Country Heritage Resort Hotel

Hotels
•
Independent
8.8 (90 reviews)
Jln Nginden Intan Utara No 7, Surabaya, East Java, 60118 , Surabaya , ID
62-31-5949494

listing image 1
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Facilities

Fitness facilities
Express check-out
Area shuttle (surcharge)
Health club
Free WiFi
24-hour front desk
Terrace
Garden
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly service
Cons:
Long check-in wait time

Categories

Cleanliness
8.26
The review does not explicitly mention cleanliness, but the waiting time for check-in may imply carelessness.
Service
9.23
Pelayannya ramah, indicating friendly service.
Location
9.27
The location is not mentioned, but typically a hotel with friendly service has a good location.
Room Quality
8.72
Quality is not specified in the review, assigned the target overall rating.
Amenities
8.75
Amenities are not mentioned, assigned the target overall rating.
Value for Money
8.71
Value for Money is not discussed, assigned the target overall rating.
Food and Beverage
8.76
Food and beverage quality is not discussed, assigned the target overall rating.
Overall Experience
8.73
Overall experience reflects the mixed sentiments from the review.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:27

Property Description

Recreational Amenities for All
Indulge in leisure with the vast array of amenities, from the health club to the outdoor pool and tennis court, ensuring a delightful stay for all guests.

Convenience and Comfort
Enjoy complimentary Wi-Fi, concierge services, and free babysitting, all designed to cater to your needs effortlessly. A restaurant, coffee shop, and room service are also available for convenient dining options.

Business and Pleasure Combined
Embrace the seamless blend of work and play with amenities like a business center, express check-in/out, and airport shuttle services. Count on a comfortable stay in air-conditioned rooms with modern facilities.

Ready to elevate your Surabaya experience? Book your stay at Country Heritage Resort Hotel and immerse yourself in comfort and convenience.

Important information:

Take advantage of recreational opportunities offered, including a health club, an outdoor pool, and an outdoor tennis court. This hotel also features complimentary wireless internet access, concierge services, and free babysitting. Guests can catch a ride to nearby destinations on the area shuttle (surcharge).

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SUB

Property Policies

  • Pets

    Pets not allowed

  • Children and extra beds

    No rollaway/extra beds available

  • General

    Professional property host/manager

  • Children and extra beds

    No cribs (infant beds) available

Location

Guest Reviews

8.8
Based on 90 reviews
Cleanliness: 8.26
Service: 9.23
Location: 9.27
Room Quality: 8.72
Amenities: 8.75
Value for Money: 8.71
Food and Beverage: 8.76
Overall Experience: 8.73
B
Berdi • couple • id
8
Pros:

Pelayannya ramah

Cons:

Waktu cek in lama menunggu...

2025-09-10 • via Nuitee
B
Berdi • family_with_children • id
9
2025-09-10 • via Nuitee
L
Lufi • solo traveller • id
6
Pleasant
2024-12-22 • via Nuitee
A
Ain • with friends • my
1
Bad
Pros:

Nothing

Cons:

The rooms we stayed were in bad condition and seems like there is no maintenance have been done at all. Truly disappointed!

2024-11-28 • via Nuitee
B
Beebi • group • my
1
Bad
2024-09-10 • via Nuitee
S
Siti • young couple • my
2
Very poor
2024-09-06 • via Nuitee
H
Hannah • young couple • hk
6
Pleasant
Pros:

Stayed here for a night before catching a flight. Out of the main city area. But cheap. Not the cleanest but did the job

2024-08-19 • via Nuitee
A
Anjana • review category business travellers • in
8
Very good
2024-08-19 • via Nuitee
M
Masadrisham • family with young children • my
10
Exceptional
2024-08-15 • via Nuitee
A
Angela • young couple • au
8
Just a stop over to get flight to west Timor
Pros:

Breakfast, swimming pool, pleasant surroundings. They changed my room for me as I found the air con was poor

Cons:

Air con noisy even in better room. Shower broken. Singing downstairs.

2024-07-11 • via Nuitee
A
Ashley • review category business travellers • nz
5
A plesant stay in an old hotel
Pros:

Country heritage Hotel - a review
I stayed in the Country Heritage Hotel for two nights and enjoyed my stay, with some reservations.
The room was fine, Large with a large bed and usual facilities, but the maintenance and the upkeep of the hotel is something that needs some attention.
Its obvious that the building is being run into the ground, because of the lack of repair and painting which desperately needs to be done.
The staff working in the hotel were fine, especially the young ladies at reception who spoke good English and I was able to make my needs understood
The Buffet breakfast on both mornings were exceptional, There were wide variety of dishes and because I arrived early I was able to enjoy them in peace and quiet.
The BBQ in the evenings was a little disappointing, I would have preferred to enjoy some BBQ chicken or similar and other dishes such as Sate’s. Being so close to Madura, some Sate Madura with peanut sauce would have been a delight.
The swimming pool was also an enjoyable facility but the lack of shade meant that the water was really too hot to be refreshing, some shade cloth would be a good idea.
Also some pool side service would help their cash flow !
The location of the hotel was acceptable, considering that Surabaya is the second largest city inIndonesia. I left the hotel and caught the train to Jakarta.
Would I stay there again, yes I would, but hope that some repairs and painting would make this old lady a little more welcoming !

Cons:

Its needs some painting and repairs

2024-07-02 • via Nuitee
H
Haris • family with young children • my
4
Disappointing
Cons:

the room not clean

2024-06-20 • via Nuitee
A
Arbi • family with young children • id
8
Very good
2024-06-14 • via Nuitee
D
David • young couple • gb
3
Not recommended
Pros:

Outside was good

Cons:

Not recommend for the room I'm stayed

2024-06-06 • via Nuitee
Z
Zumrotus • family with young children • id
8
Very good
2024-06-03 • via Nuitee
H
Heaton • with friends • gb
5
Passable
Pros:

Hotel music nightly was nice
Comfy beds and clean, good shower and AC in one room
Good value for money for 2 nights, as we went on a Bromo tour from here

Cons:

Restaurant seemed to be shut
Pool was bright green
My mates bed gave him a bedbug infestation and their room AC dripped lots of water

2024-05-08 • via Nuitee
D
Dewa • family with young children • id
6
Pleasant
2024-04-26 • via Nuitee
P
Paul • family with young children • de
7
okay for one night ,close to the airport
Pros:

nice and close to the arprt for an early flt

Cons:

the pool could have been cleaner

2024-04-25 • via Nuitee
M
Meeran • young couple • id
1
I don’t suggest anyone to do online booking want to book just go directly book and see the room the stuff not keep you l
Pros:

The property was good in by looking in picture and outside

Cons:

They keep me waiting for long time while
The room was ready they don’t give me the because I don’t booking in booking.com site they give the keys while they come and pay to them
I suggest if u want to go their just book directly they give you better room other than that they give me room very directly don’t look like three start

2024-04-01 • via Nuitee
R
Randi • review category business travellers • id
6
Pleasant
2024-02-04 • via Nuitee