Hotel Palafox

Hotels
8.6 (5181 reviews)
Calle Marques de Casa Jiménez S/N , Zaragoza , es

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Children allowed

Facilities

Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly service
Cons:
Rude staff response
Inconsistent maintenance

Categories

Cleanliness
8.06
Some guests noted cleanliness but others had issues, particularly with bathroom comforts.
Service
8.93
Most reviews praised the service; however, one guest experienced rude behavior from staff during check-out.
Location
9.07
The location received high praise, with many finding it ideal for city excursions.
Room Quality
8.52
Guests generally found rooms comfortable, though there were concerns about temperature control.
Amenities
8.55
Standard amenities for a 5-star hotel; some comments indicated the need for updates.
Value for Money
8.31
Overall, guests felt the value was appropriate for the quality; some discrepancies noted in amenities expected for a 5-star.
Food and Beverage
8.76
Breakfast variety and quality noted positively; one guest had a billing issue which affected the score.
Overall Experience
8.63
While there were some issues, the overall experience was favorable across most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:50

Property Description

Rooftop Pool with City Views
Hotel Palafox, a short stroll from Zaragoza’s Old Town, boasts a seasonal rooftop pool offering stunning city vistas. Enjoy free Wi-Fi and relax in the elegant, air-conditioned rooms with satellite TV.

Leisure Facilities and Dining
Indulge in the sauna and fitness center at Palafox, where the 24-hour staff is ready to assist with local insights. Delight in traditional Aragonese cuisine at the hotel’s restaurant, complemented by a diverse wine selection.

Convenient Location
Explore Zaragoza easily with El Pilar Basilica just a 15-minute walk away and transportation options to the train and bus station within reach. Unwind in comfort and style at Hotel Palafox.

Book now to experience the perfect blend of luxury and convenience at Hotel Palafox.

Important information:

Hotel Palafox's swimming pool is open during the summer. Please contact the hotel directly for specific opening dates. Contact details can be found on your booking confirmation.

Please note that the parking entrance is in Avenida Cesar Augusto, 14.

Swimming pool will be open from May 28 to October 2.Swimming pool: Closed from Sun, Oct 12, 2025 until Sun, May 31, 2026

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs EUR 23 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 6 years old stay for free when using an existing bed.
    Children from 7 years old to 12 years old stay for € 15 per person per night when using an existing bed.
    Children from 7 years old to 12 years old stay for € 15 per person per night when using an available extra bed.
    People 13 years old and over stay for € 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 5181 reviews
Cleanliness: 8.06
Service: 8.93
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.31
Food and Beverage: 8.76
Overall Experience: 8.63
S
Silvia • couple • es
6
2026-03-07 • via Nuitee
G
gregorio • family_with_children • es
9
Alfombras
Pros:

El trato en recepcion, son muy amables.

Cons:

La alfombrilla de la entrada, esta un poco desgastada, este hotel se merece alfombrilla nueva, siendo un hotel de categoria.

2026-03-05 • via Nuitee
O
Oancea • couple • ro
7
Mirosul închis ne aierisit
Pros:

Camera învechite dar cumva un miros de vechi

2026-03-05 • via Nuitee
M
Mike Bamber • family_with_children • gb
10
5* Hotel right in city centre, on the edge of the old town, and a very short walk to the river
Pros:

Traditional 5* city centre hotel. A bit tricky to locate as lots of one way streets but well worth the effort. Has a high end restaurant (around €60 pp for their tasting menu). But food in the bar/lounge area more suited to casual dining at around €15-20 for a main. Staff very helpful and spoke English so Brits don't be afraid to stay just because it's a hotel in central Spain.

Cons:

Underground parking quite dark and a bit pricey.

2026-03-05 • via Nuitee
A
Antonio • couple • es
10
hacia tiempo que esperava esta visita a Zaragoza me ha encantado,
Pros:

La ubicación del hotel fantastica
el desayuno fascinante
habitacion espectacular

2026-03-04 • via Nuitee
S
Sergio • couple • es
10
2026-03-03 • via Nuitee
M
Manuel • solo_traveller • es
9
2026-03-02 • via Nuitee
M
Michael • couple • ie
9
2026-03-02 • via Nuitee
R
richie • solo_traveller • gb
9
2026-03-02 • via Nuitee
F
Francisco • couple • es
10
Pros:

La amabilidad del personal, la ubicación del hotel y la comodidad de este, silencioso, con buenos servicios y desayuno excelente

Cons:

Nada

2026-03-02 • via Nuitee
C
Collado Gonzalez • family_with_children • es
9
2026-02-28 • via Nuitee
E
Elisabeth • couple • es
10
2026-02-27 • via Nuitee
J
jorge • solo_traveller • es
7
Pros:

Muy bien ubicado. Tiene un parking justo en frente. Hotel ideal para ir por trabajo.

Cons:

El desayuno no corresponde para nada con un hotel de 5 estrellas. Muy basico.

2026-02-26 • via Nuitee
A
Adriana • couple • es
4
Falta servicio de bar
Pros:

Ubicación

Cons:

Trato de la camarera asiática del bar. No entiendo que un hotel de cinco estrellas tenga cerrado el bar a las 11 de la noche o no te permitan acceder al lobby a tomarte lo que tú consideres tranquilamente en tu hotel. Me parece un servicio mínimo. De malas formas no nos permitió acceder porque estaban cerrando.

2026-02-26 • via Nuitee
L
Leandro • couple • br
10
2026-02-26 • via Nuitee
J
Juan jose • couple • es
9
bien
Pros:

HOTEL , decoración y ubicación

Cons:

no me reservaron Parking , habiendo notificado en mi reserva

2026-02-26 • via Nuitee
S
Susana • family_with_children • es
10
2026-02-26 • via Nuitee
S
Sandra • couple • es
5
Pros:

La cama

Cons:

No está al lado de la catedral

2026-02-26 • via Nuitee
J
Jérôme • couple • es
8
2026-02-25 • via Nuitee
L
Luis • family_with_children • es
10
2026-02-25 • via Nuitee