Hotel Palafox

Hotels
8.6 (5181 reviews)
Calle Marques de Casa Jiménez S/N , Zaragoza , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly service
Cons:
Rude staff response
Inconsistent maintenance

Categories

Cleanliness
8.06
Some guests noted cleanliness but others had issues, particularly with bathroom comforts.
Service
8.93
Most reviews praised the service; however, one guest experienced rude behavior from staff during check-out.
Location
9.07
The location received high praise, with many finding it ideal for city excursions.
Room Quality
8.52
Guests generally found rooms comfortable, though there were concerns about temperature control.
Amenities
8.55
Standard amenities for a 5-star hotel; some comments indicated the need for updates.
Value for Money
8.31
Overall, guests felt the value was appropriate for the quality; some discrepancies noted in amenities expected for a 5-star.
Food and Beverage
8.76
Breakfast variety and quality noted positively; one guest had a billing issue which affected the score.
Overall Experience
8.63
While there were some issues, the overall experience was favorable across most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:50

Property Description

Rooftop Pool with City Views
Hotel Palafox, a short stroll from Zaragoza’s Old Town, boasts a seasonal rooftop pool offering stunning city vistas. Enjoy free Wi-Fi and relax in the elegant, air-conditioned rooms with satellite TV.

Leisure Facilities and Dining
Indulge in the sauna and fitness center at Palafox, where the 24-hour staff is ready to assist with local insights. Delight in traditional Aragonese cuisine at the hotel’s restaurant, complemented by a diverse wine selection.

Convenient Location
Explore Zaragoza easily with El Pilar Basilica just a 15-minute walk away and transportation options to the train and bus station within reach. Unwind in comfort and style at Hotel Palafox.

Book now to experience the perfect blend of luxury and convenience at Hotel Palafox.

Important information:

Hotel Palafox's swimming pool is open during the summer. Please contact the hotel directly for specific opening dates. Contact details can be found on your booking confirmation.

Please note that the parking entrance is in Avenida Cesar Augusto, 14.

Swimming pool will be open from May 28 to October 2.Swimming pool: Closed from Sun, Oct 12, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 23 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    Children from 7 years old to 12 years old stay for € 15 per person per night when using an available extra bed.
    People 13 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5181 reviews
Cleanliness: 8.06
Service: 8.93
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.31
Food and Beverage: 8.76
Overall Experience: 8.63
A
Ana María • family_with_children • es
7
Fin de semana en Zaragoza
Pros:

Siempre vamos al Palafox es la 7° o 8 ° vez . Por ello repetimos siempre

Cons:

Bueno este fin de semana no ha sido que digamos muy tranquilo, siempre vamos por la tranquilidad y el silencio que hay , pero esta vez no a sido así .
Había tres equipos de fútbol femenino que no han parado de hacer ruido , portazos , hablando fuerte casi toda la tarde noche y ya en el desayuno arrasaban con todo , vamos muy mal educadas .
Si se volverá a repetir cuando volvamos pondremos una queja por escrito

2026-03-28 • via Nuitee
C
Celayeta gamarra • family_with_children • es
8
Pros:

El desayuno estupendo con reductos de la zona y el personal muy amable

2026-03-28 • via Nuitee
F
Felix • solo_traveller • de
7
2026-03-28 • via Nuitee
J
Jason • extended_group • ie
5
Not my first time to stay in the hotel, but this time I was deeply disappointed. An issue we had and reported to three m
Pros:

Very central location

Cons:

Attention to guest issues

2026-03-28 • via Nuitee
I
Iñigo • family_with_children • es
5
No tiene la calidad de un hotel de 5 rstrellasi
2026-03-27 • via Nuitee
A
Alan • couple • ie
8
2026-03-27 • via Nuitee
J
Javier • couple • es
10
Pros:

Precioso

2026-03-26 • via Nuitee
L
Lourdes • family_with_children • es
4
2026-03-26 • via Nuitee
A
ana • couple • es
8
Pros:

ubicacion

Cons:

decoracion de la habitacion un poco anticuada

2026-03-26 • via Nuitee
I
Ignacio • couple • es
10
2026-03-25 • via Nuitee
S
Stefan • solo_traveller • is
9
2026-03-24 • via Nuitee
C
Claudia • couple • es
10
2026-03-24 • via Nuitee
L
Lorraine • couple • gb
10
Perfect choice for an overnight stay in Zaragoza if you do not want the centre attractions. Top quality at a good price
Pros:

Excellent modern interior architecture and design. Top quality beds and bedding. Extremely quiet with access to parking opposite the hotel.

Cons:

Nothing

2026-03-24 • via Nuitee
M
Maria Fernanda • couple • es
8
2026-03-24 • via Nuitee
L
Luca • couple • it
10
2026-03-23 • via Nuitee
H
Helga Patricia • couple • es
10
2026-03-23 • via Nuitee
M
Marie Christine • couple • fr
10
Un séjour en période de Noël qui était une prolongation des fêtes
Pros:

L’emplacement la décoration et l’hygiène

Cons:

Rien

2026-03-23 • via Nuitee
C
Carmen • family_with_children • es
10
Pros:

La situación y la amabilidad del personal

Cons:

Las habitaciones y los baños necesitan reforma. Se han quedado antiguos y algunos muebles necesitan reparación.

2026-03-23 • via Nuitee
F
frederic • solo_traveller • fr
8
Très bien quand même. A recommander
Pros:

Le confort la situation le parking avec accès direct vers la chambre

Cons:

Buffet du matin pas à la hauteur
Bruit de l ascenseur permanent le soir au coucher
Manque une boite de kleenex dans la salle de bain

2026-03-23 • via Nuitee
C
CARLOS • couple • es
8
Pros:

Todo está bien de acuerdo a un 5estrellss

Cons:

Un poco ruidoso el desayuno

2026-03-23 • via Nuitee