Children allowed

Facilities

Nightclub
Guest education on local ecosystems and culture
Non-smoking rooms
Air conditioning
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Great location
Decent breakfast options
Friendly staff
Cons:
Cleanliness issues
Old and worn decor
Mattress discomfort

Categories

Cleanliness
6.76
Multiple mentions of old, worn, and dirty areas in the hotel.
Service
8.23
General positivity about staff, although some mentions of rudeness.
Location
8.27
Great location near public transport, well-received by guests.
Room Quality
7.72
Mixed reviews; spacious but issues with mattress and decor.
Amenities
7.75
Decent amenities but reported issues with cleanliness.
Value for Money
8.21
Generally considered good value for the price paid.
Food and Beverage
7.76
Breakfast was considered average, with some complaints about its quality.
Overall Experience
7.73
A generally satisfactory stay with notable areas needing improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 02:18

Property Description

Luxurious Rooms with Modern Amenities

City Avenue Hotel by HMG offers elegantly furnished rooms with air conditioning and high-speed free WiFi. Each room boasts a flat-screen cable TV, seating area, and luxurious toiletries in the bathroom.

Stylish Bars and Entertainment Options

Unwind in the stylish lobby bar with an open-air terrace or enjoy the vibrant atmosphere of the piano bar with a dance floor. Sip on your favorite drink and indulge in a selection of snacks and desserts.

Convenient Location for Business and Leisure

Located just a 3-minute walk from Opalchenska Metro Station, the hotel provides easy access to Sofia International Airport and key city attractions like National Palace of Culture and Vitosha Boulevard. Ideal for both business and leisure travelers.

Book now to experience the perfect blend of luxury and convenience at City Avenue Hotel by HMG!

Important information:

Please note that the credit card used for booking must be presented upon check-in for verification purposes. The name on the credit card must match the guest’s name checking in.

All guests are required to present an original form of identification - passport or national ID.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SOF

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children up to and including 11 years old stay for free when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

7.8
Based on 4577 reviews
Cleanliness: 6.76
Service: 8.23
Location: 8.27
Room Quality: 7.72
Amenities: 7.75
Value for Money: 8.21
Food and Beverage: 7.76
Overall Experience: 7.73
A
Aziz • couple • fr
1
2026-05-02 • via Nuitee
F
Filip • couple • mk
10
2026-05-02 • via Nuitee
Y
Yana • solo_traveller • bg
9
2026-05-02 • via Nuitee
V
Vanessa • couple • es
8
2026-05-01 • via Nuitee
Ирена • couple • bg
5
Pros:

Чистичко,топло и удобно легло и меки завивки.

Cons:

хотела е занемарен,нуждае се от ремонт.

2026-04-30 • via Nuitee
E
Emona • solo_traveller • bg
8
2026-04-30 • via Nuitee
M
Mark • solo_traveller • gb
9
2026-04-30 • via Nuitee
M
Marina • family_with_children • fr
8
2026-04-29 • via Nuitee
M
Mark • family_with_children • cz
10
Pros:

Хороший отель, дружелюбный персонал.

2026-04-27 • via Nuitee
J
Jakub • couple • pl
1
Nie polecam
Pros:

Lokalizacja, blisko metra

Cons:

Brud, zapach wilgoci oraz grzyb w łazience. Nie działająca klimatyzacja, która mimo zgłoszeń nie została naprawiona. Plamy na podłodze oraz ścianach, wykładzina wypalona od papierosów. Mimo rezerwacji na 1 łózko małżeńskie duże dostaliśmy 2 małe pojedyczne złączone łóżka z wygniecionymi zapadającymi się materacami. Stoliki obdrapane i spuchnięte od wody.

2026-04-27 • via Nuitee
G
Georgi • couple • bg
10
2026-04-27 • via Nuitee
M
Mariia • solo_traveller • ua
7
2026-04-23 • via Nuitee
K
Karen • couple • gb
4
Comfortable bed and clean sheets but tv electrical socket hanging out of the wall and a safety hazard
Pros:

Location was great

Cons:

The shower head had to be held as was not fixed properly. The carpet was badly stained

2026-04-22 • via Nuitee
E
Eli • family_with_children • bg
4
2026-04-21 • via Nuitee
K
Krasimira • solo_traveller • it
1
2026-04-20 • via Nuitee
K
Kapka • solo_traveller • bg
10
Ще се върна
Pros:

Локацията, персонала, кафето в бара и закуската

Cons:

Няма такова

2026-04-20 • via Nuitee
T
Toon • couple • be
6
Voor de prijs / kwaliteit valt het hotel matig mee
Pros:

De locatie en de grootte van de kamer.

Cons:

Airco die niet werkte
Onvriendelijk personeel
Bedden

2026-04-19 • via Nuitee
S
Stefanel • solo_traveller • at
9
2026-04-18 • via Nuitee
Василка • family_with_children • bg
10
2026-04-18 • via Nuitee
P
Pavel • couple • bg
7
Cons:

Шумно

2026-04-17 • via Nuitee