lot #2 Jln. Blvd, Gading Serpong, Paramount Serpong, Gading Serpong, Banten, 15810 , Gading Serpong , ID
62-21-29215999

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Facilities

Health or beauty spa nearby
Free WiFi
24-hour front desk
Luggage storage
Designated smoking area
Concierge service
Elevator
Golfing nearby
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Great location
Asian breakfast
Fantastic check-in/out experience
Cons:
Old and musty room conditions
Slow service
Disruptive housekeeping

Categories

Cleanliness
7.8
Rooms were clean, but some guests noted the need for improvement in attention to amenities.
Service
7.7
Service was generally positive, but there were complaints about slow service and disruptive housekeeping.
Location
8.3
The hotel's strategic location near SMS was highly praised by guests.
Room Quality
6.4
Guests were disappointed with the old and musty room conditions, calling for refurbishment.
Amenities
7.8
Mixed reviews on amenities, with some guests suggesting improvements in attention to detail for toilet tissue.
Value for Money
7
Some guests felt the hotel offered good value for the location, while others were disappointed with the room quality for the price.
Food and Beverage
7.8
Breakfast received positive feedback, with a few guests noting the limited variety.
Overall Experience
8.6
Despite some shortcomings, most guests had an exceptional overall experience and praised the Asian breakfast.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-06-30 06:56

Property Description

Luxurious Accommodations
Make yourself at home in one of the 173 air-conditioned rooms featuring minibars. Enjoy complimentary wireless internet access and cable programming for entertainment. Private bathrooms with complimentary toiletries and a work desk for your convenience.

Dining and Entertainment
Indulge in a variety of dining options at Mezzanine Restaurant, the coffee shop/cafe, and the bar/lounge. 24-hour room service is also available. Don't miss the buffet breakfasts each morning and unwind with a drink after a long day.

Convenient Amenities
Take advantage of the outdoor pool, concierge services, and complimentary area shuttle for easy access to nearby attractions. Enjoy a seamless stay with a business center, 24-hour front desk, and event facilities for your convenience. A roundtrip airport shuttle is also provided.

Book your stay at Atria Hotel Gading Serpong for a luxurious and convenient experience.

Important information:

  • Pool access available from 6:00 AM to 6:00 PM.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • No pets and no service animals are allowed at this property.
  • At check-in, guests must provide a negative Antigen COVID-19 test result.
  • Guest providing a negative COVID-19 test result must have been tested no more than 72 hours prior to check-in.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CGK

Property Policies

  • Pets

    Pets not allowed

  • Covid

    Guests must provide a negative COVID-19 test result

  • Covid

    Negative COVID-19 test result must have been issued within a specific period before check-in: 72 hours

  • Pets

    Service animals not allowed

  • Health & Safety

    Guests must provide health documentation

See all policies

Location

Guest Reviews

8
Based on 75 reviews
Cleanliness: 7.8
Service: 7.7
Location: 8.3
Room Quality: 6.4
Amenities: 7.8
Value for Money: 7
Food and Beverage: 7.8
Overall Experience: 8.6
J
Jose Maria
2
Poco tacto con los clientes
Pros:

Reserve el hotel por erro, porque hay otro igual en Rumanía, que es que yo quería reservar. No he conseguido que me devuelvan el dinero, cuando ninsiquiera he estado allí.

2024-05-21 • via Nuitee
H
Hameed reza
10
Pros:

Nice hotel very clean and friendly staff I will be back soon thanks for your service

2024-04-20 • via Nuitee
S
Sandra
10
Convenient hotel and affordable
Pros:

Friendly staffs and pleasant hotel to stay in. The facility were clean and employees are helpful. When I needed certain items as iron board etc they provided with quick and satisfying services. Recommended and will returning back on my next visits

2023-08-26 • via Nuitee
S
SUNG KUEN
2
호텔 공사로 인한 소음
Pros:

4박5일 숙박하였는데 건물 외벽에서 계속 공사중으로 소음이 너무 심했다. 관련하여 호텔 매니저에게 어떤 사과도 받지 못했다. 호텔 공사로 인해 피해를 봤는데 어떤 사과나 서비스가 없었던 것은 이해할 수 없다.

2023-01-31 • via Nuitee
N
Nani
6
Pros:

Saya nginap di kamar type premier room. Untuk kebersihan cukup baik. Hanya shower room dengan ukuran terlalu kecil membuat waktu mandi tidak nyaman . terima kasih

2022-10-18 • via Nuitee
V
Verified traveler • self
8
Pros:

ほどよくキレイな部屋

2020-12-20 • via Nuitee
T
tsai-sheng
8
Pros:

Hotel location is very good..just next to SMS mall! But the room is not clean especially the bathroom..TV remote is out of working..air conditioner is not cool as well.

2020-12-17 • via Nuitee
V
Verified traveler • self
8
Pros:

The service is good, the room is good. Nice stay at here

2020-03-16 • via Nuitee
V
Verified traveler • self
8
Pros:

Good stay, nice place, continues stay for my trip for 2 weeks

2020-03-16 • via Nuitee
V
Verified traveler • self
8
Pros:

Good stay, nice place, continues stay for my trip for 2 weeks

2020-03-16 • via Nuitee
G
Gordon • self
10
Pros:

I stayed at the Atria for business. Whilst the room I had was a little dated, I understand that refurbishment is underway.
Staff were extremely helpful and nothing was too much. Location was fantastic with the mall just across the road. Highly recommend.

2020-03-07 • via Nuitee
A
Adhi
8
Sop buntut nya enak sayang kurang panas
Pros:

Kamar yg luar biasa. Sayang sop buntut nya di panasin pakai microwave. 😢

2020-02-15 • via Nuitee
V
Verified traveler
8
Pros:

Not happy with check in supoused 2pm they said room not ready we wait until 5pm, they give smoking room which is not in my booking we refused then we complaints they give us 12th floor when we get in to the room the tv program not clear, noises from aircondition not get towel until 12pm, we need to call reception many time with this problems. Anyway we get room nice and clean bed very comfy, manager hotel come to apology for delays.

2020-01-03 • via Nuitee
R
Rachel
4
Noisy
Pros:

We booked Junior suite, in late October 2019 but during the night it was so noisy that we could not sleep and we requested to change room...we got the lower grade room without compensation. we basically paid for suite but getting regular room..The Breakfast was so so..

2019-10-31 • via Nuitee
S
suresh
6
Good location but not so for the accommodation
Pros:

The soundproofing for the room was poor and I got furniture noises occurring around midnight. Hope that its not due to paranormal origins but that disrupted my sleep for 2 nights. In addition, the towels issued had stains. A bit disappointed but the location beside the Summarecon Mall managed to mitigate the poor experiences

2019-10-26 • via Nuitee
M
MEI-CHIEN
10
很舒適的飯店
Pros:

高品質的飯店,但早餐很貴又不好,其他都很好

2019-10-21 • via Nuitee
V
Verified traveler • partner
6
Pros:

The property itself is okay, quite strategic but on my recent stay I am not happy with the breakfast menu.
The fried (Tempe, ubi and banana is cold like the left over).

2019-09-21 • via Nuitee
S
Steven
8
Good location for premium outlet shopping
Pros:

Good location for factory outlet shopping

2019-08-11 • via Nuitee
Y
Yu
2
Pros:

早餐不錯吃，環境普通，一早就施工，完全沒有考慮住宿的客人，很吵！！不會再來了。

2019-08-04 • via Nuitee
S
Sim Moh
10
Nice comfort stay
Pros:

Very convenient

2019-07-21 • via Nuitee