Hotel Boutique Casa de la Palma

Hotels
8.3 (191 reviews)
3 Oriente 217, Colonia Centro , Puebla , mx

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Family rooms
Pets allowed
Luggage storage
Express check-in/check-out
Tour desk
Car hire
Currency exchange
Non-smoking throughout
Private check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean and well maintained
Cons:
Bathroom maintenance issues
Shower quality concerns

Categories

Cleanliness
7.78
The hotel is very clean and well maintained, but some bathroom issues mentioned.
Service
9.25
Staff is described as very friendly and helpful in multiple reviews.
Location
9.79
The hotel is centrally located near the Cathedral and other points of interest.
Room Quality
7.24
Mixed reviews on room quality with mentions of maintenance issues.
Amenities
7.77
Noting maintenance issues like leaky showers and broken hair dryers.
Value for Money
7.73
Concerns raised about the price in relation to the quality experienced.
Food and Beverage
8.28
No specific mentions of food and beverage, defaulting to standard quality for this hotel tier.
Overall Experience
8.55
Overall experience is positive despite some issues; many guests express a desire to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 05:06

Property Description

Unique Suites and Free Wi-Fi
Immerse yourself in luxury at Hotel Boutique Casa De La Palma, a UNESCO World Heritage site offering uniquely decorated suites with elegant wood furniture and free Wi-Fi.

Historic Charm and Meeting Facilities
Experience the beauty of a historic building with stunning architecture and on-site meeting facilities for 12 people.

Convenient Location and Cultural Attractions
Located just steps away from Puebla Cathedral and Zócalo main square, our hotel is within walking distance to the Puebla Convention Centre, Museum of Religious Art, and an array of restaurants and markets.

Book your stay at Hotel Boutique Casa De La Palma for a memorable and enriching experience in Puebla, Mexico.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: PBC

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in some hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs MXN 150 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for MXN 476 per person per night when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    Children from 4 years old to 17 years old stay for MXN 400 per person per night when using an existing bed.
    People 3 years old and over stay for MXN 476 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.3
Based on 191 reviews
Cleanliness: 7.78
Service: 9.25
Location: 9.79
Room Quality: 7.24
Amenities: 7.77
Value for Money: 7.73
Food and Beverage: 8.28
Overall Experience: 8.55
P
patrice • solo_traveller • fr
9
Séjour au cœur de la magnifique ville de Puebla
Pros:

L impression de remonter le temps avec une deco vintage soignée

2026-02-27 • via Nuitee
J
Jesse • couple • us
9
Great location comfortable rooms
Pros:

We liked the antique ambience and comfortable bed. Very large bedrooms and bathroom.

Cons:

Sporadic hot water temperature in shower.

2026-02-27 • via Nuitee
I
Itzel • couple • mx
7
Bonito y cómodo con algunas áreas de mejora.
Pros:

La ubicación es excelente, los cuartos son bonitos y limpios

Cons:

No hubo agua caliente y no nos pudimos bañar :/

2026-02-26 • via Nuitee
L
Laura • couple • us
9
Enjoyable stay, Is choose this property again.
Pros:

Great location, historical building, large rooms

Cons:

Dim lighting in the bathroom

2026-02-23 • via Nuitee
L
Laurent • extended_group • fr
7
Hotel calme bien localisé dans la vieille ville, prix convenable.
Pros:

Chambre spacieuse et calme, style colonial, fourniture café lyophilisé et bouteilles d'eau renouvelés tous les jours

Cons:

Eau chaude intermittente

2026-02-22 • via Nuitee
S
Sally • solo_traveller • us
10
Large and beautifully tiled and furnished room, in a historic hotel . Walk to everything in the center of Puebla.
Pros:

Historic jewel in the heart of center

Cons:

Nothing

2026-02-13 • via Nuitee
R
Robert • solo_traveller • us
8
2026-02-11 • via Nuitee
M
mieke • couple • be
8
Pros:

Statig herenhuis perfect gelegen

Cons:

Geen ontbijt voorzien
Badkamer verouderd

2026-01-31 • via Nuitee
M
Marco Polo • extended_group • mx
7
Colonial y céntrico
Pros:

Las casas coloniales siempre son dignas de ser visitadas. Los techos altos, las puertas de madera pesada, la experiencia es muy buena. Además, está a una cuadra del centro de Puebla lo que hace que todo te quede cerca.

