Tolteka Plaza

Hotel needs major renovation. Bathroom shower leaks and rooms are dated.

Receptionist couldn't find my reservation at 1st and charged me, but i showed proof and then refunded charge. The room is really nice and bed comfortable. The food was OK could be better since its one of the best hotels in the area. Overall i wouldrecommend

It's a nice place to stay. It's clean, good location and good service

The key cards are a problem… they get deactivated all the time, I have to keep going back to be re program, and it wasn’t just me, I heard the same complain from other guess. The keys are so old and worn out.

Old bathroom need update

La muchacha que nos atendió de recepción nos dio la peor habitación que tenía Lotes la más descuidada. Hubo problemas constantes con la llave para entrar a la habitación que era de tarjeta. Nos preguntó si la reservación de ser directa de una empresa o de la aplicación porque parece que tratan a los clientes de distinto modo de acuerdo a cómo hayan hecho su reservación aunque hayan pagado por una habitación buena. Desafortunadamente no nos trataron bien

Trato excelente, nos dieron habitación muy mala con humedad y nos cambiaron a una mejor.

Buen lugar

Good economical hotel where you can see that most locals stay. While I only stayed two nights, it’s served its purpose. Rooms are a bit dated still average for the stay.

Looking for a place that charges like they have amenities but doesn't, this is the place for you. No washclothes, hand towels, drinking glasses, not even a menu for their restaurant. Let's not mention the cold dead like faces of every single employee there with the exception of the gun toting guard. 3 days and never a smile, wave, good morning, good evening. Weirdest vibe ever. When we left, the front desk staff actually asked the guard to ask us for the room key. The most impersonal experience ever

No servia el a/c, no tenian registrada mi reservación, no querian dar almohada extra, no pude ni comprar una gaseosa porque no tiene para dar vuelto. Baño sucio.

It was very nice, clean and friendly.

Very nice medium sized hotel in a centralized area. There is a view to the beautiful pool as soon as you walk in the front entrance. Check in was relatively Quick with a very nice lady who is at the front desk by herself the room with the double beds have a work desk, a chest drawer, and a closet. Everything you need for a stay definitely recommend this place.

Worst hotel room in 40 years of travel. Bathroom tub would not drain properly. A 5-minute shower left us standing in three inches of water. Bulb socket in bathroom has no bulb. Staff said they have none. One hand towel for two people. Zero wash clothes. No hair dryer. Door handle missing on closet door. Five hangers in closet. Floor not washed for ages. Clean white socks wind up black on bottom after walking around a bit. No stopper in sink. Flimsy sheets on bed.

There was a tennis ball size hole on the ceiling of the shower, conveniently right above where one bathes. I couldn't help but to wonder if there were hidden cameras up in there or off someone could be spying on guests as they showered. Furthermore, the carpets were filthy. We allowed our 9-month old to crawl, but quickly noticed his knees and hands black with filth. We didn't feel comfortable letting him on the ground to long. The sheets smelled like dust as if they were in need of cleaning. On the bright side, the receptionists were wonderful.

Amenities are below average. Shower head points towards wall making it hard to shower. One provided bar soap can't be any smaller for two guests. Not good! One small water bottle for two guests is way below expectations as a greeting gesture. Sad!

Like you would expect from the website. Nice.

The Guards are so nice . A big thank you to Osman .
Very helpful and friendly man

Todo esta muy conveniente a los alrededores.

Very good place