Clayton Hotel Cardiff

Hotels
Clayton
8.6 (4067 reviews)
St Mary Street , Cardiff , gb

Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Clean rooms
Cons:
Noise issues
Limited amenities

Categories

Cleanliness
8.31
Most reviews mention clean and well-maintained rooms, but there are minor complaints regarding noise and lack of amenities.
Service
9.28
Numerous reviews highlight helpful and friendly staff, particularly highlighting Addie's exceptional customer service.
Location
9.32
Guests frequently praised the hotel's excellent location, being close to transport links and attractions.
Room Quality
8.27
Rooms are generally comfortable and spacious; however, some reviews mentioned issues like air conditioning and hardness of pillows.
Amenities
7.8
Lack of specific amenities (e.g., fridges, slippers) was noted, suggesting there is room for improvement.
Value for Money
8.76
Most guests felt the pricing was fair considering the location and overall experience.
Food and Beverage
8.31
Breakfast received mixed reviews; overall good but some items lacked freshness.
Overall Experience
8.78
Despite some minor complaints, most guests enjoyed their stay and expressed intent to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 04:04

Property Description

Modern Rooms with Free WiFi
Experience luxury and convenience at Clayton Hotel Cardiff. The air-conditioned rooms boast stylish decor, luxury bathrooms, and free WiFi. Unwind in the cozy seating area or catch up on work at the spacious desk.

Dining Excellence at The View Restaurant
Indulge in a culinary journey at The View Restaurant, offering an international menu and an extensive wine list. Start your day with a delicious Clayton Vitality Breakfast, and later, enjoy a variety of beverages and snacks at the chic on-site bar.

Prime Location in Cardiff
Discover the heart of Cardiff with a stay at Clayton Hotel. Just a stone's throw away from Cardiff Central Rail Station and iconic landmarks like Cardiff Castle and Principality Stadium, our hotel is the perfect choice for both leisure and business travelers.

Book now to elevate your Cardiff experience at Clayton Hotel Cardiff.

Important information:

There is nearby public parking located at CF10 5RS.

If you have made an advance purchase booking, please be advised that you will receive a payment link to complete the purchase within 24 hours of making the booking.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CWL

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.6
Based on 4067 reviews
Cleanliness: 8.31
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 7.8
Value for Money: 8.76
Food and Beverage: 8.31
Overall Experience: 8.78
Z
Zoe extended_group gb
8
Enjoyable stay had by all.
Pros:

Staff were friendly and helpful. Food in restaurant was very nice. Great location for exploring Cardiff.

2026-02-14 via Nuitee
D
Dmytro couple ie
6
Everything was fine
Pros:

Location, room, TV

Cons:

Breakfast and we didn’t have toothpaste in the room

2026-02-14 via Nuitee
S
Sahel couple gb
10
Pros:

The service was excellent very welcoming. The rules were clean uncomfortable

2026-02-14 via Nuitee
A
amanda couple gb
9
2026-02-14 via Nuitee
D
David family_with_children gb
10
Pros:

Everything was Fab thanks

2026-02-13 via Nuitee
K
Katie family_with_children gb
9
2026-02-13 via Nuitee
T
Tracey family_with_children gb
10
Pros:

Central location, excellent room.

2026-02-13 via Nuitee
B
Barry family_with_children gb
10
2026-02-13 via Nuitee
J
Joanna family_with_children gb
7
Pros:

Easy access to city centre, easy check in

Cons:

As we stayed on a Friday night I was awoken at 3am by roudy people staying in the room next door. Clearly it was a group as there was a lot of comings and goings. Big shame as the hotel is great.

2026-02-13 via Nuitee
K
Karen family_with_children gb
10
Pros:

Perfect situation with friendly helpful staff who all seemed to love their jobs

Cons:

Nothing

2026-02-12 via Nuitee
S
Stacey couple gb
4
Nice hotel just not great if you need quiet
Pros:

The beds were comfortable and the room was clean

Cons:

The walls were extremely thin we could hear next door who were up until 1am also there were exchange students staying who were knocking on all the doors at 7am

2026-02-12 via Nuitee
S
Shirley extended_group gb
8
2026-02-12 via Nuitee
H
hillard family_with_children gb
10
Pros:

Friendly staff, clean and good food.

2026-02-12 via Nuitee
P
Petra couple gb
5
Take your earplugs - as the noise on a saturday night is unbearable!
Pros:

Very close to the train station and to the Arena, for a show. Great location and very reasonable price. Exactly opposite a well known pub chain for breakfast too, which was great.
Very quick and easy check in and check out service. Very little interaction with staff, but the one we spoke to very briefly at check out, seemed fine and nice and pleasant.
The bed was rock hard and not comfortable at all, I would prefer a much softer mattress on the bed.
Bathroom was very clean and tidy, modern look to the room.

Cons:

Too noisy, even with the windows closed and the curtains drawn. For a Saturday night in Cardiff the noise was horrendous. Emergency sirens going all night, until 03:00 in the morning. Screaming young girls on their nights' out. Couldn't get to sleep for the awful noise.

2026-02-12 via Nuitee
L
Lisa family_with_children gb
10
Our Stay at the Clayton -February 2026
Pros:

Staff were very friendly, room was lovely, bed comfortable and location was excellent and situated in the heart of Cardiff life, St Mary's Street.

Cons:

The only dissapointment was breakfast. We went for breakfast at around 9am and at best it was cool, not hot and seemed like it had been on hold for a very long time. Think we could have done better going out for breakfast as the location of the hotel is surrounded by places where you can eat. However, I would definitely recommend this hotel and will most certainly stay again. Thank you.

2026-02-11 via Nuitee
G
Gary family_with_children gb
9
Pros:

Always good, staff are brilliant and rooms immaculate

Cons:

Poor Room menu (QR does not work)

2026-02-11 via Nuitee
S
Smith family_with_children gb
10
Pros:

Everything and the staff was lovely

2026-02-11 via Nuitee
S
Sarah family_with_children gb
1
Not the best
Pros:

Location was great

Cons:

No staff to speak to
Rooms not clean

2026-02-11 via Nuitee
N
Nicola family_with_children gb
9
Pros:

Lovely breakfast and great staff

Cons:

Small reception bed small for a double

2026-02-10 via Nuitee
S
Sharon family_with_children gb
10
Perfect
Pros:

Everything - the Clayton is our go-to when staying in Cardiff
Perfect location, clean, lovely staff and value for money. Love it

Cons:

Nothing not to like

2026-02-10 via Nuitee