Cons:

Le falta mantenimiento. Para ser Boutique creo que debería tener mejor calidad en ropa de cama y toallas. El internet malo. La tv muy pequeña y con pocos canales.

2026-01-30 • via Nuitee
P
pauline • solo_traveller • fr
9
2026-01-29 • via Nuitee
A
Amelia • extended_group • au
9
Magical stay in central location with excellent value for money!
Pros:

We had a magical stay. This hotel feels like you are staying in a historic palace. The room and the bathroom were huge and very comfortable. Loved the cute juliette balcony. We appreciated the antique furniture in the room. We arrived prior to check-in and the hotel was happy to store our luggage. Yes, there are only stairs to access the rooms, however staff assisted us with our luggage. We requested an extra pillow and was delivered to the room quickly. We stayed in early January and the room temperature was very comfortable (despite no AC or fans). Amazing location for exploring the city and all the outdoor markets. We took an uber to the ADO bus station and picked up right in front of hotel. Excellent value for money!

Cons:

Filtered water tap in room and breakfast on-site would have been nice, but 1 minute walk to convenience store.

2026-01-29 • via Nuitee
D
DAMARIS • extended_group • mx
10
EXCEPCIONAL
Pros:

El concepto del hotel, la ubicación es excelente.

Cons:

que puedan incluir alimentos

2026-01-26 • via Nuitee
A
Ayala marin • family_with_children • mx
8
Pros:

Ubicación

Cons:

No tener estacionamiento cerca del hotel

2026-01-23 • via Nuitee
A
Anne • solo_traveller • ie
9
FANTASTIC QUIRKY HISTORIC ATMOSPHERIC HOTEL
Pros:

I LOVED lots of aspects of this hotel: Brandon who greeted me at 2am, Graciela the next day & for several days on the front desk is smart, knowledgeable, helpful, efficient, kind & practical. AND she speaks english very well. Also Guadalupe cleans beautifully. I needed extra services: a fridge in the room, more pillows etc. No problem! This hotel is old (1600s) and really interesting. Like most old Mexicano hotels, there aren't so many electrical sockets but Brandon (as well as carrying the fridge to my room), provided extension cords. This hotel is SO central, is in SUCH a safe neighbourhood with markets, shops, banks, pharmacies and restaurants--just everything you need nearby AND is also in a shaded area so it was never hot. If you like quirky, if you are traveling alone (or not--but knowing the team cared made staying there feel like home) and want to feel safe, I highly recommend this hotel AND Puebla city. Thanks to all the staff!

Cons:

Electrical sockets & sometimes waiting for hot water BUT Graciela told me to give her 10 minutes notice of needing water, just in case she can boost it when everyone else is also taking a shower in the morning. But this water issue is across Mexico, so the hotel is not the problem. Gracias Graciela!

2026-01-20 • via Nuitee
G
George • couple • us
10
2026-01-20 • via Nuitee
A
Arun • couple • es
10
Pros:

Las habitaciones

2026-01-08 • via Nuitee
B
Boris • couple • us
8
2025-12-28 • via Nuitee
E
EDUARDO • extended_group • ar
8
maravillosa casa
Pros:

no habia desayuno la ubicacion excelentetuvimosun problema porun error en la reserva y nos asesoraron para solucionarlomaravillosa casa

2025-12-20 • via Nuitee
A
Amy • family_with_children • us
9
2025-12-14 • via Nuitee
M
Maria Isabel • extended_group • mx
9
2025-12-07 • via Nuitee