Hotel Boutique Casa de la Palma

Hotels
8.3 (191 reviews)
3 Oriente 217, Colonia Centro , Puebla , mx

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Tour desk
Car hire
Currency exchange
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and well maintained
Cons:
Bathroom maintenance issues
Shower quality concerns

Categories

Cleanliness
7.78
The hotel is very clean and well maintained, but some bathroom issues mentioned.
Service
9.25
Staff is described as very friendly and helpful in multiple reviews.
Location
9.79
The hotel is centrally located near the Cathedral and other points of interest.
Room Quality
7.24
Mixed reviews on room quality with mentions of maintenance issues.
Amenities
7.77
Noting maintenance issues like leaky showers and broken hair dryers.
Value for Money
7.73
Concerns raised about the price in relation to the quality experienced.
Food and Beverage
8.28
No specific mentions of food and beverage, defaulting to standard quality for this hotel tier.
Overall Experience
8.55
Overall experience is positive despite some issues; many guests express a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:06

Property Description

Unique Suites and Free Wi-Fi
Immerse yourself in luxury at Hotel Boutique Casa De La Palma, a UNESCO World Heritage site offering uniquely decorated suites with elegant wood furniture and free Wi-Fi.

Historic Charm and Meeting Facilities
Experience the beauty of a historic building with stunning architecture and on-site meeting facilities for 12 people.

Convenient Location and Cultural Attractions
Located just steps away from Puebla Cathedral and Zócalo main square, our hotel is within walking distance to the Puebla Convention Centre, Museum of Religious Art, and an array of restaurants and markets.

Book your stay at Hotel Boutique Casa De La Palma for a memorable and enriching experience in Puebla, Mexico.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 150 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MXN 476 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for MXN 400 per person per night when using an existing bed.
    People 3 years old and over stay for MXN 476 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 191 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.79
Room Quality: 7.24
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 8.28
Overall Experience: 8.55
R
Russell • family_with_children • us
8
Pros:

Large ornate room.

Cons:

Noise! There's a woman selling food from 11 am to 6 pm that hollers her offers about every 30 seconds the entire time!

2026-04-10 • via Nuitee
C
christabel • extended_group • gb
9
a unique hotel in the best location
Pros:

completely unique and unusual rooms, very old fashioned but in a stylish and wonderful way that is the opposite of a generic modern hotel

2026-04-09 • via Nuitee
M
Maribel • family_with_children • mx
9
2026-04-01 • via Nuitee
A
Andrea • solo_traveller • mx
10
Excelente estancia
Pros:

La ubicación es genial. A dos minutos caminando al zocalo.
La habitación es muy amplia. Obviamente rustica, me agrado la decoración. La cama, deliciosa.. Muy pachoncita y linda para descansar. Excelente para estancias cortas.

2026-03-30 • via Nuitee
T
Thomas • couple • de
9
2026-03-28 • via Nuitee
E
Elizabeth Barbara • couple • us
9
Pros:

Beautiful hotel in 18th century mansion, feels like a museum and great location!

2026-03-28 • via Nuitee
D
David • couple • gb
8
Good value
Pros:

Personal and friendly service

Cons:

Pillows not very comfortable

2026-03-26 • via Nuitee
P
Philippe • couple • ca
7
Bien situé. Charme de la chambre.
Pros:

Situation géographique. Style de l'hôtel et de la chambre. Lit confortable. Balcon de la chambre. Rapport qualité/prix.

Cons:

Chambre située au dernier étage : difficile d'avoir de l'eau chaude à chaque jour (douche), même si on laissait couler l'eau longtemps.

2026-03-25 • via Nuitee
Q
Quentin • couple • mx
10
Charme de l’ancien à quelques encablures du zócalo
Pros:

Niché dans une belle rue arborée à quelques encablures du zócalo, l’emplacement de l’hôtel est évidemment son point fort !

2026-03-23 • via Nuitee
R
Rodrigo • family_with_children • mx
10
2026-03-22 • via Nuitee
S
Suzanne • family_with_children • ca
9
2026-03-20 • via Nuitee
L
Laura • family_with_children • us
8
2026-03-20 • via Nuitee
P
Pupo • extended_group • br
3
Não gostamos
Pros:

Gostei apenas da localização

Cons:

Não gostamos de jeito nenhum. Água quente do chuveiro acabava no meio do banho. Apto no segundo andar e não tinha elevador. Papeleira do banheiro quebrada. Internet não funcionava. Cama afundada, côncava. Não tinha funcionário na recepção algumas vezes. Limpeza deixou bastante a desejar.

2026-03-07 • via Nuitee
A
Alison • extended_group • us
10
Pros:

We had a lovely stay in very nice and well appointed rooms. Gorgeous place and the staff were very kind and helpful.

Cons:

Only feedback is that the shower was quite leaky and left a puddle on the floor, but it wasn't a big problem for us as we were only there one night.

2026-03-06 • via Nuitee
J
Jesse • couple • us
9
Great location comfortable rooms
Pros:

We liked the antique ambience and comfortable bed. Very large bedrooms and bathroom.

Cons:

Sporadic hot water temperature in shower.

2026-02-27 • via Nuitee
P
patrice • solo_traveller • fr
9
Séjour au cœur de la magnifique ville de Puebla
Pros:

L impression de remonter le temps avec une deco vintage soignée

2026-02-27 • via Nuitee
I
Itzel • couple • mx
7
Bonito y cómodo con algunas áreas de mejora.
Pros:

La ubicación es excelente, los cuartos son bonitos y limpios

Cons:

No hubo agua caliente y no nos pudimos bañar :/

2026-02-26 • via Nuitee
L
Laura • couple • us
9
Enjoyable stay, Is choose this property again.
Pros:

Great location, historical building, large rooms

Cons:

Dim lighting in the bathroom

2026-02-23 • via Nuitee
L
Laurent • extended_group • fr
7
Hotel calme bien localisé dans la vieille ville, prix convenable.
Pros:

Chambre spacieuse et calme, style colonial, fourniture café lyophilisé et bouteilles d'eau renouvelés tous les jours

Cons:

Eau chaude intermittente

2026-02-22 • via Nuitee
S
Sally • solo_traveller • us
10
Large and beautifully tiled and furnished room, in a historic hotel . Walk to everything in the center of Puebla.
Pros:

Historic jewel in the heart of center

Cons:

Nothing

2026-02-13 • via Nuitee