JR Hotels Hermes Firenze

Hotels
•
JR Hotels Group
2 (15 reviews)
Via Alamanni 11, Florence, FI, 50123 , Florence , IT
39-080-5920866

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Pets allowed

Facilities

Area shuttle (surcharge)
Offsite parking discounted rates available
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Designated smoking area
Concierge service
Breakfast available (surcharge)
Safe-deposit box at front desk
See all facilities

Review Highlights

Pros:
Very nice staff
Close to the train station
Clean and comfortable rooms
Good breakfast options
Cons:
Poor TV connection
Noise from the train station
Low value for money
Overall experience disappointing

Categories

Cleanliness
1.2
The hotel is newly renovated and very clean.
Service
4.2
Very nice staff and friendly communication with guests.
Location
4.2
Close to the train station, very convenient.
Room Quality
2.2
The room was clean, comfortable, and thoughtfully equipped.
Amenities
1
Free drinks were appreciated; however, TV connection was poor.
Value for Money
1
Standard quality for this hotel tier.
Food and Beverage
1.2
Breakfast was ample and satisfying.
Overall Experience
1
Dissatisfaction with the overall experience, not matching expectations.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 22:23

Property Description

Convenient Amenities

Make use of convenient amenities such as complimentary wireless internet access, concierge services, and babysitting (surcharge). Enjoy the ease of exploring nearby attractions with the area shuttle (surcharge).

Delightful Dining Options

Grab a bite from the snack bar/deli, or savor a delicious meal from the hotel's room service available during limited hours. Unwind and socialize with a refreshing drink at the bar/lounge.

Comfortable Accommodations

Feel at home in one of the 14 air-conditioned guestrooms equipped with complimentary wireless internet access. The rooms also feature bathrooms with complimentary toiletries and hair dryers, ensuring a comfortable stay.

Indulge in a welcoming stay at Hotel Hermes, located in the heart of Florence. Book now for a memorable experience!

Important information:

  • All guests, including children, must be present at check-in and show their government-issued photo ID card or passport.
  • Cash transactions at this property cannot exceed EUR 5000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
  • Children 3 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • A car is not required for transportation to and from this property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: FLR

Property Policies

  • Sustainability Certifications

    Property confirms they are implementing guest safety measures

  • Pets

    Service animals are exempt from fees/restrictions

  • General

    Property follows regional sanitization guidelines Safe Hospitality National Protocol (Italy)

  • General

    Guests are provided with free hand sanitizer

  • Accessibility

    No elevators

See all policies

Location

Guest Reviews

2
Based on 15 reviews
Cleanliness: 1.2
Service: 4.2
Location: 4.2
Room Quality: 2.2
Amenities: 1
Value for Money: 1
Food and Beverage: 1.2
Overall Experience: 1
R
Rebecca
10
Pros:

Very clean, comfortable space. Staff very timely and attentive

2025-10-07 • via Nuitee
B
Bevin • partner
8
Pros:

Newer hotel with large room and bathroom. Bed was comfy but you have to ask for a blanket. Convenient to train station but about 15-20 min walk to sites and dining. Lots of high end stores for shopping are nearby. Staff were wonderful! Very nice and attentive. Elevator was not so good - plan on using the stairs. We enjoyed our stay here.

2025-10-02 • via Nuitee
N
Nicole
10
Pros:

Saubere und moderne Einrichtung des Zimmers, bequemes großes Bett. Perfekte Lage

2025-09-30 • via Nuitee
R
Randi • partner
8
Pros:

Very nice staff. Close to the train station, which was convenient but it is loud.

2025-09-27 • via Nuitee
K
KENYA • family
10
Pros:

日本人です。英語があまり喋れないが、スタッフの皆さんが優しくコミュニケーションを取ってくれたのでとても助かりました。

朝8時00分ごろに到着し大きい荷物を預かって頂きました。

部屋はとても綺麗で可愛らしい部屋でした。
無料の飲み物(水、炭酸水、コーラ、ファンタ)も付いていて嬉しかったです。

チェックインからチェックアウトまで不自由なく過ごせました。
駅から近く部屋もスタッフの皆さんも最高のホテルでした。

2025-09-14 • via Nuitee
G
Gabriel Gustavo • partner
10
Pros:

Todo bien, el trato fue muy amable en la recepción, las instalaciones muy limpias.

2025-09-14 • via Nuitee
P
Pam
10
Pros:

The hotel is newly renovated and it’s very clean. The beds were amazing and super comfortable. It was so convenient for us as it is right across the street from the train and the tram station, so we didn’t have to drag our luggage very far! I felt completely safe. The walls were a little on the thinner side, but overall I highly recommend this hotel.

2025-09-10 • via Nuitee
P
Phil
10
Nice room
Pros:

Great location everything within walking distance

2025-09-08 • via Nuitee
B
Brenda • family
8
Pros:

Poor TV connection. Unable to connect to satellite.

2025-09-04 • via Nuitee
S
Stephan
8
Pros:

Sehr zentrales und sauber

2025-08-18 • via Nuitee
J
JANE
10
Pros:

The room was clean comfortable and they thought of everything - the breakfast seemed to go on and on into forever.

2025-08-08 • via Nuitee
O
Olesia • family
10
Pros:

Quiet place in the middle of historic center, even though the train station is across the street. Newly renovated, clean and neat. Nice and helpful staff.

2025-07-09 • via Nuitee
V
Verified traveler
10
Pros:

Stayed here during a solo trip to Florence. Very convenient location next to the train station. Room was nice and had good air conditioning!

2025-07-03 • via Nuitee
J
Juliana
10
Pros:

Esse hotel foi uma ótima surpresa. Localização excelente, fica ao lado da Estação Santa Maria Novella. Facilidade de transporte à pé para vários pontos turísticos. Funcionários muito educados e agilizados. Quarto e banheiro espaçosos e limpos. Cama super confortável.
Ótimo custo benefício.

2025-06-18 • via Nuitee
S
Sina
10
Pros:

vicinissima alla Stazione Santa Maria Novella, comoda per raggiungere il centro di Firenze, staff cordiale e camere pulite e materasso molto comodo.

2025-06-09 • via Nuitee