Children allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Decent breakfast options
Friendly staff
Cons:
Cleanliness issues
Old and worn decor
Mattress discomfort

Categories

Cleanliness
6.76
Multiple mentions of old, worn, and dirty areas in the hotel.
Service
8.23
General positivity about staff, although some mentions of rudeness.
Location
8.27
Great location near public transport, well-received by guests.
Room Quality
7.72
Mixed reviews; spacious but issues with mattress and decor.
Amenities
7.75
Decent amenities but reported issues with cleanliness.
Value for Money
8.21
Generally considered good value for the price paid.
Food and Beverage
7.76
Breakfast was considered average, with some complaints about its quality.
Overall Experience
7.73
A generally satisfactory stay with notable areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:18

Property Description

Luxurious Rooms with Modern Amenities

City Avenue Hotel by HMG offers elegantly furnished rooms with air conditioning and high-speed free WiFi. Each room boasts a flat-screen cable TV, seating area, and luxurious toiletries in the bathroom.

Stylish Bars and Entertainment Options

Unwind in the stylish lobby bar with an open-air terrace or enjoy the vibrant atmosphere of the piano bar with a dance floor. Sip on your favorite drink and indulge in a selection of snacks and desserts.

Convenient Location for Business and Leisure

Located just a 3-minute walk from Opalchenska Metro Station, the hotel provides easy access to Sofia International Airport and key city attractions like National Palace of Culture and Vitosha Boulevard. Ideal for both business and leisure travelers.

Book now to experience the perfect blend of luxury and convenience at City Avenue Hotel by HMG!

Important information:

Please note that the credit card used for booking must be presented upon check-in for verification purposes. The name on the credit card must match the guest’s name checking in.

All guests are required to present an original form of identification - passport or national ID.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 4628 reviews
Cleanliness: 6.76
Service: 8.23
Location: 8.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 7.73
Георгиева • solo_traveller • bg
6
2026-06-13 • via Nuitee
M
Mihail • solo_traveller • bg
8
2026-06-11 • via Nuitee
M
Marijn • solo_traveller • nl
7
2026-06-10 • via Nuitee
V
Vladimir • solo_traveller • bg
9
2026-06-10 • via Nuitee
H
Hermann • solo_traveller • za
8
2026-06-09 • via Nuitee
Стилян • solo_traveller • bg
10
2026-06-09 • via Nuitee
Z
Zhivko • solo_traveller • bg
2
Cons:

Стаята не беше климатизирана. Беше много топло, а климатикът не работеше.
По погрешка бях заявил стая без закуска, и от хотела не ми предложиха опция, което е недопустимо.

2026-06-09 • via Nuitee
D
Damla • couple • tr
5
2026-06-09 • via Nuitee
E
Emilia • couple • pl
9
2026-06-08 • via Nuitee
M
Milena • extended_group • bg
6
2026-06-08 • via Nuitee
K
Karol • family_with_children • pl
4
JEŚLI LUBISZ UPALNY POKÓJ BLISKO METRA I ZA MIEKKI MATERAC NIE PRZESZKADZA - BIERZ -PODRÓŻ DO LAT 90
Pros:

marne bardzo - idz do sniadaniowki obok

Cons:

KLIMATYZACJA - MOŻE I GŁOŚNA - ALE ZA TO NIE DZIAŁA ;-))))))))))

GŁOŚNA JAK - CZOŁG- DAWAŁA CIUT CHLODNIEJSZY WIATEREK -DOPIERO NAD RANEM BYŁO W MIARĘ CHŁODNO - JAK NARURA ZROBIŁA SWOJE ;-)

2026-06-08 • via Nuitee
S
Sara • solo_traveller • bg
7
2026-06-07 • via Nuitee
M
Milen • solo_traveller • bg
10
Pros:

Стаите са много приятни,просторни,с всичко нужно.Удобна баня.Всеки ден минават да почистват.Персонала на рецепция е много вежлив и отговори на всичките ни въпроси.Много усмихнати.Метрото е на 2мин.Локацията е спокойна.Има мол в близост.

2026-06-07 • via Nuitee
B
Biser • solo_traveller • bg
7
2026-06-07 • via Nuitee
Радка • solo_traveller • bg
3
2026-06-07 • via Nuitee
S
Samantha • couple • gb
5
Passable, but not again.
Pros:

Good location for the metro. Room had a mini fridge. Adequate size and quiet

Cons:

Aircon was available but only when 40degrees outside?? So wasn’t available and the room was baking as it was 28outside.
No additional pillows available- reception said there were no spares in the hotel.
No milk available - in the whole hotel at 9:30am

Reception staff rude.

Bathroom looked awful, and the shower leaked all over the floor. Also broken tiles.

2026-06-07 • via Nuitee
B
Borislava • extended_group • bg
6
2026-06-06 • via Nuitee
M
Martin • solo_traveller • at
7
Pros:

Hatte ein großes Zimmer mit Doppelbett für mich.
Lage war sehr gut. Öffis, Park und Einkaufszentrum gleich daneben.

Cons:

Der Rezeptionist war unfreundlich. Als ich angekommen bin sagte er nur der check in wär erst um 14 Uhr (es war 11.00)

Als ich sagte ich hätte gesagt ich hätte geschrieben für einen früheren Check in zu haben....zog eine Miene, telefonierte und sagt dann nur eine halbe stunde....

2026-06-06 • via Nuitee
Z
Zlatan • couple • bg
9
2026-06-06 • via Nuitee
Христо • couple • bg
10
2026-06-06 • via Nuitee