Hotel Palafox

Hotels
8.6 (5648 reviews)
Calle Marques de Casa Jiménez S/N , Zaragoza , es

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly service
Cons:
Rude staff response
Inconsistent maintenance

Categories

Cleanliness
8.06
Some guests noted cleanliness but others had issues, particularly with bathroom comforts.
Service
8.93
Most reviews praised the service; however, one guest experienced rude behavior from staff during check-out.
Location
9.07
The location received high praise, with many finding it ideal for city excursions.
Room Quality
8.52
Guests generally found rooms comfortable, though there were concerns about temperature control.
Amenities
8.55
Standard amenities for a 5-star hotel; some comments indicated the need for updates.
Value for Money
8.31
Overall, guests felt the value was appropriate for the quality; some discrepancies noted in amenities expected for a 5-star.
Food and Beverage
8.76
Breakfast variety and quality noted positively; one guest had a billing issue which affected the score.
Overall Experience
8.63
While there were some issues, the overall experience was favorable across most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:50

Property Description

Rooftop Pool with City Views
Hotel Palafox, a short stroll from Zaragoza’s Old Town, boasts a seasonal rooftop pool offering stunning city vistas. Enjoy free Wi-Fi and relax in the elegant, air-conditioned rooms with satellite TV.

Leisure Facilities and Dining
Indulge in the sauna and fitness center at Palafox, where the 24-hour staff is ready to assist with local insights. Delight in traditional Aragonese cuisine at the hotel’s restaurant, complemented by a diverse wine selection.

Convenient Location
Explore Zaragoza easily with El Pilar Basilica just a 15-minute walk away and transportation options to the train and bus station within reach. Unwind in comfort and style at Hotel Palafox.

Book now to experience the perfect blend of luxury and convenience at Hotel Palafox.

Important information:

Hotel Palafox's swimming pool is open during the summer. Please contact the hotel directly for specific opening dates. Contact details can be found on your booking confirmation.

Please note that the parking entrance is in Avenida Cesar Augusto, 14.

Swimming pool will be open from May 28 to October 2.Swimming pool: Closed from Sun, Sep 27, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 23 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    Children from 7 years old to 12 years old stay for € 15 per person per night when using an available extra bed.
    People 13 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5648 reviews
Cleanliness: 8.06
Service: 8.93
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.31
Food and Beverage: 8.76
Overall Experience: 8.63
B
Brett • solo_traveller • gb
9
Nice hotel bit of a walk to town.
Pros:

The hotel was very good it is a large corporate type hotel with all the facilities you would expect from such a place.
They provide towels for the pool and you can order drinks to the pool.
However there seems to be a surcharge as the drink that was listed as €5 ended up over €10 by the time I. came to pay for it. However this did not spoil stay.

Cons:

The parking garage was a bit tricky to find and we ended up going in the public car park after 3 rounds of the one way system although this worked out cheaper anyway and was right opposite so it did not matter.

2026-07-18 • via Nuitee
F
Faik • extended_group • tr
6
2026-07-18 • via Nuitee
F
FRANCESCO • solo_traveller • it
9
Pros:

La piscina, la palestra e la camera era molto bella

Cons:

Nulla

2026-07-18 • via Nuitee
J
John • couple • ie
8
blooming
Pros:

lovely hotel a bit dated but nice

Cons:

nothing

2026-07-18 • via Nuitee
M
Morten • couple • dk
9
Pros:

Beliggenhed

Cons:

Savnede en bar og flere solstole ved Poolen - savnede pool håndklæder

2026-07-17 • via Nuitee
J
JOSEBA • solo_traveller • es
10
2026-07-17 • via Nuitee
M
MESBAH UDDIN KHAN • solo_traveller • bd
7
2026-07-17 • via Nuitee
M
Matias • solo_traveller • es
10
2026-07-17 • via Nuitee
M
Maria • solo_traveller • es
8
Car explorer- great location
Pros:

It's central location, the in-house bar staff were friendly and attentive.
The car parking was a major positive.

Cons:

The room position, it looked over an untidy and dirty area it could have looked better if it was cleaned up. I appreciate it probably wasn't the fault of the hotel. No fridge essencials

2026-07-17 • via Nuitee
E
Eric • couple • fr
10
Hotel muy agradable !
2026-07-17 • via Nuitee
A
Alan • couple • gb
6
Reasonable
Pros:

Location and meals

Cons:

Bathroom facilities. Shower was very poor. Shower head required extensive cleaning. One of the two basins in bathroom was blocked.

2026-07-17 • via Nuitee
W
Wenzel • solo_traveller • ch
4
Hotel from the 80s, without the charme of the 80s.
Cons:

Needs refurbishment.
Gym is only opened from 7 to 22:00. why do hotels want to tell me when I work out ?
Breakfast only starts at 7.
Parking is extremely narrow

2026-07-17 • via Nuitee
C
Carl • extended_group • gb
8
2026-07-17 • via Nuitee
D
Daniel • solo_traveller • fr
10
2026-07-16 • via Nuitee
C
Christine • couple • fr
9
Excellent séjour
Pros:

Parfait, à recommander, situation plein centre.

Cons:

Rien

2026-07-16 • via Nuitee
L
Lee • solo_traveller • gb
10
2026-07-16 • via Nuitee
P
Paul • solo_traveller • gb
9
Pros:

The hotel was in a good location, only a short walk to the main areas of the city. Pool was lovely, breakfast was great.

2026-07-16 • via Nuitee
M
MIGUEL ANGEL • couple • es
10
2026-07-16 • via Nuitee
A
Arturo • solo_traveller • es
8
Pros:

La habitación su estilo clásico y acogedor. Las instalaciones acogedoras del hotel el gimnasio, la amabilidad educación y buen trato del personal de restauración. La piscina en verano para darse un chapuzón.

Cons:

El personal de recepción a pesar de su amabilidad, no se enteraba de nada, cuando se le preguntaba sobre funcionamiento de ciertas cosas, como el aire acondicionado, el room service, había que estar continuamente llamando y molestándose y dado que estamos de vacaciones pues unos quiere relajarse y no estar continuamente haciendo llamadas.
La piscina podrían poner algún tipo de ornamento que lo hiciera más acogedor ya que estabas rodeado de edificios y no lo hacía un ambiente muy chill out. Y con el calor que hace solo piscina, piedra y rodeado de edificios se hace poco acogedor.

2026-07-16 • via Nuitee
C
Chantelo • family_with_children • fr
10
Extraordinaire
Pros:

Bonne situation pour visiter Saragosse et personnel attentionné
Petit déjeuner extraordinaire
Je recommande vivement.

Cons:

Parking un peu étroit quand on a une grande voiture

2026-07-15 • via Nuitee