Royal Rio Palace Hotel

Excelent service, clean, delicious breakfast, and close to the beach and many restaurants and bars! Would come back for sure!

Yes, beach and activities were just two block away... great stay!

its and old Hotel, but its very close to everything, great location.

Staff were pleasant. Included breakfast was delicious everyday for my stay of 13 days.
No access to a parking garage only what you find on the street near hotel.

Property is okay if you’re just looking for a place to drop your bags.

Upon arrival, we discovered our room was dirty. The sheets were stained and the floor had not been cleaned properly. We reported the condition of the room and were “upgraded” to a room that was also unclean. Sheets stained. They had blankets in plastic bags that did not smell well. The bathroom floor flooded every time we tried to shower. The couch had stains all over. I couldn’t even sit on it at all during my stay.

Great stay

Room itself was not great. But it was fair for the price. Room was clean and comfortable. Bathroom issues though. Bidet not working and shower did not drain.

I arrived early, they didn’t allow early check in but did give option to leave bags so I could tour the area. Good and safe area, no issues with people sleeping on the streets in the area. The room was underwhelming for a 4 star hotel, obvious signs of age. The need to leave card key in the slot by the door to power the room, meaning you can charge your devices while you are out. I had good service experience from the staff though. The room was constantly noisy, thin walls if you know you know. The outside, like street noisy was surprisingly minimal. I agree with a lot of other reviews, the breakfast did carry a vast variety of options (egg, the good thick bacon, plenty of fruits, breads).

Overall a 6/10. Staff, the breakfast, location/safety was excellent…everything else was lacking. Top issues would be the dated room and noise.

Not a good hotel. Unclean, unhelpful staff, nasty linens. Needs upgrades in every area.

Hotel is very outdated and unclean. Bad customer service to the point you have to talk to the supervisor to get things done.
1- Unsafe stair in the entry - hard to see (people trip and fall often).
2- Nasty - the towels are no longer white, they are now cream- old and stained. Pillows were nasty (very stained/smelled terrible- Nasty). Asked for new pillows and had to wait an hour and call them again to get new ones. The ones were still stained and sprayed with a strong fragrance spray. Disgusting!!
3- Front desk staff not accommodating- it charges per room to keep your luggage until check in time. The guy at the front desk was forceful on getting us checked in even though we told him we wanted to check in later because we were in a hurry and had taxis waiting for us to go to a tour scheduled at 2 pm.
4- Some rooms our family stayed were a little better and we were able to move to a better room after showing him pictures of how bad our room was to the manager. The one given to my husband and I was tiny, had a full size bad which did not fit my husband, nasty linens and pillows and had stairs down to get to the room which was difficult with all the luggages we had. Also the mini fridge had a glass door with a permanent blue light on. We had to cover the door to be able to have the room dark.
Location was a few blocks from the main beach street which was nice but not worth it. Pictures on Expedia are deceiving!!

Excelente Max como recepcionista y todo el staff

Very friendly and helpful staff. Shoutout to Branco at the front desk! Great guy, maybe our stay there great.

My 11-night stay was okay, but more of a 3-star experience than 4-star hotel.

Pros:

- Excellent breakfast buffet and delicious restaurant food with generous portions.
- Superb location: 5-minute walk to Copacabana Beach (Leme), groceries, restaurants, and the Cardeal Arcoverde metro for easy access to tourist spots.
- Friendly, helpful, and compassionate staff, especially with issues.
- Nice rooftop pool, bar, and restaurant with Rio mountain, city, and some sea views, offering great drinks.

Cons:

- Early check-in cost a full night's stay, forcing a long wait after an 11-hour flight.
- First room (119) had poor Wi-Fi, a concrete view, and noise issues (loud music, tapping), plus a non-functional phone. It took six days and daily requests to change rooms for lack of sleep.
- Second room was basic and run-down, with a toilet that never looked clean. Taps make a loud squeaking sound when water pours through. Wi-Fi was better but intermittent and slow for work.
- Elevator breakdown caused long waits.
- Gym was neglected with most equipment broken; hand spray was always empty.

The hotel needs maintenance to live up to its 4-star potential. My experience was disappointing compared to photos and reviews; I'd hoped for a more relaxing start to my travels.

Good service and great breakfast!!! Good for the budget

Excellent and friendly staff
Good breakfast with great variety

Room was clean and well kept in order. Very close to beach. Restaurant had very hospitable staff.

This is a three star hotel. Breakfast is mediocre, crowded and not sanitary.

Truly enjoyed my stay. The food was delicious and the staff was so accommodating. Will be back for sure!

Buen servicio