Sofitel Shahd Al Madinah

Great location and very very good service. Sara from reception is very kind and professional: every time we approach she makes extra step to make our stay more comfortable. Mr.Ahmed i think HSKP manager is the most polite and quick person who solved all our issues even without us asking. Mr.M.Ali from the restaurant is amazing and kind. Mr.Kareem from breakfast of course and many more other Ladies and Gentlemen who work hard to make the stay of the guests memorable. BRAVO 👏.
Ah also I must say dinner buffet was very surprisingly great: food was flowing: so delicious and beautifuly presented. Love Sofitel Medinah

Sofitel would always be my only choice of hotel in Madinah.
The suites was superb.
The foods amazing. Special thanks to Chef Rani for providing us the Asian food especially the “Pengat Pisang”. As a diamond member, I am so overwhelmed with her and especially Sofitel Hospitality. Hope to see Rani in my next visit.

The receptionist Mr Anas was very gentle person he very good & helpful...also hotel is very good location & room was massive & comfortable....In sha Allah I will come again same place

5/5 : Mir Sagor is really helpful and attentive towards needs of my family . This is my second time staying here with my family. Distance is really near to Masjid Nabawi, Thank you Mir Sagor for making it easier for us to navigate here .

This is our second time staying at Sofitel Madinah. It was an overall pleasant experience. Rooms were lovely, hotel smelt divine, was clean and the location is great.

We checked our luggage in via the Harmain Train baggage service however our luggage did not turn up to the hotel as planned. We attempted to contact Harmain Station/SPL however they were not helpful at all and extremely dismissive. Then we spoke to several people at the hotel reception on level M, unfortunately they were also unhelpful.
We then went to concierge on the Ground Level and spoke to Faisl Badr & even with the language barrier, he took his time to listen and got a colleague to translate. Faisl requested for a contact of his to try and locate our luggages - this external person also went above and beyond to help us.
Our luggages were still not located by the time Faisl's shift had ended and another person from the concierge (did not get his name but he was fair skin, young, was working the night shift on 23/11/2025) took it upon himself to take over and track our luggages which was sent to another nearby hotel.
We were extremely grateful for this because if it wasn't for them, who knows what would have happened as the SPL service have yet to respond!!

Also I would like to thank Badr (also from the concierge team) for his kind acts of service when in need.

One thing which was disappointing was the service from a few members of the reception staff on the M level. When we approached a man at the desk (late shift on 23/11/2025 to seek help with our luggage issue, before even listening to what our query was, he had an attitude and said "Yes, what do you want" - I was not impressed at all with his tone and he immediately could tell so then smirked. I was not going to deal with him so luckily someone more senior turned up and directed us to the concierge.
Also we asked for guidance on several occasions as we were having problems with our hotel room telephones however the reception team were not helpful AT ALL regarding this matter.

The reception staff on the level M could honestly learn a thing or two from the concierge team who as a whole, presented excellent customer service, from the desk staff to the bell boys and doormen.

Overall it was a good stay and I would stay again but please make the necessary improvements.

Very nice and beautiful and clean hotel with a very kind stuff
The stuff had a great hospitality
We had a lovely stay there

Ms. Raha Hindi who was behind the counter gave me the best service any hotel has ever given me she deserves a raise and a promotion.
I was randomly chosen as guest of the day and was literally spoiled by the hotel’s generous hospitality!

Mohammad Arif and Siah (supervisor) ensure my room clean and nice. We are very happy with their service. Will come again.

I enjoyed my stay in the hotel, Saddam housekeeping, who did room service and room cleaning was very good. I will come back again.

Alyasher and Aziz make a good service, house keeping. Always asked us if we need anything.

I recommanded them and the others

Thanks for all

The staff is amazing. Ms. Sara at the reception was so welcoming and courteous. She made our day!
She helped us in changing our booking as well as we wanted some slight changes.

Wonderfull staff, very helpful and polite. Bellman Islam was also very helpful. Perfect location, walking distance to masjid nabawi.

Special mentioned to Ms Esraa Hajer and partner who are efficient and friendly during our check in process.
It's nice to be back again and see familiar faces and settings.

Service: hotel staafs are so amicable. Especially the restaurant and room service guys are always keep standing to help. I m too happy to have my meal here.

Luxury, proximity, quality of service, and above all, a genuinely kind team like never seen elsewhere. I especially thank Mr. Rawaiz Khan for his kindness and his support.

Excellent service by Alyasher, Eko and Narif. Very friendly, neat and dedicated housekeeping staff. Highly Recommended.

This was one of the most disappointing hotel stays I’ve had in a long time. Check-in was supposed to be at 4:00 pm. I arrived at 5:00 pm, only to be told my room still wasn’t ready. Despite completing online check-in, I was left waiting until 5:30 pm. While they offered me a free meal at their restaurant, it didn’t make up for the poor organization and wasted time.

Things only got worse after that. My luggage didn’t arrive until 5:55 pm — almost an hour after I checked in. The hotel was also full of constant noise from renovations, which we were only “informed” about by a piece of paper slipped under the door. To top it off, the alarm kept going off at random times, making it impossible to relax.

Yes, the staff were friendly, but that doesn’t excuse how badly this hotel is being managed. Between the delays, the noise, and the overall lack of professionalism, this stay was unacceptable. My last visit about 7 months ago was much better, but this time was such a negative experience that I will not be coming back, nor would I recommend this hotel to others.

Sofitel Medina offers a clean and welcoming atmosphere.

The hotel is within walking distance to the Prophet’s Mosque, and you can enjoy a clear view of it right from your room.

The dinner and breakfast are exceptional, and the half-board option is highly recommended. A special mention goes to Abdul Rahman, the diligent and helpful cleaner.

I had an outstanding experience with Waleed, one of the receptionists at Sofitel. He truly went above and beyond to help me when my glasses broke during my stay. Without any hesitation, Waleed took full initiative — he arranged for someone to fix my glasses and had them delivered back to me within just one hour. I didn’t even have to leave the hotel!

His professionalism, efficiency, and genuine care for guests are truly exceptional. Waleed is an outstanding example of what world-class hospitality looks like. It’s rare to meet someone so dedicated to ensuring guests have a smooth and comfortable experience, no matter the situation.

Sofitel is lucky to have such a remarkable team member. Waleed deserves to be recognized and praised for his commitment to excellence and his heartfelt approach to customer service.

Thank you Mr Shaifullah from concierge
And Mr feras almulla from guest experience department very nice hotel and delicious food and very safe place, and very close to the haram thank you Sofitel Shahd Madinah ……….