Hotel Palafox

Hotels
8.6 (5949 reviews)
Calle Marques de Casa Jiménez S/N , Zaragoza , es
+34 976 23 77 00

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Great location
Comfortable rooms
Friendly service
Cons:
Rude staff response
Inconsistent maintenance

Categories

Cleanliness
8.06
Some guests noted cleanliness but others had issues, particularly with bathroom comforts.
Service
8.93
Most reviews praised the service; however, one guest experienced rude behavior from staff during check-out.
Location
9.07
The location received high praise, with many finding it ideal for city excursions.
Room Quality
8.52
Guests generally found rooms comfortable, though there were concerns about temperature control.
Amenities
8.55
Standard amenities for a 5-star hotel; some comments indicated the need for updates.
Value for Money
8.31
Overall, guests felt the value was appropriate for the quality; some discrepancies noted in amenities expected for a 5-star.
Food and Beverage
8.76
Breakfast variety and quality noted positively; one guest had a billing issue which affected the score.
Overall Experience
8.63
While there were some issues, the overall experience was favorable across most reviews.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 03:50

Property Description

Rooftop Pool with City Views
Hotel Palafox, a short stroll from Zaragoza’s Old Town, boasts a seasonal rooftop pool offering stunning city vistas. Enjoy free Wi-Fi and relax in the elegant, air-conditioned rooms with satellite TV.

Leisure Facilities and Dining
Indulge in the sauna and fitness center at Palafox, where the 24-hour staff is ready to assist with local insights. Delight in traditional Aragonese cuisine at the hotel’s restaurant, complemented by a diverse wine selection.

Convenient Location
Explore Zaragoza easily with El Pilar Basilica just a 15-minute walk away and transportation options to the train and bus station within reach. Unwind in comfort and style at Hotel Palafox.

Book now to experience the perfect blend of luxury and convenience at Hotel Palafox.

Important information:

Hotel Palafox's swimming pool is open during the summer. Please contact the hotel directly for specific opening dates. Contact details can be found on your booking confirmation.

Please note that the parking entrance is in Avenida Cesar Augusto, 14.

Swimming pool will be open from May 28 to October 2.Swimming pool: Closed from Sun, Sep 27, 2026 until Mon, May 31, 2027
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ZAZ

Location

Guest Reviews

8.6
Based on 5949 reviews
Cleanliness: 8.06
Service: 8.93
Location: 9.07
Room Quality: 8.52
Amenities: 8.55
Value for Money: 8.31
Food and Beverage: 8.76
Overall Experience: 8.63
J
Joaquín • couple • es
4
2026-09-12 • via Nuitee
V
van Es • solo_traveller • fr
7
Pros:

Ligging

Cons:

Verouderd voor een 5 ster

2026-09-12 • via Nuitee
E
Eric • solo_traveller • fr
10
très bon séjour
Pros:

très beau séjour
chambre spacieuse bien équipée
silence

Cons:

rien à redire
peut être une formule petit déjeuner plus simple
tous le monde ne veut pas faire un repas

2026-09-12 • via Nuitee
S
Stefan • solo_traveller • ch
9
2026-09-12 • via Nuitee
M
Maria • solo_traveller • es
7
Pros:

Su ubicación

Cons:

Las duchas de la piscina no funcionaban.. pero no de un día, se nota dejadez , hay muchas cacas de palomas en el reborde de la piscina .
Las instalaciones son antiguas, las cortinas y la moqueta., el baño

2026-09-12 • via Nuitee
S
Stefan • couple • ch
9
2026-09-12 • via Nuitee
B
britton • solo_traveller • gb
10
Pros:

We had a wonderful experience at the Palafox. The room was very clean and the decor was great. The staff were always very helpful. Excellent location, beautiful city. Lots of nearby restaurants. The pool was a bonus, especially for cooling off in the extreme heat. We would definitely stay there again.

2026-09-12 • via Nuitee
P
Paul • solo_traveller • gb
9
Pros:

Very good location. Comfortable and spacious room. Good lounge area.

2026-09-12 • via Nuitee
C
christian • couple • fr
10
Très bel hôtel ,bien situé nous y reviendrons
Pros:

Le confort ,la chambre ,l’espace piscine ,la situation de l’hôtel

Cons:

Le tarif du parking plus cher qu’en face de 20%

2026-09-12 • via Nuitee
T
Thierry • couple • fr
10
Séjour très agréable.
Pros:

le confort, la propreté, l’espace dans les chambres.L’accès au parking et l’emplacement près du centre ville historique.

Cons:

Le prix du petit déjeuner à 24€/Personne nous semble un peu cher.

2026-09-12 • via Nuitee
S
Sira • couple • es
10
2026-09-12 • via Nuitee
B
Bartłomiej • solo_traveller • pl
8
Klimatyczny hotel z uprzejmym personelem. :)
Pros:

Miły i pomocny personel.

Cons:

Korzystanie z sauny odpłatnie 15 EUR za godzinę.

2026-09-11 • via Nuitee
M
Martinez • solo_traveller • es
9
2026-09-11 • via Nuitee
H
Helen • extended_group • gb
10
A great place to stay for a 4 friends reunion.
Pros:

Great location very comfortable good size parking spaces lovely rooftop pool and friendly staff very good breakfast

Cons:

Tight corners to get to car park

2026-09-11 • via Nuitee
M
Maryse • couple • fr
5
Pros:

Rien

Cons:

La chambre était petite et surtout très mal située, pas d’ascenseur
en ouvrant la fenêtre, nous avions directement un mur devant nous à 4 mètres, dans une petite cour peu agréable et sale, des papiers au sol et des vêlements. Nous avons trouvé dommage d’avoir une chambre aussi mal située. Une remise Genius accordée via Booking.com ne devrait pas, selon nous, être synonyme d’une chambre moins bien située ou moins agréable.

2026-09-11 • via Nuitee
M
Miguel • solo_traveller • de
3
2026-09-11 • via Nuitee
A
Andalus • couple • it
7
Pros:

Bella struttura, camere un po' datate, buona colazione

Cons:

Camera al secondo piano con vista muro sul quale bivaccano una decina di tortore che lasciano escrementi in quantità

2026-09-11 • via Nuitee
I
Iñigo • solo_traveller • cl
10
Muy céntrico y muy buen servicio
Pros:

La ubicación

2026-09-11 • via Nuitee
G
Gabriel • family_with_children • uy
4
Pros:

La ubicación

Cons:

No es un hotel 5 estrellas

2026-09-11 • via Nuitee
C
Crosnier • solo_traveller • fr
9
Pros:

L'emplacement, le personnel et la chambre.

Cons:

La piscine pas trop bien entretenue dommage pour un hôtel 5 étoiles

2026-09-11 • via Nuitee