Fredrick's Hotel & Spa

Hotels
7 (1170 reviews)
Shoppenhangers Road , Maidenhead , gb

Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Swimming pool
Restaurant
Room service
Terrace
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Helpful staff
Great location
Nice spa facilities
Cons:
Poor cleanliness
Outdated rooms
Long wait for food

Categories

Cleanliness
5.25
Multiple reviews indicated that the rooms were dirty with stained carpets and poor cleanliness overall.
Service
8.75
Many reviews praised the helpfulness of staff and the service quality.
Location
8.25
The location received positive mentions, being close to key attractions.
Room Quality
6.25
Room quality varied with mentions of old and outdated facilities.
Amenities
7.25
Amenities received mixed reviews with highlights on the spa but also notes on needing updates.
Value for Money
6.25
Value perception was low due to cleanliness and maintenance issues.
Food and Beverage
7.25
Breakfast received positive feedback, although there were some complaints.
Overall Experience
6.75
Overall experience was average with strong points in service but significant complaints regarding cleanliness and room quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 02:57

Property Description

Luxurious Accommodations
Individually designed and elegantly furnished, every room and suite at Fredrick’s has been conceived to provide exceptional standards of comfort.

Award-Winning Dining
Exceptional food and fine wines deserve to be savoured in the finest of settings, and Fredrick’s award-winning restaurant will not disappoint.

Relaxation and Rejuvenation
Few things in life are more pleasurable than succumbing to a total state of relaxation, where your body can unwind and your mind can run free. But then, there are few spas that compare with Fredrick's.

Come experience luxury, fine dining, and ultimate relaxation at Fredrick's. Book your stay now!

Important information:

Guests must be aged 18 or over to use the spa facilities.

When booking for 5 rooms or more, different policies and additional supplements will apply.

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LGW

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in public areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children from 3 years old to 15 years old stay for £25 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7
Based on 1170 reviews
Cleanliness: 5.25
Service: 8.75
Location: 8.25
Room Quality: 6.25
Amenities: 7.25
Value for Money: 6.25
Food and Beverage: 7.25
Overall Experience: 6.75
H
Hadzher solo_traveller gb
8
2026-02-15 via Nuitee
N
Nicole solo_traveller gb
7
2026-02-14 via Nuitee
M
Mekila solo_traveller gb
1
2026-02-13 via Nuitee
E
elbagory solo_traveller eg
7
2026-02-12 via Nuitee
P
P couple gb
7
Pros:

Nice warm room and breakfast was good

Cons:

The place needs refurbishment

2026-02-12 via Nuitee
A
arek couple gb
10
2026-01-30 via Nuitee
M
Michelle solo_traveller gb
4
Adequate, just!
Pros:

The room though very dated was comfortable and felt secure. Parking is good and location is excellent. The few staff members I encountered were friendly.

Cons:

The entire hotel is tired and needs upgrading. The spa was closed due to a leak on the day I checked in, I wasn't offered any discount or compensation for not having use of the spa for my entire stay, it was too late for me to book anywhere else. The breakfast was poor, no fruit and the cooked breakfast cold, oily and the poached eggs were like hard boiled eggs. So bad that I skipped breakfast for the rest of my stay even though I had paid for it. Cleanliness is basic, the bin in my room was rusted with the pedal falling off. Tv reception kept dropping out. I found a male member of staff leering and talking inappropriately to the receptionist deeply uncomfortable.

2026-01-29 via Nuitee
J
Jonathan couple gb
1
2026-01-28 via Nuitee
M
MDR_Edinburgh Business Edinburgh, Scotland
4
The place is exhausted.
Pros:

This was a poor experience overall. Room is exhausted; peeling wallpaper, damp in the ceiling, archaic decor. Breakfast was also poor; empty buffet, ok coffee but colleagues enjoyed the cooked breakfast.

Service is not a selling point either. It’s all just a bit chaotic alas.

For the money charged; there are far better options in Maidenhead.

2026-01-27 via Tripadvisor
M
Melanie solo_traveller gb
9
Great stay
Pros:

Very friendly staff. Everywhere was clean, if a little tired in places but nothing major. The breakfast was fantastic. Eggs benedict with a side of mushrooms, highly recommended.

2026-01-26 via Nuitee
J
Jenna couple gb
5
Ok for one night
Pros:

Hotel is in a quiet area, room was a good size and had a good nights sleep.

Cons:

The rooms and the hotel itself are very outdated and need some modernisation.
Prior to arrival we received a call the spa was closed due to a burst water pipe, which didn’t bother us too much as we hadn’t gone just for the spa, but on arrival there were other guests in the reception who clearly hadn’t received a call about the spa and were very upset. It would seem that staff hadn’t made them aware and weren’t offering any sort of compensation for those who had clearly travelled for a spa weekend.
Staff behind reception were dressed very casual and were wearing coats. Though friendly enough it didn’t come across as very professional.

2026-01-25 via Nuitee
G
Glyn couple gb
8
2026-01-25 via Nuitee
A
Andrew solo_traveller gb
10
2026-01-21 via Nuitee
D
David family_with_children gb
1
Pros:

Stay there a few times had to cancel last minute. Would have thought they would have refunded me

2026-01-21 via Nuitee
B
Bowler couple gb
7
2026-01-20 via Nuitee
M
Margaret solo_traveller gb
9
Pros:

The staff, especially lovely Jess at front desk (she’s a brilliant ambassador for Fredrick’s - efficient, helpful, really friendly and knowledgable) and the charming spa manager

Cons:

Fixtures and fittings a little dated

2026-01-19 via Nuitee
V
Victoria couple gb
2
So disappointed as was supposed to be a spa weekend with my partner after coming out of hospital. It was absolutely filt
Pros:

The first day breakfast was lovely, freshly cooked and good service. the second day breakfast was buffet style and was dry eggs, soggy hash browns and watery mushrooms.

Cons:

The first room we was given was spacious but having a closer look it didn’t take long to see how dirty it was. There was scum all round the bath and toilet. Splash marks all over the table, bin & dresser. Carpet was stained and filthy with dust. Honestly we stayed in a travel lodge the night before and it was cleaner. The pool and spa area was dirty leaves in the pool ever cobwebs around the pool.

2026-01-19 via Nuitee
C
Chris solo_traveller gb
6
Staff and food great. Hotel tired and somewhat dirty
Pros:

I thought the food was well executed both dinner and breakfast

Cons:

The hotel decor, furnishings and bedroom looked very tired which made it look dirty.

2026-01-19 via Nuitee
C
Claire couple gb
5
Disappointing.
Pros:

The reception area was nice.

Cons:

There is an overall dated and tired feel. Spa- loose wooden panels in sauna which I feel is hazardous and was uncomfortable. Steam room not working. Pool made loud gurgling noises as it needed topping up. Breakfast- menus printed on a piece of unlaminatd paper. Enticing options listed not available- staff said "I'm not sure why they are still on the menu" ('home made lemon curd with Greek yogurt..... home made granola') this is misleading. All carpets need a good deep clean. Mirrors needed cleaning. Mattress felt horrible and was clearly very old. Dead flies inside art display cabinet in the breakfast room. This place stinks of lack of investment and neglect. Will not return, or recommend.

2026-01-19 via Nuitee
M
Maria-Christina solo_traveller gr
3
Pros:

Staff nice and bonus not paid parking

Cons:

Not value for money! Overpriced !!! Should be priced around 65£ per night for double bed
Towels not clean
Carpets dirty
Bar not a nice area to sit in

2026-01-19 via Nuitee